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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,725 Topics
  • 12,302 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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2725 Topics

sge20223
sge20223Beginner
asked in Troubleshooting

The Find Record action in Airtable is unable to locate a corresponding record.

I’m trying to use Typeform’s new Calendly integration and get all of the data into Airtable. I need the user input form data and the date/time of the event that they signed up for to add them to the participant list.  Right now I have one zap that creates a record from the typeform response, another that creates or updates a user based on Calendly response and another that creates or updates an event based on a Calendly response. The issue is that the Find and Update in the Calendly zap never finds the data from the Typeform.  

3
christina.d
Community Manager
2 months ago
Controller de Op. y Gestion
Controller de Op. y GestionBeginner
asked in Troubleshooting

Facebook Offline Conversation error: The app returned '{"message":""}. Excecuting creates.offline_event.operation.perform with bundle '{"message":""}

I’m trying to create a zap in Zapier but it show me this error in the testing 

3
ken.a
2 months ago
Martin K
Martin KNew
asked in Troubleshooting

Salesforce tasks and opoortunity link

Hi, I want to link tasks with opportunities. E.g. when a new task is created for a contact, add a relation to the opportunities that belong to the initial contact. When testing the trigger, I see the opportunity ID is stored in WhatID but when I come to the action part and select Update (or create) Record in Salesforce with Task as the Salesforce Object, I cannot find the WhatID.

3
Troy Tessalone
2 months ago
D
ddpancratzBeginner
asked in Troubleshooting

Google Sheets New or Updated Row Trigger - Not Triggering on Updated Dropdown Menu

I’ve noticed in a few Zaps that when I used the New or Updated Row trigger for Google Sheets that the Updated Row trigger is inconsistent.Specifically, it doesn’t seem to fire when the contents of an existing cell are changed, especially it’s a dropdown menu. Here’s my use case: Tracking spreadsheet of new documentation  As updates are finished they’re added to the sheet However, they only publish once every week or two, so the new/updated articles are on hold A trigger column in the sheet with different statuses:  Wait for publishing Go! Done (updated by the Zap once it’s successfull) Intended trigger is when the row is updated and the trigger column switches to Go! I have an exact match filter as step 1 after the trigger In looking at the Zap history, updates to existing cells in the row aren’t triggering the zap. It’s not a filter issue, the Zap run is never starting. If I type in another column, that net new content in the row usually triggers things, but not if i change the c

3
Troy Tessalone
1 month ago
tanyapeila
tanyapeilaNew
asked in Troubleshooting

Slack Workflow Builder Fix

“If you have a current Slack Workflow already started that includes Zap steps, we recommend you delete and recreate these steps. “ Which part of this needs to be deleted and recreated? I am super unhappy with the solution. We have over 150 of these that have to be fixed.  

3
Troy Tessalone
2 months ago
Taylor Group
Taylor GroupBeginner
asked in Troubleshooting

Unable to find the ticket content as a data option in FreshDesk to ChatGPT Zap

Hello Zapier Community, I am quite new to Zapier and have been trying to integrate chatGPT with FreshDesk to automate responses. My idea is to have freshdesk tickets as trigger so that chatGPT can respond to the content of the ticket, like a mail-parser/mail-repsonder.  I have been trying to get chatGPT to respond to the contents of a ticket, but to my surprise I could find “ticket-content” as a data-option but only the “ticket-subject”. Does anybody know why this is or how I can fix this?  FreshDesk ticket data:   ChatGPT data (user_message):  

3
SamB
Community Manager
2 months ago
Inan
InanNew
asked in Troubleshooting

Mural to Notion database entry

Hi, although it seems that new sticky notes in Mural are recognised by Notion and a new entry to a Notion database is made, the contents (text) from that sticky is not recognised. When testing the zap, before publishing, the sticky note with its properties are found, except for the text:Your help is much appreciated :)

3
Troy Tessalone
2 months ago
michael291
michael291Builder
asked in Troubleshooting

Error: The form could not be saved due to the following errors:: mail:

Hello, I am trying to find or create a new contact in Bexio (bexio.com). The Zap suddenly stopped working and I receive an error: Error: The form could not be saved due to the following errors:: mail:I could not find any details about this error. What does this error mean and how can I fix it? Thanks for help, Michael

3
Brem
1 month ago
BFNo
BFNoNew
asked in Troubleshooting

Invalid email or password error when connecting to Clickfunnels

Im trying to make a new Zap with Clickfunnels, but are experiencing a problem when i need to connect the CF account. When logging in on the pop-up log in screen, i get “Invalid email or password.” The credentials are correct, and i have even tried resetting password a couple times, with no success. Email and password works fine when logging in directly on clickfunnels.com, but not via Zapier. Others who have experienced this before and have a solution? 

3
Brem
2 months ago
J
JosefineBeginner
asked in Troubleshooting

My Zap isn't pulling relevant tag data from Perspective.co to Active Campaign

Dear Community I have created Zaps that pull data from Perspective.co and update or create a contact with name, email, and a tag in Active Campaign. I tested it multiple times last week, and it worked just fine. But now, all of a sudden, it doesn’t pull the relevant tag data through anymore which triggers my automation in Active Campaign.I’m honestly desperate right now because I ran into this problem before, and I don’t understand why it’s working fine and then doesn’t work anymore.I’m using the freemium version.Thank you for your help BestJosefine

3
ken.a
2 months ago
EarzUp
EarzUpNew
asked in Troubleshooting

Using RSS Feed From Megaphone and Posting To Socials

Hi - I am trying to set up a Zap that pulls my image, text, and a link from my RSS feed (supplied by Megaphone) and pushes to FaceBook and Instagram. My issue is that I cannot get the link to the podcast episode to show up. I can port the image and the text, but never a link to the actual show. The feed I’m using is https://feeds.megaphone.fm/ERZ1591018842 and the text I get in the test box is:raw title1The Case of The Hall of Presidents Final 4 with Tage2what president has had the most influence on the Walt Disney CompanydescriptionWe are back with another final 4! This time, we welcome Tage from DL Weekly and The Hub Crawl to help us decide which of these 4 presidents from The Hall of Presidents had the most influence on the Walt Disney Company. The Answer may surprise you, it surprised us for sure.Enjoy this quirky final 4 type bracket challengeLearn more about your ad choices. Visit megaphone.fm/adchoicespubDateTue, 21 Mar 2023 01:00:20 -0000episodeTypefullauthorEarzUp! Podcastimag

3
Brem
2 months ago
antonyg
antonygBeginner
asked in Troubleshooting

Intermittent trouble with delimiting line-items in CSV with Formatter.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I’m having issues with some CSV files when using the Utilities in Formatter step in my Zap. Mostly this works, but for some files it seems to struggle with the Delimiting for the line items.  Here’s a Zap that works fine, which shows the CSV input and Delimited fields with the ‘line_items’ ; Here is a Zap that doesn’t work correctly with delimiting the ‘line_items’; Does anyone have any suggestions on why this one may not be working ?Many thanks,Antony

3
Danvers
Community Manager
1 month ago
grlb01
grlb01Beginner
asked in Troubleshooting

Zap not triggering for Respond.io tag changes, no email notifications received

 I have this Zap here that worked up till 5mins ago : i was getting an email when i added/removed a tag to a Contact on Respond.io.But now i don’t receive any emails, while the Tasks counter does not change on my Zapier dashboard, indicating that the Zap did not even trigger.Help me troubleshoot please.

3
Brem
2 months ago
S
SandeBeginner
asked in Troubleshooting

Filter Triggers Not Working

For some reason, I am having trouble with Zap Filters pulling data from Google Spreadsheets. So much so that I’ve created a TEST page. (I don’t want to remove email distribution list and they don’t want all my tests, grin). At any rate, the spreadsheet is found, and column headers identified but when I put ANY filter in regarding ANY data in those columns, it is not retrieving data.Anyone else seeing this. I have to get this fixed. Suddenly a massive number of emails went out from ZAP when it said it was “HOLDING” a number of emails. Learned some were duplicates… not sure what that was about. But we can’t afford this; it is messing with customer satisfaction.  Why isn’t ZAP Filter finding ANY data in a linked spreadsheet? 

3
ken.a
2 months ago
intendhealth
intendhealthNew
asked in Troubleshooting

Zapier Not Retrieving Custom Ticket Fields in HubSpot

There seems to have been an update in Zapier, and now I have errors with all the custom fields I created for my HubSpot tickets. Previously, I was able to retrieve them when a specific ticket field was updated (trigger) and then I could insert them into an email that got sent to the rep. Now, when I get to the email phase of the zap, the custom fields do not appear as an option, even though I set them to be retrieved in the first step. In the first  step of the zap, the test was successful. Not sure what’s going on. 

3
intendhealth
2 months ago
Airtable Help
Airtable HelpNew
asked in Troubleshooting

Zap error: not updating Mailchimp subscriber

Hello-  My Zap connects Airtable and Mailchimp. I’ve used the template: Add/update subscriber in Mailchimp when new or updated record in Airtable The Zap will send the airtable record to create a new subscriber in mailchimp. It will also update an existing contact if the first or last name is changed. ** If the email address is changed in airtable, a new contact is added to mailchimp instead of updating the email address (even when the first and last names are exactly the same). I’ve selected true (yes) to Update Existing? prompt in the Zap under mailchimp.  Any suggestions? Thanks! 

3
Airtable Help
2 months ago
The JBT Agency
The JBT AgencyBeginner
asked in Troubleshooting

Wrong file type error when uploading a file to OneDrive

Hi All, I’m having an issue with my zap created using Slack and Onedrive. I’ve followed the tutorial for the workaround on how to extract attachments from human posts and save to my OneDrive folder. However, the attachment saved it’s not saving as the correct filetype. In the action setup under File, which options do I map to? I’ve tried file type, files pretty type, mimetype. It says could not open, file format maybe incorrect. If anyone is able to provide guidance on this I really appreciate it! Thank you,Stephanie

3
SamB
Community Manager
1 month ago
E
EllieHBeginner
asked in Troubleshooting

Zap Transfer to Maximizer getting “Key\ of type NoteKey failed to parse value” error

I created 4 zap transfers between Google Sheets and Maximiser CRM, which all worked fine when I last used them a couple of months ago. I have just tried to run them again and can get through the whole process before it finally stops the transfer and gives me the following error:The app returned "[ { Message: Object: \Key\ of type NoteKey failed to parse value \{email address removed for privacy)\., ErrorCode: -1024 }]: at MaximizerWebDataHelper.MaxWebDataHelper.FindNote(JObject fields, JObject...". [ { Message: Object: \Key\: Object: \Key Any thoughts on what has gone wrong, I’ve gone back into the transfer settings and it all seems fine and it loads up the test data ok…Thanks!

3
Brem
2 months ago
SantosLaw
SantosLawBeginner
asked in Troubleshooting

Zoho CRM Create/Update Module Entry: Creating Duplicate leads instead of updating a record.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.Hello,I’ve created a zap between Zoho CRM and CallRail so each time a call is complete a new record is created “or” update in the Leads module. However, although I tried to use email / custom value and each of those independently too, I keep getting duplicated leads on my CRM system. Next are the images of the “duplicate check fields”:only using phone number as value to identify duplicate fieldsusing phone number + email to identify duplicated recordsIn both cases, Zapier is capturing each lead data as new and I’m getting duplicated records in my system.The question is: how to fix this? The goal is to have single unique lead records regardless how many completed call they made (tracked through CallRail)Thanks

3
ken.a
1 month ago
0x Project
0x ProjectBeginner
asked in Troubleshooting

Intercom “Could not find user with this email address” error

This post was split from the topic: Troubleshooting Usersnap IntegrationHi, So I tried a different project and ended up getting a successful trigger! Thank you for your help on that :-) However, I am now encountering an error on the Intercom side:I did some searching and saw that it’s trying to map the user who submits the ticket from Usersnap to a user in Intercom. Is that correct? Is there a way where that isn’t required?  

3
Danvers
Community Manager
1 month ago
Anton2023
Anton2023New
asked in Troubleshooting

Google Docs error: Error from halted execution: Nothing could be found for the search.

How I can get text from Google Document given its id?I tried to do it via Google Docs - Find a Document , but the document is not found.   

3
Troy Tessalone
2 months ago
lint631
lint631New
asked in Troubleshooting

Can't find a new clients page for a Facebook lead ad

I know this was a problem a month ago but I can’t find 2 new clients pages in my FB lead ad zap. Anyone having this issue? All permissions are good and we reset the Lead permissions in business manager. Still not working. 

3
Brem
2 months ago
O
otimoBeginner
asked in Troubleshooting

Google sheets "Unable to load Choices"

Zapier successfully connects to Google Sheets and loads my file (spreadsheet) however, when i try to select which tab (worksheet) i want for my zap, i get an error saying “Unable to load choices”  

3
ken.a
27 days ago
karen vr
karen vrNew
asked in Troubleshooting

Failed to create a contact in Constant Contact: Address format

i’ve created the trigger for constant contact to receive info from quickbooks when a new contact is entered.  the field names seem to be so different - maybe that’s why it won’t work

3
Brem
2 months ago
Castle International
Castle InternationalNew
asked in Troubleshooting

Zapier x TikTok Issue

Hey! I am just trying to create a zap for some of our TikTok campaigns but I am seeing this error message: ‘We're having trouble loading 'Ad Account' data. Cannot read properties of undefined (reading 'list')’ Is there a current issue with the Zapier connection to TikTok? Appreciate any help! :)

3
nicksimard
Community Manager
2 months ago
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