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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,065 Topics
  • 9,335 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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2065 Topics

yefpie
yefpieBeginner
asked in Troubleshooting

Amberscript error: The app returned "Broken URL or unsupported media format in the source

Hi there,I have a mp4 file in google drive and want to transcribe it in amberscript.In the AmberScript Zap Step, I have to enter a URL for the video. there is now “direktlink” like http://google/myfile.mp4 but I think amberscript want this? Well I got this error: Any Idea how to send the mp4 file to amberscriptß

4
yefpie
24 minutes ago
Brettrl
BrettrlNew
asked in Troubleshooting

Shopify Line Items to Google Sheet, Quantities in Multiple Columns

Hey Zapier community, I am using a Shopify > Google Sheets zap to update a fulfillment sheet for one of our vendors. We are using Shopify for purchasing. I am struggling with breaking out line items so they populate different columns in our sheet based on what people order. This is the Google Sheet. You’ll see that highlighted in green are all the products available: For example, when someone orders a Stickers 500, I want the specific quantity ordered of Stickers 500 to appear in that column. But people will order multiple products in one order, so I want it to populate the corresponding column with the corresponding product quantities. Let’s say Order #1117 ordered:3 - Stickers 5001 - Long Divider4 - Price Stands That means I’d want a 3 to appear in the Stickers 500 column, a 1 to appear in the Long Divider column, etc. etc. Is that even possible to do in one line? I wouldn’t be fussed if it had to be done over multiple rows, so long as the Order ID stayed the same. I tried the For

1
Brettrl
38 minutes ago
0x Project
0x ProjectBeginner
asked in Troubleshooting

Intercom “Could not find user with this email address” error

This post was split from the topic: Troubleshooting Usersnap IntegrationHi, So I tried a different project and ended up getting a successful trigger! Thank you for your help on that :-) However, I am now encountering an error on the Intercom side:I did some searching and saw that it’s trying to map the user who submits the ticket from Usersnap to a user in Intercom. Is that correct? Is there a way where that isn’t required?  

1
SamB
Community Manager
58 minutes ago
HelloGood23
HelloGood23Beginner
asked in Troubleshooting

Error message "cannot add field value to task for field in different Workspace"

Zap suddenly stopped working and when I tried to test it, I got this errormessage. But non of the custom field in clickup is in a different workspace.How can this error be solved? 

1
ken.a
1 hour ago
AOU
AOUNew
asked in Troubleshooting

Added fields in Airtable aren't showing up in my Zap

I’ve added a new column in my Airtable and I want to update the email zap I have with information from that column. However, the new column doesn’t show up in the list to ‘insert data.’I have tried: Refreshing the pages in Zapier and Airtable. Re-authenticating Airtable account in Zapier. Checking that field type in Airtable is supported by Zapier.  My Airtable field/column is not empty - I have data in the records I want to send to. What more can I do, please?

2
AOU
1 hour ago
E
EllieHBeginner
asked in Troubleshooting

Zap Transfers no longer working

I created 4 zap transfers between Google Sheets and Maximiser CRM, which all worked fine when I last used them a couple of months ago. I have just tried to run them again and can get through the whole process before it finally stops the transfer and gives me the following error:The app returned "[ { Message: Object: \Key\ of type NoteKey failed to parse value \{email address removed for privacy)\., ErrorCode: -1024 }]: at MaximizerWebDataHelper.MaxWebDataHelper.FindNote(JObject fields, JObject...". [ { Message: Object: \Key\: Object: \Key Any thoughts on what has gone wrong, I’ve gone back into the transfer settings and it all seems fine and it loads up the test data ok…Thanks!

0
E
1 hour ago
The JBT Agency
The JBT AgencyNew
asked in Troubleshooting

FIle attachments not saving correctly

Hi All, I’m having an issue with my zap created using Slack and Onedrive. I’ve followed the tutorial for the workaround on how to extract attachments from human posts and save to my OneDrive folder. However, the attachment saved it’s not saving as the correct filetype. In the action setup under File, which options do I map to? I’ve tried file type, files pretty type, mimetype. It says could not open, file format maybe incorrect. If anyone is able to provide guidance on this I really appreciate it! Thank you,Stephanie

1
SamB
Community Manager
1 hour ago
G
GrantleishmanBeginner
asked in Troubleshooting

Error: "Team not authorized" error creating list in ClickUp

team not authorized error creating list in clickup

49
vmams
2 hours ago
QueryMate
QueryMateNew
asked in Troubleshooting

how can I configure a sales funnel to inform which lead stage should optimize on

Hi everyone,Could you please confirm that after creating events to sync your CRM lifecycle stage changes from HubSpot to Facebook/ Meta,  it wont be necessary to make another  integration between our CRM with Facebook through a third-party tool like Zapier.I am asking this, becasuse if wont be necessary to use Zapier to connect Hubspot and Facebook, how can I configure a sales funnel to inform which lead stage should optimize on.Could you please provide some light here? Ana. 

1
SamB
Community Manager
2 hours ago
hkntymz
hkntymzNew
asked in Troubleshooting

Create Bitlink action getting “('Bitly throttling https://api-ssl.bitly.com/v4/bitlinks', 60)” error

I keep getting this error and cannot create a bitly link as part of a Zap where it is triggered with a Salesforce Record creation. I did some research in the community but couldn’t find any answers. Any help would be appreciated. Thank you!  

1
SamB
Community Manager
3 hours ago
cszoke
cszokeNew
asked in Troubleshooting

Zoho CRM error: Required field "Areas of Expertise/ interest ( Tech Sectors)" (multiselectpicklist::Areas_of_Expertise_interest_Tech_Sectors) is missing.

Does anyone know how to map a multiselect field in WPForms to a multiselect field in Zoho CRM? When I try to map the two, I get the following error:Failed to create a module entry in Zoho CRMRequired field "Areas of Expertise/ interest ( Tech Sectors)" (multiselectpicklist::Areas_of_Expertise_interest_Tech_Sectors) is missing.If I select an attribute from the dropdown, it lets me save the zap, but doesn’t update with user selections.I appreciate your help! 

3
Troy Tessalone
7 hours ago
BalJobbi
BalJobbiNew
asked in Troubleshooting

Zapier integration with WPForms - i am not able to see the integration icon

Hi I am not able to see the Zapier integration icon on wpforms, why could this be happening? i already installed the zapier plugin. is there anything else i am missing? thank you for your time. 

1
Troy Tessalone
7 hours ago
gses
gsesBeginner
asked in Troubleshooting

Zap editing with new Trello custom fields does not work

Hello all,I have a problem with editing the zaps if in the meantime new custom fields on Trello should be integrated there.Example:I have a zap that triggers “card moved to list” on Trello and then sends an email automatically via Outlook.If I now want to add something to this existing emailtext and for this want to use a new custom field on Trello, which I have created in the meantime, Zapier does not find this field to use it in the text.If I create a new zap, then it works. However, I would like to use it also in the edit function.Can someone help me?Many greetingsAlex  

10
didyfink
9 hours ago
KathleenK
KathleenKNew
asked in Troubleshooting

Airtable form -> basecamp todo not being able to use information in form

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.This seems simple but an exhaustive search of the internet has not given me the answer.  I am attempting to have an Airtable form create a todo in basecamp - all of the information I need is in the form in Airtable and it creates a todo in the correct place in basecamp but I can’t make the todo in basecamp fill with the correct information from Airtable It has options for airtable records other than what I need to recall - but my “notes” section from the form is not an option to fulfill n the “description” part of the todo.  Ideally I would love all the content from the record show in grid form.  But I would be ok with just the ‘notes’ section which is formatted as a long form text subject in Airtable. Also - the due date is in the airtable record, but that record is not an option to choose in the zap?    

1
Troy Tessalone
12 hours ago
kalipost
kalipostNew
asked in Troubleshooting

"@" symbol disappears while transferring the text to twitter

Dear All, I would like to highlight some users using “@” symbol, e.g. @itnrw, however the symbol disappears, so that just the text “itnrw” is transferred. Is there any workaround to fix the issue?Thank you in advance.BR,KL

1
Troy Tessalone
14 hours ago
intendhealth
intendhealthNew
asked in Troubleshooting

Zapier Not Retrieving Custom Ticket Fields in HubSpot

There seems to have been an update in Zapier, and now I have errors with all the custom fields I created for my HubSpot tickets. Previously, I was able to retrieve them when a specific ticket field was updated (trigger) and then I could insert them into an email that got sent to the rep. Now, when I get to the email phase of the zap, the custom fields do not appear as an option, even though I set them to be retrieved in the first step. In the first  step of the zap, the test was successful. Not sure what’s going on. 

3
intendhealth
14 hours ago
Freedom Coach
Freedom CoachNew
asked in Troubleshooting

Creating New Airtable Records

Recently, I was helping a client setup an airtable zap.The zap has worked successfully the last almost 3 years.Its taking paperform (a form) responses and creating a new record into airtable.With the recent updates, I cannot seem to populate the information from paperform into airtable.How do I get the fields to show up to create a new record?Please advise!Thanks so much! 

8
Troy Tessalone
15 hours ago
Z
ZapKellarBeginner
asked in Troubleshooting

Invoice Ninja "find product" returning same 20 results regardless of search value - help!

Hi folks,Been using Zapier for a while, enjoy solving its puzzles - but this one has me stumped.I’m trying to generate an invoice with Invoice Ninja when a new record is created in Airtable. I have the entire zap built, and it successfully generates invoices from new records, but there is a glitch:The step of finding the products in Invoice Ninja returns the same 20 products no matter what I put in as the search value!I’ve tried everything, including random unrelated search values from different steps just to confirm that it was doing what I thought it was doing.Anyone have any idea what’s up?Thank you,Shawn

4
Z
15 hours ago
aromweis
aromweisBeginner
asked in Troubleshooting

Send SMS zap stopped working last week

Hi Zapier Community,I have 4 zaps that send any posts to a particular Slack channel as SMS text messages to our 4 individual cell phones. These zaps have been working just fine for almost 2 weeks.Last Thurs (3/23/23) they all suddenly stopped working. The zap history for all of them shows Success at every step, including the last one which uses Send SMS in SMS by Zapier to send the text. We specify a sender number so we can put it on Emergency Bypass so we’ll be alerted no matter when these Slack posts arrive.We didn’t get the Thurs, Fri, Sat, Sun or Monday posts to the channel. But we did get today’s post.I emailed Zapier support last Friday (3/24/23) with details but have not had a response yet.Below is a screenshot. These posts are mission-critical IT support information so we need to be able to rely on these zaps working. Any thoughts on what is going wrong? Thanks for your help! 

4
Brem
16 hours ago
S
SandeBeginner
asked in Troubleshooting

Filter Triggers Not Working

For some reason, I am having trouble with Zap Filters pulling data from Google Spreadsheets. So much so that I’ve created a TEST page. (I don’t want to remove email distribution list and they don’t want all my tests, grin). At any rate, the spreadsheet is found, and column headers identified but when I put ANY filter in regarding ANY data in those columns, it is not retrieving data.Anyone else seeing this. I have to get this fixed. Suddenly a massive number of emails went out from ZAP when it said it was “HOLDING” a number of emails. Learned some were duplicates… not sure what that was about. But we can’t afford this; it is messing with customer satisfaction.  Why isn’t ZAP Filter finding ANY data in a linked spreadsheet? 

3
ken.a
17 hours ago
MavTrav
MavTravBeginner
asked in Troubleshooting

Salesforce Zap changing owner to Unassigned

I have a pretty easy zap setup.  It reads fields from Survey Monkey then writes them to Salesforce.Everything is working fine, except it sets the owner to group: UnassignedAnother post said that their zap was triggering the case assignment rule, so I set our assignment rule to not trigger with my account (The one the zap is using).  This did stop the case from being set to NEW, but it is still setting the owner to Unassigned.  Anyone else experience this issue?  I was very excited to have zappier take away this manual task, but it takes just as much time to go in and change the owner back.  

4
ken.a
17 hours ago
A
Adam K.New
asked in Troubleshooting

Getting an error with Intercom’s “Tag Added to Conversation” trigger when adding a filter for my Zap.

Encountering a few issues related to the “Tag Added to Conversation” trigger for Intercom.When selecting a specific tag with this trigger, any tag will cause this trigger to move forward to the next step, not just the selected one.Additionally, if we don’t specify a tag but try to use the Zapier filter action, while the tag data populates in the preview data, it does not appear to be present when the Zap is actually triggered.Using the Filter Action, selecting ‘Tags Added’ as the data sourceThe preview indicating the Zap would continue based on the data.The result of the saved/published Zap being triggered by the addition of the ‘Dev Help Needed’ tag to a conversation.Any insight would be appreciated.

6
fieldguide
17 hours ago
Enovana
EnovanaNew
asked in Troubleshooting

Failed to create a tag in Mailchimp: Bad Request - Sorry, that tag already exists

This relates to automated customer journeys in Mailchimp, using Zapier & Jobber.I’ve created a trigger in Zapier when a new quote is approved in Jobber.  This seems to be working OK.  However, I’m having trouble with the action.  The action is supposed to create a new tag.  That new tag is then supposed to be an If/Else condition in Mailchimp. But, I keep getting an error message:  Bad Request - Sorry, that tag already exists.  The If/Else condition in Mailchimp needs the have the same tag as the one being created by the Zapier trigger.  If I make the trigger create an entirely different tag, then the If/Else condition will never be met. I don’t know a good workaround.I’m just wanting an automated way to send something (via Mailchimp) to a lead once they convert to a customer.  I’m open to any Zapier triggers although I thought an automated tag would be the easiet.

3
Troy Tessalone
18 hours ago
kristian.1993
kristian.1993New
asked in Troubleshooting

Action cannot pull columns after 'F"

Hello!I am trying to create an automation where when triggered, a row gets moved from one sheet to another.First sheet is basically a queue of tasks, second sheet is when they have been actioned.I have managed to find the row using the ‘lookup spreadsheets row’, which it does great. But I can only move the columns up to F over to the next sheet. I can’t seem to dynamically select other columns past F.Is this a limitation of this particular action, or am I experiencing some form bug that I need to try and fix? I have made the automation from scratch again but it still seems to again not include columns past F.When the above move happens, I will then have an action which will delete the original row.I hope that this is clear.

1
Brem
18 hours ago
grlb01
grlb01Beginner
asked in Troubleshooting

Zap not triggering anymore

 I have this Zap here that worked up till 5mins ago : i was getting an email when i added/removed a tag to a Contact on Respond.io.But now i don’t receive any emails, while the Tasks counter does not change on my Zapier dashboard, indicating that the Zap did not even trigger.Help me troubleshoot please.

3
Brem
19 hours ago
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