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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,717 Topics
  • 12,272 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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2717 Topics

Santz
SantzBeginner
asked in Troubleshooting

My custom fields are not appearing in Zapier from ClickUp

My custom fields are not appearing in zapier from clickup to zap to google sheets any idea why ?

3
christina.d
Community Manager
5 days ago
PEDuncan
PEDuncanNew
asked in Troubleshooting

Umbraco Forms error: Unable to load choices We're having trouble loading 'Form' data. The app returned "Server Error"

I am trying to add a Form in Umbraco to Zapier and no forms are appearing and I get the message:Unable to load choices We're having trouble loading 'Form' data. The app returned "Server Error".Thanks

2
PEDuncan
11 minutes ago
recetteitalienne
recetteitalienneBeginner
asked in Troubleshooting

WordPress: Can't find the right post type

Hi, I have a WordPress blog using Neptune - Theme for Food Recipe Bloggers & Chefs (https://themeforest.net/item/neptune-theme-for-food-recipe-bloggers-chefs/12915290) and I would like to automatically post on my Facebook page a post each time I publish on my blog a new recipe. I have already managed to connect my WordPress blog to Zapier. I am building my zap but in the 1st section New Post on WordPress, I can’t find the right post type that matches my recipe page.  

4
recetteitalienne
1 hour ago
ZBN22
ZBN22Beginner
asked in Troubleshooting

ClickUp Error while retrieving: Cannot read property 'map' of undefined

Hi, im trying to create a zap that triggers when a clickup task is updated, but i keep receiving this issue. Error while retrieving: Cannot read property 'map' of undefined. Ive provided screen shots below. Thank you  

82
Kasia
1 hour ago
lgale
lgaleBeginner
asked in Troubleshooting

Failed to create a lead in Salesforce: Could not create record of the "Lead" object: Please provide Email or Phone

Hi,I am looking to integrate Typeform into Salesforce, so when fields are completed in Typeform e.g. first name, last name, postcode, phone number and email address, these are used to create a new lead in Salesforce, that then enters into a campaign we have set up. I have mapped a phone number and an email address ​​​​​​However I get this messageAny help would be appreciated. Thanks

3
ken.a
2 hours ago
ChooseReach
ChooseReachBeginner
asked in Troubleshooting

Trouble with Airtable to Instagram using a delay

Does anyone have experience publishing to social media platforms using a delay timer?I keep running into issues with Airtable urls expiring, but when I use the ingested image “file” field, it also fails.Thanks in advance and any assistance or advice is greatly appreciated. 

3
ken.a
2 hours ago
Cmueses
CmuesesNew
asked in Troubleshooting

Google Forms Error Quota Exceeded "Expensive Reads"

Hi,New user here. Im trying to create a Zap where when someone fills out a Google Form, it creates a task for me on Google Tasks. But I get this error message:Quota exceeded for quota metric 'Expensive Reads' and limit 'Expensive Reads per minute' of service 'forms.googleapis.com' for consumer 'project_number:927538837578'. Any idea on how I can solve this or even what this means?

69
Mariano Gonzalez
2 hours ago
JoeZap
JoeZapNew
posted in Troubleshooting

WPForms - Authentication failed: The app returned "403".

This post was split from topic:  I am having this issue.  I have tried private windows, made sure there is not trailing spaces.  I have 40+ WPForms Apps.  This one is giving me a hard time.We hit an error adding your new accountauthentication failed: The app returned "403".Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information

4
EllaR
2 hours ago
AEB
AEBBeginner
asked in Troubleshooting

Unable to reconnect Zendesk Sell account with incorrect user details

I am trying to reconnect our Zendesk Sell account. It is not allowing the user details even though I can log into Zendesk Sell directly without any problems. Can anyone help me out please?

3
ken.a
3 hours ago
Cymonize
CymonizeNew
asked in Troubleshooting

Trainerize Connection Issue: Invalid Login Error Despite Using Correct Credentials

Hey gangCurrently trying to connect my Trainerize account and zapier together but when i try to connect it, it says wrong email and password.Now, i know for a fact that every login info is correct. I even tried with another coach login info and nothing is working.Is there anything i can do on zapier side or trainerize side to connect both of these apps together ?I repeat : Login info entered is correct, this has been checked and rechecked about 42 times Thanks 

5
ken.a
3 hours ago
ThePf
ThePfBeginner
asked in Troubleshooting

Difficulty pulling form fields from Wix Automations.

Hello !  I have some issues with a zap. When I look for the form fields, the fiel message don’t appear. I’ve tried to read the 2 or 3 thread about the same issue but the solutions didn’t work… I tried to “reload” the fields after a test but nope. A field with a name “Message contact 2) appear but don’t work :/ Thanks for your time !

9
Ranola
4 hours ago
ManDoKOP
ManDoKOPBeginner
asked in Troubleshooting

Pull large CSV from a URL and than Create/Update Spreadsheet daily/weekly

I would like to download a CSV file from web page or I can use formatter to go to directly to the URL which seems to change based on the date and then save it as a spreadsheet.I followed the steps from the below link.  But my file size is around 5-6 MB. So I am getting an error. Any idea how to fix it? I have a deadline to complete, so quick responses will be appreciated.

3
ken.a
5 hours ago
Virtual Champions PH
Virtual Champions PHBeginner
asked in Troubleshooting

Dependencies gone when creating a list from a ClickUp template

Hi everyone, I tried automating the creation a ClickUp list from a template using Zapier. However, every time a list is created through that automation, the dependencies in the template are gone. Is this a limitation of Zapier? 

6
ken.a
5 hours ago
sara-mytrucking
sara-mytruckingBeginner
asked in Troubleshooting

Intercom-Pipedrive Zap Issue: Failed to add lead into Pipedrive once a Tag has been added to lead in Intercom

Hi there, been trying the tag added to intercom lead to trigger. The tag gets pulled into Zapier to select & setup, but the zap keeps failing. Trying to add LEAD into Pipedrive once TAG has been added to person in intercom.Any reason why this is failing? Thanks

3
ken.a
5 hours ago
Kai
KaiBeginner
asked in Troubleshooting

DocuSign Integration: Temporary File Links Expiring in 5 Days Instead of 30

We have been using file temporary file links provided by Zapier in our Docusign integration for some time.  These used to last for 30 days which was perfect for our purposes.  However the links now seem to expire after circa 5 days.  Is this an error or a conscious change made by Zapier?

3
ken.a
6 hours ago
ODW
ODWNew
asked in Troubleshooting

Webflow error: The app returned "ValidationError: Validation Failure."

This has been asked many times, none of the answers work. Asking once more for this basic feature will at least amplify the spotlight on this long standing zapier issue..How can I use Zapier to set a reference field (essentially a select field pulling its selects from another collection) in Zapier?This relates to the helpful error message:The app returned "ValidationError: Validation Failure".Sending the exact text of the reference field name does not work. Unfortunately, there is not much else that can be tried.

2
ODW
6 hours ago
B
blueguyBeginner
asked in Troubleshooting

Find Folders action in Google Drive; unable to find folders nested "deep" in my Google Drive Tree

I have a Google Drive where that has a structure similar to this: Company 1  Folder 1 Folder 2  Folder 3  Sub-Folder 1  Sub-Folder 2  Sub-Folder 3 Sub-Folder 4  And so forth….Files are always coming into the Google Drive and this more or less serves as trigger.  Once a file arrives in the Drive, we start to look for the proper folder to place the file.  The files are named consistently such that it looks like this: Patient Name_Folder Name_Date of submission.  Thus the file name essentially has the folder name embedded in it.  So I know both the file name and destination folder name where that file goes. My issue is that I am searching for a folder and it returns a folder that is similar….see in image #1, this is the name of the folder I am searching for:  This is the folder that is returned: Note that the name of the folder I am looking for in not the name of the folder that was returned; it is close but it is not the one that I am looking for.  This is a “successful” resul

1
ken.a
6 hours ago
says email not connected
says email not connectedNew
asked in Troubleshooting

MailerLite error: Failed to create a subscriber, required field "Email" (email) is missing

I have other zaps set up the same way-what gives? Why isnt this one working?

1
ken.a
7 hours ago
writerscentre
writerscentreBeginner
asked in Troubleshooting

500 error with WordPress authentication conflict with PODS plugin

We're back with a follow-up question about the issue that we experienced with Zaps not functioning upon upgrading the Pods to versions 2.9.11, 2.9.11.1, 2.9.12, 2.9.12.1, 2.9.12.2, and 2.9.13. We’ve checked the server error log and found an PHP Fatal error:  Uncaught ArgumentCountError: Too few arguments to function FirebaseJWTJWT::encode(): 2 passed in /wp-content/plugins/zapier/zapier.php on line 126 and at least 3 expected in /wp-content/plugins/pods/tribe-common/vendor/firebase/php-jwt/src/JWT.php:183Can you help or guide us on how to resolve this error?

2
writerscentre
7 hours ago
ChristianPapa
ChristianPapaBeginner
asked in Troubleshooting

NEED HELP: ChatGPT4 and MidJourney within Discord Automation

Hi Guys:Below is what I am trying to do, but I keep getting this error message. Can someone guide me on this or give me example to make it work:  Create a Zapier automation that connects Discord, MidJourney, Zapier and Chatgpt4 together. I want chat gpt to generate me what I ask for, I want zapier to automate the /imagine functions in Midjourney within my Discord ServerI want the first trigger to be chat gpt4. ChatGPT4 will give me prompts based on things I ask and when I see a prompt that I like and want to execute in Midjourney I will say a trigger word in chatgpt4 which could be "/imagine" or something else. When I say the trigger word the prompt I choose will be automatically /imagined in Midjourney so that art can be made. I want the automation to be in the discord server CHRIS TIAN and in the channel https://discord.com/channels/1006856492974100571/1108160090424475659   Do you understand? Thanks I appreciate any help.

2
ChristianPapa
9 hours ago
WZBodyline
WZBodylineBeginner
asked in Troubleshooting

Shopify error: Email_marketing_consent Opt in level must exist

I’ve had a zap running for over 4 years that takes Facebook leads and creates new customers based on these leads in Shopify and then sends an email out via mailchimp.  Two days ago the add new customer to shopify step is failing with error:email_marketing_consent Opt in level must exist Looking at the Shopify dev changelog it appears they now require a marketingOptinLevel and extra fields.  I tried to edit the zap step but the only option in Zapier is “Accepts Marketing?” True/False. I cannot find any of the new options required by SHopify which are:marketingState consentUpdatedAt marketingOptInLevel Refer to Shopify dev changelog:https://shopify.dev/changelog/new-email-marketing-consent-for-customers-and-deprecated-fields How do we get this fixed? Is this something that Zapier must add to their editor?  Need a fix ASAP as we get many customers added each day. 

20
WZBodyline
10 hours ago
C
Code4foodBeginner
asked in Troubleshooting

Google My Business Quota exceeded for quota metric 'V4 General Requests' and limit 'V4 General Requests per minute' of service

Getting these messages for the past few days: Trigger partner failure: Unable to retrieve reviews: Quota exceeded for quota metric 'V4 General Requests' and limit 'V4 General Requests per minute' of service 'mybusiness.googleapis.com' for consumer 'project_number:466514807953'. This is not a problem withmy Zaps. This seems indicative of a platform limitation between Zapier and Google APIs. Please advise.

13
mlp0895
1 day ago
K
KontentBeginner
posted in Troubleshooting

Failed to create a user in Facebook Custom Audiences

Hi everyone, I use Zap to send email from Salesforce to Custom Audience in Facebook. Everything run smoothly for while. Then, I started getting an error message:“Unable to add email to custom audience. Permissions error: Custom Audience Terms Not Accepted: To create or edit an audience with an uploaded customer list, please agree to the Custom Audience terms at https://business.facebook.com/ads/manage/customaudiences/tos/?act=381368167433645.”I have agreed to this dozen times and still get the same error. I keep contacting Zapier support every week for 3 months now and always get the same answer that they have been working on this and will let me know when it is resolved. We have upgraded our plan for use with our CRM and for last 3 months we are just spending money on thing that does not work and Zapier don't seem to care a bit. Anyone here came across similar issue? Any help appreciated!  

1
Baylor
1 day ago
kmk
kmkNew
asked in Troubleshooting

Facebook instant form not delivering real leads

When I test a lead with https://developers.facebook.com/tools/lead-ads-testing/ I receive the lead and its in the Zap runs.  Facebook Integrations - Leads Access - Connected CRMs has Zapier permissions for the app connected. The problem is when a new lead comes in from the actual facebook ads campaign, the real lead does not get pushed through Zapier to my connected SMS. 

5
Troy Tessalone
1 day ago
avg
avgNew
asked in Troubleshooting

Failed to create a task in FreeAgent: The app returned "billing_rate is not a number".

Hi there,  I’m trying to set up an import of orders from a Billetto event to a project in FreeAgent. My set up is as follows: Grab details from billetto every time an order is completed.  Convert the order value, which is pulled from billetto as text, to a number.  Divide said number by 100 to convert from pence to pounds.  Create task in FreeAgent project.  My issue is that step 4 is not recognising the output of step 3 as a number. I get an error telling me that the value I’m trying to put in to the billing rate field in FreeAgent is not a number.  Is this something that anyone else has done before? Any tips on how to get it working? Thanks!

1
Troy Tessalone
1 day ago
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