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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,752 Topics
  • 12,454 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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2752 Topics

Santz
SantzBeginner
asked in Troubleshooting

My custom fields are not appearing in Zapier from ClickUp

My custom fields are not appearing in zapier from clickup to zap to google sheets any idea why ?

3
christina.d
Community Manager
8 days ago
bstieve
bstieveNew
asked in Troubleshooting

ChatGPT is cutting off responses in it's outputs.

I have a gpt 4.0 api key, and it’s still cutting off my outputs character limit.Example (generating a game preview): “Aliens, abandoned high-rises, and a fight for survival – welcome to The Highrise!"Introducing The Highrise, a thrilling first-person survival game that will have you on the edge of your seat. Set in a once-familiar high-rise building, now abandoned and overtaken by terrifying alien monsters, your mission is to gather resources, craft weapons and tools, and ultimately send a rescue signal to escape this nightmare.The Highrise offers an immersive experience with its eerily realistic setting. Inspired by actual skyscrapers, each floor and facility in the game feels authentic and true-to-life. As you explore the abandoned shopping malls, offices, and residences, you'll be haunted by the chilling emptiness and the lurking danger that lies around every corner.But be warned: the alien monsters, known as sniffers, have an exceptional sense of hearing and smell. Any careless noi

3
ChrisBraggion
2 hours ago
gusmaster
gusmasterBeginner
asked in Troubleshooting

Error: ‘images empty or missing.’

Hello, I’d like to know what kind of input the below field expects.The product has a variable number of images stored in a string array.I tried to pass the array, a comma separated list, converted to line items with a formatter step but nothing works. I keep getting an error  like ‘images empty or missing’. . Any idea? 

2
Troy Tessalone
2 hours ago
Hristo Buyukliev
Hristo BuyuklievBeginner
asked in Troubleshooting

NLA rate limits

Hello,I want to use the NLA API. I am testing them, so I know how reliable they are. However, after about 10 or so queries, I am inevitably met with {error: rate limit exceeded...}.  Is this rate limit per action or for the whole of the NLA API? Where is that rate limit described? I couldn’t find it anywhere in the docs.  Is there a way to increase this rate limit? Do unsuccessful queries count toward the rate limit? I’m asking because I currently, if I hit the rate limit, I try a few more times. If this counts toward the rate limit, it’s a bit counterproductive to do this. 

1
Reid
3 hours ago
Aardig
AardigNew
asked in Troubleshooting

Error: Task was stopped because its Zap has diverged too much due to changes in the addition/removal/ordering of steps, or substitution of apps.

My zap goes like this:Trigger: contact field changesAction:delay 1 minute (to give hubspot time to update the contact) Find contact  Filter if it has a specific value  Send first email Delay for 7 days (Error) Find contact in Hubspot (to check if values have changed) Filter For specific values  (if true) send second mail Delay for 5 days Find contact in Hubspot (to check if values have changed) Filter For specific values  (if true) send third mailI know its a long zap but quite easy. But the problem is After 7 days the delay should be released and I get an error: Task was stopped because its Zap has diverged too much due to changes in the addition/removal/ordering of steps, or substitution of apps.I’m not sure what’s going wrong. Can someone please help me out.

1
nicksimard
Community Manager
3 hours ago
UNICON
UNICONNew
asked in Troubleshooting

Click Funnels + Google sheets blank rows

Hi! I have an integration of clickfunnels and google sheets through zapier. I´m collecting contact info in my landing and the zap is working almost perfectly. The issue i’m having now is that each couple of days blank rows are generated on my sheet. I´ve tried reconnecting the zap but haven´t tried anything else yet. Here is a screenshot All help is appreciated!

2
Troy Tessalone
3 hours ago
louie2
louie2New
asked in Troubleshooting

Dropbox Sign / HelloSign "Signature Request Signed in Dropbox Sign" Trigger Fail

I’m having crazy issues with Dropbox Sign (formally known as HelloSign) regarding the trigger. I’m a paying API customer and can’t get a straight answer from anyone as to why this is happening or how to fix it. App: Dropbox Sign / HellosignTrigger: Signature Request Signed in Dropbox SignSummary: What’s supposed to happen, (as has been performing perfectly for the past two years prior to Dropbox Sign joining the party) is that the document workflow on zapier is triggered every time a signature request on a document is signed.My Zap is specifically configured to filter out documents that haven’t been signed by all parties (i.e. no status code = awaiting_signature), and continue once all signatures have been received.  Error 1: Dropbox Sign / Hellosign is failing to trigger after every signature request is signed, specifically the most important one --- when all parties have signed. Error 2: I am unable to Load “Events” and despite having hundreds of instances, only one example appears a

1
Troy Tessalone
3 hours ago
REXZ Automations
REXZ AutomationsBeginner
asked in Troubleshooting

Date formatting in Zapier tables not corresponding with pretty date from schedule

 Hi Guys,Maybe some of you encoutered it already, but when I set a dat in Zapier Tables I have the following options:The other examples are in the picture below This looks like there are a lot of options available (which there are)but not the format used by “Schedule by Zapier” as, this comes with a comma in between, please see below.I probably could solve this by using a formatter to remove the “comma”, but i am wondering as many users do use “Scheduler by Zapier” and Table is still in Beta that this date format could also be added to Tables?Any other suggestions? KR Bram

1
Troy Tessalone
3 hours ago
Grady Andersen
Grady AndersenNew
asked in Troubleshooting

How do I know if my RSS by Zapier Zap is running properly?

Hello Zapier Community, I need some help understanding what to do after I created my RSS by Zapier Zap. I’ve run it from top to bottom on an example RSS-feed blog post it offered me, however, now that the Zap is constructed, I don’t know how to understand if it will pull a new RSS-feed blog post or not or how long to wait to find out.  Does anyone have any experience with running Zaps around RSS-feed blog posts? 

1
Troy Tessalone
4 hours ago
RGS
RGSBeginner
asked in Troubleshooting

Unable to update the task in Asana under a project: Getting "parent" error.

I am having a tricky time getting Zapier to pull certain data from Asana and send it to AdaptiveWork. I can:Create a project in Asana and send it to AdaptiveWork. Create a task in Asana and send it to AdaptiveWork. But I cannot seem to update a task under a project - I hit a a ‘parent’ error, and no options I choose pulled from Asana seem to work. As such I cannot update anything, but only create new tasks (orphaned) which makes the integration a one-off and not consistently useful.Help me Obi-Wan Kenobi...

2
RGS
4 hours ago
PCB
PCBBeginner
asked in Troubleshooting

Alexa goes through all steps, but when it comes time add task to my Any.do list it says "oops, I ran into a proiblem"

Trying to use Alexa to create a new Task in Any.do. I’ve created the zap, and it works in that i can do a test and it shows in my Task List in Any.do, and when i tell Alexa to run the zap it does and gives right prompts, etc. so that I can speak the task i want to add, but then at this last step, adding to Any.do Alexa says: “Oops, I ran into a problem.” I’ve changed everything i can think of and again, it all works with the test zap, but in the end i can’t add a Task to Any.do using zapier with Alexa.

6
zincalati
4 hours ago
noirexox
noirexoxBeginner
asked in Troubleshooting

Dropbox Trigger failure

My trigger is adding “new file to folder” and I’ve connected my Dropbox account and completed everything that needs to be done - in fact, I have an identical zap (with slightly different paths) that works perfectly. Assuming my paths are correct, why is the trigger test not working?  The whole sequence is Dropbox → Asana: Create Task but the Dropbox trigger fails to begin with, before getting to Asana. 

5
louie2
4 hours ago
Tre G
Tre GNew
asked in Troubleshooting

Stripe not loading recent checkouts

I am creating a Zap to connect Stripe checkout to pass user info to Klaviyo, but the recent checkouts are not loading in the Zap test area. I can see the payment in my Stripe account, but Zapier will not pull any recent checkouts.This is the error I receive: “We couldn't find any more checkouts. Create a new checkout in your account and try again.”Is there a way to do this within Zapier or do I need to add a webhook via my Stripe account in the Developer panel?

2
Tre G
4 hours ago
ZBN22
ZBN22Beginner
asked in Troubleshooting

ClickUp Error while retrieving: Cannot read property 'map' of undefined

Hi, im trying to create a zap that triggers when a clickup task is updated, but i keep receiving this issue. Error while retrieving: Cannot read property 'map' of undefined. Ive provided screen shots below. Thank you  

89
Joe Sparks
5 hours ago
MrGreenPro94
MrGreenPro94Beginner
asked in Troubleshooting

Troubleshooting: No Preview When Sharing YouTube Playlist Video to Discord Channel

Hello Zapier CommunityI have a problem with my Zap. Why it share the links with out a preview in the discord?Can i resolve this some how. because it s better for my community to watch the new video in the channel.thank for help 

4
MrGreenPro94
6 hours ago
Cmueses
CmuesesNew
asked in Troubleshooting

Google Forms Error Quota Exceeded "Expensive Reads"

Hi,New user here. Im trying to create a Zap where when someone fills out a Google Form, it creates a task for me on Google Tasks. But I get this error message:Quota exceeded for quota metric 'Expensive Reads' and limit 'Expensive Reads per minute' of service 'forms.googleapis.com' for consumer 'project_number:927538837578'. Any idea on how I can solve this or even what this means?

96
EliteAssistanceLLC
6 hours ago
R
Rachel HarperBeginner
asked in Troubleshooting

Square invoice error: This order ID is not valid for creating an invoice. Please create a new order and try again.

I’m trying to create a zap that will connect to Square to create an invoice. I’m getting the following error: Failed to create an invoice in SquareThis order ID is not valid for creating an invoice. Please create a new order and try again. I also noticed that there is no way to put an amount or an item in the zap integration to square which I find weird… Any help appreciated

11
MorganK
7 hours ago
Danynb
DanynbBeginner
asked in Troubleshooting

Unable to Trigger a Zap in Slack with Saved Message

Slack recently changed the way that the "Save" feature works with messages. Now, when you save a message (by clicking the bookmark symbol), it shows up in a section called "Later."Unfortunately, this seems to have broke my Zap because the triggering event to create a Todoist task was Saving a message in Slack(screenshot attached). As anyone else run into this issue? I hope this is something that Zapier is working to update on their end. 

1
chanelle
Community Manager
7 hours ago
jadenbee
jadenbeeNew
asked in Troubleshooting

How do I grab first name from System.io to Aweber?

I have my zap set up and it’s working great except it in only grabbing their email from my systeme.io funnel and sending that to Aweber, How can I get it to also grab their first name and send that to Aweber??

1
chanelle
Community Manager
8 hours ago
kmy
kmyNew
asked in Troubleshooting

Google BigQuery error adding your new account: Get() returned more than one AppVersionLambdaFunction it returned 2!

Hi! I am getting any errors since yesterday thatZapier connection to BigQuery is not possible. While reconnection, I am getting this error. Any ideas, what should I do to fix this? there were no changes on my side, so I have a feeling this is Zapier bug...

14
zd_juergen f
9 hours ago
M
montague.cdBeginner
asked in Troubleshooting

Zap triggers multiple times in the same second - why?

Hey folks -  Working with PIpedrive Filters + Zapier here. I have dozens and dozens of similar automations that work without issue but there’s something up with this one and I can’t seem to figure it out.  Here’s the setup: Pipedrive filter says, in effect: “Find deals where A and B and C and D are all true” When a deal is found, Zap triggers. Which works fine. Here’s the odd part:  The same deal being found triggered three 19-step Zap runs inside the same second. Obviously, this is not great news for my task limit but it also suggests there’s something up with the Zap itself.  Anyone know why a Pipedrive filter would cause this Zap to act like this? 

6
Troy Tessalone
9 hours ago
kamdad
kamdadNew
asked in Troubleshooting

Failed to create a create notebook in Evernote: Change denied due to data model conflict.

I created a standard zap that is supposed to create a new Evernote notebook every time a Google Drive folder is created.  Everything works except I get the following error message.In the last step of the zap where I’m supposed to define which stack to create the Evernote notebook in, it gives me Google Drive settings, where I think I’m supposed to get Evernote settings?  Either way, if I leave that blank or enter something in there, I get the following message.Any help would be much appreciated.  Thank you! 

2
kamdad
10 hours ago
Irina123456
Irina123456New
asked in Troubleshooting

Why won't my Real Geeks site generate?

 

1
Troy Tessalone
11 hours ago
Z
ZipZapZopBeginner
asked in Troubleshooting

Google Forms error: Quota exceeded for quota metric 'Expensive Reads' and limit 'Expensive Reads per minute' of service

I just got a bunch of these, which is troubling can you please help me understand what is going on   

16
BiteBack
11 hours ago
INH
INHBeginner
asked in Troubleshooting

Error during execution: object of type 'NoneType' has no len()

Hi, I run into an error setting up a Zapier Transfer with Airtable as a source and Google Drive as a target (create folders with Airtable IDs). If a select a specific view (46 records) I get this error immediately. When I don’t select a view (595 records) I get this error after about 100 records. This is happening on the “Let’s take a look at your dataAdd filters as needed, and select the data you’d like to send.” screen during setup. Due to an error, only some of your records were loaded.Error during execution: object of type 'NoneType' has no len()Is this a bug? 

2
INH
11 hours ago
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