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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 3,838 Topics
  • 17,570 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

  • 0
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3838 Topics

M
mrgNew
asked in Troubleshooting

Why is the date/time formatter adding a timestamp?

Hi. I am attempting to extract a date from the email parser, format the date to the correct format YYYY-MM-DD an then insert the value into a mysql database. The format change looks correct, but the db add is failing because a timestamp is being added. Thanks in advance.  My date/time format setup: My date/time format output:  My mysql data field map:  The error I am getting from the mysql post:  My mysql field setup:  

0
M
31 minutes ago
C
CJ9000New
asked in Troubleshooting

Upload Error

What is wrong that the upload of the file always shows me an error?  

3
Troy Tessalone
43 minutes ago
E
EquiemNew
asked in Troubleshooting

This auth is expired. Google Calendar

Hi there, when I try to use my Google Calendar account in a Zap, it claims ‘This auth is expired.’ I have tried to reconnect it many times, logged in and out, deleted the zap and rebuilt, etc. Nothing is working. Any ideas how I can fix this issue? 

1
Troy Tessalone
1 hour ago
H
Harry ZenstoresNew
asked in Troubleshooting

Help with filtering data without writing an if statement

I have a zap that is triggered when a new deal is made in Pipedrive. I the use that Deal data to search for a user in Intercom and then use that Intercom data to populate custom fields in Pipedrive.I have a field called stores, which I’d like to populate with certain data.The issue I’m having is the data I want to populate sometimes will have a status of true and sometimes false. I want to only display data when its true.I can’t use a filter as that is basically an if statement which will become false if any of those data points aren’t true.Any advice on how I can grab the data if its true and store it to be used in the update deal section?

1
Troy Tessalone
1 hour ago
D
DewiNew
asked in Troubleshooting

Vitally: Unable to load choices

Attempting to Create Project from Template in Vitally and when going to select Template encountering `We're having trouble loading 'Template' data. Invalid target object`  In previous step I perform Find account searching off the External Id which then returns the Vitally Id. There is no Template find option that could be ran separate. 

1
Troy Tessalone
1 hour ago
A
anafNew
asked in Troubleshooting

Failed to copy Google Drive File to a folder

I’ve tried all the help pages about this and it still says file not found no copy on the folder. Here’s the snapshot.  

5
Troy Tessalone
1 hour ago
J
jerry_123Beginner
asked in Troubleshooting

Product Categories not showing in zapier

Hi Team,We need to send specific products data based on their category to google sheet.However when we check in the trigger “Line Item in an Order in WooCommerce”the product category is empty even though the category is present for the product.i have used find product for the next step but if the category is not displayed how will it fetch? https://prnt.sc/HFdciX5sn1F8

7
SamB
Community Manager
3 hours ago
speculo
speculoBeginner
asked in Troubleshooting

Google Ads Set Up for Reporting

I am trying to use the Google Ads connection to pull reports into a google sheet for clients to view. I currently have it set up with a scheduler. My issue is that when I click test step, it throws the error ‘Failed to create a report in Google Ads User doesn't have permission to access customer. Please go back to the 'Set up' step of your Zap to confirm you've approved Zapier as a data partner’. However I know I have Zapier linked in my Google Ads account as shown in the screenshot. What else am I doing wrong that is limiting my ability to use this tool? Please ask clarifying questions if necessary. Thanks! Screenshot of zap and error in zapier​​​screenshot of zapier being linked in google ads 

3
speculo
3 hours ago
T
T0mNew
asked in Troubleshooting

Clcik up date on google sheet

Hi there I am a new here !  I am trying to take date from a task in Click up and transfert it to a google sheet.  Every thing that I try in the action section doesn’t work. It only appeard random number when I try the retest step.  I try several thing but nothing working. I have no date in my test record that matching what I needed.  plz help me !! 

2
T
3 hours ago
YBGE
YBGEBeginner
asked in Troubleshooting

Firestore Database error: Unable to pull records. Error while retrieving: The setting "orderBy" is required.

I want to automate a trigger, that for a new user on my firestore database I create a new customer on bitrix 24.But it always shows me a query error of “unable to pull records” or that “Error code: Error while retrieving: The setting "orderBy" is required. Please help.

6
YBGE
4 hours ago
sarazap
sarazapBeginner
asked in Troubleshooting

Error - Export BizConnect to Outlook Contacts: input data exceeds the max allowed value

My zap exports name card data (e.g. name, phone number, email address, etc.)  from BizConnect and creates an Outlook contact. It usually runs successfully. However, it comes back with an error when there are more than 2 phone numbers on a name card. The error message states that “Unable to create a contact: The multi value property businessPhones has 3 entries, that exceeds the max allowed value of 2.” Could you kindly advise how we can resolve this issue? The best is that we can input the exceeded data into “homePhone”, if possible. However, I also do not mind resolving the issue manually when the error occurs.

1
SamB
Community Manager
5 hours ago
qspeaker
qspeakerNew
asked in Troubleshooting

Error: “Cannot publish your draft, as one or more of your accounts are expired. Please correct any errors in the Zap Status sidebar.”

The zap between CallRail and Salesforce had been working correctly for days, but when a new draft was made to integrate another step ion the zap suddenly this error occurred: “Cannot publish your draft, as one or more of your accounts are expired. Please correct any errors in the Zap Status sidebar.”I’ve reset the connection a few times, but it still wouldn’t work. I reverted to the old zap without the added step and it wouldn’t work. I rebuilt the old zap from scratch and it wouldn’t work. But every time I hit test it functions successfully, and on live it says “accounts expired”. What is happening???

10
A
5 hours ago
V
Vetstream LtdNew
asked in Troubleshooting

Keap Max - Custom Field not being puilled

Hello,We are using Keap Max Classic. I have found that when using the Updated Contact trigger in Zapier it is not bring through our Custom Field data. This is strange as when I use the ‘New Contact’ trigger my custom field data is brought over. Hope someone can help as I can’t figure it out!Thanks

0
V
6 hours ago
S
syed.aliBeginner
asked in Troubleshooting

SurveyMonkey error: Unable to pull response. You have not authorized Zapier to "View answers along with responses"

Hi I’m getting following error while connecting with survey monkey. My connection is fine and I have yearly account on surveymonkey and enterprise google workspace 

6
SamB
Community Manager
6 hours ago
R
RELNYNew
asked in Troubleshooting

WE HAVE TO DISPUTE YOUR CHARGE

The lack of ANY response to our separately submitted messages is very concerning and we now  have no choice but to dispute the charge with our financial institution and find an alternative "zap" provider. We downgraded our plan and chose a monthly plan, and we also updated our credit card info at the same time, yet we were improperly charged for a year. The credit card update had no issues but the billing change apparently did. The lack of any customer service is disappointing, especially when we’ve paid you a signficant amount of money.

1
SamB
Community Manager
6 hours ago
P
Paolo ConfaBeginner
asked in Troubleshooting

Email Parser field not showing in zap

   I’m using the email parser with discrete success in some Zaps. The problem I’m having is that some of the fields I create in the Email Parser app are not shown as options to select when I’m building the zaps.  The problem is presented in a very similar fashion for different Zaps and email parser mailboxes. I’m selecting the corresponding text in the template and giving this-name "name" to the field, but then when I go in the Zap and i want to add "name" as "first name" in the mailchimp options, I can't find the field "name" in the option given by the email parser app. I expected the field to appear in one of the lines I canceled in the screenshot above. I’m pretty new to Zapier, so I believe there is something I’m missing, but I can’t find an answer in the documentation. Or is it a sync problem (and I’m speaking of hours) Thanks for the help   

3
ken.a
7 hours ago
B
BillyMBeginner
asked in Troubleshooting

Trouble connecting a third DocuSign account

Hi there, I am trying to connect all my colleagues’ DocuSign accounts to Zapier so that when envelopes are completed they can be uploaded to AirTable. I have the Zap set up with my account and was able to add one of my colleagues. Now when I am looking to add the third colleague and hit the “+ Add connection” button it adds a second connection to the account of my colleague that is already linked. Has this happened to anyone before? First connection is my account Second connection is my colleagues account Third connection is the duplicate of my colleagues account that I want to be my Third colleagues account.

3
ken.a
7 hours ago
C
CFGNew
asked in Troubleshooting

Unable to connect Calendly, says "invalid token"

I’ve been trying to connect Calendly for a few days now and I keep getting an error message saying “authentication failed: The app returned ‘invalid token’.” I’d like to note that even if it failed, Calendly shows up in my list of apps albeit unusable as it says the auth has already expired and that I need to reconnect it. 

1
ken.a
7 hours ago
issues
issuesBeginner
asked in Troubleshooting

"New subscription in Stripe" triggered twice

Hi,I’m using zapier to integrate stripe to twist(chat tool). What I’m trying to do is simple if/then workflow - if a new subscription is created in stripe then post to twist. But every time I test, it is triggered twice and it looks effected by “invoice.payment_successful” and ”invoice.paid callback”.I’m wondering why this is happen in such a simple workflow. Have anyone experience same trouble? And how fix that?Thank you in advance.Yuto

1
SamB
Community Manager
7 hours ago
cod3licious
cod3liciousNew
asked in Troubleshooting

Your Zap could not be turned on: GitLab 403 Forbidden

I created a Zap that should create a Notion DB entry for GitLab Merge Request Events in a specific group. The Zap shows no errors, when I tested the connection it worked fine and created an initial item in the Notion database as expected:But when I turn on the Zap I then get a (rather unhelpful) email letting me know that it doesn’t work:I connected to GitLab as described in the setup guide and I have maintainer permissions for the group whose repositories I’m trying to access. And as I said, the test worked and both retrieved the expected information from GitLab as well as created the corresponding item in Notion, so I don’t understand why it doesn’t turn on if there are no errors surfaced in the test.

3
ken.a
7 hours ago
espodigital
espodigitalNew
asked in Troubleshooting

What happened to "SMS by Zapier"?

I have one client that uses SMS by Zapier as an Action in a few of their Zaps, which still continue to serve as needed.However, I recently set up a new client with a new account, new Zap, and SMS by Zapier is no longer in the list of available Apps for my Action.I checked on my existing client's account, and sure enough, SMS by Zapier does not appear as an Action option in new Zaps, even though existing Zaps still have it functioning properly.What's going on here?

8
ken.a
8 hours ago
AdamLee
AdamLeeNew
asked in Troubleshooting

Failed to create a duplicate form in Typeform: The app returned "should have required property 'id'

Hello friends, I’m getting an error when I run the Zapier action “Duplicate form in Typeform”.The action only requires the new form title, but when I test the zap then I get the below error because ID value is missing - Any idea what I’m missing? Failed to create a duplicate form in TypeformThe app returned "should have required property 'id'". 

3
ken.a
9 hours ago
M
marcvanderpeet12New
asked in Troubleshooting

Cant log in to gmail using the chat GPT and getting an error"403 Forbidden"

Dear all,  I try to set up an event where I cant send an e-mail via chat GPT. But when I try to connect my gmail account I get: 403 forbiddden. Any thoughts on what goes wrong here?  

3
ken.a
9 hours ago
L
lwebbNew
asked in Troubleshooting

Hubspot form attachment to JIRA task in right format

I have a flow set up that creates a new issue in JIRA form a Hubspot form submission. I am trying to use  the Add Attachment to Issue in Jira Software Cloud, but the attachment is showing up as a text/html file. I’ve tested both a PDF and a .doc and it does the same thing.   

10
ken.a
9 hours ago
StackSolutions
StackSolutionsBeginner
asked in Troubleshooting

Shopify zap not filling shipping addresses

Hi there, I’ve recently been having issues with zapier no longer filling out the shipping nor billing address fields when new orders are placed using the shopify premium plugin. It worked perfectly before but as of recently, it has just stopped working.I have tried various work arounds to try and get it to work correctly such as manually entering the data into the shipping address fields in zapier, pulling the data from google sheets but all to no avail. I have heard others are also experiencing the same issues and have come to no solution either so it seems to be an ongoing recent issue. If anyone is able to offer any sort of advice or help it would be greatly appreciated.  Many thanks.

5
ken.a
9 hours ago

Hi there!

My name is Lisa Orr and I’m a product manager at Zapier. We recently launched App Extensions a new tool that lets you build a custom action in the Editor.

We’re looking for users to join the App Extensions beta program, so if you want to learn more about building custom actions that fit exactly what you need, let’s chat.

Schedule time with me

I want to hear from you!

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