About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Apps Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,771 Topics
  • 12,548 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

  • 0
  • 1

2771 Topics

Santz
SantzBeginner
asked in Troubleshooting

My custom fields are not appearing in Zapier from ClickUp

My custom fields are not appearing in zapier from clickup to zap to google sheets any idea why ?

3
christina.d
Community Manager
11 days ago
ZBN22
ZBN22Beginner
asked in Troubleshooting

ClickUp Error while retrieving: Cannot read property 'map' of undefined

Hi, im trying to create a zap that triggers when a clickup task is updated, but i keep receiving this issue. Error while retrieving: Cannot read property 'map' of undefined. Ive provided screen shots below. Thank you  

94
Alex G
18 minutes ago
A
Ali3332Beginner
asked in Troubleshooting

upload pictures from Monday into google drive

What my process looks like..When an item is created in monday → create folder & document in google drive → upload pictures into that folder from monday. The issue i’m running into is the folllowing…They are transferring to my google drive, as txt documents. Not as png’s or actual document forms. Link to my ZAP : https://zapier.com/shared/19ba3d61670103783f0ec9b4571a604d1c243d6c All other parts of the zap are working properly besides this final step. It’s returning a success but not returning the results expected.   

0
A
5 hours ago
Lavaniya
LavaniyaNew
asked in Troubleshooting

Google forms to Ideanote

 Hello, I’m working on integrating an existing google form with Ideanote so that the responses submitted can be collected in ideanote. I was able to set up the connection but in the action phase, I’m facing an error. It says “Failed to create an idea in Ideanote (1.2.0)Unexpected token '}'” I will include the snaps of the procedure. Kindly, help me figure out the issue. Thanks in advance. 

1
Troy Tessalone
7 hours ago
ThreeBrosFarm
ThreeBrosFarmBeginner
asked in Troubleshooting

Zap is adding Squarespace squarespace subscribers to two Mailerlite Lists/ groups

I am trying to add subscribers from Squarespace Forms to Mailerlite lists. It is kind of working, but I have two email lists in Mailerlite and it’s adding every subscriber to both lists. The Zaps say it’s only adding subscribers to one. But in Mailerlite, people are getting added to both lists.  

3
Troy Tessalone
7 hours ago
emilwallner
emilwallnerNew
asked in Troubleshooting

How to use loop and formatter for creating official templates in the developer platform?

When I use the https://zapier.com/ platform I can create Zaps that work with Loop and Formatter, however, when I use https://developer.zapier.com/ to create official templates, it does not work. On the developer platform, it does not handle the data correctly for the Loop and Formatter plugins.Developer platform: When I create values to loop, they don’t show up in the test.  Developer platform, the test:What it looks like on the official zapier.com:Since the loop does not output the filenames and URL in the developer template, I can’t continue building the template. I experienced a simliar problem with the formatter. Let me know if you have any suggestion. 

0
emilwallner
8 hours ago
Rachel Korn
Rachel KornNew
asked in Troubleshooting

Copper CRM - Zap to send new emails

Hi all - I am trying to set up an automated task in Copper which triggers a Zap in Zapier. Essentially, I have set up a workflow automation in Copper so that when I have not heard from someone in 20 days I have a new task to email that person (which I am trying to set up in Zapier). Ideally I would like my Zap to create a new draft email which is a response to my latest email with the respective person. I have spent hours trying to figure this out ( which I feel should be simple) however I am continually having errors and no luck. I would greatly appreciate any help. I believe my issue may be related to the To function and the Search String function. 

1
Troy Tessalone
1 day ago
eric_c
eric_cNew
asked in Troubleshooting

Trigger Partner Failure errors from RSS by Zapier zaps

We have a few long-running zaps using RSS by Zapier to publish items to Facebook pages and Twitter accounts. For the past three days, they have returned the following error: Trigger partner failure: The app returned "Forbidden"." These continue until the zap is eventually paused by Zapier.I’ve tested each step/action in the zaps without issue, and even re-created and re-tested the zaps from scratch. They will publish social media posts from RSS by Zapier with manual tests, but once the zaps are published and left to run on their own, they return the same error. The AI chat says this type of error is often temporary, but this has been going on for three days now. Our other zaps that post to social media but do not use RSS by Zapier appear to work without issue.

0
eric_c
1 day ago
NanoImaging
NanoImagingNew
asked in Troubleshooting

Zoho CRM Error: "Unable to create entry in module: Leads. Error : Please check if the URL trying to access is a correct one"

Hello! I am using a zap to update Leads in Zoho CRM if a contact is created or updated in Hubspot. Everything looks fine to me, but when I go to test the final step, I get the below error. Is anyone familiar with this??“Failed to create a module entry in Zoho CRMUnable to create entry in module: Leads. Error : Please check if the URL trying to access is a correct one”I have zaps that sync information from Zoho CRM to Hubspot just fine, but cannot manage to do Hubspot to Zoho CRM. 

2
shalgrim
1 day ago
cmbr-chris
cmbr-chrisBeginner
asked in Troubleshooting

Jira Software Cloud error: Unable to create an issue.

We have a zapier process setup to create an issue in JIRA when a checkbox is selected in a google sheet, however I’m having an issue with setting a custom field in JIRA when creating the issue.  The custom field is a select list field type which shows a picklist to the user in JIRA when creating an issue. I’ve located the ID’s and values used in the custom field and mapped these into my google sheet to be picked up however I’m still getting error messages that I’m not submitting the correct value.  If you can see in my error message the value picked up from sheets matches exactly to an available option from the list of allowed values, yet the zap still won’t move past this step. I’ve already validated that my user credentials have access to create issues via JIRA/Zapier integration. Any ideas would be helpful! Thanks!

6
cmbr-chris
1 day ago
YashB
YashBNew
asked in Troubleshooting

Using Google sheets to track status and send automated emails using Gmail but running into too much data sent issue.

Trigger App: Google SheetsTrigger event: When a new row is added or existed row is updatedAction App: GmailAction Event: Send template emailUsecase: I have a google sheet where I house contact names, numbers, and emails (~1200 rows). Once I manually check a checkbox on the same row, their contact record is populated on another worksheet using the Query formula. =IFNA(QUERY('Sheetname'!A53:C53,"select A,B where C=True",0), ""). This new worksheet is used in a zap where updated rows are used to send emails to our customers. If a checkbox is checked for column denied, then that contact will appear in denied worksheet and a denied email will be sent to the client. Screenshot attached.Issue: Lately we have been running into all our tasks being held because “Too much data sent” by google sheet. To me, it seems like because google sheet formulas are periodically updated, the formula above updates all rows even if there is nothing to update and all 1200 rows are sent to Zapier.Any feedback / s

3
chanelle
Community Manager
1 day ago
omarbortolato
omarbortolatoBeginner
asked in Troubleshooting

date.equals should be defined, instead was `undefined`

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I’m trying to sync Google Sheets to Notion but some fields get errors. I suppose the problem is in some dates not filled, but it actually could be in my GSheets. This is the error: body.filter.and[2].date.equals should be defined, instead was `undefined`.body.filter.and[2].date.before should be defined, instead was `undefined`.body.filter.and[2].date.after should be defined, instead was `undefined`. Data Run:_zap_search_success_on_miss:Falsedatabase:e81484cd-1ced-4e24-b0ed-a2ac4754be2bproperties|||ID|||title:QU46properties|||Annual Taxes|||number:$292.00properties|||Sold Date|||filter:6/13/2023properties|||Note|||rich_text:{{194781594__COL$AW}}properties|||Sold Price|||number:$44,000.00properties|||For Sale Price|||number:$49,900.00properties|||Acq Date|||filter:12/8/2022properties|||State|||rich_text:TNproperties|

6
omarbortolato
1 day ago
INH
INHBeginner
asked in Troubleshooting

Error during execution: object of type 'NoneType' has no len()

Hi, I run into an error setting up a Zapier Transfer with Airtable as a source and Google Drive as a target (create folders with Airtable IDs). If a select a specific view (46 records) I get this error immediately. When I don’t select a view (595 records) I get this error after about 100 records. This is happening on the “Let’s take a look at your dataAdd filters as needed, and select the data you’d like to send.” screen during setup. Due to an error, only some of your records were loaded.Error during execution: object of type 'NoneType' has no len()Is this a bug? 

6
golkac
1 day ago
Laksh
LakshBeginner
asked in Troubleshooting

Gainsight integration with Zapier: Invalid/Incorrect picklist value

Hi Team,We recently integrated slack form s to zapier and then trying to move data from Zapier to Gainsight custom  object.The data is moving pretty fine until we incorporated multiselect  field in form and pushing the same to GS object.Can any one please help with the error” Invalid/Incorrect picklist value” Thanks!!

2
Laksh
1 day ago
Filipef
FilipefBeginner
asked in Troubleshooting

Error: The app returned "Failed to create channel ".

Hey team. I want to implement Zapier for my new company and I'm having troubles with using Zapier at all. I went under my personal account just to test some zaps and see if they could show Zapier’s value to my CEO.  I couldn't even make the first Zap as it keeps switching off. I'll put here what happened so far. Hope you can help me out.  Step 1 - New spreadsheet row in Google SheetsStep 2 - Create spreadsheet row in Google SheetsThe point of it is so that when a row is added to one Sheet, it adds the same information to another spreadsheet and avoids double the work. But I get the error:Step 1 - New Spreadsheet Row in Google SheetsThe app returned "Failed to create channel".I rebuilt the zap from scratch, I tried to create it as a whole new zap and it just keeps turning it off. Can someone help me? 

9
Troy Tessalone
1 day ago
Smuthub
SmuthubNew
asked in Troubleshooting

Need to Add Tag to Email List member after Post Publish

Hi, I have a Wordpress website that allows users to submit blog posts. When they upload a post, it get’s uploaded as “ready to review” then I publish once I’ve reviewed it.I would like an email flow to trigger when I’ve published it to notify them that the post is now live.I’ve set up a automation in EmailOctopus that when a tag get’s added to an email, the flow triggers.My issue comes with the Zapier part, I am trying the Wordpress Zap “When Post is Updated” OR “When post is published” and the Action “Add tag to EmailOctopus” but in the Action it requires an email and the Trigger doesn’t seem to pull the email? It pulls it “author: but that just gives me their ID number.Is there a way to pull the email of a Wordpress post Author that I’m missing?

1
Troy Tessalone
1 day ago
smfnft
smfnftBeginner
asked in Troubleshooting

SMTP error: We hit an error adding your new account authentication failed: Connection unexpectedly closed

Hello,I try to connect my Yahoo mail account via SMTP by Zapier.I’m following the pattern below but can’t succeed in having the connection done.Can someone enlighten me about how to solve this issue? The error message is:We hit an error adding your new accountauthentication failed: Connection unexpectedly closedMake sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationNo permission pop up appeared.Accounts credentials are correct. Information I put: Yahoo Mail SMTP server address smtp.mail.yahoo.com Yahoo Mail SMTP username Your full Yahoo email address (including @yahoo.com) Yahoo Mail SMTP password Your Yahoo Mail password Yahoo Mail SMTP port 465 or 587 Yahoo Mail SMTP TLS/SSL required  yes

5
smfnft
1 day ago
Cmueses
CmuesesNew
asked in Troubleshooting

Google Forms Error Quota Exceeded "Expensive Reads"

Hi,New user here. Im trying to create a Zap where when someone fills out a Google Form, it creates a task for me on Google Tasks. But I get this error message:Quota exceeded for quota metric 'Expensive Reads' and limit 'Expensive Reads per minute' of service 'forms.googleapis.com' for consumer 'project_number:927538837578'. Any idea on how I can solve this or even what this means?

100
T
1 day ago
AIFSMarketing
AIFSMarketingNew
asked in Troubleshooting

Formidable Forms connection not populating forms when added as trigger

We have connected Formidable Forms correctly and when we test the connection it shows as successful.  However when adding Formidable as a trigger the forms do not populate in the drop down to choose a specific form.  When adding the name of the form manually, the fields do not populate in the test of the trigger.  Any help would be appreciated. 

1
chanelle
Community Manager
1 day ago
N
Noel MoradoBeginner
asked in Troubleshooting

ClickUp error: Failed to create a task in ClickUp > The app returned "Value must be an option index or uuid".

We would like to create a task on ClickUp after our clients submit their task in ManyRequests. Currently, we have connected ManyRequests and Google Sheet and mapped each fields to corresponding columns in the spreadsheet.Next, Google sheet is connected to ClickUp and all columns are then mapped to existing ClickUp fields including custom fields. My problem is everytime I run and test the trigger/action, I always encounter an error stating that it Failed to create a task in ClickUp > The app returned "Value must be an option index or uuid".I am relatively new to Zapier and I don’t know how to troubleshoot this error. Where could the error lie? from Manyrequests to G-sheet or G-sheet to ClickUp. I noticed that some data from ManyRequests when added on the Google sheet has a <div> tag in it. Example of this is the Description field. Could this be the reason for the error?Any input you may have is highly appreciated. 

5
Shakz
1 day ago
Tomtidhar
TomtidharBeginner
asked in Troubleshooting

Issues with Triggering a Zap in Salesforce - Can't Find Any Matching Records

Hello Everyone,I'm currently facing a bit of a challenge and I was hoping someone here could help me out. I've been trying to trigger a Zap in Salesforce using the 'Updated Field' as the trigger. I've set certain criteria within the trigger action and I have a couple of records that match these criteria.Despite this, Zapier doesn't seem to be able to find any of these records. I've double-checked my criteria and the matching records to ensure they're correct. I've also tested and retested the process to no avail.Has anyone encountered a similar problem? If so, how did you resolve it? Could there be something I might have overlooked in the configuration of the zap?Any help or suggestions would be greatly appreciated. Thank you in advance for your assistance!Best regards, Matan

1
Danvers
Community Manager
1 day ago
recetteitalienne
recetteitalienneBeginner
asked in Troubleshooting

WordPress: Can't find the right post type

Hi, I have a WordPress blog using Neptune - Theme for Food Recipe Bloggers & Chefs (https://themeforest.net/item/neptune-theme-for-food-recipe-bloggers-chefs/12915290) and I would like to automatically post on my Facebook page a post each time I publish on my blog a new recipe. I have already managed to connect my WordPress blog to Zapier. I am building my zap but in the 1st section New Post on WordPress, I can’t find the right post type that matches my recipe page.  

10
recetteitalienne
1 day ago
ChrisBraggion
ChrisBraggionBeginner
asked in Troubleshooting

ChatGPT answer getting trimmed more every test action

ChatGPT responses are getting trimmed more and more as I test it out with the same prompt.Is there a way to fix this?This is the message it shows up at the end of the response:history_context:was_trimmed: true

4
ken.a
1 day ago
Sameer14
Sameer14New
asked in Troubleshooting

BigCommerce Error: You don't have a required scope to access the endpoint.

This post was split from topic:  Any recent updates to this bug? Running into same issue - You don't have a required scope to access the endpoint.

1
ken.a
1 day ago
Policy
PolicyNew
asked in Troubleshooting

SMTP - Authentication failed: (535. b'5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully.

This post was split from topic:  One of the Zaps that has been working for over a year suddenly stopped responding and asking to log into the STMP credentials. I have logged back in as I would any other zap credential and getting the error message below. I am not sure what else I can do. Any advise would greatly be appreciated.  We use port 587 and I logged in with my company credentials similar to the past. Used the same Host address.  

1
ken.a
1 day ago
Terms & Conditions