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Question

Stannp postcard automation issue with image uploads

  • Nov 4, 2026 4:00 PM UTC
  • 4 replies
  • 11 views

Hi. First day using both Zapier and Stannp! I have connected them and I want to set up a postcard automation. In the “configure” step, the system accepts the image for the back of my postcard, but not for the front. 

I have tried sharing a link from my google drive as a pdf, as a jpeg and as a png, but none work.

I have pasted the link into a browser and it opens fine.

The error is - "There was a problem rendering the print file: 'Creating PDF file failed on stage layup Background on pg1. The document has no pages.'

4 replies

WebhookEngineer
Forum|alt.badge.img+1

I’d check the link before converting the artwork again. A Google Drive link can work in your browser while showing a preview page or requiring sign-in, so that doesn’t tell you what Stannp receives. The “document has no pages” error alone doesn’t prove the artwork is empty.

If you open the front-image link in a private/incognito window while signed out of Google, do you see a Drive preview, a sign-in prompt, or does the file open/download directly? No need to post the link here.

Also compare the link type with the back-image input that was accepted. If they’re different, that’s a useful clue before you change the artwork further.

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • Nov 4, 2026 4:48 PM UTC

    Hi ​@LizL 

    Help link for using files in Zaps: https://help.zapier.com/hc/en-us/articles/8496288813453-Send-files-in-Zap-workflows

     

    For us to have more info, post screenshots showing:

    • how your Zap steps are outlined
    • how your Zap steps are configured in the CONFIGURE tab while in EDIT mode
    • the encountered error
    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
      • LizL
      • Author
      • New
      • Nov 4, 2026 5:13 PM UTC

      Thank you both for your help. I think I have it figured out now,

      SamB
      Community Manager
      Forum|alt.badge.img+11
      • SamBCommunity Manager
      • Community Manager
      • Nov 6, 2026 11:33 AM UTC

      Hi ​@LizL, glad you got it sorted! If you have time, could you share what fixed it? Would be super helpful to others running into similar issues, thanks! 🙏 

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