Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.
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I need help with creating two zaps for my "line items" Please help!
Hi! Can someone help me connect two of my zaps. I have been trying to get help from Zapier and they haven’t gotten back to me to help me connect it. They sent me steps but one of the steps isn’t working and I would like my zaps to be connected in time for Black Friday. Please help!! - Thanks in advance.
Post Message to Facebook Group error - "Please reduce the amount of data you're asking for, then retry your request"
I have had a long running (for years) Zap that recently started throwing errors.Last Error Free run was: Jun 05, 2021 12:19:59 pmThe errors appear to be coming from Facebook and consist of "Please reduce the amount of data you're asking for, then retry your request"The odd thing is that the content is still posted to the group. Unfortunatly Zappier does not know this so after many failures it will disable the Zap and I will have to re-enable it.
Facebook Conversion error: Event Timestamp Too Old, the timestamp for this event is too far in the past.
Event Timestamp Too Old: The timestamp for this event is too far in the past. Events need to be sent from your server within 7 days of when they occurred. Enter a timestamp that has occurred within the last 7 days.
Troubleshooting VideoAsk and ActiveCampaign Integration: Lead Info Not Being Sent to ActiveCampaign
Hi. I just followed all of the steps for integrating my VideoAsk sequence with my ActiveCampaign automation and it isn’t working, it’s not sending the lead info to AC neither sending the automation of course. I have already try to turn it off and on again, also checked all of my logging and API details, also I have the information that is possible to do is with a free account. Can someone confirm and give me a hand? Thank you.
Microsoft Excel: The App returned “Could not obtain a WAC access token."
I have a Zap that has been set and forget for years. Its essentially a trigger that then adds a new line to EXCEL and populates data. Pretty simple. Over the last few days I have been getting this error emailed to me: The App returned “Could not obtain a WAC access token."I cannot see what the issue is, any suggestions?
Is anyone else having issues with Google Ads Offline Conversions timing out?
So, I’ve been having problems with the Google Ads Offline Conversions integration. When I submit my test data (which I know to be correct, as it miraculously worked once and never again) I am getting a messaage that Openresty has timed out: The data I’m passing across is good data - the integratino did work once after repeated attempts to test that step… this is the data… Is this a known problem? I can’t see any issues on the Zapier status page that might cause this? I’ve messaged support and am awaiting a response...Any help GREATLY appreciated.Thanks, Ross.
Incorrectly mapped email in the contact field for granting course access for Stripe Payments.
I have set up a Zap to grant customers access to an online course after a Stripe payment, but mistakenly had my own email in the “email” field since I had been testing it, so the email to grant access went to me.I have added the student manually, but for the future, do I choose “checkout session completed” as the “event”, and then “customer details email” in the contact field for the “action”? (see screenshots) I tried to test it but it didn’t return any data, which I suppose makes sense since there is no customer or email to be tested.TIA
Updating an Item in Notion seems to ignore the 'content' field
I have a zap that is updating a Notion item. all of the fields update correctly, except the bottom ‘content’ field is never updated. The footnote mentions “Optionally append some text to the database item” which suggests any content in that box will be appending to the page content of the Notion item, but I’m not seeing that behavior. The page content is entirely unchanged, even though all of the other fields are properly updated. Is this a known issue? Is there something else that needs to be done to append data to a Notion item’s content?
Find an event keeps returning False even though event exists
Hi, I am using the “Find an event” action (in Google Calendar) and a really simple one. I am just looking for an event that has the word “Premium” in the title. I keep getting False return even though I do have an event with that word. I tried it in so many ways, but was never able to get back True from the Zap run. I am close to giving up on Zapier because of this :( would appreciate any help.
Product description filter only works using Stripe Legacy and not the current Stripe version
Hi everyone -- I have perused essentially all of the articles on this and cannot find a solve, and I believe it’s because stripe has changed the filter information available lately. I am trying to help a client set up stripe filters to trigger into flodesk, as her clients purchase specific products from her. The filter option is not giving me anything that has the names of her products. Multiple products of hers are the same price, and she occasionally offers coupon codes, so the amount filter does not work. I personally somehow have access to Stripe Legacy in my Zapier -- and that allows me to use the product description filter, so it works fine, but that is missing from the current Stripe integration. Has anyone seen this issue? Is there something I should be adding to her Stripe data? Please help! This has been immensely difficult.
Issue creating item on monday.com "Cannot read property 'map' or undefined" error
Hello! I’m having trouble to set my zap. I actually set this zap before and it worked I don’t understand why it’s not working now: When a PandaDoc document is completed, create an item on monday.com and fill that item columns with information from the document completed in Panda. I tested the trigger on Panda an it worked good, the problem is when I set the action in monday.com:I’m not able to fill the item columns with information as they are not shown on the action set up When I test the action it says: "Cannot read property 'map' or undefined" and it shows Board ID, Group and Item ID empty as if I wasn’t filled that up before which I did I set this zap before, and when I go and edit the zap that is already created it does not let me edit the item columns Did somebody has this issue too?
Shopify error: Email_marketing_consent Opt in level must exist
I’ve had a zap running for over 4 years that takes Facebook leads and creates new customers based on these leads in Shopify and then sends an email out via mailchimp. Two days ago the add new customer to shopify step is failing with error:email_marketing_consent Opt in level must exist Looking at the Shopify dev changelog it appears they now require a marketingOptinLevel and extra fields. I tried to edit the zap step but the only option in Zapier is “Accepts Marketing?” True/False. I cannot find any of the new options required by SHopify which are:marketingState consentUpdatedAt marketingOptInLevel Refer to Shopify dev changelog:https://shopify.dev/changelog/new-email-marketing-consent-for-customers-and-deprecated-fields How do we get this fixed? Is this something that Zapier must add to their editor? Need a fix ASAP as we get many customers added each day.
Problem with Google Tasks Integration
Google Tasks now has a number of ways of adding tasks. Direct add Add from gMail using the make task button Add in an arbitrary Google Doc by creating a task checkmark then assigningZapier correctly detects new tasks that are added with methods 1 and 2, but does not ‘see’ tasks added in the third way, which means I can’t reliably use the integration to sync tasks. Has anyone come across this? I assume it’s a bug in the Zapier integration or maybe Google Tasks presents tasks added that way slightly differently?
YouTube errors: The request cannot be completed because you have exceeded your quota and/or This account is expired.Please reconnect it here.
help i got this error Cannot publish ZapThe app returned "The request cannot be completed because you have exceeded your <a href="/youtube/v3/getting-started#quota">quota</a>."show less
Zapier "can't find a pushed voice message" from Google Assistant. Can't map values.
I’m trying to create a Zap with a command in Google Assistant as the trigger and creating a new database item in Notion as the action. The trouble is in testing the trigger - it’s not getting the messages from GA. I tried to skip it, but then I’m not getting info I would get from prompts for additional information and I can’t map it (I assume that’s the reason, as it’s my first ever Zap).The voice command in the Google Assistant app on my phone is working, it’s creating empty database rows, it’s just the messages from the Assistant are not getting through to the testing stage - therefore I can’t map and process the answers to the prompts. What do I do to map these values? Is there any way I could modify the test data manually? The “Pushed Voice Message A” from the screenshot is an example pushed voice message created when I skipped testing. As seen on the picture, when I try to “load more”, it says “We can’t find any more pushed voice messages”.
Passing media file from Dropbox to Descript giving 400 Error.
I am trying to pass an audio file saved in a previous Dropbox Action, as an input to request a transcript in a Descript action. When I try the Descript step, I get the following 400 error: Error from halted execution: The file pointed by the URL does not seem to be an audio file (Content-Type of https://ucf570eb91d679d62051ae4a9b17.dl.dropboxusercontent.com/cd/0/get/B2Fz76sGvL6Zaq-QWW-PM84rQWADjpL2tkTl8FOl-5szK7QmWKDB5iVVHxx6X8b4WrP5zpjEK3gLJFLEKgc8SXGFj2SRPwmul1EvJ6ytWNauCp2DHtEScrsoWNnaQn96K0zgP3vOzCN3Bq_BwYgI87btKUgxY9dz10h8h861JK1Qw03f9reUOFD7FZZ7S0sqlO0/file was application/json) I confirmed that the link does lead to an MP3, and have tried multiple file link fields from the Dropbox step but all return this error. Any ideas?
"Slack connection error: Try recreating the workflow step."
Hello.I am trying to create a new spreadsheet row in Google Sheets with data from a Slack workflow, specifically responses to a question form. Normally, a Zap gets automatically created in Zapier when the Slack workflow is published, but for some reason it’s not happening and I get a message like this “The Zap corresponding to this workflow step could not be found. Try recreating the workflow step. If this issue persists please contact Zapier Support. step_id=0a6f25e7-b4e6-44ca-8b20-77543bd25c15 root_id=158143689”. I have tested the connections several times between the different apps and it seems to be working. I have also recreated the Slack workflow steps or entire workflow, and it’s not working either. Not really sure what’s going on… Thanks.
Zap Manager not getting error
I have a Zap that uses a webhook to make an API call. When it returns an error I want to trigger another Zap. I have tried using the zap manager to do this, but for some reason it will not display the error data in the zap manager even though the other zap has had an error. Any ideas why? That’s the error Then it will not show in the zap manager
Filters are not working when checking monday.com groups for specific email addresses
Hi,We need to divide messages received on Salesmsg (we have all emails there linked to phone numbers) based on which group on the Monday.com board that email address is in, and then notify two different Slack channels.For example, if the email of the person who sent a text in Salesmsg is in the group "Sales contacts", notification must arrive in one Slack channel, but if email is in the group "Product contacts", it should arrive in another channel.With using filter Monday.com colums, all are getting transformed to text, so it is not just email. There are other symbols too, and that is why "contains" and "exactly matches" filters don't work. What is the best solution here?
Notion: Beta vs 1.1.5 -- Date field error
So I set up a bunch of zaps from GCal & GMail to Notion (1.1.5) and I keep getting error messages. I’ve fiddled with resetting the zaps to Notion (Beta) and the data fields don’t show up. I cleaned out old stuff that we were using - not sure why we keep getting these error messages (probably something simple we’re overlooking...)Any suggestions?Thanks
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