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Best answer

Editing is very slow

I
Userlevel 2

I am editing my Zap on a Windows machine with a solid internet connection.  I have about 180 download speed and over 200 upload speed.  I am using the Brave browser.

As I edit my Zap, when I make a change to any field, it takes an inordinate amount of time for the system to let me edit the next field.  A couple of times it has even timed out and I had to reload the page.

All other web sites are loading with no affect to their speed.  I have not had this issue in the past.

Is there anything you can think of that might be slowing down the system?

icon

Best answer by christina.d 12 August 2022, 20:03

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

31 replies

I
Userlevel 2

It worked itself out once the normal business day ended.  I’m guessing there were a lot of users on their system and that affected the performance.

christina.d
Userlevel 7
Badge +9

Hey there, thanks for reaching out, @IamH3 and keeping us posted when it resolved!

If it pops up again for you, I’d actually recommend opening a ticket with our friends in support.

Do you mind if I ask, was this a fairly large zap you were editing? The reason I ask if we’ve been experiencing some slow load times and if it was, I was curious if it was related.

Either way, thanks for keeping us in the loop!

M

I am having this exact issue and it is very unbearable. 

M

I am editing a pretty large Zap.

C
Userlevel 1

ever since this new update has been pushed out, zapier has been absolutely unbearable to use. it’s been taking 5x the amount of time to create a zap. This app was just fine the way it was a few years ago. Each time they push one of these updates out, zapier honestly takes a step backwards. Yet its 10x the cost of integromat. Makes no sense.

M

I was actually looking at integromat (make) after this happened and it actually seems to give me more control over one web serviced I use.  I just don’t want to have to retool anything if I don’t have to, but at the Zapier speeds it will destroy my productivity.

U

I’m having the same problem and now it is becoming unbearable!

 

For reference, I’m trying to edit a multi-level zap and it is taking forever. However, this wasn’t the case a week ago!

 

Also, It is taking up a lot of juice from my computer. I checked the performance log and it was taking up 75% of my system resources and then a modal window popped up, “this page is unresponsive”. I’m using Macbook M1, it’s a fairly powerful computer but Zapier is not doing justice with the resource utilisation.

 

Zapier, please fix it!

I

I’m having the same problem !!!!!

T

Also having the same problem - this is a real issue.

 

P

same - on zaps of all sizes. It is unbearable 

T

It would be good to hear from Zapier. What is being done and set some expectations so we can decide how to proceed. 

A

Having the same issue here, creating a new zap seems to be fine but editing a previously created one is ridiculously slow this one has about 25 steps.

C

Experiencing the same thing with the new editor

christina.d
Userlevel 7
Badge +9

Hey there, @mdvolkjr, @umar263, @Chris Lombardi, @Tony P, @Israel, @Pdan95 @AndrewArbs, and @creidenberg. Thanks so much for flagging this and letting us know ya’ll are impacted by this.

I’m still doing some digging into this on my end but I did want to let ya’ll know this is a confirmed bug in the editor.

I know this is frustrating and I really can’t thank everyone enough for their patience. I’ll continue to keep this topic updated once a fix is in place. 

T

Thanks @Christina. This really has impacted productivity on our end. It’s been going on since at least last Friday. Hope it will get fixed soon as we are losing a fair amount of leads and business 

I

Hello, I’m experiencing the same thing with the editor. That’s really frustrating 😨

M
Userlevel 1

Having the exact issue at our end - though maybe worse as we can’t even view steps / actions at all they just sat spinning.

 

On a gigabit connection with a windows machine I9 with 96gb memory so performance or connectivity isn’t the issue.

 

This has been somewhat ongoing and getting worse for weeks to be honest since you changed the interface (probably worse but that’s another story) but now we’re at a complete standstill, before it was just lagging a bit and sometimes unresponsive whilst fields updated. 

 

We are working on a digitalisation project that’s been ongoing for a while now and on the last steps but now we phyiscally cannot progress any further due to the back end of Zapier physically not working whatsoever with the zaps we have set up?

J
Userlevel 1

@Zapier you guys really need to take a look at this. I can deal with an interface change and some new ways of doing things, one can adapt, but at this point I am literally just unable to use zapier at all, it frozes as if my laptop had no resources, which it does. I have tried in multiple browsers just to test and still the same thing.

 

For me (and probably for everyone) this is a critical issue, and not to say that the new changes are bad but this has been going on ever since, however, in the past days it’s impossible to use (literally).

 

I have taken the liberty of recording a loom, vid here talking about the issue, hope it helps in solving it. Please keep us posted on your advances, some of us need to keep multiple teams on the loop about why zaps are not being taken care of when it comes to new changes & updates.

 

PS: In the video I mention the issue started yesterday, by that I mean the issue of it completely freezing, the issue really has weeks of being slow, but it had in the past never frozen like this.

M
Userlevel 1

Hey there, @mdvolkjr, @umar263, @Chris Lombardi, @Tony P, @Israel, @Pdan95 @AndrewArbs, and @creidenberg. Thanks so much for flagging this and letting us know ya’ll are impacted by this.

I’m still doing some digging into this on my end but I did want to let ya’ll know this is a confirmed bug in the editor.

I know this is frustrating and I really can’t thank everyone enough for their patience. I’ll continue to keep this topic updated once a fix is in place. 

 

What are the time frames on resolving this as it surely is a prettty big deal that people cannot edit their zaps at all?  

 

I am on a different machine now and trying to edit one of the steps within the zap and cannot even load the app / event screens let alone the action setup or anything else?

 

Could you please advise as we have a time sensitive project that we’re working on and may have to find an alternative integrator if this issue persists.

 

As others have mentioned since you last updated the software it’s been a lot worse in terms of performance but this is obviously a serious bug as unless youv’ve got unlimited time in a day you can’t physically edit anything? 

M
Userlevel 1

@Zapier you guys really need to take a look at this. I can deal with an interface change and some new ways of doing things, one can adapt, but at this point I am literally just unable to use zapier at all, it frozes as if my laptop had no resources, which it does. I have tried in multiple browsers just to test and still the same thing.

 

For me (and probably for everyone) this is a critical issue, and not to say that the new changes are bad but this has been going on ever since, however, in the past days it’s impossible to use (literally).

 

I have taken the liberty of recording a loom, vid here talking about the issue, hope it helps in solving it. Please keep us posted on your advances, some of us need to keep multiple teams on the loop about why zaps are not being taken care of when it comes to new changes & updates.

 

PS: In the video I mention the issue started yesterday, by that I mean the issue of it completely freezing, the issue really has weeks of being slow, but it had in the past never frozen like this.

 

This is the exact issue we are having - it’s been slow/ awful to use in weeks gone by but when we’ve managed to make do - now logging in today when we actually need to finalise / make this work we’re the same as you and cannot use it whatsoever.

M

I have been editing a zap for about over 2 hours and just got this error

 

Error retrieving gives for step 132926998, No Step found., No Step found.

Well, this is unexpected. You can reload the editor and try again. If the problem persists, please contact support.

Reload the editorContact support

F
Userlevel 1

I have to kick “wait” in my broswer while it takes a full 60 seconds for things to populate. Yes it’s a large zap, but i notice the lag centers around one particular integration. Like it’s hogging all the bandwidth with whatever calls its making in the background. Please please plese make a desktop app editor that’s optimized to run like lightning. 

christina.d
Userlevel 7
Badge +9

Hey there - @Filip, @mdvolkjr, @mattpinkdog, @JamiePlanner, @ineptie, @Tony P, @creidenberg​​@AndrewArbs, @Pdan95, @Israel @umar263, @Chris Lombardi, @IamH3, and anyone who may be following along.

Thank you so much for your patience on an update. If ya’ll haven’t already done so, the official recommendation at this point is to open a ticket with my teammates in support. I know this is an extra step but the reasoning for this is there are several variables impacting this bug. Our support team has the ability to view your zap logs, triage, and provide recommendations accordingly. 

We’re hoping to have a fix for this soon! Rest assured this is a top priority for the team. When we do, we’ll be back to update everyone. I know this is frustrating and how much this is impacting everyone.

I really appreciate everyone hanging in there.

christina.d
Userlevel 7
Badge +9

Hey there - @Filip, @mdvolkjr, @mattpinkdog, @JamiePlanner, @ineptie, @Tony P, @creidenberg​​@AndrewArbs, @Pdan95, @Israel @umar263, @Chris Lombardi, @IamH3, and anyone who may be following along.

Thank you so much for your patience on an update. If ya’ll haven’t already done so, the official recommendation at this point is to open a ticket with my teammates in support. I know this is an extra step but the reasoning for this is there are several variables impacting this bug. Our support team has the ability to view your zap logs, triage, and provide recommendations accordingly. 

We’re hoping to have a fix for this soon! Rest assured this is a top priority for the team. When we do, we’ll be back to update everyone. I know this is frustrating and how much this is impacting everyone.

I really appreciate everyone hanging in there.

 

Hey all -

If you’re using Google Chrome one thing that may help is clearing your cache and cookies.

  1.  On your Google Chrome browser, click on the 3 dots towards the top right
  2. Scroll down to More Tools
  3. Click on Clear Browsing Data
  4. Click on the Advanced Tab
  5. Select the Time Range as All Time
  6. Click on Clear Data
  7. Relaunch Google Chrome

It’s not a guarantee but worth trying. Of course, if it doesn’t do the trick - please continue with opening a ticket with support. They’re happy to proceed with next steps!

C

Exactly the same issue from my side (on a large zap)

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