About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Look as good as Zapier makes you feel with our new swag storefront.

2 months ago

Home
Get Help
Troubleshooting

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

4,637 Topics
21,346 Replies

When you subscribe we will email you when there is a new topic in this category

Video

Troubleshooting your Zaps (session from ZapConnect 2021)

0
2

4637 Topics

Most views

Recently active Most replies Newest first

asked in Troubleshooting

URL from TradingView not pulling image ?

Objective; trying to post a twitter post with a set message including a picture (obtained from the URL bellow) from a webhook (also from tradingview) Error: The app returned "media type unrecognized.". URL Image Link; https://uk.tradingview.com/chart/xwfHzgQk/ Does anyone have a solution or know what could be causing this?

DCCPBeginner

asked in Troubleshooting

Newly created fields not appearing on Zap

We have created a new field on Salesforce and we’re planning to sync it to Jira. However, we cannot see this new field on the Zap. Steps Taken:Refreshed browser Duplicated the Zap Logged out and logged in the logins to connect to both Salesforce and Jira Used google incognito to make sure caching is not an issue Made sure the new field is accessible the log-in we are using

ChrisMBeginner

asked in Troubleshooting

YouTube connection error 'Quota Exceeded'

Hi, i’ve got several errors on my zaps using Youtube connection :The app returned "The request cannot be completed because you have exceeded your <a href="/youtube/v3/getting-started#quota">quota</a>.".Have you any idea what’s going on ?

asked in Troubleshooting

Amazon S3 Bucket error: A File could not be found. Bucket "[mybucketname]" does not exist.

Trying to connect S3 to Google drive. I am able to enter the access and secret to my bucket and the bucket is found (and it has files within) but Zapier is reporting (after successfully connecting) that “bucket does not exists” and no files found. Specifically: Find Data (error) A File could not be found. Bucket "[mybucketname]" does not exist. I’ve tried everything I can think of here… all I want to do is move everything from S3 to Google drive. Is this possible?

blueguyBeginner

asked in Troubleshooting

Google Sheets error "Trigger Partner Failure"

Google Sheets: Trigger partner failure: The app returned "Quota exceeded for quota metric 'Read requests' and limit 'Read requests per minute' of service 'sheets.googleapis.com' for consumer 'project_number:927538837578'.". Any thoughts what this is about? The ZAP involves looking up a row in another spreadsheet gml

BridgeBVBeginner

asked in Troubleshooting

Google Drive getting 403 "We're sorry... but your computer or network may be sending automated queries" Error

While sending a file to google drive we get the following error on all of our Zaps:The app returned "Sorry... body { font-family: verdana, arial, sans-serif; background-color: #fff; color: #000; }GoogleSorry...We're sorry...... but your computer or network may be sending automated queries. To protect...". Sorry... body { font-family: verdana, arial, sans-serif; background-color: #fff; color: #000; }GoogleSorry...We're sorry...... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now.See Google Help for more information.Google HomeHow can we fix this? It’s not a field error of any kind.Best regards, BridgeBV

MTLGuyBeginner

asked in Troubleshooting

"Slack connection error: Try recreating the workflow step."

Hello.I am trying to create a new spreadsheet row in Google Sheets with data from a Slack workflow, specifically responses to a question form. Normally, a Zap gets automatically created in Zapier when the Slack workflow is published, but for some reason it’s not happening and I get a message like this “The Zap corresponding to this workflow step could not be found. Try recreating the workflow step. If this issue persists please contact Zapier Support. step_id=0a6f25e7-b4e6-44ca-8b20-77543bd25c15 root_id=158143689”. I have tested the connections several times between the different apps and it seems to be working. I have also recreated the Slack workflow steps or entire workflow, and it’s not working either. Not really sure what’s going on… Thanks.

asked in Troubleshooting

How do I post multiple images using the Create Image Tweet action?

I am using a zapier zap to post tweet from trello card moved to a specific list. The description part goes to tweet text and attachment image goes to image of tweet. In case of one image attachment works well. I use zapier formatter to extract an image url from trello card's attachment. But I want to tweet more than 1 images. In that case zapier pass the multiple attachments as one zipped file contains attached images. So it fails to pass it to the twitter as invalid media format because it is zip format but not image format just like .jpg, or .png. How can I implement this? Thank you in advance.

asked in Troubleshooting

WordPress error: Authentication failed, not well-formed (invalid token) line 1, column 107

I was creating zaps this morning linked with wordpress. I tested and everything was correct. But now the error appears below and does not connect with my website.Has this happened to anyone? how can I solve this?

eliotBeginner

asked in Troubleshooting

Slack error: channel_not_found

I’m making a new ZAP that uses the “New Message Posted to Private Channel in Slack” option. When I go through the options, I select the new Private Channel from the list offered to me. The channel clearly exists, because when I type the name, or the channel ID, it lists the channel. So … I select it. I have entered the channel ID in custom on its own and in “<@channelID>” formats. I have tried this with BOT msgs included and not included. The channel has messages from me, and from the bot. When it comes to testing the connection I am given the error:channel_not_foundI think you’d say that this seems mighty peculiar given everything mentioned previously. Is anyone else experiencing something similar? Extra information:I’m at admin level on the SLACK. The channel obviously exists. Yes. I’m on free tier at Zapier.

BlakeBaileyConnector

asked in Troubleshooting

Filter by Zapier by Comparing Two Variables

So I am setting up a Zap that needs to compare the Invitee Name and Cancelation Name when someone cancels an event in Calendly. The use case is to ensure that the Zap only runs when the original invitee cancels the event and not an optional attendee. The way I first went about handling this, was going to be to simply compare the two variables in a filter step. Ideally, this would have gone:Continue if:<Invitee Name> <- Exactly Matches -> <Cancelation Name>However, you can only use a variable in the first field, and then have the second field hard coded. I'm working out a workaround for this, essentially where the logic is done in a different step (will update with solution if found), and then the output of that step is used in the filter. In any case I'd like to also submit this as a feature request to Zapier :D

asked in Troubleshooting

Discord "Cannot read property 'username' of undefined" error

Hello, I am currently setting up an integration for when members cancel their subscription on Kajabi, this then removes their role within my Discord server to revoke their access to all content.I am doing this by setting up an automation in Kajabi that when a customer cancels, they receive a specific tag. Then when this tag is applied, Zapier picks up on the Kajabi tag and will remove the role from the Discord user.However, after connecting both Kajabi & Discord to my Zapier account to create the zap. I am receiving this error code: "Error during execution: Cannot read property 'username' of undefined"

asked in Troubleshooting

Google - "User-rate limit exceeded"

Hey everyone!I’ve ran into an issue with the connection between Zapier and my Pro email account. I can no longer connect the two and I keep receiving this error message below at every attempt: Oh, foo.Zapier could not connect to your account.The app returned "User-rate limit exceeded. Retry after 2022-02-04T17:21:38.363Z".Does anyone have any tips on how I could resolve this?

asked in Troubleshooting

The chat GPT conversation app does not allow you to set the max token length

The chat GPT conversation app does not allow you to set the max token length. By default, I believe its set to 256 when you go into playground. Has anyone found a fix for this? Or know the default its set to in zapier?

User ServicesBeginner

asked in Troubleshooting

Jotform getting “502 Server Error” throttling errors

I have multiple Zaps that integrate JotForms with Trello. These were working as expected a week ago. Then, I started getting multiple “502 Server Error” emails, which I have gotten in the past when Trello/JotForm have been down temporarily. However, I’ve been getting them every day for the past 5 days or so, but I didn’t see any failed Zaps. Then, this morning, I received a new error email with this message: “Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/90435131864152/submissions?orderby=created_at%2CDESC&limit=100', 60)” I went into the Zaps and it said I needed to reconnect my JotForm account, which I did (no changes have been made to my JotForm account or Zapier account). After I reconnected my account, I went to the next step to make sure it was working properly. However, now I am getting the error below when trying to select a form as a trigger: Any recommendations for this? Like I said, we have not made any changes to our account as far a

pradeep.neneBeginner

asked in Troubleshooting

Jira error: Issue does not exist, or you do not have permission to see it.

We created a Zap to create a Jira ticket based on submission of a Google form. These ticket details are then email to the submitter. Although the ticket gets created in Jira, the link received in the email for this ticket does not open the Jira ticket. It gives an error as below:{"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}

Noel MoradoBeginner

asked in Troubleshooting

ClickUp error: Failed to create a task in ClickUp > The app returned "Value must be an option index or uuid".

We would like to create a task on ClickUp after our clients submit their task in ManyRequests. Currently, we have connected ManyRequests and Google Sheet and mapped each fields to corresponding columns in the spreadsheet.Next, Google sheet is connected to ClickUp and all columns are then mapped to existing ClickUp fields including custom fields. My problem is everytime I run and test the trigger/action, I always encounter an error stating that it Failed to create a task in ClickUp > The app returned "Value must be an option index or uuid".I am relatively new to Zapier and I don’t know how to troubleshoot this error. Where could the error lie? from Manyrequests to G-sheet or G-sheet to ClickUp. I noticed that some data from ManyRequests when added on the Google sheet has a <div> tag in it. Example of this is the Description field. Could this be the reason for the error?Any input you may have is highly appreciated.

jousefmrdBeginner

asked in Troubleshooting

401 authentication failed error when connecting to Revue

Can anyone tell me why I keep getting this error when trying to connect to my Revue account?

AizyyBeginner

asked in Troubleshooting

I'm getting an "Error 403 Forbidden" when connecting Woocommerce to my Zap.

Hey my site is https://azreselling.shop and I’m trying to do a zap for my woocommerce & discord. Connecting my discord is no problem but when I try to do woocommerce I just can’t, it keeps saying 403 Forbidden but I know that the account I’m using is the owner of the entire site, I’m using the application password I made too. Not sure on what I’m doing wrong, do I have to put the wordpress email / username instead of my login to my site?

coinbakedBeginner

asked in Troubleshooting

Discord -> Twitter (Images don't send, only text)

Any idea how to send an image from one's discord channel to their twitter feed? I added the Zapier bot to my channel in my Discord server. If I write a message to my discord channel and include a link to an image ONLY the text sends to twitter, not the image.Similarly if I post an image from file to my discord channel it never sends it to Twitter.

ANAPROBeginner

asked in Troubleshooting

Error while retrieving: Unsupported request - method type: get

Falha ao tentar criar um novo zap para o Facebook, aparece a seguinte mensagem abaixo, mesmo tendo todos os acessos corretamente: Os zaps antigos também estão apresentando falha de permissão invalida, mesmo tendo todos os acessos necessários.Translated using Google Translate:Failed when trying to create a new zap for Facebook, the following message appears below, even with all accesses correctly: The old zaps are also showing invalid permission failure, even though they have all the necessary accesses.

MoradokBeginner

asked in Troubleshooting

Failed to create an image in OpenAI (GPT-3, DALL·E, Whisper): The app returned "Billing hard limit has been reached

I want to generate AI Image with openai dalle 2 but I get a TroubleshootingFailed to create an image in OpenAI (GPT-3, DALL·E, Whisper)The app returned "Billing hard limit has been reached". I have zapier professional plan and 115 credits in dall e 2

TheMTBeginner

asked in Troubleshooting

Failed to create a conversation in ChatGPT: Exceeded your current quota. Please check your plan and billing details

When I use ChatGPT I have a new account I use 0/1000 from my Tasks info : I have a free account on zapier and chatgpt

asked in Troubleshooting

Slack channel_not_found Error, even though I know channel exists.

I created a Zap that will send a notification to one of about 50 market channels in Slack when a new row is found in Snowflake. The channels are all public, and are set up like #mkt-dco-submitted. I have the mkt abbreviation as one of the fields in the query, so it will route the message to the correct market’s channel (ie. #atl-dco-submitted).The problem is, about 20 of the markets return a channel_not_found error in slack when the bot runs, and I have no idea why. I checked the channel spellings, made sure they are all public, and cant seem to find a reason some would be detected and others wouldn’t Any help would be appreciated!

Its The Interns I SwearNew

asked in Troubleshooting

Gform>Zap>JIRA Issue Creation Failure | Unable to create issue: {"summary":"The summary is invalid because it contains newline characters."}

Hi All, We’re encountering a weird problem that’s completely new to us with our integration flow.Quick background:1. users submit a google form response2. zapier pulls the information from the gsheet that the gform results populate3. zapier then creates a JIRA issue with a bunch of fields autofilled with the various gsheet information saved4. the responses are pure text with no other media/content/etc This has worked for several months with no to minimal changes, which all test successfully and the changes just being what text is populating which fields. Recently, one of our most important zaps (of which there are multiple variations that do the same thing from other form responses and all still work except for this one) consistently failed to run with the error messageUnable to create issue: {"summary":"The summary is invalid because it contains newline characters."} Unfortunately, there’s little to no documentation around this issue. I changed up the Summary field character amount, r

1
2
3
4
5
...
186

Page 2 / 186

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Use your Zapier credentials

Log in with Zapier

Log in to the Community

Use your Zapier credentials

Log in with Zapier

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Pricing
Help
Developer Platform
Press
Jobs
Zapier for Companies
Templates

Follow us

Zapier

© 2023 Zapier Inc.

Legal
Privacy