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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,027 Topics
  • 9,152 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

  • 0
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2027 Topics

A
Ar3m3fBeginner
asked in Troubleshooting

YouTube “The request cannot be completed because you have exceeded your quota” error

Hi all --I have a Zap that gets triggered when a new video appears in a playlist. Over the past 10 days I’ve received a couple of failure notification emails from Zapier that indicateError Message: YouTube: Trigger partner failure: The app returned "The request cannot be completed because you have exceeded your <a href="/youtube/v3/getting-started#quota">quota</a>.".  Any suggestions on how to stop this from happening?FWIW, the only other post on this that I’ve found is this one:which refers you to a Google API docs, and through them, to the Google API console, which doesn’t actually show who and how quota units are being used up. Is there a way to find out how many quota units are being use by a Zap, or if not, influence the triggering somehow? My Zap only needs to run once a day, but right now the only relevant YouTube trigger options seem to be to select “When a video shows up in a playlist”.Any suggestions would be appreciated -- thanks in advance!

374
christina.d
Community Manager
7 months ago
W
WahwahNew
asked in Troubleshooting

Trying to connect Wordpress to Zapier, getting an "Error parsing response" error

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error: We hit an error adding your new accountauthentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information What can I do to fix this? Thanks

163
christina.d
Community Manager
7 months ago
H
HarrogukBeginner
asked in Troubleshooting

Post Message to Facebook Group error - "Please reduce the amount of data you're asking for, then retry your request"

I have had a long running (for years) Zap that recently started throwing errors.Last Error Free run was: Jun 05, 2021 12:19:59 pmThe errors appear to be coming from Facebook and consist of "Please reduce the amount of data you're asking for, then retry your request"The odd thing is that the content is still posted to the group. Unfortunatly Zappier does not know this so after many failures it will disable the Zap and I will have to re-enable it.

21
jammer.solijon
16 days ago
P
Podcast ElevatorNew
asked in Troubleshooting

Google Sheets “There was an error writing to your Google sheet. Unable to parse range” error

Can anyone help me figure out how to fix this issue? Attached are the screenshots for reference. Thanks!

9
SamB
Community Manager
1 year ago
K
kevinhtreBeginner
asked in Troubleshooting

Dropbox not pulling folders list

This has been happening for 2 days now, I’ve reconnected, reauthorized, deleted and started over my two dropbox accounts. None of that works and both have the same issue. The error occurs with several dropbox actions, but for simplicity’s sake lets say ‘Create folder’. I pick the dropbox account, choose create folder, and on the screen where normally you could pull a drop down list of the folders from your dropbox account I get nothing, and zapier throws this error: Required field "Folder" (directory) is missing.   It is of course missing, but it can’t be filled in. You can’t type into it, and it doesn’t populate and let me select my folder like it should.

16
Danvers
Community Manager
2 years ago
D
dreamleafBeginner
asked in Troubleshooting

Twitter feed for Discord posting links of tweets and sometimes the embeds of the tweets

Hello I have a twitter feed linked to my discord server. And have it set to post the URL of the posts and that normally shows an embed of the tweet. But has been doing a lot of the time where it just posts the link and no embed of the tweet. Is there a way to fix this issue so I can have it post the embed of tweets?

3
Wemakefuture
2 years ago
J
JeremySTLBeginner
asked in Troubleshooting

MS Teams apps - trouble with account connection

I am having this issue as well for a new MS Team connection.  I cannot load the “Team” despite having the account connection set up WITHIN MS teams and connected back to Zapier. The full error message is:We’re having trouble loading 'Team' dataAn owner must install the Zapier app from the Teams store in your team to use this feature. Then reconnect your Microsoft account in Zapier.If I go into the MS Team itself it will tell me the Zapier app/bot is installed.Thanks!

58
SamB
Community Manager
1 year ago
B
briansballoonsBeginner
asked in Troubleshooting

Gmail Formatting Issue

Hello zappers,I’m having an issue with email formatting. It seems to be restricting the email to 68-70 characters per line… but only for the receiver. The formatting in the Sent box looks normal.Sent box (show it ought to look): Inbox of recipient (I don’t want it to look this way):Here is what it looks like in Zapier:What is going on and how can I fix it? Thanks!​

7
Nichola Mcd
1 month ago
H
HoneyBook ZapsBeginner
asked in Troubleshooting

Can't find slack channel in the Pick a Channel dropdown

I’m creating a Zap that posts to a slack channel, i’ve connected a Slack account, but when searching for the channel I can see many channels, but not the specific channel I’m looking for. Is there anything I need to do in order for a Slack channel to appear in the dropdown?Thanks!

30
floraflora
19 days ago
D
dimadueNew
asked in Troubleshooting

URL from TradingView not pulling image ?

Objective; trying to post a twitter post with a set message including a picture (obtained from the URL bellow) from a webhook (also from tradingview) Error: The app returned "media type unrecognized.". URL Image Link; https://uk.tradingview.com/chart/xwfHzgQk/   Does anyone have a solution or know what could be causing this? 

2
nicksimard
Community Manager
2 years ago
J
James0109New
asked in Troubleshooting

How do I post multiple images using the Create Image Tweet action?

I am using a zapier zap to post tweet from trello card moved to a specific list. The description part goes to tweet text and attachment image goes to image of tweet. In case of one image attachment works well. I use zapier formatter to extract an image url from trello card's attachment. But I want to tweet more than 1 images. In that case zapier pass the multiple attachments as one zipped file contains attached images. So it fails to pass it to the twitter as invalid media format because it is zip format but not image format just like .jpg, or .png. How can I implement this? Thank you in advance.

2
steph.n
2 years ago
C
ChrisMBeginner
asked in Troubleshooting

YouTube connection error 'Quota Exceeded'

Hi, i’ve got several errors on my zaps using Youtube connection :The app returned "The request cannot be completed because you have exceeded your <a href="/youtube/v3/getting-started#quota">quota</a>.".Have you any idea what’s going on ?

41
SamB
Community Manager
1 year ago
BlakeBailey
BlakeBaileyConnector
asked in Troubleshooting

Filter by Zapier by Comparing Two Variables

So I am setting up a Zap that needs to compare the Invitee Name and Cancelation Name when someone cancels an event in Calendly. The use case is to ensure that the Zap only runs when the original invitee cancels the event and not an optional attendee. The way I first went about handling this, was going to be to simply compare the two variables in a filter step. Ideally, this would have gone:Continue if:<Invitee Name> <- Exactly Matches -> <Cancelation Name>However, you can only use a variable in the first field, and then have the second field hard coded. I'm working out a workaround for this, essentially where the logic is done in a different step (will update with solution if found), and then the output of that step is used in the filter. In any case I'd like to also submit this as a feature request to Zapier :D

11
W
2 years ago
J
JonBoyBeatsNew
asked in Troubleshooting

Discord Bot Error Code 50013

I am setting up a Zap that Triggers from a new row in Google Sheets → then finds a Discord user’s ID number → then assigns a role to that User’s ID number. I’ve almost nailed everything until I get to the final test and this error pops up:Failed to create a role in Discord“message”: “Missing Permissions”, “code”: 50013I booted the Zapier bot and re-added it back in and it still didn’t work. It has all the permissions it needs from what I can tell.  

2
jesse
Community Manager
7 months ago
R
RyanRNNew
asked in Troubleshooting

Discord "Cannot read property 'username' of undefined" error

Hello, I am currently setting up an integration for when members cancel their subscription on Kajabi, this then removes their role within my Discord server to revoke their access to all content.I am doing this by setting up an automation in Kajabi that when a customer cancels, they receive a specific tag. Then when this tag is applied, Zapier picks up on the Kajabi tag and will remove the role from the Discord user.However, after connecting both Kajabi & Discord to my Zapier account to create the zap. I am receiving this error code: "Error during execution: Cannot read property 'username' of undefined"

35
SamB
Community Manager
1 year ago
J
jousefmrdBeginner
asked in Troubleshooting

401 authentication failed error when connecting to Revue

 Can anyone tell me why I keep getting this error when trying to connect to my Revue account? 

115
SamB
Community Manager
1 year ago
B
BridgeBVBeginner
asked in Troubleshooting

Failed to create an upload file in Google Drive: sending automated queries?

While sending a file to google drive we get the following error on all of our Zaps:The app returned "Sorry... body { font-family: verdana, arial, sans-serif; background-color: #fff; color: #000; }GoogleSorry...We're sorry...... but your computer or network may be sending automated queries. To protect...". Sorry... body { font-family: verdana, arial, sans-serif; background-color: #fff; color: #000; }GoogleSorry...We're sorry...... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now.See Google Help for more information.Google HomeHow can we fix this? It’s not a field error of any kind.Best regards, BridgeBV

84
N
3 months ago
M
MTLGuyBeginner
asked in Troubleshooting

"Slack connection error: Try recreating the workflow step."

Hello.I am trying to create a new spreadsheet row in Google Sheets with data from a Slack workflow, specifically responses to a question form. Normally, a Zap gets automatically created in Zapier when the Slack workflow is published, but for some reason it’s not happening and I get a message like this “The Zap corresponding to this workflow step could not be found. Try recreating the workflow step. If this issue persists please contact Zapier Support. step_id=0a6f25e7-b4e6-44ca-8b20-77543bd25c15 root_id=158143689”. I have tested the connections several times between the different apps and it seems to be working. I have also recreated the Slack workflow steps or entire workflow, and it’s not working either. Not really sure what’s going on…  Thanks.

19
christina.d
Community Manager
1 day ago
A
asagoNew
asked in Troubleshooting

Amazon S3 Bucket error: A File could not be found. Bucket "[mybucketname]" does not exist.

Trying to connect S3 to Google drive.  I am able to enter the access and secret to my bucket and the bucket is found (and it has files within) but Zapier is reporting (after successfully connecting) that “bucket does not exists” and no files found.  Specifically: Find Data (error) A File could not be found. Bucket "[mybucketname]" does not exist. I’ve tried everything I can think of here… all I want to do is move everything from S3 to Google drive.  Is this possible?

32
jammer.solijon
16 days ago
C
coinbakedBeginner
asked in Troubleshooting

Discord -> Twitter (Images don't send, only text)

Any idea how to send an image from one's discord channel to their twitter feed? I added the Zapier bot to my channel in my Discord server. If I write a message to my discord channel and include a link to an image ONLY the text sends to twitter, not the image.Similarly if I post an image from file to my discord channel it never sends it to Twitter.

7
Danvers
Community Manager
3 years ago
E
EdifyNew
asked in Troubleshooting

Salesforce “unable to obtain exclusive access to this record” error

HI-I’ve written a zap that does the following:Starts when a new csv file is found in an amazon s-3 bucket. The file contains a list of donations, one per line, for which I need to create opportunities in Salesforce. Loops through each line in the csv file. For each line Does a lookup to find a matching account. It splits on whether or not there is a match If there is a match, it creates a new opportunity for the account. This works fine. If there is not a match, I am creating an opportunity in a generic account called Lighthouse. This fails randomly. The problem is with step 2.3. For example, my csv file has 10 detail lines. 8 of the lines do not have a matching account, so it tries to create 8 opportunities in step 2.3, all on the same related account (Lighthouse). That should be fine, but I am seeing this error in Zapier, which is coming from Salesforce:“Could not create record of the "Opportunity" object: unable to obtain exclusive access to this record or 1 records: <record id

1
mzsadiek
1 year ago
C
chocopaubyBeginner
asked in Troubleshooting

Twitter URL's posted to Discord show no previews / do not unfurl

When using a Twitter Mention trigger and posting it to Discord, what we see is a bare URL text in Discord. It doesn’t unfurl or show a preview. (this is the Zapier bot, I’ve obviously customised it with the name and icon).  If I take the same URL and enter it on its own in a message, it shows the preview / unfurls. The Zap ‘Message Text’ looks like this:Any suggestions on this? Is there something else I should be adding here? Is it a permission thing for the bot?

12
N
5 months ago
E
eliotBeginner
asked in Troubleshooting

Slack error: channel_not_found

I’m making a new ZAP that uses the “New Message Posted to Private Channel in Slack” option. When I go through the options, I select the new Private Channel from the list offered to me. The channel clearly exists, because when I type the name, or the channel ID, it lists the channel. So … I select it. I have entered the channel ID in custom on its own and in “<@channelID>” formats. I have tried this with BOT msgs included and not included. The channel has messages from me, and from the bot. When it comes to testing the connection I am given the error:channel_not_foundI think you’d say that this seems mighty peculiar given everything mentioned previously. Is anyone else experiencing something similar? Extra information:I’m at admin level on the SLACK. The channel obviously exists. Yes. I’m on free tier at Zapier.

7
christina.d
Community Manager
9 days ago
D
DCCPBeginner
asked in Troubleshooting

Newly created fields not appearing on Zap

We have created a new field on Salesforce and we’re planning to sync it to Jira. However, we cannot see this new field on the Zap.  Steps Taken:Refreshed browser Duplicated the Zap Logged out and logged in the logins to connect to both Salesforce and Jira Used google incognito to make sure caching is not an issue Made sure the new field is accessible the log-in we are using

7
geo_c
1 month ago
N
Noel GNew
asked in Troubleshooting

Please Reduce The Amount Of Data You’re Asking For, Then Retry Your Request

Hi all   Please Reduce The Amount Of Data You’re Asking For, Then Retry Your Request Has there been a fix for this Facebook Pages error yet? as like already stated my zap works but i get a email saying this error but the Facebook post has worked !! Many Thanks

6
T
5 months ago
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