No errors but Zap isn't triggering for new leads in Facebook Lead Ads
Hi there,
I have a new zapier account for one of my client, and I built a Zap that create a Spreadsheet row in a Google sheet from Facebook lead ads.
All the connections are ok, and the test is ok. There are no error registered, and during the test the zap creates a spreadsheet row in the google sheet. But after I turn it on, it doesn’t work, it simply doesn’t runnig.
Although I have conversions in FB lead ads, the automation doesn’t send any information to the spreadsheet. And of course there are no Zap history data.
Did anyone face the same problem? What should I do?
Thank you very much,
Sonia
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Hi @Sonia Samo
Zaps work while turned ON for new data going forward.
Have you received new data from the FB Lead Ad forms since the Zap has been turned ON?
Yes, we have received several leads from FB lead ads since the zap has been turned on, but no one of these are on my google sheets. And there are any zap historical data.
I really don’t know where is the problem. If it’s zapier or a FB bug.
Thanks for the article.
Sonia
Hi @Sonia Samo
Can you confirm you’ve reviewed all the available help articles for using FB Lead Ads with Zaps?
If you have leads in Facebook that were received after turning your Zap on, but the Zap is not being triggered, these are the possible causes:
1. Check your account permissions
Check the Page, Ad Account and Lead Access permissions for your Facebook account. The account must have admin permissions for these three areas. Find out how to grant these permissions. Once the permissions are set, reconnect Facebook Lead Ads to Zapier to ensure the changes are visible.
2. Check if the correct form is selected
If you have changed the name of your form or if you created a new form, this can affect the Zap. On the Set up trigger section, re-select the form on the dropdown menu to refresh your settings.
3. Check if CRM access for Zapier is properly set
Zapier requires CRM access to your lead ads. This is usually automatically set when you connect your Zap, but it may be accidentally removed or revoked. To check if this is the case, you can use the Facebook Lead Ads testing tool.
If the tool reports a 103 error - CRM access has been revoked from Lead Access Manager, this means that Zapier needs to be given access again. In this case, reset the Facebook Leads Access CRM permissions.
