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Best answer

No errors but Zap isn't triggering for new leads in Facebook Lead Ads

  • 31 March 2022
  • 6 replies
  • 2947 views
S
Userlevel 1

Hi there,

I have a new zapier account for one of my client, and I built a Zap that create a Spreadsheet row in a Google sheet from Facebook lead ads. 

All the connections are ok, and the test is ok. There are no error registered, and during the test the zap creates a spreadsheet row in the google sheet. But after I turn it on, it doesn’t work, it simply doesn’t runnig. 

 

Although I have conversions in FB lead ads, the automation doesn’t send any information to the spreadsheet. And of course there are no Zap history data.

Did anyone face the same problem? What should I do?

Thank you very much,

Sonia

icon

Best answer by Troy Tessalone 31 March 2022, 17:40

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Sonia Samo 

Zaps work while turned ON for new data going forward.

Have you received new data from the FB Lead Ad forms since the Zap has been turned ON?

Available help articles: https://zapier.com/apps/facebook-lead-ads/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

Hi @Sonia Samo 

Zaps work while turned ON for new data going forward.

Have you received new data from the FB Lead Ad forms since the Zap has been turned ON?

Available help articles: https://zapier.com/apps/facebook-lead-ads/help

Hi @Troy Tessalone, thanks for your answer.

Yes, we have received several leads from FB lead ads since the zap has been turned on, but no one of these are on my google sheets. And there are any zap historical data.

I really don’t know where is the problem. If it’s zapier or a FB bug. 

 

Thanks for the article.

Sonia

Troy Tessalone
Userlevel 7
Badge +14

Hi @Sonia Samo 

Can you confirm you’ve reviewed all the available help articles for using FB Lead Ads with Zaps?

 

I’m receiving new leads in Facebook, but my Zap is not running

If you have leads in Facebook that were received after turning your Zap on, but the Zap is not being triggered, these are the possible causes:

1. Check your account permissions

Check the Page, Ad Account and Lead Access permissions for your Facebook account. The account must have admin permissions for these three areas. Find out how to grant these permissions. Once the permissions are set, reconnect Facebook Lead Ads to Zapier to ensure the changes are visible.

2. Check if the correct form is selected

If you have changed the name of your form or if you created a new form, this can affect the Zap. On the Set up trigger section, re-select the form on the dropdown menu to refresh your settings.

3. Check if CRM access for Zapier is properly set

Zapier requires CRM access to your lead ads. This is usually automatically set when you connect your Zap, but it may be accidentally removed or revoked. To check if this is the case, you can use the Facebook Lead Ads testing tool.

If the tool reports a 103 error - CRM access has been revoked from Lead Access Manager, this means that Zapier needs to be given access again. In this case, reset the Facebook Leads Access CRM permissions.

Once that's done, create a new connection for Facebook Lead Ads, to ensure the Zap gets the most recent set of permissions​​​​.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

Hi there!

we made it! We had to add zapier as crm app in the business manager!

Thank you all!

christina.d
Userlevel 7
Badge +9

Yay! Thanks so much for keeping us updated on your progress, @Sonia Samo! 🤗

H
Userlevel 1

Hi there!

we made it! We had to add zapier as crm app in the business manager!

Thank you all!

Thank you! This saved me as well. Driving myself crazy over here!

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