Intercom error: "Multiple existing users match this email address, must be specific user_id"

  • 11 September 2023
  • 3 replies

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I can only look for a conversation using emails. Isn’t there a way to look up for conversations by id?



3 replies

Userlevel 7
Badge +14

Hi @Ontop 

Good question.

Perhaps try cleaning up your data in Intercom to remove duplicates.

Userlevel 7
Badge +14


Or you can try using this Zap action: Intercom - App Extensions

There is an AI assist that can help configure the action.


Userlevel 7
Badge +6

Hi @Ontop,

I did some digging into this, and it seems like I couldn’t find any open feature request to use the ID instead of the email address in the Add Note action step in Intercom.

I’d recommend reaching out to our Support Team so that they can create a feature request on your behalf. You can reach our Support Team here:

Hopefully, this helps.