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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,810 Topics
  • 36,333 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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  • 2
7810 Topics
chrisfinck
chrisfinckBeginner
asked in Troubleshooting
Looping issue with airtable value

I have a zap that loops through a single ID and will then modify multiple airtable records linked to that single ID. The Loop that I created will loop through the multiple IDs attached to this single ID.When I run the zap, it will only change the first two in the preview and not the last one (aka the one shown at the top and bottom of the screenshot | 3wpoFm…). Instead it double counts loop 1 (pzeoW….) in two separate zaps. What am I doing wrong here?  

2759
chrisfinck
3 years ago
tpretori
tpretoriBeginner
asked in Troubleshooting
Handling Clearbit "Find Company by Domain" failure

Hi there, What is the best way to handle when the Clearbit "Find Company by Domain" action fails? As shown in the attached image “Should This Step Be Considered A "success" When Nothing Is Found?” has been set to true. In the subsequent Python step I use the “[Dummy]” value so that the Python code should never fail because “Cb_company” is empty in the case that Step 4 does not return a company name. However, as shown in the attached image Step 5 and the subsequent steps which are dependent on Step 5 fail because Step 4 fails. I do not think this should be happening since “Should This Step Be Considered A "success" When Nothing Is Found?” has been set to true but I wanted to ask the community first before reporting this as a bug to Zapier.  

795
SamB
Community Manager
3 years ago
E
enes.ceylanNew
asked in Troubleshooting
Facebook to Google Sheet zap not triggering with new lead

hello ı have created zapsı want to get my leads from facebook to email and also to google scheest.but currently it is not working. because today ı got a lead but my zap did not work. the other question is that ı have two leafs form that ı want to save in the same google scheets that does not work also.but ı have seen in a video in which the could do that. i hope you can solve my problems so i can use it without any problem

181
Troy Tessalone
3 years ago
I
Its The Interns I SwearNew
asked in Troubleshooting
Gform>Zap>JIRA Issue Creation Failure | Unable to create issue: {"summary":"The summary is invalid because it contains newline characters."}

Hi All, We’re encountering a weird problem that’s completely new to us with our integration flow.Quick background:1. users submit a google form response2. zapier pulls the information from the gsheet that the gform results populate3. zapier then creates a JIRA issue with a bunch of fields autofilled with the various gsheet information saved4. the responses are pure text with no other media/content/etc This has worked for several months with no to minimal changes, which all test successfully and the changes just being what text is populating which fields. Recently, one of our most important zaps (of which there are multiple variations that do the same thing from other form responses and all still work except for this one) consistently failed to run with the error messageUnable to create issue: {"summary":"The summary is invalid because it contains newline characters."} Unfortunately, there’s little to no documentation around this issue. I changed up the Summary field character amount, r

19512
SamB
Community Manager
3 years ago
V
vdelafuente
asked in Troubleshooting
Facebook Lead Ads not working / not triggering

Hi, since a few weeks, new zaps from Facebook Lead Ads are not sent. Defined flow: from FCBK to Mail (zoho). I noticed that the fields to be exported decreased (ex. creative name...) but even the “name” and “email address” that appears in the gathering fields, then the zap is not triggered and the lead is not sent. I tried to reconnect zapier with facebook and the connection and permissions seems OK.  any changes on GDPR from facebook that is causing any problem? any other ideas?  

2234
SamB
Community Manager
3 years ago
D
Decisiv CharlesBeginner
asked in Troubleshooting
Email parser not extracting link to image attachments from Squirrelmail

Currently our customer fills out a Help Form that provides the ability to add an attachment to the form, this form is delivered to our Squirrelmail account where we utilize the email parser to extract the information from the email and create a ticket in our Zendesk account. When an attachment (typically an image) is included with these requests a link to the image is provided in a separate attachment section of the email that the parser does not seem to be picking up, it does see identify an attachment exists however it does not identify the links to the images.

2475
Troy Tessalone
3 years ago
A
Anonymous
asked in Troubleshooting
Email Parser not getting emails

I’m not receiving any emails from my mailbox. 

4187
A
3 years ago
B
ButtonjerBeginner
asked in Troubleshooting
Conditional Paths not working - No values sent from Airtable

As there is no updates coming out, I created a new post as this is a separate issue. Conditional Paths are not working when the variant being searched is being sent from Airtable. 

786
Troy Tessalone
3 years ago
M
MartinKjeldPBeginner
asked in Troubleshooting
Path rules are not working

Hello, Path rules do not seem to be working correctly. When attempting to edit and define rules in paths, a single input field shows up, as opposed to the several fields that generally show up in which rules can be defined. Inputting variables in the input field leads to an error when attempting to continue or enable the Zap. See the screenshot.  When trying to continue, this error occurs.  Moreover, when exiting to the main menu and attempting to enable the Zap, the follow error occurs.  

1293
Troy Tessalone
3 years ago
B
ButtonjerBeginner
asked in Troubleshooting
Outlook step not receiving email address from Airtable - Required field “To Email(s)” (recipients) is missing

Zaps using AirTable and Outlook are not working, it’s not likiing the email address being brought over from Airtable? This is currently affecting at least 100 of my zaps. 

634
Troy Tessalone
3 years ago
A
Anonymous
asked in Troubleshooting
Facebook images posted on Twitter are blurry - how to use high res version?

Hi I’ve created a zap from facebook to twitter and the images are blurry.I saw a similar post where the only answer is “Check that you used the highest resolution of the image provided from Facebook.”, but I don’t know how or where.

1981
SamB
Community Manager
3 years ago
T
TeatreroBeginner
asked in Troubleshooting
Integration sendowl and airtable runs perfectly the test but it is not working properly

Hi There! Just created an integration between Sendowl and Airtable.Once a payment is pursued in sendowl, the workflow creates a new record is created in airtable.In Sendolw i asked for two custom fields, and i nees them to be included in a cell of the new record. That is how i programmed the interration.The test runs perfectly and the created record includes this custom fields.Hw, when the zapier is on and a new order is made in sendowl, zapier doesnt write the custom checkout field value in the new record.I think it is kinda bug related to the actual timing of the workflow.Any help? David 

527
Troy Tessalone
3 years ago
K
KameliaBeginner
asked in Troubleshooting
“Deleted File” trigger

Hello!I am a Zapier beginner and am still figuring it out. Thankfully, there is a community such as that I can get help and opinion on the topics that I’m interested in! So.. here’s what happened recently:I’ve connected my Dropbox account to a database on Notion and got my first zap working! Then I’ve realised that once I go back to my Dropbox and delete a file or a folder from there, or rename one of them, the database does not update. The database stays the same, with the only difference that once I press the URL it shows as a not existing one. How do I fix that?Looking forward to hearing some opinions! Many thanks,Kamelia

3235
K
3 years ago
H
helpmepleaseBeginner
asked in Troubleshooting
Stripe order not triggering Zap to send email in Flodesk

Hi there, my Stripe zap is not working and executing with Flodesk despite running a test zap and it working. Nothing is logged in the zap history either. I am not sure why the test works but live result doesn’t. I’ve been struggling for hours Can someone please advise? Thank you so much! Also of note that I use SquareSpace for collecting orders. So once a user submits an order the order gets sent to Stripe and from there I want them to get a Flodesk email that puts them into my workflow.

808
Troy Tessalone
3 years ago
A
AdemNew
asked in Troubleshooting
Zap was paused due to system error

Dear All,I can not unpause my zaps due to this error “Zap was paused due to system error”.Is this a system failure?Kind regardsAdem

3016
SamB
Community Manager
3 years ago
A
Alex_ekhlassBeginner
asked in Troubleshooting
How to import .xls file from Dropbox to Google Sheets?

The idea is to import the export order (.xls) from dropbox to google sheet daily.I want to import this daily. Meaning, there will be new tabs created everyday for daily exported sheets.It goes like this:​​​​​​​1. At 12:05 am, zapier will export the order sheets (from woocommerce) into dropbox in .xls format and will be kept in a folder for every month.​​​​​2.Then, zapier would import the order sheets from the file in dropbox to a google sheets spreadsheet3.This process will repeated everyday for every order sheets in different worksheets (Exp:Today’s export orders will be imported in a worksheet(tab) and tomorrow’s export orders will be imported to different worksheet(tab) but in the same google sheet. Therefore, by the end of the month, i will have 1 tab for each day (1 tab for 1 order sheet daily)So the problem here is, we cannot seem to find a way to import .xls file from dropbox to a specific google sheet file.Do you know a way around this? 

1864
A
3 years ago
M
mgarrett2767New
asked in Troubleshooting
Slack Private Channel: Only send message if user is in channel

I have a very simple Zap that is triggered when my team’s CRM detects an issue with a customer (e.g. an automated email campaign bounced). Using the CRM data, the Zap finds the customer’s assigned consultant in Slack, then sends a private channel message to our bouncelog, @ mentioning the consultant and giving a link to the customer’s info. Unfortunately, we recently started having issues where the Zap is being triggered for customers with consultants that aren’t part of our team, and therefore aren’t members of this channel. The Zap still tries to @ mention them, which causes problems on the Slack channel.Is there a way to look up the members of a Slack channel to use in a filter/code step? Or some other way to make sure this Zap doesn’t try to @ mention users who aren’t in the channel?

551
Troy Tessalone
3 years ago
J
JonasArvidssonBeginner
asked in Troubleshooting
Having trouble triggering Sub-Zaps from Zaps

Anyone else having trouble to trigger Sub-Zaps from Zaps? - I looks like it works but it doesn’t run the Sub-Zap at all, it doesn’t even show a Zap-history. The funny thing is that the Sub-Zaps works like a charm when I’m stepping in through manually…   Calling a Sub-ZapInside the Sub-ZapSuccessful when I’m stepping through the Sub-Zap… This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.

1996
J
3 years ago
T
tclpropNew
asked in Troubleshooting
Invite link for custom KV Core integration not working

I messaged Zapier customer service about this issue but they never respond to me so I’m hoping the community can help. I’m looking at sending information from Podio to KV Core which is what realtors use as their CRM. Is this possible?I’ve seen a custom made integration to KV Core but when I click the invite link it just takes me back to the homepage where my zaps are. Any help on this would be much appreciated.This was the link I found that don’t work -  

1102
T
3 years ago
N
nico21New
asked in Troubleshooting
Pipedrive “The app did not respond in-time” error

Hi,All of my automations with pipedrive has been stopped last week. I don’t understand what is the problem. The error message is "Trigger partner failure: The app did not respond in-time. It may or may not have completed successfully.". What does it mean ? What sould I change ?Thanks in advance for your help.

2071
Troy Tessalone
3 years ago
michael291
michael291Builder
asked in Troubleshooting
Error "Trigger partner failure: Unexpected token < in JSON at position 0"

Hello,  I do have a few zaps and for any reason I got the following error message starting a few days ago and I do not know what is causing the issues: Trigger partner failure: Unexpected token &lt; in JSON at position 0 I already checked all connections to all apps I use within the Zaps and I checked the Zaps but I really do not see why I do this error now. Everything worked without any problems. Is this an authentication problem or something like that? I am really stuck here.  Thanks for help, Michael

3172
michael291
3 years ago
K
kio6New
asked in Troubleshooting
Zap ran into a problem Required field "Item" (page) is missing

when i browser why my deleting zapier is not working. i  go inside zap run.i find out the 3. This Notion step hit an error.missing the page is missing  Required field "Item" (page) is missing.adn i don’t know what can i do to solve the problem . the follwoing link is the thing i ran into the problem https://cdn.zappy.app/44f6236c7a275202b379c0e8cc7ceaa4.png This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.    

1642
K
3 years ago
C
CEUEspressoBeginner
asked in Troubleshooting
Email parser by Zapier "no action available"

I am trying to create a zap using the email parser as a step in the flow. However, when I try to select “Email Parser by Zapier” in the app selection tool it says “No action available”.I’ve set up my parser template, configured the first step with the mailbox to receive email, and tested the trigger. But when I try to add the Email Parser as the second step I get the “No action available” message.Am I missing something? I appreciate y’all’s help!

14815
C
3 years ago
B
Barış YıldırımBeginner
asked in Troubleshooting
Everything is fine but we receive "Zap Could Not Be Switched On"

Our hook triggers are no longer working, Although every test works fine, when we try to turn on the zap, it disables in approximately 1 second and when we refresh the page it automatically deactivates. And I receive email as:“Unfortunately your Zap could not be switched on. Please try enabling it again, and if you still experience issues, get help. Thanks,The Zapier Team”The problem is we do not change anything with our zaps but the same zaps not working for 15 days (Possible problem is we do not receive bundle.targetUrl)How can I solve this issue

7332
B
3 years ago
J
Jhay08Beginner
asked in Troubleshooting
Email Parser to DotDigital

We set up email parser but the data is not going to DotDigital. Not sure why. We have set up 10 email parser all of them are working except for one. I don't know what is wrong with it.

363
Troy Tessalone
3 years ago
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