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Question

Gmail Autoreply Zap Results in Email Subject = Delivery Status Notification (Failure)

  • 1 September 2023
  • 4 replies
  • 50 views
ayb

I created a Squarespace ↔ Gmail zap , with an autoreply.

 

Example:

  1. Squarespace Form with subject Blah lands in Gmail
  2. Created an auto-reply when form Blah arrives in Gmail, send auto-reply message to recipient email address
  3. Login to recipient email to check auto-reply message. Noticed that Subject = Delivery Status Notification (Failure).

Any ideas why the auto-reply subject says ‘Delivery Status Notification (Failure)’ ?

 

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @ayb 

Good question.

Please post detailed screenshots with how your Zap steps are configured to help give us context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@ayb 

Also, check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot:

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ayb

Thanks Troy. I checked DATA IN/DATA OUT and did see a SUBJECT field included.

I’ve attached the screenshot (as PDF) for your reference.

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@ayb 

We would need to see screenshots of the DATA IN/OUT from the Zap Runs: https://zapier.com/app/history/

 

NOTE: The Zap action step for Gmail is configured to always use this same Thread, so you should change it to use the Thread ID mapped from Step 1.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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