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For my DocuSign integration. My trigger is New folder in DocuSign to create stuff in other apps. Its not seeing any folders in my DocuSign. I've tried doing a test example and waiting then making a folder and seeing if it works but it does not. I need help. 

Hi @garrett_1 

Good question.

The Zap trigger for DocuSign New Folder is scheduled meaning that it can take from 1-15 minutes for the Zap to fire when ON depending on your Zapier plan.

 

Its been 3 hours and it still hasnt done anything

 

@garrett_1 

Check your DocuSign Zap app connection: https://zapier.com/app/connections

 

I was able to test successfully.

 

Says its connected and established 

@garrett_1

Can you post screenshots with how your Zap steps are configured?

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

@garrett_1 

Did you check your Zap Runs? https://zapier.com/app/history/

Yup there is no history of it running. 

It just wont detect any folders in docusign 

 

@garrett_1 

Are you adding Folders in DocuSign to the DocuSign account that is connected to Zapier?

Are you adding Folders to DocuSign after the Zap has been turned ON?

 

@garrett_1

Try adjusting this setting in DocuSign:

To work, the Sending Setting "Allow sender to download form data" must be enabled for the account in Docusign here

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Already turned on

@garrett_1 

Try duplicating the Zap?

Still wont detect any folders..

@garrett_1 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

ive deleted it and remade the zap. Removed and added the connections and it just wont work

Hi there, @garrett_1! 👋

What DocuSign plan you’re currently on? Asking as I spotted in the help documentation that Zaps using a Envelope sent or completed trigger require a paid DocuSign plan, or they won’t trigger: Zap with Envelope sent or completed trigger not triggering/can't pull samples

So I’m wondering if it’s a similar situation with the New Folder trigger. Do you think that could be the case here or are you already on a paid DocuSign plan?

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