For my DocuSign integration. My trigger is New folder in DocuSign to create stuff in other apps. Its not seeing any folders in my DocuSign. I've tried doing a test example and waiting then making a folder and seeing if it works but it does not. I need help.
Question
DocuSign integration where the 'New folder' trigger isn't detecting any folders.
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+14- Zapier Orchestrator & Solution Partner
Hi
Good question.
The Zap trigger for DocuSign New Folder is scheduled meaning that it can take from 1-15 minutes for the Zap to fire when ON depending on your Zapier plan.
+14- Zapier Orchestrator & Solution Partner
Check your DocuSign Zap app connection: https://zapier.com/app/connections
I was able to test successfully.
+14- Zapier Orchestrator & Solution Partner
Can you post screenshots with how your Zap steps are configured?
- Beginner
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+14- Zapier Orchestrator & Solution Partner
Did you check your Zap Runs? https://zapier.com/app/history/
+14- Zapier Orchestrator & Solution Partner
Are you adding Folders in DocuSign to the DocuSign account that is connected to Zapier?
Are you adding Folders to DocuSign after the Zap has been turned ON?
+14- Zapier Orchestrator & Solution Partner
Try adjusting this setting in DocuSign:
To work, the Sending Setting "Allow sender to download form data" must be enabled for the account in Docusign here
- Beginner
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
+14- Zapier Orchestrator & Solution Partner
You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help
- Beginner
ive deleted it and remade the zap. Removed and added the connections and it just wont work
+11- Community Manager
Hi there,
What DocuSign plan you’re currently on? Asking as I spotted in the help documentation that Zaps using a Envelope sent or completed trigger require a paid DocuSign plan, or they won’t trigger: Zap with Envelope sent or completed trigger not triggering/can't pull samples
So I’m wondering if it’s a similar situation with the New Folder trigger. Do you think that could be the case here or are you already on a paid DocuSign plan?
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