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Question

DocuSign integration where the 'New folder' trigger isn't detecting any folders.

garrett_1
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For my DocuSign integration. My trigger is New folder in DocuSign to create stuff in other apps. Its not seeing any folders in my DocuSign. I've tried doing a test example and waiting then making a folder and seeing if it works but it does not. I need help. 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

19 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @garrett_1 

Good question.

The Zap trigger for DocuSign New Folder is scheduled meaning that it can take from 1-15 minutes for the Zap to fire when ON depending on your Zapier plan.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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Its been 3 hours and it still hasnt done anything

 

Troy Tessalone
Userlevel 7
Badge +14

@garrett_1 

Check your DocuSign Zap app connection: https://zapier.com/app/connections

 

I was able to test successfully.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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Says its connected and established 

Troy Tessalone
Userlevel 7
Badge +14

@garrett_1

Can you post screenshots with how your Zap steps are configured?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Troy Tessalone
Userlevel 7
Badge +14

@garrett_1 

Did you check your Zap Runs? https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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Yup there is no history of it running. 

garrett_1
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It just wont detect any folders in docusign 

 

Troy Tessalone
Userlevel 7
Badge +14

@garrett_1 

Are you adding Folders in DocuSign to the DocuSign account that is connected to Zapier?

Are you adding Folders to DocuSign after the Zap has been turned ON?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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Troy Tessalone
Userlevel 7
Badge +14

@garrett_1

Try adjusting this setting in DocuSign:

To work, the Sending Setting "Allow sender to download form data" must be enabled for the account in Docusign here

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

garrett_1
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Already turned on

Troy Tessalone
Userlevel 7
Badge +14

@garrett_1 

Try duplicating the Zap?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
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Still wont detect any folders..

Troy Tessalone
Userlevel 7
Badge +14

@garrett_1 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
garrett_1
Badge

ive deleted it and remade the zap. Removed and added the connections and it just wont work

SamB
Rank
Userlevel 7
Badge +11

Hi there, @garrett_1! 👋

What DocuSign plan you’re currently on? Asking as I spotted in the help documentation that Zaps using a Envelope sent or completed trigger require a paid DocuSign plan, or they won’t trigger: Zap with Envelope sent or completed trigger not triggering/can't pull samples

So I’m wondering if it’s a similar situation with the New Folder trigger. Do you think that could be the case here or are you already on a paid DocuSign plan?

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