About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

SurveyMonkey response populates "Not Answered," even though there is an answer

  • 1 September 2023
  • 3 replies
  • 32 views
sdugas
Userlevel 1

 

Hi all! I’m having an issue mapping my SurveyMonkey answer to a new Trello card.

First image is my SurveyMonkey field in Zapier, where it both says it’s not answered and displays the title.

Second image is how it shows in Trello. The card name always appends the text “Not Answered | ” in front of the actual title name.

What should I look for in SurveyMonkey to fix this issue? Or is it a problem with the way Zapier is reading the test response?

icon

Best answer by ken.a 1 September 2023, 11:08

View original

3 replies

ken.a
Userlevel 7
Badge +6

Hi there @sdugas,

Welcome to the Community! 🎉

I did some digging into our notes, and it seems like if a survey has duplicate questions (questions that use the exact same label), then Zapier receives the data separate, but the app combines it into one output field. This is because we use the question label as the key for the data. If the you can tweak the question text slightly, it should solve the issue.

Hopefully, this helps! 😊

sdugas
Userlevel 1

Hi there @sdugas,

Welcome to the Community! 🎉

I did some digging into our notes, and it seems like if a survey has duplicate questions (questions that use the exact same label), then Zapier receives the data separate, but the app combines it into one output field. This is because we use the question label as the key for the data. If the you can tweak the question text slightly, it should solve the issue.

Hopefully, this helps! 😊

 

Aha, that totally makes sense! I’ll make those adjustments in SurveyMonkey. I appreciate your help! And thank you for the warm welcome :)

ken.a
Userlevel 7
Badge +6

You are most welcome @sdugas! I’m glad I was able to provide you some insights.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

Reply


Terms & Conditions