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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 6,160 Topics
  • 28,297 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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6160 Topics

F
FabriBeginner
asked in Troubleshooting

Hubspot event: Updated Deal Stage - not working

Hello everyone :) I am having an issue with one specific event available in the Hubspot app: Updated Deal StageFor some reasons, when a deal is set in the stage “live”, the event doesn’t pick it up and there is no trace of it whatsoever, even though I made several tests and tried to recreated the same situation with other zaps. With other stages it’s fine, I only have an issue with stage “live” Could it be because the ID of the stage looks so different from the others? Hope someone can help meBest,Fabri

1
Troy Tessalone
2 years ago
L
luzzBeginner
asked in Troubleshooting

How to make the image different each time for each new Twitter follower?

Hello,I try to change my twitter profile picture for each new follower.So I created the following zap New followers -> change profile picture -> change profile picture -> change profile picture I put several times change profile picture hoping that the picture is different each time.But unfortunately there is only the first picture that works.I wonder how to make the image different each time for each new follower I would like to put 5 images like I tried above 

16
Troy Tessalone
2 years ago
K
KapilNew
asked in Troubleshooting

Zoho Creator application name not appearing in setting up action

Hi,I am getting error while connecting zapier with zoho creator, zapier is not showing application name of our zoho creator app in set up action. 

1
robschmidt
2 years ago
I
itay013New
asked in Troubleshooting

My Zap is not working and I don't know why

my zap is not working and i dont know way ..

1
T
2 years ago
Goodman
GoodmanBeginner
asked in Troubleshooting

Meetup.com stopped working: "The app returned "REST API support will stop on January 31, 2022, please switch to the new GraphQL API." error

Greetings,I have been using meetup.com as the trigger, but I just got an error message saying “The app returned "REST API support will stop on January 31, 2022, please switch to the new GraphQL API." It looks like Meetup has switched from REST to GraphQL. How do I fix this in my Zap?Thanks,Shane.

2
Goodman
2 years ago
D
davidmatacrNew
asked in Troubleshooting

Trainerize Error "no privilege to access user data"

Hi, I am trying to setup Aweber + Trainerize. I used one of their share zaps so that when there is a new subscriber on aweber we can add that subscriber to a Trainerize program. But I am getting an error when testing it.It says “No privilege to access user data”. I have tried to check on Trainerize but I don’t find anything, so I was wondering if any of you guys can help me to figure out the solution for it.Thanks in advance.

8
jesse
2 years ago
F
frosBeginner
asked in Troubleshooting

Anyone else have the issue that scheduling Slack posts causes the Bot Icon to not appear?

I have a Zap where the last step is to post to Slack at a scheduled time.When I test my Zap everything works perfectly. When I actually deploy my Zap the bot name defaults back to “Zapier” and the Bot Icon is removed. Links also expand even though I have Auto-Expand Links set to false and they don’t expand in the test.The only thing that I change after testing is to add the “Schedule At” scheduled run time. I have to take this out to test because otherwise it will throw an error and not complete the test. Therefore, I think that somehow adding a scheduled runtime is causing my Zap to lose its name, its bot icon, and its link expansion setting.Anyone else have this issue? How can I fix it and why does it happen? 

8
christina.d
2 years ago
M
MaddyBeginner
asked in Troubleshooting

Connection to Xero not working, but connection from Xero is working...

I have three Zaps connecting Salesforce and Xero, two of these have Xero triggers and update records in Salesforce, the third has a Salesforce trigger and updates a record in Salesforce.The first two Zaps are working fine, but when I try to the test the Salesforce triggered Zap I get an error that Zapier cannot connect to Xero.  I hve tried re-connecting and have verified that the link to Xero is working, as is shown by the other two Zaps working fine, so i can't work out what is going wrong.  Does anyone have any ideas?

5
Troy Tessalone
2 years ago
C
CassyNew
asked in Troubleshooting

Not sure what to select for Message Text field to get Tweet text

So i do not know what to try anymore. Each step is ok, until i reach “Set up action” . I am trying to get tweeter feeds from a list or from various members. But i do not know what to write in the “ Message Text” or what to put there. Everytime a person tweets all i get is whatever is in “Message Text” and not the tweet. And its a required box. What option from there should i be chosing, or….what am i doing wrong. 2 days and i still have not figure it out...sigh 

2
SamB
Community Manager
2 years ago
O
oscar_umanzorNew
asked in Troubleshooting

Bitbucket cloud integration “Unsupported grant type” error when connecting

Hi there,I am trying to intergate Zapier with Bitbucket Cloud. While performing the integration, I am receiving the following error (screenshot attached)   

11
christina.d
2 years ago
A
acolajacomoNew
asked in Troubleshooting

Zap Could Not Be Switched On

I’m trying to setup a new zap that start with a trigger on HelpDeskAdavanced.Testing zap everything is ok, but if I try to activate zap, after few seconds the zap was deactivated and I receive a generic error notification inside my mail.Also trying to use different actions nothing change. I’m trying with free account

2
A
2 years ago
V
void0errorBeginner
asked in Troubleshooting

YouTube to Twitter: Trigger happens to be late (2 hr delay)

My YouTube video was published at 10am (IST) but zapier triggers only around 12pm? Why is the 2 hr gap delay?We like to trigger it as soon it gets released from my youtube channel. 

6
SamB
Community Manager
2 years ago
S
salar154New
asked in Troubleshooting

Moodle Enrolled User - Error when testing the trigger “An Enrolled Student could not be found. Cannot read property 'shortname' of undefined”.

Trying to have Zapier pull the information from Moodle on when a New Student is Enrolled in Course. When testing the trigger, I get,“An Enrolled Student could not be found.Cannot read property 'shortname' of undefined”. I have users enrolled in the course that I am trying to test. The latest enrollment was from yesterday. 

1
Troy Tessalone
2 years ago
K
Khushi KushwahaNew
asked in Troubleshooting

Getting an error “property value were not valid” when connected to Zap.

How to resolve the error “property value were not valid”

2
Troy Tessalone
2 years ago
R
rhackettBeginner
asked in Troubleshooting

RSS by Zapier error with Squarespace "unidentified entity"

I can get the RSS Zapier working with other RSS feeds.  And I can get my Squarespace news page working with other RSS readers (NetNewsWire and Feedly).But I don’t seem to be able to get my own Squarespace news RSS page to work. I use the “…./news?format=rss” format but get this error message when I test it:This doesn’t give me enough information to troubleshoot the problem. Any ideas?

2
R
2 years ago
A
adkgenBeginner
asked in Troubleshooting

Adding a second wpforms connection fails

We hit an error adding your new accountauthentication failed: The app returned "Invalid WPForms Zapier API key".Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationthe api key and url are correct

5
A
2 years ago
C
cchurchillNew
asked in Troubleshooting

Google Calendar Find not detecting event, getting an error.

Hi,I have a Wordpress Gravity forms that we use to open customer files (for our clinic). In this form, we schedule the meetings for assessments through a nested form. All of that works fine.When submitted, the form creates the meetings in Google Calendar through a first ZAP. Just so you see how the first ZAP works, here it is: https://zapier.com/shared/9f83229e82a4c9412a7d2eabe6595070675ab83e Now for my problem:In the workflow process, we gather some other information we need to send to Google Calendar to update the previous added events. We are able to push the submitted data to the Update event ZAP but, the ZAP won’t find the event even though we are so specific. Here’s my FIND and Update event ZAP:https://zapier.com/shared/8a2e50c27cd55d716e7282f5d5c1e75aefafc222 What am I getting wrong ? I get the following error : Bargle. We had trouble getting a matching event. :-(Error details: Nothing could be found for the search. When typing the exact same research terms in the Google Calenda

1
C
2 years ago
T
tom_cbNew
asked in Troubleshooting

OneDrive Trigger: File Contents too big

Hi, I’m using the OneDrive Trigger “New File in One Drive” and I’m trying to get a .json file from it.The file size is about 130 kb but I’m always getting the error “File Contents too big”.I already set “Include file object?” option to “No” but this does not help either.Is there any workaround known for that or anything else I can do about it?

1
robschmidt
2 years ago
A
austinserioNew
asked in Troubleshooting

Zapier only pulling in the first 20 custom fields

Hey Zapier Community,I am encountering a problem where Zapier is only pulling in the first 20 custom fields, similarly described in this thread from 2020. According to the previous answer, this was flagged as an issue with the ManyChat Zapier integration.I am currently trying to set a new field in ManyChat via Zapier, but Zapier is no longer able to pull in all my fields and I am unable to set the new field. I’ve attached a photo of the error message to this post. How can I get Zapier to pull in all my fields from ManyChat as it previously did?

6
christina.d
2 years ago
A
Ashley TurneyNew
asked in Troubleshooting

Appends text to GDoc when GSheet updated - "File not found" error

I am trying to create a zap that appends text to a google doc when a row in google sheets is updated. The zap tends not to work, and when I go into it to edit and test, I receive the error “The app returned "File not found: 11IBEOJvVFBvIz4v5hNXnI5TBJskLSkOZKGGSn6H8Iu0"”. I’ve tried fixing this by creating a new document and selecting that one in the action field, but it eventually goes back to the aforementioned error. What I think may be affecting this is that both the sheet and the doc are contained in a shared drive, but I’m not sure if there may be another reason. Please advise if there are any suggested solutions or hints at what may be causing this. Based on some prior research, I believe that I may not be the first to experience this issue. 

1
Troy Tessalone
2 years ago
I
Info PropinvestNew
asked in Troubleshooting

Automation failure

Hello, what's upWe currently use two CRM platforms (AmoCRM and Bitrix24) in which we get a certain amount of leads and follow an automation process. Being two separate platforms we wanted to use zapier to integrate them. However linking them together was not possible, so we wanted to link AmoCRM with Google sheets and then Google sheets with Bitrix24 but a problem occurred in the first step to integrate AmoCRM with Google sheets because in the test test came out an error message saying that I can not load the information and that is because there is a lot of information in the fields and the files are heavy.Does anyone know what kind of files or information it refers to or if you know how to connect these two platforms through Zapier? We want the leads that arrive on one platform to arrive at the same time on the other.

5
I
2 years ago
E
EfrenBeginner
asked in Troubleshooting

Kissflow “authentication failed” error

authentication failed: request to https://snaboitiz/user/1/AcA53QvP3wEAB/api/verify failed, reason: getaddrinfo ENOTFOUND snaboitiz   

3
R
2 years ago
A
accountDFSNew
asked in Troubleshooting

Salesforce Integration error - can't load 'Salesforce Object' data

We are having a problem with our Zaps connected to Salesforce since yesterday.The error message we get is:We’re having trouble loading 'Salesforce Object' data (Received an unexpected response from Salesforce when getting the list of createable objects.)We tried to resolve with all the steps from the documentation without success:Hard refreshing the page (Shift+F5 on a PC or CMD+Shift+R on a Mac) a couple times Click ‘Refresh fields’ at the bottom of the Zap step Copy that Zap and edit the copied version to see if the fields appear Recreate the Zap from scratch Wait a while longer, sometimes it takes a little while for the cache to refresh with those fieldsAlso tried another step by re-connecting the account under myApp interface. The connection seems to be ok.There was a similar issue reported a few months ago, but the thread is unresolved and closed.Can you please let us know if you have experienced a similar issue and/or how to fix it? Thanks for your support

1
Troy Tessalone
2 years ago
G
gandalfthekingBeginner
asked in Troubleshooting

Calendly info not being added into Google Sheets

Hi All, I have set up a zap where discovery calls via Calendly are entered onto a Google Sheet, except it’s not working. It has so far failed to populate any fields on the Google sheet, despite testing ok.When I get to the ‘test’ stage it does pull through Calendly info from my Outlook calendar, but I thought maybe it doesn’t pull through existing calendar entries, so I created a test meeting myself in Calendly & it still does not populate the sheet.Any ideas what is missing here? Thanks

3
rachael.silvano
2 years ago
M
Margot594New
asked in Troubleshooting

Notion "To-Do" with date to Outlook - "Required field "Start Date & Time" (startTime) is missing" error

Bonjour,je rencontre un problème avec mon premier Zap d’une to do list notion vers mon outlook agenda.j’aimerais automatiser ma to do vers mon agenda pour créer des événements directementcependant lorsque je saisis les actions je rencontre un problème avec Required field "Start Date & Time" (startTime) is missing alors que sur ma base de données j’ai bien saisi une date.Merci de votre aide,

2
SamB
Community Manager
2 years ago
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