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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 6,197 Topics
  • 28,440 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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6197 Topics

Vhoeppner
VhoeppnerNew
asked in Troubleshooting

Constant Contact Automation Issue: Missing Inspection Date Trigger in Zapier Setup

Anyone here have Constant Contact automation experience? We’re a small service business that uses Constant Contact to communicate with real estate agents who refer our home inspection services. Our active Zap link includes the date of agent’s most recent home inspection (+ first name, last name, company, email, phone, birthdate).  We need to create a Constant Contact automation triggered by an agent’s most recent inspection date so that we can automatically email them 120 days after that date to try to reactivate their business. When we try to create the trigger, all the other fields show up EXCEPT inspection date. Constant Contact says they don’t support third-party applications and told us to contact Zapier.   Suggestion? What would you do?     

2
Troy Tessalone
8 months ago
A
accountingisfun1988New
asked in Troubleshooting

Anyone Else Experiencing Throttling Errors With Front?

Noticing today that I’m hitting a bunch of throttling errors with Front while trying to edit one of my zap’s today. Wanted to know if anyone else was experiencing this? Thanks to Tony from support who has been trying to help me all afternoon.

1
Troy Tessalone
6 months ago
C
chelseaross2010New
asked in Troubleshooting

Postcard Mania Error - HTML: html_front must be provided.

I am trying to test out a Zap and I keep receiving the below error message asking for an HTML. There is no HTML for this, I am using a PDF design.  

1
Troy Tessalone
5 months ago
P
PanirPanirNew
posted in Troubleshooting

Clockify and Google Calendar zap fails in case of "New Time Entry" with Clockify's chrome extension

Related to Web app works fine but in case of the extension manual mode works fine, but not the timer mode

1
ken.a
4 months ago
C
Charlie VuNew
asked in Troubleshooting

Can't pull permanent link from Slack to Monday

I created a Zap that whenever a team member sends a message in a channel in Slack, it will create an item in Monday with the contents of that message, and the permanent link that will lead to that message in Slack. When testing the trigger, there was no problem but then it cannot pull the link into Monday, only the contents of the message.

1
Troy Tessalone
6 months ago
Romie Zaper
Romie ZaperNew
asked in Troubleshooting

Automaticaly Export Data from Error or Halted Zap Runs

I need to automatically export the payload contained on “Data In” every time a Zap returns as Error or Halted. So far the only resource I could find is the Zapier Manager App as a trigger for errors on a specific folder/Zap. The problem is, this Trigger does not pull the Full payload of the “Data In”, instead it gives me an ID, and two links that does not really work. Does anyone knows a proper way, or workaround, so I can automatically fire the Errored Payload into Google Sheets for instance? 

1
Troy Tessalone
8 months ago
M
Maya AssayagNew
asked in Troubleshooting

While create integration action and transition to code mode result network error on everything just on this app

While create integration action and transition to code mode result network error on everything just on this app This error happening just on this integration and on this make me every time to create new app/integration The connection is works and also after reloading the page is still happening.  

2
shalgrim
6 months ago
S
StumpedbutpumpedNew
asked in Troubleshooting

Problems with bucket.io integration...access denied error after connection established and API key provided

Does anyone know of any issues with Bucket.io integrations with Zapier.I’ve set up the integration between the two, providing the API. I’ve got some evidence the connection is there, as I see zaps i have created...but I’m getting access denied errors, as if the connection is not really there.

1
ken.a
4 months ago
M
Matteo NeroniNew
asked in Troubleshooting

The "update or create contact on Active Campaign" step does not detect a custom field

In my automation, step number 1 is a Gumroad sale and step number 2 is called "update or create contact on Active Campaign". The latter does not see a custom field I set on Gumroad called "Email dell'invitato".What can I do?

1
Troy Tessalone
5 months ago
L
luke212Beginner
asked in Troubleshooting

What is the fix needed if you reached 2000+ limit

Hi, it seems that our account has reached the maximum 2000+ limit Account Connection.. What fix do I have to do? Should I create new sub account? OR ..

1
Troy Tessalone
7 months ago
Z
ZappedOutNew
asked in Troubleshooting

Duplicated Appointment Email Data Transfer from Master to Agent Worksheets

Our company uses Setmore to schedule appointments between customers and agents. When a customer sets a new appointment with an agent, we want an email with that specific agent’s information to get sent to the customer in advance of the appointment.  We have things set up where a new appointment in Setmore triggers a Zap that creates a new line in a Google Sheet. The line contains the customer name, the agent name, and the agent email. We have another Zap set up to send an email when a new line is created in that Sheet, but so far, it is a generic email, and not one specific to the agent (agents contact information, signature, etc.) Unless there is a better way to do this,  when a new line is created in the Sheet, we want to check which agent’s name appears in the Agent column. Each agent will have their own Worksheet, and a Zap will create a new row with the customer name, agent, name, and agent email in the Agent’s worksheet. There will be one master Worksheet and a Worksheet for each

2
Z
5 months ago
M
marcin0016New
asked in Troubleshooting

Calendar Appointment Title Ignored: Zapier only passes start, end, and attendee email

my calendar appointments are created howewer the only set of data that appears to be passed into the zap is the start and end date as well as the attendee email.  All else is ignored and the appointment name is always set to default “appointment” instead of the provided data. while testing there is no error and all data appears to be present.

1
Troy Tessalone
6 months ago
PaulCyberEngel
PaulCyberEngelNew
asked in Troubleshooting

403 Error Posting to Wordpress

I was able to connect my account to my Wordpress site, but when I try to create a task to create a post the test comes back with a 403 error.I clicked the “Troubleshooting” button, but the information was useless, there was no information about the actual error.I searched for 403 error posting to Wordpress, and I did find a post that does list the 403 error, but that wasn’t any better. Two of the links talk about Jetpack “fixes”, but the link do not relate to the recommended fix. The third option, allowlisting xmlrpc.php does make sense since I can connect my account, it’s only (so far) posting that is the problem.

1
Troy Tessalone
8 months ago
B
BhivedesignNew
asked in Troubleshooting

Failed to create a subtask in ClickUp The app returned "Parent not child of list".

Hi there I am trying to connect Harvest to Clickup. Everytime I create a new project I want it to add it to my clickup tasks. I have set up most of it but I keep on getting this error:Failed to create a subtask in ClickUpThe app returned "Parent not child of list”. Can anyone please advise how to get this to work. Please see some screenshots attached.

1
Troy Tessalone
4 months ago
P
pwebster221New
asked in Troubleshooting

Error with Microsoft Excel "The Argument is Invali or Missing or has an incorrect format"

So not sure what I’m missing here, I’ll include screenshots of the zap and the spreadsheet and maybe someone can help? Not sure what I’m missing here.  

1
Troy Tessalone
5 months ago
marcvanderpeet
marcvanderpeetBeginner
asked in Troubleshooting

Cant find the relevant PipeDrive when building a Google Zapier integration

Dear all,  I am trying to build a Zapp that works with a Google Sheet. Based on the rows in the Google Sheet deals should be created in PipeDrive. Our developer listed the question here with a video:  Any thoughts on why a pipeline is not appearing? So the status is that there are 10 pipelines and only 8 pipelines are appearing in the dropdown. 

1
Troy Tessalone
8 months ago
H
happystartupsNew
asked in Troubleshooting

Crowdcast event not triggering

I’ve created a simple Zap so that when anyone register to any event my Crowdcast account their registration details populate a Google sheet. This is a stepping stone test so that I can then try connecting Crowdcast to our Mailchimp account.However, I just tested registering to an event in Crowdcast and Zapier wasn’t triggered at all.What am I missing?Here’s a screenshot of the event set up: Nothing comes up in the Zap history… 

1
Troy Tessalone
4 months ago
SarahE
SarahENew
asked in Troubleshooting

Affiliatly to Flodesk testing Ok but not running

Hello there- I’ve set up a zap to add new Affiliatly affiliate signups to flodesk. When I test it, the information pulls into Flodesk just fine.  However, it isn’t pulling in the information when new people sign up. I’ve double-checked the mapping, and everything seems fine there.  Additionally, when I go to history, there are no zap runs, so I don’t have any errors there. It seems as if the date is not sending from Affiliatly in order to trigger the zap??   

1
Troy Tessalone
8 months ago
B
betsoftwarewebdevNew
asked in Troubleshooting

Buffer Zaps turning off when published together

Hello there.! I have an issue here, I am trying to publish 2 Zaps, one for Facebook and another for Twitter using Buffer. If 1 zap is on the other just turns off, I can’t have them both running. What could be causing this? 

1
Troy Tessalone
7 months ago
P
PHEbrandNew
posted in Troubleshooting

Printavo-Shipstation Zap returning combined billing and shipping name/company.

I have connected Printavo and Shipstation in a zap.  However the Ship to name and company returns both the billing name and customer name in the shipping name field and the billing and customer shipping company in the shipping company field.  the names are separated by a comma.  Anyone had similar issue?

1
ken.a
4 months ago
10slindsay
10slindsayBeginner
asked in Troubleshooting

Custom Excel Formula - Extract number of 'items' in a cell

In ColE, I want to return a count of the number of items in ColD. This is zapped in from my CRM, and at the moment this is a manual process. I would like to automate the process so that I can send the count (colD) back to my CRM. The correct formula is shown in excel, but I am struggling with the Zapier format options. I have gone through various text formatter options, but keep getting 'syntax error’ with the below: I am wondering how I get Zapier to specifically supply the cell reference (i.e, D2) instead of the cell value (the string value). I may be way off the mark here, but I feel it is close to working! Any help or guidance or discussion is much appreciated. Many thanks!!Sam

1
Troy Tessalone
9 months ago
B
Ben MNew
asked in Troubleshooting

Failed to create a contact in Zoho campaigns

Hi there, I have created a Zap that pulls submissions from a Gravity Form embedded in a Wordpress site. I set up and tested the Zap and it ha been pulling data through from the Gravity form into a Zoho Campaigns list. It has generated an error with some of the most recent submissions to the form:I have gone through the elements of the Zap and check the fields in the Step Details and they are correct. I ran the test again and encountered the same error.  I created a new zap and was still encountering the same error.  I added a new entry to the form to test and this was pulled through correctly.  Does anyone have any idea why some of the entries are being pulled through and added to the Zoho Campaigns list created? Thanks so much!

1
Troy Tessalone
4 months ago
M
markjoseph7New
asked in Troubleshooting

Zap looping and sending same Gmail to QuickBooks over 1000 times.

ContextI created a zap that uses Gmail as a Trigger and Gmail as an action. The trigger activates when an email is tagged as “Quickbooks Receipt”. The action then forwards that email to my quickbooks email. ProblemThe issue is that it has looped and sent the same email over 1000 times and is using up all my tasks.

1
Troy Tessalone
6 months ago
ssm
ssmBeginner
asked in Troubleshooting

Trial ending Aug 21 or 31?

I suspect it is 8/21, but please confirm:Thanks

1
Troy Tessalone
8 months ago
cp_creative
cp_creativeBeginner
asked in Troubleshooting

Zap isn't posting multi-day Microsoft Office 365 events to the Microsoft Teams channel.

I’ve been working on a Zap that will take every event for the day on an Office 365 Calendar (one that we’re asking staff to “invite” to any out-of-office events) and post it to a MS Teams channel. I got it working for single-day events by using a digest with the trigger being the event “starting”, but I just realized that it doesn't post multi-day events each day, so if someone creates an event for a whole week, it’ll only include that event on the list for the first day. Any suggestion on how to fix this (or do the zap a different way to accomplish my end goal)? Here’s what I have at the moment: 

1
Troy Tessalone
6 months ago
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