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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 6,142 Topics
  • 28,220 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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6142 Topics

W
Will1972Beginner
asked in Troubleshooting

Error: Square to Detrack - Missing Fields (FirstName, Fulfillment Date)

I have created a zap that pulls customer orders from my Square ecommerce system and sends them to my fulfilment system Detrack. But Detrack needs a few things that I just cant find in the Zapier dropdown menus when creating the Zap.For example first name and fullfillment date.I thought there might be online indexes for these items for both platforms that I could copy and paste into the Zap but I can’t find them.Can anyone help?  

3
Troy Tessalone
1 month ago
L
lemmonlandscapingBeginner
asked in Troubleshooting

HubSpot Updated Deal Stage sent to Trello Card with Checklist

I am working to create a zap that will send a specific updated deal stage in HubSpot to a new card on my Trello board with a checklist. In Zapier, when I am creating the Zap, I see the dropdowns for Checklist Name and Checklist Items. When I look in those dropdowns, I am seeing HubSpot deal information instead of the Trello information. Anyone have any pointers on how to get these two dropdowns to load my Trello information?

3
Troy Tessalone
1 month ago
S
SwingcapitalNew
asked in Troubleshooting

Paypro sales not showing up in Zapier

Right now I am trying to set up a connection between Paypro and Activecampaign. Paypro is a payment provider and it has a trigger for a new sale event. In my paypro account I have multiple sales, but when I test my connection in zapier I get a message that I have to create a new sale. I already tested my zapier connection to my paypro account and I am using the right Autorization token. Still i get the same message. Does anybody know what the problem might be and how to fix this? Would be of great help. Thanks in advance 

1
Troy Tessalone
1 month ago
P
PrecisionIBCBeginner
asked in Troubleshooting

Forms changed on WordPress, but info not matching in Zaps

We’ve updated our contact forms by deleting several fields and making existing fields required. It shows up on the website as changed, but the form fills coming in is still using the old fields. I’ve ran the tests to grab the newest records so I am not sure how the old fields are even available for them to choose.

3
Troy Tessalone
1 month ago
W
WriterBeginner
asked in Troubleshooting

Purchased WooCommerce Zapier but account still shows as "free".

Today I bought WooCommerce Zapier × 1 but my zapier account is still considered as “free”. However, it is now connected properly. I tried to find an answer everywhere… I see no place where to change my status, indicating a serial number or other. Do you have an idea ? Thank you !

14
W
1 month ago
A
arnau from macuBeginner
asked in Troubleshooting

Cal.com to Notion - Dropdown text number to dollar amount

Hello,I’m trying to create a lead workflow 1. Cal.com meeting set up2. Notion database item added--- Works well until hereI want to have the budget dropdown populate the# Deal Amount as a number so we can filter and do anything we need with it, rather than text be based. I’ve tried automating it with the AI but I can’t get it to populate the number field.    Any suggestions?Thanks!Arnau 

3
Troy Tessalone
1 month ago
C
ChristopherRNew
asked in Troubleshooting

Unable to match deal contact in Stripe from HubSpot deals.

Hello, I’ve created a Zap designed to integrate Stripe and HubSpot. Once a payment takes place in Stripe, a new contact and deal are created. However, I cannot automate the association of these two records no matter what I try. It appears I can only automate the same ONE contact email to associate to ALL the deals being created, when in fact a different contact email will be associated to their own deal. For example, X@Google.Com should only be associated to Google Deal, but it’s set up so X@Google.com is the only email that associates to all my new deals.  I need these two objects to automatically associate as a hubspot property is then updated which provides that user with access to our app. Any ideas or help? I’m driving myself crazy.  Thank you,Tom 

1
Troy Tessalone
1 month ago
K
karadNew
asked in Troubleshooting

Sugar CRM to Go Highlevel sync not working

When a contact is updated in Sugar CRM, I am trying to zap the data to Go HighLevel. I have the trigger set up correctly, however, every time a contact is updated, it doesnt find and update the existing record, it creates a whole new one. Does anyone have a workaround to this?

1
Troy Tessalone
1 month ago
A
Altos Tech ConsultingNew
asked in Troubleshooting

Having gmail send email confirmation for completed form

I am creating a Zap to send an automatic confirmation email once a form is completed to the form submitter.I want the auto-confirmation to go to be sent to the email that was put into the  SquareSpace form field “email” on the contact form.But, SquareSpace only sees “zapier-demo@squarespace.com” during the test runs and attempts to send the confirmation to a wrong address.What step am I missing to have Zapier correctly parse the information in the SquareSpace contact form such that it correctly finds the submitted email and then correctly uses the email from the form.BTW - i used mail by Zapier and got the automatic confirmation email to work correctly.  But, for some reason, i am unable to get this to work when using Gmail.Thanks. 

1
Troy Tessalone
1 month ago
D
DaanisAanBeginner
asked in Troubleshooting

'Output Item' order after [:newline:]

Hey all,This issue has been bugging me for a while now and I just can’t figure it out. I can’t find it anywhere else on this forum, or outside of it. Hope someone can help me:I want to separate the output from my ChatGPT query so that I can do different analyses on each of the Output Items. I use Formatter for this.However, the order in which it provides me the outputs gets messed up. It seems like the output fields (see attached picture) are ordered based on their first number. This is why “1” comes out first correctly, but then 10, 11, 12,13, etc. come before “2”. And so on.What I’m doing:Text in Formatter by Zapier Event: Text Action: [:newline:]  Segment: All (as Separate Fields)Do you have an idea how to fix this? It would be great if I could “pad” the 

8
ken.a
1 month ago
J
jayden kimNew
asked in Troubleshooting

why it trigged when there's no data in the column

I don't know why it trigged when there's no data in the column in the google sheet I'm using the New or Updated Spreadsheet Row event on Google Sheetsand I set up the Trigger Column$D Column D continues to trigger even though there is no dataI wasted too much money. I'd appreciate your help 

3
Troy Tessalone
1 month ago
Mary Frances
Mary FrancesBeginner
asked in Troubleshooting

Help! Trying to sign into my hellosign/dropbox sign account and getting an unauthorized user error!

Hello!I’m admittedly new to using Zapier but the connection I’m trying to make is by no means complicated. Looking to integrate my hellosign aka dropbox sign with my wix account so that when someone purchases a ticket, they get sent a waiver.Signed into + connected wix account - checkCreated the automation in the backend of wix to be able to select in zapier - checkTested - checkNext step, sign into and connect hellosign account - returning error code ‘UNAUTHORIZED USER’ - Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationThere hasn’t been a popup to allow or accept. In checking the permissions, hellosign claims to integrate seamlessly with zapier regardless of the plan type…What gives, what am I missing?

8
D
1 month ago
L
lightfrequenciesNew
asked in Troubleshooting

Failed to create a subscriber in MailerLite The app returned "The given data was invalid

hi there,  I have tried to create a zap to connect the data collected from my Google Forms (i.e. customer email) to my Mailerlite group,  however when I get to the step ‘Action’, the subscriber group is found in the list ok, but under email I entered my email address, and when I click on Test Step, I get the above-mentioned error message,  so I am not really sure what I am doing wrong? could someone kindly advise? I have tried twice and no luck, tried logging out of Zapier and come back again, still the same, recreated the Zap and same issue  thank you

13
Troy Tessalone
1 month ago
N
newunicorn910New
asked in Troubleshooting

Square integration not working fully

Square to Trello integration - sometimes an invoice uploads, sometimes it doesn’t. How to fix? 

8
Troy Tessalone
1 month ago
M
MishaGloubermanBeginner
asked in Troubleshooting

New attendees in eventbrite no longer triggering?

I have an eventbrite account, and for several years have used zapier for some automations that happen when we get a new attendee. For our most recent event: It seems like the addition of a new attendee no longer results in a trigger. I have no idea what is up.  Has anyone as this problem? Any insights into what might be going on? Has something changed in how eventbrite and zapier communicate?   

8
SamB
Community Manager
1 month ago
M
Marcelline DNew
asked in Troubleshooting

Notion to Google Sheets import issue: Status property not importing

Hi all! I have setup an integration between a Notion Database and Gsheet (new row addition + updates). All went well, but it seems that only the Status property from Notion does not import to Gsheet (empty cells) -- Does anyone know why this happens, and how it could be addressed? Many thanks! 

2
SamB
Community Manager
1 month ago
Process Agilist
Process AgilistBeginner
asked in Troubleshooting

Clio Integration: 401 on "API Request (Beta) in Clio" for any Clio Manage api request - Bug?

When attempting to identify a client by name in Clio Manage, through Zapier, there is one built-in method:Find Person Contact (shown below) This feature is insufficient for my needs, as there exists the possibility that there might be two people with the same name.  “Find a person” will return only one, even if there are several with the same name.  Will it be the right one?  Who knows?  I certainly don’t want to cross-contaminate confidential case information from one John Smith to a different John Smith. At this stage of the workflow, I do not have their ID, otherwise I would be using that.Fair enough, I’ll just directly make a call to the API, right?  I do this everywhere else in Zapier and it works just fine, calls to Google Drive which aren’t directly supported, etc.  So, this is assumed to be a known quantity of functionality.  However, when I try to engage Clio’s contacts.json API call through the “ API Request (Beta) in Clio” Zapier action, I get a 401 error.  So, as one does,

8
SamB
Community Manager
1 month ago
X
XayndroNew
asked in Troubleshooting

Error Message when sending gmail with attachment from Google Drive Upload

Hello,After the last update to Google Drive I am getting "Failed to create a send email in Gmail - not enough values to unpack (expected 2, got 1)" error while I was trying to send an e-mail with my attached pdf file from the earlier ‘Upload File in Google Drive’ step.This process was working just fine with the earlier version (legacy) of Google Drive, it started to give this error while sending e-mail after update.Does anyone have any idea how to resolve this issue?

7
communitymember
1 month ago
ConfoundedSquadcaster
ConfoundedSquadcasterBeginner
asked in Troubleshooting

Egnyte/Google Drive uploads from Squadcast - "Runtime exited with error: signal: killed" error

This post was split from the topic: Hi @MKWCreativeCo. Did you get anywhere with this? Any time I’ve tried automatically uploading things from Squadcast to Google Drive or Egnyte with Zapier, they’ve failed. I thought it was perhaps to do with the files being too big, but surely a 16 MB MP3 should be fine…My setup is:New Audio Recording Available → Upload File to Google Drive / Upload File to Egnyte. It sometimes works for smaller files, eg a 7 MB MP3. But anything much bigger than that and it fails, saying --- Error: Runtime exited with error: signal: killed Another annoyance with Squadcast is that the [New Recording Available trigger] doesn’t include the name of the session or show, so you don’t have any useful information for organizing the files even if they do successfully upload. The [Recording Session Ended] trigger does include the name of the show and session, but it doesn’t seem possible to include two triggers in one Zap so that you can reference the fields of one trigger ev

3
SamB
Community Manager
1 month ago
C
cliff189Beginner
asked in Troubleshooting

Free ai prompt tool available in zappier apps? Gemini doesn't work.

Free ai prompt tool available in zappier apps? Gemini doesn't work.

2
C
1 month ago
J
JessWhiteNew
asked in Troubleshooting

Zaps not working for Stan Store and Flodesk

Hello. I have a question. I am trying to connect my stan store to flodesk, so that when someone purchases on stan store, they get an email sequence from flodesk. I have connected everything and it says the test works but when going on stan store and downloading the pdf — the email sequence from flodesk does not work.Anytime that I am missing?

14
ken.a
1 month ago
A
aflouwBeginner
asked in Troubleshooting

Mailjet contact lists not showing up in Zapier

I want to connect GravityForm to Mailjet :  I can retrieve every forms and submissions from Gravity Form, but I cannot retrieve any of my MailJet contact list : I added the MailJet account with a SubAccount API Keys. In MailJet I can see I have several contact lists on my account :  How can I retrieve these contact lists in Zapier ?

13
ken.a
1 month ago
T
Tiger River WatchesBeginner
asked in Troubleshooting

HELP: Customer's mobile doesn't transfer from Bigin to Hubspot

I recently set up a Zapier to sync my customers’ information(Last name, first name, email, phone) from the Bigin to the Hubspot. I got everything correctly of customers’ info in the Hubspot besides their phone number. I did see there are phone number in the Bigin contact. But somehow it’s missing during this process. I attach how I set up the Zapier for this. Any helps will be great!! Thank you!!!! 

5
ken.a
1 month ago
M
mrose110New
asked in Troubleshooting

Copper CRM Stripe Integration: 400 Error on Email Match

Hi all -- Im getting 400 errors when trying to have stripe payments log to a clients profile in Copper CRM. Anyone have a set up for this? It seems like its requiring me to pick a specific landing spot, and won’t work when I have it choose by matched email

1
Troy Tessalone
1 month ago
C
CredoGrowthNew
asked in Troubleshooting

SalesQL-Salesforce Automation only running some of the time

I have an automation set up to automatically import contacts to Salesforce when I create a new contact using SalesQL. However it only works some of the time, and there doesn’t appear to be any pattern in which leads are working and which aren't.  

1
Troy Tessalone
1 month ago
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