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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 4,554 Topics
  • 21,002 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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4554 Topics

C
CarlosVBBeginner
asked in Troubleshooting

Teamleader error: Failed to create a deal in Teamleader Focus The app returned "customer.id invalid uuid"

Long story short, I wanted to connect a google sheets row to Teamleader (CRM package). I wanted Teamleader to create a deal whenever the status in google sheets of a row changes. The problem is that the Teamleader step always returns: Failed to create a deal in Teamleader FocusThe app returned "customer.id invalid uuid".Customer support of Teamleader did not really help. I am not sure this is because hardly anyone uses this zapier zap and therefore it does not work or that is really a problem from my side. Does anybody here know how I could solve the issue? I was already seriously contemplating changing the CRM package and wanted to give it a last go. If I could make the zap work then I might consider not changing. The problem with changing is that we use the CRM to bill the clients. The rest of the features of Teamleader are not used because of the high input necessity (double / triple entry of data) and the fact that it is very hard to create a “template” flow to make sure each contr

7
Danvers
1 year ago
S
Sl99New
asked in Troubleshooting

Thinkific doesn't move students from one course to the next after finishing a course and causes them to start over.

Hello everyone, I am a new user for Zapier and Thinkific. On Thinkific, I sell a few courses for my students. However, a few of my students expressed their concerns, when they complete a course within a bundle, it does not transition them into the next course. I made some Zaps on Zapier, connecting it to my Thinkific, and the zaps were made according to Thinkific’s article on prerequisite courses:https://support.thinkific.com/hc/en-us/articles/360030374454 I turned these zaps on as well. However, it seems that my students are still encountering the same problem, where when they complete the course, it does not transition them into the next course. Moveover, at the end, it seems that they restart the course after repeating. I am very unaware on how to fix this. Please, can someone help me with some troubleshooting and this predicament? Thank you for your time and consideration. 

3
christina.d
1 year ago
A
Amandine_88
asked in Troubleshooting

Error :Expected block type divider in request body

Bonjour, Je suis bloqué lors de mon update d’évenement outlook vers Notion. Sur Zapier : aucune erreur dans le testDès que je mets à jour mon event (ex : je change l’heure), je reçois cela de Zapier : Expected block type divider in request body  Je ne sais pas comment faire. J’ai l’impression que cela se passe lorsque je veux “mettre à jour” (mes deux première étapes étant : update outlook event puis find item in notion et ensuite seulement update item in notion). Quelqu’un aurait-il une idée ? Je fais ma jointure de recherche sur : 1. I Cal IUD (champs mis à jours lors de la création) Merci d’avance ! Amandine Moderator (Google Translate): I am stuck during my outlook event update to Notion. On Zapier: no errors in the testAs soon as I update my event (ex: I change the time), I receive this from Zapier:Expected block type divider in request body I do not know how to do. I feel like this happens when I want to "update" (my first two steps being: update outlook event then find ite

1
Z
1 year ago
B
bradleybBeginner
asked in Troubleshooting

Google Drive error: Failed to create an upload file in Google Drive The app returned "Not Found"

I’m trying to create a Zap to save my Wufoo form uploads to my Google Drive. I have successfully connected my Wufoo account and Google Drive account, but when I try to ‘select action’ none of the wufoo file upload fields seem to work (drive isn’t finding a file). It seems as though I’m selecting an incorrect form field from the Wufoo form. I’ve tried a few possibilities but all of them return the following error:Failed to create an upload file in Google DriveThe app returned "Not Found".

3
christina.d
1 year ago
C
Ciara MBeginner
asked in Troubleshooting

Hootsuite error: “Attachment has an unsupported mime type error” when posting images to monday.com board.

I’m hitting an issue with posting a graphic from Monday.com to Hootsuite and getting the “Attachment has an unsupported mime type error”. I’ve tried to get the image out multiple ways but I thought I had cracked it when I got an actual png link from Monday.com.  The URL is https://mindfulbirthing.monday.com/protected_static/12729604/resources/572177696/IG_%20mbcptt%20scholarship.png. I can see that in the URL it says protect_static so that’s probably the issue. Can anyone give me a clue how I get an image from Monday.com into Hootsuite via Zapier please? I just want to post image (originally created in Canva) into Hootsuite. I’ve tried to Google Drive, from Canva and from Monday.com. I know I’m doing something dumb - please help as I’m starting to lose my mind!

9
christina.d
1 year ago
M
mcbeyonceBeginner
asked in Troubleshooting

CSV delimiter is not separating data as expected in the output file

 Hello dear friends, I followed the instructions in the link above to combine multiple CSV files uploaded in a Google Drive folder into one Google Sheet.I am able to publish the Zap successfully but there is an issue with the CSV delimiter.Whether automatically or manually (I tried comma-separated and excel comma separated), data is not separated as expected in the output file as you can see here: Anyone with the same issue?Any advice on how to solve this? Thank you and have a nice day,David

1
christina.d
1 year ago
D
dougfBeginner
asked in Troubleshooting

Upload New RSS Feed Items to Dropbox

I am having difficulty getting new items in an RSS Feed to upload to an existing folder in my Dropbox account. I have setup the “New Item in Feed in RSS by Zapier” and that trigger has tested successfully. I believe the trouble I am having lies in the action portion. For app, I have selected Dropbox. for Event, I have selected Upload File. I have then logged in successfully to my Dropbox account. I have pointed the action to a specific, existing folder in my Dropbox account. Under file, I am not sure what to put here. I have tried a few variations, but none have worked successfully. A file actually gets uploaded to Dropbox in the proper folder, but it will not open and I don’t believe it is the proper file. When I attempt to open the file in Dropbox, it says something about the file extension not being recognized.

7
D
1 year ago
C
CLT BuyersNew
asked in Troubleshooting

Salesforce error: Could not create record of the "Account" object: Record Type ID value isn't valid for the user.

Hey Everyone. We are having trouble transferring new contacts to/from MailerLite to/from SalesForce. There error code that I am receiving is: Failed to create a record in SalesforceCould not create record of the "Account" object: Record Type ID: this ID value isn't valid for the user: 0124x000000LbNsAAKAny recommendations?

2
jesse
1 year ago
N
nikola miocinovicNew
asked in Troubleshooting

Google Meet start/end date and time is creating a meeting precisely 6 hours later than scheduled

I am trying to create a zap that creates a google meets meeting but, whatever time I input into the start date and time creates a meeting for exactly 6 hours later. I am working in London time so the time zone displayed is correct.   

2
N
1 year ago
N
nickshinner321New
asked in Troubleshooting

I cannot select the new Rex account I added to my Zap.

Hi,I am going mad! Everytime I change the Rex account to send to, when i publish it then just goes back to the original Rex account. It just will not update 

2
jesse
1 year ago
A
Anthony.RupertoNew
asked in Troubleshooting

Custom Fields in Interact Quiz not showing up in Zapier

Hello, I edited one of my lead collections on an Interact Quiz site to collect a custom field, but it is not showing up as an option to select as a data field in Zapier. Currently, when a lead comes in from Interact, I send an email to a parser with Name, phone number and email. I’d like to add that custom field’s entry as well, but the option isn’t there to add it to the body of the email that goes out. Any ideas?

1
jesse
1 year ago
K
kfsNew
asked in Troubleshooting

Error: email temporarily blocked

Hi,Have you ever come accross this error? What is it related to?All fields are entered correctly, tasks were run except for 1 that is returning an error. Would greatly appreciate your help!Thanks,Marta

2
Liz_Roberts
1 year ago
P
pdcondosNew
asked in Troubleshooting

Airtable Attachment not available in email.

I have records in Airtable with attachments.  When I create an email action in Zapier, I don’t have the option to add the attachment to the Zap.  Any help would be appreciated.

8
P
1 year ago
M
mroseBeginner
asked in Troubleshooting

ClickUp won't map dynamic data for Update Task action

Hi Zapier community!  I have a zap that’s supposed to move a task from one list to another in ClickUp.  I have a dynamic data field for the List ID, but whenever I test the zap, the task stays in its original list.  What could I be missing, please?  Thanks in advance!

4
M
1 year ago
P
Passer24Beginner
asked in Troubleshooting

When testing my Zap, I get an error when adding survey respondents' email addresses to Klaviyo.

Hi all.  I am looking to connect Survey Monkey and Klayvio. I want to collect emails from those who reply to the survey to be entered into a list in klayvio so a flow can be set up to send an incentive.  When I go to test this, I get an error that the test can capture an email. 

4
christina.d
1 year ago
F
FGMINew
asked in Troubleshooting

Gravity Form error: We hit an error adding your new account, authentication failed: Invalid Base URL

Hey!I am currently trying to connect Gravity Forms, EventBrite and WordPresss.I keep getting this error  

1
christina.d
1 year ago
G
Gremlin415New
asked in Troubleshooting

"Slack connection error: Try recreating the workflow step."

I’m working with a client who is experiencing the same bug described here: Is there a fix available yet? How can I get their account added to the list of impacted users?  My account is working fine, so you don’t need to add me to the list. 

1
shalgrim
1 year ago
MrBlueSea
MrBlueSeaBeginner
asked in Troubleshooting

WooCommerce Connection: authentication failed: Authentication response parse failed.

Right, I have been trying to setup Zapier for a a few days now and getting really fustrated with flimsy WooCommerce “integration” which will just not work.I’ve hit a number of errors which some I have overcome, but now I am stuck and whatever I do. Following support guides and trying to do the process all over again nothing seems to get past this final error. We hit an error adding your new accountauthentication failed: Authentication response parse failed.I have the plugin installed, I disabled WordFence as I thought that would be causing issues. I disabled custom permalink settings, I have tried over and over to get this to work but nothing seems to help.just to be clear I am a WordPress developer and I understand how WordPress/WooCommerce work on a developer level, why Zapier doesn’t work I do not understand.To be fair I wasn’t that hopeful when I saw the Zapier plugin review but I thought it may have just been people misunderstanding the setup guide but It doesn’t seem to work what

3
PaulDavidson
1 year ago
M
mydogisaboxerNew
asked in Troubleshooting

Catch Hooks are now infuriating!!!

Although i love the new editor for allowing me to not turn the zap off while developing, i think that Zapier as a company has made a huge mistake and taking a step back by changing the way that catch hooks work. you'll need to have the Zap Editor open with the webhook URL displayed. While leaving that window open, you'll want to send a new webhook to Zapier and then try loading more samples. Why is this an issue?100% of the time, in my use case, I DO NOT CONTROL WHEN THE TEST POST IS DELIVERED. I work with lead providers, which are posting leads to me, i do this so i can control the delivery of those leads to my individual employees. When I am onboarding a lead provider i DO NOT have control over when they are posting a test lead. This means that when I am building a new zap, I must rely on being in the same chrome tab with the zap open on the webhooks tab in the test section in order to retrieve the lead information. This is why it’s important to be able to receive lead data whenever 

2
christina.d
1 year ago
N
NPYCBeginner
asked in Troubleshooting

Google Calendar is being set to the wrong time even when my Google Sheet is set to the correct timezone.

I'm trying to create a zap that takes lines out of a google sheet, and creates a calendar entry into google calendar.It's working - to a point - except for one thing. It's putting the calendar entry into the wrong time/date. My google sheet is set to the correct timezone, my calendar also, and my zap - yet it's still pushing to the wrong timeSaturday, 24 September 2022, 12:00:00  - is my google sheet entry Zap response: startdateTime2022-09-25T06:00:00+13:00timeZonePacific/AucklanddateTime_prettySep 25, 2022 06:00AMdate_prettySep 25, 2022time_pretty06:00AM 

2
christina.d
1 year ago
mixelpix
mixelpixTinkerer
asked in Troubleshooting

{{zap_meta_human_now}} defaulting to GMT

Hello,I have my Zapier account configured to America/Los Angeles.I have some date-time fields in Airtable which Zapier writes to.I usually use the {{zap_meta_human_now}} value and the times display correctly in Airtable (where the fields are configured to display local time).  To be precise, the time displays correctly across user timezones, and is correct to the hour throughout the year whether in daylight savings time or standard time.Since 6/30/2022 the records I have such configurations writing to have been getting their time values set to what looks like GMT hours.Switching the Zapier time setting to {{zap_meta_pst_iso}} gets me in the ballpark, but now if I need correct to the hour timestamps, I will have to update all my zaps every six months for daylight saving.What happened that cause {{zap_meta_human_now}} to stop behaving?Thanks!

14
mixelpix
1 year ago
M
markhatterNew
asked in Troubleshooting

WordPress “Updated Post in WordPress” trigger cannot find any posts

Hi, I am trying to trigger a zap when a wordpress post is updated.I add the trigger “Updated Post in WordPress” and successfully connect to wordpress. However, it never finds a post.I have added new posts, saved them, edited them and saved again but it nevers finds them. If I set up a new trigger of New post it finds that so I know the connection works. Am I missing a step? Thanks 

1
christina.d
1 year ago
S
SMJBeginner
asked in Troubleshooting

My search function for Zapier Community doesn’t show any results for my queries.

No matter what word I search for here in the community it return 0 results.  I am logged in to the community.

9
S
1 year ago
A
Ar3m3fBeginner
asked in Troubleshooting

YouTube “The request cannot be completed because you have exceeded your quota” error

Hi all --I have a Zap that gets triggered when a new video appears in a playlist. Over the past 10 days I’ve received a couple of failure notification emails from Zapier that indicateError Message: YouTube: Trigger partner failure: The app returned "The request cannot be completed because you have exceeded your <a href="/youtube/v3/getting-started#quota">quota</a>.".  Any suggestions on how to stop this from happening?FWIW, the only other post on this that I’ve found is this one:which refers you to a Google API docs, and through them, to the Google API console, which doesn’t actually show who and how quota units are being used up. Is there a way to find out how many quota units are being use by a Zap, or if not, influence the triggering somehow? My Zap only needs to run once a day, but right now the only relevant YouTube trigger options seem to be to select “When a video shows up in a playlist”.Any suggestions would be appreciated -- thanks in advance!

374
christina.d
1 year ago
A
AmandaNNew
asked in Troubleshooting

Getting an error when testing my Zap saying there is no email even though I have selected the email field

Hi All! I am trying to integrate my Square Account new customers to a Klavyio list. Every time I test it I get an error saying there is no email even though I have selected the email field . Please help! Thank you 

3
christina.d
1 year ago

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