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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 9,653 Topics
  • 44,631 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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9656 Topics
E
EchoAutomationNew
asked in Troubleshooting
Can't Update Google Sheet Rows

I have tried several different ways with different Zap apps and I can NOT get a Google Sheet row to update when an email is added.  I want a sheet row to get updated when the email field from the initiating app is updated.  I keep getting “There was an error writing to your Google sheet.”  I use a ‘Lookup’ to make sure I can find the row that has been updated and it works great - but when I go to update the row - I get that error.  I tried with multiple trigger apps and get the same result.  HELP!!! (please)

4992
jesse
S
StormforgeNew
asked in Troubleshooting
Zapier says it's sending Tweets, but nothing is appearing on Twitter

As the title says, the Zap says it is successfully sending Tweets to my Twitter account, but nothing is appearing on that end. I've tested the Zap and, again, it says it successfully sent the Tweet, but somewhere between here and Twitter, it gets lost. It was working a few days ago, but suddenly stopped.Does anyone know what may be the culprit?

1046
jesse
T
TAHUNew
asked in Troubleshooting
Can't add role to discord id

Hi everyone, as per subject can’t succes adding role to discord users, i’ve already read all related posts( hope ) and tried many steps, actually I trigger by row in google sheet, find user and the add role using that ID, i always  got error in test and it does never complete task when in run, how to solve this  ?

1251
christina.d
S
Steve EllerBeginner
asked in Troubleshooting
Schedule Trigger Not Working

I have tried setting times for this zap numerous times and it never seems to work. As you can see I have a Schedule trigger with a time (and a time zone of set to Denver with me in Colorado Springs) and Delay and it never seems to fire. I need to make sure this test Zap is working before I deploy it on another Zap.   I have tested each step and there are no errors. Any ideas how to get this to work correctly?  

4799
S
M
madeWORKSHOPBeginner
asked in Troubleshooting
Issue with Looping running out of sequence

Could anyone explain to me why my Zap appears to be processing items out of sequence when looping? I’m feeding the Looping action an array of data in a specific order, each item then looks-up an Airtable record and creates a new row on a Google Sheet using that info. The array of items are being received in chronological order according to the ```date``` attribute, but are getting created out of order in the spreadsheet. Attached screenshots showing the loop iterations and the output in the spreadsheet.  

3172
M
C
Collingwood FoundryBeginner
asked in Troubleshooting
Error Message - " Already Enabled"

My zap turned off and now when I go to reenable it I get this error message 

1321
Troy Tessalone
Zapier Orchestrator & Solution Partner
S
Support 12BuildNew
asked in Troubleshooting
Google Spreadsheet 'Too much data' error

I keep getting the error ‘Too much data’ in Zapier when transferring to Google Docs. Even when I empted the Google Docs file. Any tips? 

12101
Troy Tessalone
Zapier Orchestrator & Solution Partner
J
joshfifelskiBeginner
asked in Troubleshooting
Airtable to Webflow Zap getting “Validation Failure” error

Hey all,  I’m trying to link an airtable table to Webflow CMS via Zapier and I’ve followed all of the steps that someone previously had done and I’m still getting the “ValidationError: Validation Failure”.  Here is a loom of what’s going on: https://www.loom.com/share/d0156a49e23743af94d7e6d699368867 

69515
christina.d
L
leandreNew
asked in Troubleshooting
MailerLite WebFlow newsletter subscription Zap error due to spam emails?

Our MailerLite x WebFlow Newsletter Subscription zap keeps stopping automatically due to a flood of failed requests/errors. We also noticed that the 200-300 failed requests happened on the same day. All of them were subscribing with the email “support@google.com”.Has anyone experienced this issue? Is it just a spam attack? If it is, what do we do to prevent it from happening in the future?

71
Troy Tessalone
Zapier Orchestrator & Solution Partner
T
TolkevaerketNew
asked in Troubleshooting
Why does Podio disconnect from Zapier?

I have set up a flow in zapier.It is a link in an E-mail ( this link is a link to a google form) When a person fills the form (Email and a workspace-name) it generates an action in Podio. It create a message in a certain workspace, that tells the members of that workspace, to let the person in to the desired workspace.It works perfectly fine. My problem is, that it only works for a period, and then an error occursHow can that be?

554
SamB
Community Manager
B
ButtonjerBeginner
asked in Troubleshooting
Microsoft Office 365: Unable to send an email. Error Code 413

This post was split from the topic: Outlook emails not sentHi it has been a month and this still isn’t working: 

7296
SamB
Community Manager
W
weinsteinrocksNew
asked in Troubleshooting
New Saved Message not working for private conversations In Slack

I’m using the Saved message in Slack, but it’s only working when I save a message in a channel.  When I save a message in a private conversation, the trigger does not work.

905
Troy Tessalone
Zapier Orchestrator & Solution Partner
T
tb7628New
asked in Troubleshooting
Wordpress to Twitter Zap no longer displaying images

Hi, I had a zap set up for wordpress to twitter. Each time a new published post was created it would display the “Title”, “Custom Text”, and “Link”. Previously the link would always create a box that pulled the featured image and that image would serve as the link in the tweet. Recently it stopped doing this and only displays the link, regardless of whether or not it is shortened by zapier. Can anyone advise on what could be preventing it from gathering the image?

551
Troy Tessalone
Zapier Orchestrator & Solution Partner
J
joshrooNew
asked in Troubleshooting
Can't connect Shopify with Facebook Offline Events: “You can't use offline event sets until the terms of service are accepted for” error

The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for... Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id...But when I click on to the link, there’s no terms to be accepted.I’ve tried a new browser too.Any ideas?

1272
jesse
A
Amy HWBNew
asked in Troubleshooting
Facebook Offline Conversions “You can't use offline event sets until the terms of service are accepted for COMPANY” error

Hi there, I am trying to set up Shopify, Facebook Offline Events Conversions. Every time I run a test, I keep getting this message:The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for COMPANY. Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id=BUSINESSID&data_source_i But when I click on the link, there is NO TERMS to be accepted. What do I need to do to get this working?

3365
jesse
M
michellepinkcallersNew
asked in Troubleshooting
Zoom - Youtube Zap error: "Media type 'text/html;charset=utf-8' not supported"

I recently have had all my zoom to Youtube zaps break…. anyone have any insights.  Here is the message I’m getting:  The app returned "Media type 'text/html;charset=utf-8' is not supported.".

8965
jesse
B
bkeithBeginner
asked in Troubleshooting
Pardot error code 201

Setting up Zapier to add a Prospect in Pardot.Receive the following error message:An error occurred while searching for (or creating) a prospect.Pardot ran into an error: Business Unit specified in Pardot-Business-Unit-Id header not found or inactive.. Error code: 201I see this has been asked before, but there is no resolution in the ticket: 

8703
Troy Tessalone
Zapier Orchestrator & Solution Partner
K
KatieClientServicesManagerNew
asked in Troubleshooting
AgencyBloc error "Invalid or Missing Record"

I am trying to make a zap that will create an activity in Agencybloc every time an event is created in outlook. Every thing looks good but when I test the trigger I get this message in the Agencybloc section:The app returned "Invalid or Missing Record Association Type or ID". Anyone know how to fix this?

463
Troy Tessalone
Zapier Orchestrator & Solution Partner
D
devopsuserBeginner
asked in Troubleshooting
Formatter (Date/Time) not working consistently

Hello, i have an automatization that convert date to + 6 month, but any cases doesn`t work correctly, can anyone help me?  I have a good input:But not good output:    HOWEVER i have a similar case: Good input: Good output:  

983
Troy Tessalone
Zapier Orchestrator & Solution Partner
A
Andrew HartNew
asked in Troubleshooting
Gravity Form Authentication failed

I am trying to connect my Zapier to WordPress Gravity forms, and I am unable to do and running into the following issues We hit an error adding your new accountauthentication failed: Your current version of the Gravity Forms Zapier Add-on is not compatible. Please update your add-on to use the Zapier integration.Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationWhat can I do to resolve this? 

3333
A
R
Recess TruckBeginner
asked in Troubleshooting
Create Invoice in QuickBooks Online results in “A business validation error has occurred”

Hi Kind and Helpful Community,I am trying to have our webform from Squarespace automatically create a invoice in QBO.I keep getting following error message: “Test Action Error” and when I hit Troubleshoot it asks me to make sure “Shipping” is turned on in my Quickbooks Online. My shipping IS turned on… is there anyone who could help me understand what is going on or do you have a zap that I can kindly copy please? Thanks,-Jessica @ Recess Truck 

5984
R
D
DaveBellNew
asked in Troubleshooting
Selected Firebase path not working

I am trying to output email address from a Firebase database to a Google Sheet. Simply I want to extract the first name, last name and email address for users which download our App. However when I am trying to do this in the setup within Zapier it is asking me to Enter a Firebase / Firestore Path, see below and attached screenshot.My question is where do I find this path? I have tried using the /user directory from the database but this doesnt seem to work. Any ideas would be much appreciated.  ThanksDave Specify the path to the object's key which contains the child objects to be queried, such as foo/bar/here. 

3391
robschmidt
I
idandNew
asked in Troubleshooting
Getting “authentication failed: 403 Forbidden” error when trying to connect S3

Hi there, I’m trying to connect my S3 amazon account to Zapier. I’ve followed this article to create a new user with permission - https://zapier.com/help/doc/how-get-started-amazon-ses#create-security-credentials-by-adding-a-new-zapier-user-to-iam I gave the right permission(AmazonSESFullAccess).I got Access key ID & Secret access key.I’m getting this error -  What I’m missing? Thanks,Idan. 

861
Troy Tessalone
Zapier Orchestrator & Solution Partner
R
RyanRNNew
asked in Troubleshooting
Discord "Cannot read property 'username' of undefined" error

Hello, I am currently setting up an integration for when members cancel their subscription on Kajabi, this then removes their role within my Discord server to revoke their access to all content.I am doing this by setting up an automation in Kajabi that when a customer cancels, they receive a specific tag. Then when this tag is applied, Zapier picks up on the Kajabi tag and will remove the role from the Discord user.However, after connecting both Kajabi & Discord to my Zapier account to create the zap. I am receiving this error code: "Error during execution: Cannot read property 'username' of undefined"

194835
SamB
Community Manager
mixelpix
mixelpixBuilder
asked in Troubleshooting
SurveyMonkey email collector in first question not working for Send Survey action

Has anyone been able to successfully automate sending a SurveyMonkey survey using an Email Collector with an embedded the first question? I’d like to make use of the feature to embed the first question in the email, but when I use the [FirstQuestion] variable, it isn’t included, I just get the survey link.  When I send the email collector from SurveyMonkey, the embedded question works fine.  How do I include this with the automation?Also, the behavior is very odd.  When I manually construct an email message with the explicit [Privacy], [FooterLink] and [OptOutLink] declarations in addition to the [FirstQuestion] I just lose all the HTML formatting.I even tried taking the HTML returned from the form and adding bracket enclosures to the “...Links” but got a msg that jinja formatting wasn’t supported.Anyone know what is going on here? 

4267
mixelpix
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