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Answer

Error authenticating Sage Accounting for regions outside the UK

  • February 19, 2023
  • 3 replies
  • 154 views
hypermize

Hello,

I just signed up for a trial of Zapier.

I cannot login to sage accounting software.
I am in South Africa. I have a sage accounting package. When I try to create a zap using sage accounting I am required to give my login details. I am providing the correct login details but it says that the username or password is incorrect.
I think that this is because I selected the wrong region initially. There does not seem to be an option to reselect the region before signing in to my sage account
Please help
Thanks you

Best answer by hypermize

Hi, Thank you for the reply.

I contacted support as well, apparently my Region is not supported

Using a different browser to choose the region again will not help.  

i will not be able to log into my sage account anyway.

​​​​​​​Thanks again for the advice

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • February 20, 2023

Hi @hypermize 

Good question.

Try using a new/different private browser to connect the app to Zapier here: https://zapier.com/app/connections

Help article for using Sage Accounting in Zaps: https://help.zapier.com/hc/en-us/articles/8496088340621

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
hypermize
  • hypermizeBeginner
  • Author
  • Beginner
  • Answer
  • February 20, 2023

Hi, Thank you for the reply.

I contacted support as well, apparently my Region is not supported

Using a different browser to choose the region again will not help.  

i will not be able to log into my sage account anyway.

​​​​​​​Thanks again for the advice

G
christina.d
Forum|alt.badge.img+9
  • christina.dZapier Staff
  • Zapier Staff
  • February 22, 2023

Ah, I’m sorry to hear that, @hypermize! We appreciate ya swinging back around to keep the community informed though! 

We’ll be sure to email and keep the thread updated if and when we expand the regions supported. 🙂

Thanks again for being apart of the Zapier community! 🧡

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