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Troubleshooting

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

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Troubleshooting your Zaps (session from ZapConnect 2021)

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DMazBeginner

asked in Troubleshooting

Microsoft Dynamics 365 CRM error: The app returned "URL was not parsed due to an ODataUnrecognizedPathException.

Hello everybody,I have a problem when I try to link the leads received on my website with Gravity Form on Microsoft Dynamics. Here is the error message that appears: “Failed to create a lead in Microsoft Dynamics 365 CRMThe app returned "URL was not parsed due to an ODataUnrecognizedPathException. Resource not found for the segment provided in the URL."Someone have any solutions ?Best Regards, David.

Instituto Médico da DorNew

asked in Troubleshooting

Typebot error: Authentication failed: The app returned "User not found."

I'm having a problem authenticating the Typebot token with zapier, I get the following message: authentication failed: The app returned "User not found".

Visual1AgencyBeginner

asked in Troubleshooting

Issues with loading choices for add/remove tags function in ActiveCampaign.

We’ve been having a weird issue with Active Campaign. Every time we try and use the ADD/REMOVE tags function we get this error. Normally were able to add and remove tags by finding them here...but for the past week we’ve been unable to “load the choices”I’ve tried - Testing the connection (connected fine) Reconnecting with the API (connected fine) Walking away and coming back later (I had a coffee and it was great)But it’s still an issue… Can anyone shed any light?

pandemic_pBeginner

asked in Troubleshooting

Slack Messages appearing as blank when I'm running it on an hourly basis but appears when I'm testing

Hi there, I’m looking to have automated messaging on Slack from some of our data tables. The message appears when I’m testing the data, but when I run it automatically on an hourly basis, the message appears as blank. Here is my slack automation

ZiplineBeginner

asked in Troubleshooting

Failed to find a person in Basecamp 3: Error from halted execution; nothing could be found for the search.

Hi there. I have a zap where one step keeps failing and I’ve had it working in the past: Find a person in BasecampI’ve tried a user’s email, first name, full name - nothing has been working. I get this error message: I have the exact search step that is working fine in a different zap. What am I doing wrong?

asked in Troubleshooting

Gmail error: Header values can't contain newlines (got 'xxxxxx\n' for header 'To')

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.Hi everyone, I’m a new Zapier user and trying to create a Zap where I get notified via gmail every time that someone new fills out my form (I created it using tally.so).This is a pretty simple 2-step flow but I keep encountering this error message and I’m not sure why:Failed to create a send email in GmailHeader values can't contain newlines (got 'grace@Housing.info\n' for header 'To')All I’m doing is inserting my email in the To line. Do I need to use a different value there? Thanks in advance for your help! :)

garycheethamBeginner

asked in Troubleshooting

Failed to create a transcription in OpenAI (GPT-3, DALL-E, Whisper) 504 Gateway Time-out

This post was split from topic: I am having a similar error to @Tim_wienboeker.I am using a Google Drive File object, not a URL. The file is a 6.3 mb MP3 that is 26 minutes long, mono audio with a sample rate of 22khz. It triggers the following error in the Whisper stage of the Zap.504 Gateway Time-out. Failed to create a transcription in OpenAI (GPT-3, DALL-E, Whisper)<html> <head><title>504 Gateway Time-out</title></head> <body> <center><h1>504 Gateway Time-out</h1></center> <hr><center>nginx</center> </body> </html>      <!-- a padding to dis

asked in Troubleshooting

Typeform to Nationbuilder - Required field "Email" (email) is missing.

I’m trying to run a zap that takes a survey result from typeform and creates a nationbuilder profile for the respondent (and then they would be added to a Nationbuilder list) However, the action is failing (see below) This is from a test run, where I entered the data myself so I know the email was inputted correctly into Typeform. Any advice?

ASIZAPBeginner

asked in Troubleshooting

Google Analytics 4 error: Google may be having issues with their API - please try again later.

Hello, I am trying to trigger an event in GA4 to mark conversions and I’ve used action “Create Conversion Event for a Property in Google Analytic” for this. I’m not sure if my GA4 event (for use specifically with Zapier) is wrong or if this is an issue with the integration.When I try to test it continuously gives me the following error: “Failed to create a conversion event in Google Analytics 4Oops! Something went wrong. Google may be having issues with their API - please try again later.“How can I resolve this? Any help would be appreciated, thanks!

asked in Troubleshooting

Zap test works, but doesn't actually run (Cal -> Google Sheets)

Hey, Thanks so much for taking the time to look! For context, we are wanting to create a Cal → Google Sheets Zap. Cal.com is a scheduling app (think Calendly). When someone books, they fill out key information in the booking form. We are using Zapier to send that info into Google Sheets. In the builder, I set everything up and when I run the test it works, however when a booking is actually made, the zap doesn’t fire. I’ve made sure the Zap is on, there’s not already info in the sheet, that the fields are correctly mapped, and even rebuilt it from scratch. Any thoughts? Here is the setup, thanks!

Colin KettlerNew

asked in Troubleshooting

Move a spreadsheet I just created into a folder I just created

I feel like this should be simple but I don’t know what’s going wrong. I’m creating a deal in an app called Pipedrive. My first task was to create a new google drive folder when the new deal was created. The second task is to create a google sheet when the new deal is created. I would like to move the newly created spreadsheet to the newly created google drive folder.Zapier prompts me to put in a search task so I did. The google drive search task test had no problem finding the newly created google sheet, but then when I go to create a new task to move the “found” google sheet, it says that it can’t find the sheet with the name given.Here’s the Google Sheet that it should be able to move... Any help here would be much appreciated. Thanks!

Lukasz20Beginner

asked in Troubleshooting

Google Sheets Zap stopped working after four days, and there were no transfers.

Hi,I set up 2 transfers from Google Sheet. It was working until 4 days ago. It stops and I don't see my transfers in TRANSFERS only in zap history.Can anyone help?

asked in Troubleshooting

Cannot retrieve Google Sheets column names when connecting to Obviously AI

Hello, I’m new to Zapier and i’m trying to create a zap that does the following: Get data from a google sheet that has its top row frozen. Trigger: new Spreadsheet Action: send it to obviously.ai model while selecting the action, i get the list of fields in obviously.ai that i need to map to the google sheets columns. the problem is that i cannot see the column names in the drop down. can you please assist? Thank you

asked in Troubleshooting

Google Calendar Event start trigger is delayed

I am using a push notification system capped progressier.com to send a push to our devices 60 minutes before event start times in our google calendar. It works great however the push rarely fires on time. It's usually anywhere from 5-15 mins delayed. I know zaps only poll around every 15 mins but if these calendar events have existed in the calendar for days in advance shouldn't zap already know about them? Or is it that zaps only run every 15 mins? I am confused.

gravitygoneBeginner

asked in Troubleshooting

Zapier Utilities formatter Line-Item to Text & Text to Line-Item not working for Google Sheets search.

Hi,So it seems that the output for Zapier Utilities formatter Line-Item to Text & Text to Line-Item is not giving me the appropriate response needed to to do a line-item Google Sheet Search. I’m using both Utilities’ type because I read in two other Community Support Threads that the value being formatted is already an array or something other than a comma separated list. Below are some screenshots: I am attempting to use the Nouns value from ChatGPT response.Line-Item-to Textthe response from UtilitiesUtilities Text-To Line ItemsThe response from Text-To Line-ItemsSearching using the response:( I am not sure what is going...the data is there:Any insight would help...

mediapoleBeginner

asked in Troubleshooting

Troubleshooting Zapier: MySQL Trigger and Filter Failing to Recognize Non-Zero idcompany Value

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.Hi all,I'm having a problem with a YouTube video import process and I'm using several tools, including MySQL, YouTube and Filter.1. I've set up a MySQL trigger that checks for new rows in my database.2. Next, I use a Filter action to check whether the company ID (id_company) in the database corresponds exactly to the one I specified in the filter (for example, 123).3. Finally, I try to upload the video to YouTube, but here lies the problem.The problem is that each time I create a zap for the first time, it blocks during the filtering stage, because the id_company is apparently equal to 0. However, when I check my database, I see that the id_company does indeed have a non-zero value.When I look at the data from my Zap runs (output data), I see that the id_company is indeed zero. However, if I create a new row in my

asked in Troubleshooting

Zap billing error: Invoice and payment amounts are mismatched

Hi. Community, I am trying to pay for a plan upgrade and I am getting an error as follows:Invoice and payment amounts are mismatched.has anyone ever encountered such and resolved

StudentoscarBeginner

asked in Troubleshooting

Mirroring tasks between tasks in Nimbus isn't working.

I am trying to mirror tasks between my two task-apps.However, it simply doesn’t do anything and I don’t understand why. Maybe anyone sees where there’s an issue?https://zapier.com/shared/57e851ff090fc004c6249c083dadf1026aa81573

ZipZapZopBeginner

asked in Troubleshooting

Run Zap on existing data in a Google Sheet

I have set up a zap triggered when a row is added/edited. In the past, I have been able to run the zap on the historical data of the zap, but now it seems like that feature is no longer available. How do I run a zap on rows of data in an existing Google Sheet? I am not sure if this matters but this zap is set to be triggered “instantly”

vinculonorteNew

asked in Troubleshooting

WordPress ran into an issue. Error code 400: Parámetro(s) no válido(s): username

Hi!I’m working on a zap that after a Thrivecart purchase is done, creates a new user in wordpress, makes the order in woocommerce, and send an automation in mailerlite.Things are good so far but for the new user in wordpres.I set email as username, but whet I test it, I receive a message from zapier that says:“WordPress ran into an issue. Error code 400: Parámetro(s) no válido(s): username”How can I solve that?Regards!

javabean8Beginner

asked in Troubleshooting

My "other" FB page is not an option to connect

I previously had used Zapier to connect a FB Lead Form to my Convertkit account. However, I stopped the ad and created a NEW page for a different business.The old page is The RVMompreneur and the new page is Alison Leigh OBM. I am trying to create a Zap the does the same thing with a new Lead Form Ad from this page, but no matter how many times I refresh the FB connection, my new page is not an option to choose.I have been made sure that I have given Zapier access inside Meta Business Suite but that didn’t change anything. Can you help me fix this?

TictactripBeginner

asked in Troubleshooting

I can't create a post on WordPress - no post field

Hello ! I'm not able to create a post on Wordpress using zapier because no post proposal was made when I chose the post type. My list is empty.As I have a custom theme on Wordpress, I thought it might be related to a renaming of the different post types... Are there any other possible reasons?

Guillermo_PranaNew

asked in Troubleshooting

Sending Google Drive file to OpenAI - “invalid_request_error” error

This post was split from the topic: Failed to create a transcription in OpenAI from Zoom recording: The app returned "invalid_request_error"Hi!Joining the crew with the same error, the file is a 15.9MB .m4a

empowrBeginner

asked in Troubleshooting

Attachment has an unsupported mime type - Hootsuite error for Gdrive link

I’m getting this error ‘Attachment has an unsupported mime type’ when I’m trying to add google drive files in media url fields of Hootsuite integration. I saw this question here but the topic is closed without clarifying the solution clearly.

ankit vermaBeginner

asked in Troubleshooting

Asana to Salesforce task creation limited to one project in Zapier

I have Created Asana to salesforce task using zapier . But Only create a task only one specific project in asana . How can I create a Asana to salesforce task for multiple projects. what is limitations of zapier to create Asana to salesforce task.I can’t create task in salesforce for multiple asana projects using zaiper. only create a one specific projects and and I can’t able to add multiple project list in zaiper on event (New task in project in Asana).How to solve this problem?

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