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Question

Zap billing error: Invoice and payment amounts are mismatched

  • August 17, 2023
  • 5 replies
  • 132 views
Thabiso

Hi. Community, 

I am trying to pay for a plan upgrade and I am getting an error as follows:

Invoice and payment amounts are mismatched.

has anyone ever encountered such and resolved

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    5 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • August 17, 2023

    Hi @Thabiso 

    Good question.

    Billing issues need to be serviced by Zapier Support: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    Doyle2
    play_creative

    I’m having the same issue - attempting to upgrade my account but I keep seeing the error: 'invoice and payment amounts are mismatched'.

     

    I contacted support 2 days ago without response.  Can anyone help??

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • September 8, 2023

    Hi there @Thabiso and @play_creative! 👋

    So sorry to hear of the issues in upgrading your accounts. As Troy mentioned reaching out to our Support team would be the best approach here.

    That said, I’d also recommend double-checking the card and address details you’re using are correct. You can find out more about what troubleshooting payment failures here: What happens if my payment fails?

     
    Hope that helps to get you both pointed in the right direction! 🙂

    S
    • spadatomas
    • New
    • September 19, 2023

    Hi!

     

    Did anyone manage to resolve this issue? I'm experiencing the exact same thing, and I've already tried changing several things in my profile, but it's still the same. I've raised a ticket, but I haven't received a response yet.

     

    Thank!

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • September 28, 2023

    Hi folks! 👋

    @Thabiso - I’m not seeing any support tickets linked to your account, if you’re still experiencing issues please contact the Billing and Accounts department by selecting the Accounts, pricing and billing option from the bottom of the page here: https://zapier.com/app/get-help. They’ll be the best folks for assist on these kind of issues.

    @play_creative and @spadatomas - it appears the Support team have since replied to both of your requests. If you have any follow-up questions on that at all it would be best to continue the conversation with them directly over email. 🙂

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