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Answer

Failed to find a person in Basecamp 3: Error from halted execution; nothing could be found for the search.

  • August 22, 2023
  • 5 replies
  • 98 views
Zipline
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Hi there. 

I have a zap where one step keeps failing and I’ve had it working in the past: Find a person in Basecamp

I’ve tried a user’s email, first name, full name - nothing has been working. I get this error message: 

 

I have the exact search step that is working fine in a different zap. What am I doing wrong? 

 

Best answer by Zipline

Ok I realize what the issue is. The emails in Basecamp are under a different alias than what we have in SFDC, so it’s not able to do a proper look up, thus the error message. I will reach out to our internal support for help on this. Thanks troy!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 22, 2023

Hi @Zipline 

Good question.

We would need to see how your Zap step is configured with screenshots.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Zipline
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  • ZiplineBeginner
  • Author
  • Beginner
  • August 22, 2023

 

Thanks @Troy Tessalone, here’s a screenshot above. I’ve made sure that Jenn is a member of the basecamp project as well.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 22, 2023

@Zipline 

Can you post a screenshot of the related Person in Basecamp as proof?

Perhaps try searching by email address as that’s a unique value.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Zipline
Forum|alt.badge.img
  • ZiplineBeginner
  • Author
  • Beginner
  • Answer
  • August 22, 2023

Ok I realize what the issue is. The emails in Basecamp are under a different alias than what we have in SFDC, so it’s not able to do a proper look up, thus the error message. I will reach out to our internal support for help on this. Thanks troy!

SamB
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • September 8, 2023

Thanks for letting us know @Zipline! Really appreciate you taking the time to circling back here to share your findings with the rest of the Community. 

Eager to ensure you’re all set here so please do keep us updated on how you get on with the Support team. The Community is here if you need any further help at all. 🙂

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