About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Zap test works, but doesn't actually run (Cal -> Google Sheets)

  • 23 August 2023
  • 5 replies
  • 62 views
jhorne

Hey, 

Thanks so much for taking the time to look!  For context, we are wanting to create a Cal → Google Sheets Zap. Cal.com is a scheduling app (think Calendly).  When someone books, they fill out key information in the booking form.  We are using Zapier to send that info into Google Sheets.  In the builder, I set everything up and when I run the test it works, however when a booking is actually made, the zap doesn’t fire. 

I’ve made sure the Zap is on, there’s not already info in the sheet, that the fields are correctly mapped, and even rebuilt it from scratch.  Any thoughts?  Here is the setup, thanks!

 

 

 

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @jhorne 

Good question.

Check your Zap Runs for activity and possible errors: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
jhorne

Thanks for the quick reply!

Unfortunately it says there is no activity.

Troy Tessalone
Userlevel 7
Badge +14

@jhorne 

You can try reaching out to Cal.com Support as they likely own and maintain their Zap app integration.

Perhaps you need a certain Cal.com plan to use the Zap app.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
jhorne

Thanks, I just looped them in and referenced this thread, much appreciated!

SamB
Rank
Userlevel 7
Badge +11

Hello there, @jhorne! 👋

Just wanted to pop by here to check how you got on with the Cal.com support team? Were they able to identify why the Zap was failing to trigger and rectify the issue on their end?

If the Zap still isn’t triggering for new bookings it may be best to get in touch with our Support team to investigate the logs for the Zap in case they’re able to track down any further details as to what might be preventing the Zap from running. They’ll also be able to open up a bug report for the apps developers on your behalf if necessary.

Looking forward to hearing from you! 🙂

Reply


Terms & Conditions