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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 9,030 Topics
  • 41,905 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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9033 Topics
S
spinmanBeginner
asked in Troubleshooting
Notion error: The version of the API does not support this type of block type. Please upgrade your API version

When I forward an email to zapier that then goes into a Notion Database, I’m having issues with the “Content” field in Notion.  I have the Zap set on that field to to “Body Plain”.  When I send an email to zapier, it creates the notion database item however, the content has a lot of HTML text with some plain text mixed in.I’m trying to figure out how to get the actual body of the email to come across so that it looks the same.  Any tips or ideas on this?  I’m using Spark email as my client email.  I wish Spark would create a “Service” for notion :).

5872
Reneebrowne
ciclolutions
ciclolutionsNew
asked in Troubleshooting
Zapier registers double income to Quipu

Hello!If I register a sale of 2 units, 1€ each, including taxes, that is of course a total sale of 2€. But Zapier sends wrong information to Quipu, my invoicing platform. These images correspond to the same test sale. First one from my Wocommerce POS, second one from Quipu. What am I doing wrong? 

113
ken.a
ng67
ng67Beginner
asked in Troubleshooting
Outlook Images not showing

Hi allI have a zap: Smartsheets Fliter Email send HTML from outlook Issue: My image links are public but they do not show on the test.I  have changed my img src=  in my html with the following urls:Saving the images on onedrive set to public Saving the images on Google Photos set to publicOther: I don’t have any other mailers what can I use so my images display in my table in outlook? The links and the email format looks good it is just the images

26416
ken.a
TheZapMan
TheZapManNew
asked in Troubleshooting
Salesforce error: Could not create record of the "CampaignMember" object: Lead ID: id value of incorrect type

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.A am testing a Zap that is Gravity Form to Salesforce for Lead Collection. But when I got to test it I get this error.Failed to create a lead in SalesforceCould not create record of the "CampaignMember" object: Lead ID: id value of incorrect type: xxxxxxxxI have tried several of the community articles, but none have seemed to help. Would I be able to get some support?

1845
ken.a
Ifancy
IfancyBeginner
asked in Troubleshooting
Salesforce error: Could not find any records of "Orderitem" object: INVALID_QUERY_FILTER_OPERATOR: invalid ID field

Hi,I m trying to get order products from a order and using find record(s) to get all the records,But facing below error,I am attaching the screenshot of all the zap  

2572
Danvers
T
thinker500Beginner
asked in Troubleshooting
Shopify connection error: Zapier is only compatible with stores that have an online store

I need to connect Shopify account with Zapier. When I enter the Shopify store URL in the connection setup popup, it shows me the following error. How can I resolve it and add Shopify to my Zapier account?  

8602
Danvers
demian
demianNew
asked in Troubleshooting
Teachable 401 "you can't do that" error

Hi there. I'm on the Zapier Pro plan but I keep getting a 401 error saying "you can't do that". I've tried reconnecting my zapier account and re-entering my subdomain, but I'm still having the same problem.

821
SamB
Community Manager
Michaela.Dyck
Michaela.DyckNew
asked in Troubleshooting
Zap error: result_message: Could not add contact; missing email address

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I have a zap running, FB Lead Ads > ActiveCampaign. There is no warning.If i test the Zap with an existing  email adresses everthing works fine - contact is running into Active Campagin.But as the FB Lead Ad is running now, no contct is running into Active Campaign. IIm wondering about one message in the zap history which says:result_message: Could not add contact; missing email addressCan you help me?  

421
SamB
Community Manager
Ablou
AblouBeginner
asked in Troubleshooting
Downloading QB Online Invoice to OneDrive file is blank

Testing a zap that triggers when a new invoice is created in QuickBooks Online - the creation of a new invoice tiggers a folder to be created in OneDrive, this works. Then using ‘upload a file in OneDrive’ to download a PDF of that invoice and put it into the folder just created. Testing it says it’s worked but no file shows in the folder, when visiting the link on the test an empty/blank file is downloaded. Using the QuickBooks field ‘PDF: (Exists but is not shown)’ - how can I get this working? Screenshots of setup below: Step 1: (WORKING) Step 2: (WORKING) Step 3: (FILE DOES NOT APPEAR IN ONEDRIVE FOLDER AND USING TEST LINK FILE IS BLANK) 

302
Ablou
debivy
debivyNew
asked in Troubleshooting
HubSpot-Gmail Zap not logging sent emails in HubSpot

I created a zap so when a new customer is added to a contact list in HubSpot it will automatically send out an email from my gmail account.  The gmail account is integrated with HubSpot to track and log emails.  However, when the email is sent using the zap, it doesn’t log it into HubSpot.  I can view the email in my sent folder in gmail.  Any suggestions as to why it doesn’t log into HubSpot?

281
Brem
VinnieB
VinnieBNew
asked in Troubleshooting
Failed to create a text transform in Formatter by Zapier: The app returned "Transform P10257" not found.

I’m working with the formatter. Extracted my text from “2304-2511-0257” which is “10257”. How come I cannot find any means to transform into “P10257”??? Seems so simple. I’ve tried operators and quotation marks …. no luck 

351
ken.a
M
Magdalena WilhelmBeginner
asked in Troubleshooting
Can’t connect Outlook profile - “Unable to send email: This feature requires new permissions from your Outlook account” error

Hello, I wanted to connect my Outlook Profile with Zapier. And in the step to send E-Mail this error came. What can I do?

1333
ken.a
AJ01
AJ01Beginner
asked in Troubleshooting
Hubspot to Mailchimp Zap not updating any field except email

Hi,  We manually add new deals to Hubspot and want that data to be exported to Mailchimp. We added a Zap for it, but it only exports email field and leaves all the other fields such as name, location, company name etc.  Any suggestions on how we can fix this?  Thanks. 

163
Brem
J
jferstBeginner
asked in Troubleshooting
New Card Trello Trigger not firing with new card created through chrome applet

I use the Trello add card chrome applet a lot, but when I try to create a Zap for “New card created” it does not fire for those cards (it does for cards added manually). I have the Zap configured to just look at the board and list I want it to and still not seeing those cards. I have even tried triggering on “new label added to card” (added via butler / Trello Automation - the new label automation in Trello DOES work for these cards) but still not seeing those cards.  I let my zap run (both configurations) for a few days just to be sure, but still nothing. I started looking at the Trello automation to post to an endpoint (thinking of using Zapier webhook) and think I could go that route, but then I need to dig into the variables I need in the payload… seems like a lot of work and not sure if it will work.

1692
ken.a
Soph x
Soph xBeginner
asked in Troubleshooting
SMTP by Zapier error: Authentication failed: Connection unexpectedly closed: timed out

I am trying to connect STMP by Zappier to my email provider. We use bluehost - roundcube webmail. Port 465. Keep getting the error saying:authentication failed: Connection unexpectedly closed: timed out Can anyone advise? is it because we use .org mail addresses? going on day 3 of not being able to set this up and it’s the main reason we are migrating to Zapier so need it to work!

7262
Soph x
Zludany
ZludanyBeginner
asked in Troubleshooting
Google Assistant integration to ChatGPT malfunctioning

Hi guys. Zapier docs saying under test circumstances it's 50 seconds to wait for the answer until closing connection to a 3rd party service like ChatGPT.I am trying to compare the answers for the question piped through via zapier to ChatGPT, and the raw content from the web interface, but it's totally different.Mostly i got error messages back, like i don't get it etc.It seems the delay for the response of ChatGPT service is too short, because simply the integration of Google assistant is failing to work. Anybody has a Google Assistant -> ChatGPT integration experience?

2729
SamB
Community Manager
S
SWhiteBeginner
asked in Troubleshooting
Facebook Leads only sends email addresses to Mailchimp and not populating first name/last name.

Hello - I currently have a Zap for FB lead ads to MailChimp.  The issue I am having is that it is only sending email addresses to MailChimp and not populating first name/last name.  I currently have 250 leads in MailChimp with only email addresses. How do I fix this going forward and is it possible to populate the existing contacts in MailChimp with first name/last name - WITHOUT doing it manually.  Minimum of first name is important for email sequencing.When this was tested, it seemed to populate fine, so I am not certain why it isn’t working with actual leads from FB.   Any help would be appreciated!ThanksShelly

904
Troy Tessalone
W
wbowlesBeginner
asked in Troubleshooting
Hubspot "Find Contact" Action: Not Finding All Contacts and Stopping After First contact is found

We probably have something configured incorrectly but we’re having issues with the “Find Contact” action when integrating with hubspot. Our Zap is supposed to:  Look up specific deals based on swim lane Based on a deal property, find contacts who share the same property  Associate the identified contacts with the dealFor example, we offer a product with seat licenses. We have a deal with a single contact associated to it. We want to find ALL of the contacts who are part of this account (seat holders) and associate them to the deal. For the most part, everything is working. It finds the correct deals, filters the right properties, and associates them to the deal correctly. Our main issue is, it stops after finding one contact when there are at least 15-20 others that should have been associated. Are we using find contact incorrectly? Is it designed to stop after finding the first contact? 

3176
V
Abd
AbdNew
asked in Troubleshooting
Tidio error, Zap could not be turned on: The app returned "node_uuid_invalid_uuid"

Help fixing the error in the attached screenshot’s welcome. Thanks.

463
Brem
ZapdosMultiplier
ZapdosMultiplierNew
asked in Troubleshooting
Clockify / Adminpulse, Cannot read property 'length' of null

Hi All,New to zapier, looking for a zap between Clockify and Adminpulse.Can't seem to make it work: Trigger New Time Entry in Clockify Action Create Work Registration in AdminPulse Test action: Failed to create a registrationcreate in AdminPulse Cannot read property 'length' of nullit requires the following fieldsRegistration Date (can only find Date + Time) Relation APR Code (No clue) Resource identifier (No clue?) Time from (Start date + time) Time to (End date + time)For registration date, time from, and, time to, i can only find Date+Time format.Relation APR Code + Resource ID, can not find any explanation what is needed here.Please advice! 

152
christina.d
BALFP
BALFPBeginner
asked in Troubleshooting
Trying to add multiple items to monday.com from Woocommerce

Hi all,I’m currently having a little problem trying to add multiple items from woocommerce to monday.com.As of now, when a order is created in woocommerce, I have a zap that creates a new group in a Monday.com Board using the order number and client name.  What I would like to be able to do is the items the client purchases through woocommerce are added on different lines within the new group that is created. I have managed to get to the point that the items purchased are added to the group but all on the same line (item) and not added individually as seperate items.Is this something that is possible ? I was able to do it using sub items, but cannot add additional info such as price quantity using the API. 

1983
Brem
Adr058
Adr058New
asked in Troubleshooting
Time zone issue - Zap changes my timezone output

I created a zap to connect two Notion databases. When an item is added to database A, create a new term in database B. The time zone is default in both databases. But when the Zap runs, it changes the timezone in database B from PST to EST so my items always show in the day before the date entered in A. Does anyone encounter the same issue? Thanks!

3913
Brem
Salim Nicolas
Salim NicolasNew
asked in Troubleshooting
Woocommerce to square Missing required parameter. : order.line_items[0].name

Helllo .  is it possible to create an order in woocommerce and using zapier the order wiil  be created in square. i tried that and i got an error . can you help me to solve it : Missing required parameter. : order.line_items[0].name  

741
Brem
tcangas
tcangasBeginner
asked in Troubleshooting
Issue with Filter setup: Creating Multiple Contacts in Bntouch for All Loan Officers Instead of Target Individual

Humbly seeking assistance yet again as I still can’t get this zap right. I’ve created individual zaps (for the 6 participating loan originators) creating a new loan in Bntouch when a new loan is entered into Arive. I have the filter below set up and each individual’s user keys in the final step creating the new Bntouch contact. The problem seems to have to be in the filter because what is happening is every time a new loan is created in Arive, it’s creating a new contact in Bntouch for all 6 loan officers, not just the target individual. I tried a couple other arrangements on the filter but it doesn’t test out. Any ideas?  

277
ken.a
Joelle_123
Joelle_123Beginner
asked in Troubleshooting
If Pipedrive person matching filter do new spreadsheet row - not working

My Trigger app is Pipedrive | Trigger Event: is Person Matching Filter in PipedriveAction: Create Spreadsheet Row in Google Sheets Hey there, I could need some help with the described Zap :) The Zap doesn’t work, even though the tests on Zapier are working and the Zap is On.  

305
ken.a
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