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Question

Unable to Limit Slack-Jira Automation to Primary Issue in a Thread

  • 23 November 2023
  • 9 replies
  • 41 views
A

Hi, I have tried the slack-Jira automation that will automatically allow an issue reported on a slack channel to be added to the Jira board, but it keeps adding every single issue in the thread to Jira, What can I do to make it add only the primary and first issue escalated on the channel.
 

9 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Anita_dominic 

Good question.

Please post screenshots with how your Zap steps are configured to give us more context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

Hello, please see attached 

Troy Tessalone
Userlevel 7
Badge +14

@Anita_dominic 

We would need to see screenshots with how each Zap step is configured in the Zap EDIT mode.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

Hello, please explain further. This was integrated by my product manager and I’d need to explain in clear terms. Can you share a sample Of what you’re expecting to see to reduce the back and forth when requesting the required information.

Troy Tessalone
Userlevel 7
Badge +14

@Anita_dominic 

We need to see screenshots with how each of your Zap steps are configured in the Zap EDIT mode so we can see what fields have which values/variables set.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
K

Does this suffice?

 

A

Hello @Troy Tessalone Apologies for the delayed response.
Please find the Zap configuration as requested. I’m available to get on a call to resolve this ASAP.

Troy Tessalone
Userlevel 7
Badge +14

@Anita_dominic 

We need to see screenshots with how each Zap step is configured, not just the order of the Zap steps.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@Anita_dominic 

If you need help, considering hiring a Certified Zapier Expert: https://zapier.com/experts

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


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