Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Answer

Zap keeps switching off after publishing: GravityForms and Jira Service Management

  • November 22, 2023
  • 5 replies
  • 167 views
F

Hello,

 

I've been creating a connection between GravityForms and Jira Service Management.

The idea is simple: a form is completed in Gravityforms and gets registered in Jira.

When manually testing the Zap, the connection works. But as soon as I publish it, the Zap immediately switches off.

I tried completely rebuilding the Zap and re-connecting with GravityForms, but this didn't help.

Also a detail: my Jira account was first activated, then de-activated and then activated again. But after this I reconnected it to Zapier and rebuilt the Zap.

 

Any ideas how to fix this?

 

Thanks!

Best answer by Troy Tessalone

HI @Fidus 

Good question.

Check your Zap app account connections: https://zapier.com/app/connections

Check the Zap > Details > Change History for clues as to why the Zap is turning off automatically.

https://zapier.com/app/zap/XXXXX/activity

Change the XXXXX with the ID of the Zap found in the browser URL when viewing the Zap in EDIT mode.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • November 22, 2023

HI @Fidus 

Good question.

Check your Zap app account connections: https://zapier.com/app/connections

Check the Zap > Details > Change History for clues as to why the Zap is turning off automatically.

https://zapier.com/app/zap/XXXXX/activity

Change the XXXXX with the ID of the Zap found in the browser URL when viewing the Zap in EDIT mode.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
F
F
  • FidusBeginner
  • Author
  • Beginner
  • November 29, 2023

Thanks! I just have been checking the Change History. It appears Zapier automatically turns off my Zap 3-4 seconds after switching it on. Any clue how to fix that?

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • November 29, 2023

@Fidus 

We would need to see screenshot with what you see in the Change History.

Or you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
F
  • FidusBeginner
  • Author
  • Beginner
  • December 1, 2023

@Troy Tessalone 

 

Here is the screenshot! It continues like this for all 9 pages in the Change History.

Any idea how to solve this? Thank you 🙂

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 1, 2023

@Fidus 

Try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Terms & ConditionsAccessibility statement