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No option for my business Instagram account when I have already linked the Instagram account with the same email Facebook page and I’ve allowed Zapier all access to the pages. 

Hi there @certify.th,

Welcome to the Community! 🎉

I’m so sorry to hear about the troubles with your Zap.

Before we dive deeper, could you please check you have given Zapier (on Facebook) permission to grant these permissions:

https://www.facebook.com/settings?tab=business_tools&ref=settings

8858624c5e104ae6e296e6994ccaa896.png
(view larger)

Once these settings have been verified please reconnect your Instagram accounts to sync up those new settings!

  1. Please head to the “Apps” page here: https://zapier.com/app/connections
  2. Reconnect your Instagram for Business account.

Please let me know if this works for you.

Hi there @certify.th,

Welcome to the Community! 🎉

I’m so sorry to hear about the troubles with your Zap.

Before we dive deeper, could you please check you have given Zapier (on Facebook) permission to grant these permissions:

https://www.facebook.com/settings?tab=business_tools&ref=settings

8858624c5e104ae6e296e6994ccaa896.png
(view larger)

Once these settings have been verified please reconnect your Instagram accounts to sync up those new settings!

  1. Please head to the “Apps” page here: https://zapier.com/app/connections
  2. Reconnect your Instagram for Business account.

Please let me know if this works for you.

Hello! Thank you for responding to my problem, I have deleted my Instagram connection for ‘Apps’ and reconnected in my Zaps as well as allowing Zapier all permissions & access to my Facebook page. However, there are still no options for ‘Instagram account to use’. 

There is one notable UI component which might be a problem, in the first page in editing permissions settings, when linking an instagram account it says ‘You don't have any Instagram professional accounts linked to a Page.’ but when I press ‘ Link account’ I already do have an instagram account linked in the ‘business.instagram.com’ website. 

Hi @certify.th,

Thanks for the update!

I think it will be helpful to check these business settings in Instagram to ensure your Instagram page is enabled for Business use: https://help.instagram.com/502981923235522 

I say that because the Instagram for Business app currently only supports Business accounts and not any other kinds of Instagram accounts (like a “Creator” account, for example).

Please keep me posted! 

Hi @certify.th,

Thanks for the update!

I think it will be helpful to check these business settings in Instagram to ensure your Instagram page is enabled for Business use: https://help.instagram.com/502981923235522 

I say that because the Instagram for Business app currently only supports Business accounts and not any other kinds of Instagram accounts (like a “Creator” account, for example).

Please keep me posted! 

Thank you so much, it worked. Turns out my Instagram account was just a ‘Professional account’ and not a ‘Business account’, caused so much trouble but it is solved. 

You are most welcome @certify.th! I’m glad to hear I was able to point you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

heyoh, I am having the same issue, there is noting available in the “Instagram Account to Use” menu. the “Link an Account” options takes me to a get started page for Instagram. I have gone walked through all the steps in the above links .

 

Nevermind, I Got it

 

That’s awesome @TheeNate! I’m glad to hear you were able to get it sorted!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

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