About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Cannot add Instagram Account for use in 'Publish photo for Instagram Business'

  • 3 November 2023
  • 8 replies
  • 145 views
C
Userlevel 1

No option for my business Instagram account when I have already linked the Instagram account with the same email Facebook page and I’ve allowed Zapier all access to the pages. 

icon

Best answer by ken.a 7 November 2023, 07:39

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

8 replies

ken.a
Userlevel 7
Badge +6

Hi there @certify.th,

Welcome to the Community! 🎉

I’m so sorry to hear about the troubles with your Zap.

Before we dive deeper, could you please check you have given Zapier (on Facebook) permission to grant these permissions:

https://www.facebook.com/settings?tab=business_tools&ref=settings

8858624c5e104ae6e296e6994ccaa896.png
(view larger)

Once these settings have been verified please reconnect your Instagram accounts to sync up those new settings!

  1. Please head to the “Apps” page here: https://zapier.com/app/connections
  2. Reconnect your Instagram for Business account.

Please let me know if this works for you.

C
Userlevel 1

Hi there @certify.th,

Welcome to the Community! 🎉

I’m so sorry to hear about the troubles with your Zap.

Before we dive deeper, could you please check you have given Zapier (on Facebook) permission to grant these permissions:

https://www.facebook.com/settings?tab=business_tools&ref=settings

8858624c5e104ae6e296e6994ccaa896.png
(view larger)

Once these settings have been verified please reconnect your Instagram accounts to sync up those new settings!

  1. Please head to the “Apps” page here: https://zapier.com/app/connections
  2. Reconnect your Instagram for Business account.

Please let me know if this works for you.

Hello! Thank you for responding to my problem, I have deleted my Instagram connection for ‘Apps’ and reconnected in my Zaps as well as allowing Zapier all permissions & access to my Facebook page. However, there are still no options for ‘Instagram account to use’. 

There is one notable UI component which might be a problem, in the first page in editing permissions settings, when linking an instagram account it says ‘You don't have any Instagram professional accounts linked to a Page.’ but when I press ‘ Link account’ I already do have an instagram account linked in the ‘business.instagram.com’ website. 

ken.a
Userlevel 7
Badge +6

Hi @certify.th,

Thanks for the update!

I think it will be helpful to check these business settings in Instagram to ensure your Instagram page is enabled for Business use: https://help.instagram.com/502981923235522 

I say that because the Instagram for Business app currently only supports Business accounts and not any other kinds of Instagram accounts (like a “Creator” account, for example).

Please keep me posted! 

C
Userlevel 1

Hi @certify.th,

Thanks for the update!

I think it will be helpful to check these business settings in Instagram to ensure your Instagram page is enabled for Business use: https://help.instagram.com/502981923235522 

I say that because the Instagram for Business app currently only supports Business accounts and not any other kinds of Instagram accounts (like a “Creator” account, for example).

Please keep me posted! 

Thank you so much, it worked. Turns out my Instagram account was just a ‘Professional account’ and not a ‘Business account’, caused so much trouble but it is solved. 

ken.a
Userlevel 7
Badge +6

You are most welcome @certify.th! I’m glad to hear I was able to point you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

T
Userlevel 1

heyoh, I am having the same issue, there is noting available in the “Instagram Account to Use” menu. the “Link an Account” options takes me to a get started page for Instagram. I have gone walked through all the steps in the above links .

 

T
Userlevel 1

Nevermind, I Got it

 

ken.a
Userlevel 7
Badge +6

That’s awesome @TheeNate! I’m glad to hear you were able to get it sorted!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

Terms & Conditions