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Best answer

Zap keeps switching off after publishing: GravityForms and Jira Service Management

  • 22 November 2023
  • 5 replies
  • 49 views
F

Hello,

 

I've been creating a connection between GravityForms and Jira Service Management.

The idea is simple: a form is completed in Gravityforms and gets registered in Jira.

When manually testing the Zap, the connection works. But as soon as I publish it, the Zap immediately switches off.

I tried completely rebuilding the Zap and re-connecting with GravityForms, but this didn't help.

Also a detail: my Jira account was first activated, then de-activated and then activated again. But after this I reconnected it to Zapier and rebuilt the Zap.

 

Any ideas how to fix this?

 

Thanks!

icon

Best answer by Troy Tessalone 22 November 2023, 16:27

View original

5 replies

Troy Tessalone
Userlevel 7
Badge +14

HI @Fidus 

Good question.

Check your Zap app account connections: https://zapier.com/app/connections

Check the Zap > Details > Change History for clues as to why the Zap is turning off automatically.

https://zapier.com/app/zap/XXXXX/activity

Change the XXXXX with the ID of the Zap found in the browser URL when viewing the Zap in EDIT mode.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
F

Thanks! I just have been checking the Change History. It appears Zapier automatically turns off my Zap 3-4 seconds after switching it on. Any clue how to fix that?

Troy Tessalone
Userlevel 7
Badge +14

@Fidus 

We would need to see screenshot with what you see in the Change History.

Or you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
F

@Troy Tessalone 

 

Here is the screenshot! It continues like this for all 9 pages in the Change History.

Any idea how to solve this? Thank you 🙂

Troy Tessalone
Userlevel 7
Badge +14

@Fidus 

Try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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