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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 9,166 Topics
  • 42,479 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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9169 Topics
pandemic_p
pandemic_pBeginner
asked in Troubleshooting
Cannot update subscriber data with custom merge fields for Mailchimp.

I’m looking to try and add custom merge fields from my database tool to mailchimp for each subscriber. These are unique fields to each person being added. However, beyond first name, last name, and the address fields, I cannot find anywhere to populate the custom merge fields to be added in.  As shown below:   Where can I find the fields to add in any custom merge fields rather than just the first name, last name or address? Thanks 

881
Troy Tessalone
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Chris-SWNew
asked in Troubleshooting
Issue with zapping uploaded images from Gravity Forms to a Google Sheets

Our zap is picking up and sending across all of the right information into the correct fields but when sending any images it is adding |:||:||:||:| - which is causing the links to break. Once |:||:||:||:| is deleted the image link is live and links as expected.  Screenshot 4 = info from gravity forms when setting up the zapScreenshot 6 = Google sheet entry

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Troy Tessalone
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NataschaNew
asked in Troubleshooting
Add or Update Contact >> Error (400): Unable to update contact, WHATSAPP is already associated with another Contact (duplicate_parameter)

 When I create a Google spreadsheet I want the contact to be transferred to a list in Brevo. So far it works, unless the contact has already been created and the WhatApp number is different. Then the zap is canceled. However, the table contains the correct number that should be updated and the contact should be entered in the list. The other dates and dates will be updated.Thank you in advance for the help      

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Troy Tessalone
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blueguyBeginner
asked in Troubleshooting
The Zap is changing my PDF name to ID code when attaching it to Gmail from Google Drive.

 Step 1: look for a "New File in a Folder in Google Drive"            The Zap finds the file is which is PDFStep 2: send file to Gmail as an attachmentSo here is the problem: The original file name is TT_0101183_Counseling Notes yet when the file is attached to the email, the file name is changed to what looks like the ID code (see image); the name of the file attached is not the name of the PDF that was found in the Drive at step 1Somehow the PDF has it name changed as it attached to the Gmail....very frustratingI know Zapier made changes to the Google Drive Zaps last night but this is problematic  

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digidockaurora
digidockauroraBeginner
asked in Troubleshooting
Zapier Sidebar & Interfaces won't open

Dear Zapier Community,I'm reaching out in a bit of a panic as I'm encountering a frustrating issue since upgrading to a new Macbook Pro last week. Despite being on the same desk and using the same Wi-Fi network, the sidebar in Zapier refuses to open, and the interfaces are failing to load.Here's what I'm working with:Macbook Pro running on Sonoma 14.1 Google Chrome Version 121.0.6167.184I've attempted various workarounds to no avail, and this hiccup is seriously impeding my workflow. Any insights or suggestions on how to troubleshoot and resolve this matter would be incredibly appreciated.Thank you for lending your expertise and time to help out a fellow Zapier user in need!! :)

1083
ken.a
J
JannieBeginner
asked in Troubleshooting
Cannot get access to create new table

Hello, When I select Tables to create a new table I get back to the same screen without being able to create a new table. I have mentioned this to support the first time on 20 February 2024 and submitted a support ticket on 7 March 2024. I got a response on 9 March 2024 stating the ticket is forwarded to the dedicated team.I have also reach out to one of the sales reps who I corresponded with, without any response from anyone. Is this normal to be treated like this? I am sure not used to this kind of lack of support from any company I deal with, and there are several!!!Any suggestions?Thanks 

263
ken.a
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melissacwoodBeginner
asked in Troubleshooting
Zapier cannot find a Contact for a New Deal in Freshsales using the Contact's Email

PROBLEM: Zapier can’t get a Freshsales Contact for a New Deal in a specific Deal Pipeline using the Contact’s Email.I’m setting up a multistep zap where I need to send a DocuSign envelope to a Contact in Freshsales and need the Contact’s Email to do this. (I have DocuSign integrated into Freshsales.) I created some very basic test zaps to figure this out and have had no luck. First 2 Test Zaps --Trigger = Find New Deal within a specific Deal Pipeline in Freshsales, which succeeds. Action = Add a Note to the Contact for that New Deal in Freshsales. Result = Zapier successfully finds the Contact for that New Deal using the Contact ID and adds the note. But the action fails when I try to find the Contact for that New Deal using the Contact’s Email. Next Test Zap -- Trigger = Find New Contact in Freshsales, which succeeds. For this test I’m looking for any New Contact, regardless of Deal or Deal Pipeline.Action = Create Spreadsheet Row in Google Sheets, which succeeds.Result = I have a new

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ken.a
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DigittlNew
asked in Troubleshooting
I'm not receiving Trello mobile push notifications for new cards added via Zapier.

Hi people ! So I'm currently running Facebook ads and using Zapier to send newly created leads as cards into a Trello list inside of my Workspace So what I'm doing is a Zap with the trigger being "New Lead in Facebook Lead Ads" and the action being "Create Card in Trello". All of the right accounts are connected and leads do indeed get to my appropriate list, my only problem is I'm not getting native push notifications from the Trello mobile app to my phone when a new card is added. All notification settings are activated on both my Trello app and my phone I'm also a member of the board and watching it. What am I missing ? Thank you.

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ken.a
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Chanon JenakomNew
asked in Troubleshooting
DataPostError when attempting to create a Redshift connection

I am trying to create a connection to Redshift. After having entered all the relevant credentials (hostname, username, password, etc.), I encountered a DataPostError: Problem creating authentication: Our computers took too long. (as attached). Said Redshift credentials works as expected on other integrations we have internally and there’s no other popups appearing after I’ve entered the credentials.Could you help with this? Thank you!

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Troy Tessalone
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jagamNew
asked in Troubleshooting
The publish button has been disabled.

It's been working well, but it's not working from today, and the publish button is inactive when I set it up anew  

233
Troy Tessalone
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rutscjeBeginner
asked in Troubleshooting
Some Mailchimp contact fields not being detected in 'Find of Create Record in Zapier Tables' action

Hello,I am trying to automate a ‘Find or Create Record in Zapier Tables’ action based on a ‘New or Updated Subscriber in Mailchimp’ trigger. I have created custom Mailchimp *MERGE fields for contacts for many of these fields I want to update in my Zapier Table. I have a total of about 20 different Mailchimp fields I’d like to integrate. The problem is that of the laundry list of Mailchimp fields detected in my field matching, it only detects half of my custom *MERGE fields (even after trying refreshes/building new Zaps to detect these). As you can see in the screenshot below, for the ‘Tags Name’ and ‘Strengths’ field it picks up Merge Fields MMERGE 6 & 7, but the drop-down will not locate Merge Fields MMERGE 9-22. The drop-down does offer dozens of random Mailchimp fields that are not visible on my contacts table or of any relevance to me though. From all I can tell, there is nothing in Mailchimp that is any different about MMERGE 1-8 and MMERGE 9-22. So, why would it not detect th

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Troy Tessalone
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californiapoppyNew
asked in Troubleshooting
Eventbrite error: The app did not respond in-time. It may or may not have completed successfully.

Hello, I am trying to create my first Zap with the trigger being “New Order” from Eventbrite.When I get to the Test step, I get the error message: Unable to pull ordersPlease reload the page. If the issue persists, troubleshoot error or contact Support.Error code: Error while retrieving: The app did not respond in-time. It may or may not have completed successfully. Reloading didn’t do anything and I can’t get a hold of anyone at support. The chat just directs me to the forums. Does anyone know what the issue might be? 

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Troy Tessalone
CharlieHoehn
CharlieHoehnBeginner
asked in Troubleshooting
ChatGPT error: Not enough tokens available to send the assistant message and the user message.

I keep running into this error - that I don’t have enough tokens in GPT to run the Zap.  The Zap itself is running GPT-4, with a max token setting of 800.Here are my usage stats & account limits in GPT: Help! Thanks so much :)

42518
Troy Tessalone
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hg305Beginner
asked in Troubleshooting
Microsoft Excel error: The app returned "Invalid request"

Hello Zapier Community,I need help setting up automation to populate dynamic lead information from Excel files stored in Google Drive/OneDrive into my CRM Airtable when a new lead is received. Here's the process I envision:Trigger: The automation should start when a new lead is captured in my Airtable CRM. File Retrieval: The lead’s details, especially the unique identifier (like a Ref # or Phone #), should be used to locate the corresponding Excel file in Google Drive/OneDrive. (There are multiple excel files with lead information). Data Extraction: Once the file is found, specific data from the Excel sheet needs to be extracted – this data is dynamic and may vary slightly from lead to lead. Update Airtable: The extracted information should then be used to update or populate the lead’s record in Airtable.Key challenges include dynamically identifying the correct Excel file based on lead information and extracting varying data points from these files.I am able to find the folder in One

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bayoyongBeginner
asked in Troubleshooting
Constant Contact (1.11.0) step was safely halted error.

Hi. I get errors often when trying to create a Zap that will send new registrants of an Eventbrite event to a Constant Contact list. It often tells me it can’t create that contact because it already exists. Is there a way to add an existing contact to the CC list? Thx!

257
Troy Tessalone
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reshapingyourshapeNew
asked in Troubleshooting
Zap not working partially

I created a zap and linked https://app.helloaudio.fm/ and Aweber.com, contacts are getting added to hello audio but they are not getting the email that I have set in Zapier with the link to access the podcast. Is there anything I am doing wrong. 

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Troy Tessalone
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augusto.santosNew
asked in Troubleshooting
Error - Pipefy New Record Trigger

i am having a problem on the pipefy - new database record trigger, which says: Error code: Error while retrieving: Fragment RecordAttributes on TableRecord can't be spread inside TableRecordWithCount (when I try to test the trigger). Anybody else has seen this?

293
Troy Tessalone
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mc_ventoBeginner
asked in Troubleshooting
Zapier append in loop overwrites Google Doc text

Hi,i have a problem with Google Docs. I use the append action within a loop because i have to format some text to put after in an email.Problem is, it kinda overwrite the text and i don’t know why.In the first screenshot you can see the part of the zap interested, in the second and third screnshot the proof that it overwrite.How come this happend? 

1039
Troy Tessalone
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TPMMorganNew
asked in Troubleshooting
Kajabi error: Required field "First" (name) is missing.

Live Webinar to Kajabi. I have a trigger set up that when someone completes a form on Live Webinar a Zap should complete a form on Kajabi. When I test the form it tests correctly. When I go through the the steps (going to Live Webinar to sign up) I receive the below error: Kajabi Required field "First" (name) is missing.  I reached out to Kajabi and updated my form so it’s not trying to add a custom field. But it’s not firing. Kajabi support recommended I delete it and build it again - which I’ve done twice. Does anyone know if there’s a special coding or something required to populate it? Below is a screenshot of what it’s supposed to complete. Thank you for your help!

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Troy Tessalone
Z
ZamNew
asked in Troubleshooting
Email by Zapier error: Required field "Body (HMTL or Plain)" (body) is missing

Please refer to the the screenshot of the Zap History attached.(Just wondering what happens after this? This is my first time posting a question requesting for support)   

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Troy Tessalone
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yadwinderBeginner
asked in Troubleshooting
Shopify error: Please enter a value for either "Adjust Quantity By" or "Set Quantity To", but not both.

I'm doing an inventory integration between Squarespace and Shopify, but I'm getting this error. Could you please help me find out what I should enter in these fields?https://prnt.sc/J_lZ0dqS5vx5https://prnt.sc/5do2z4MUIorghttps://prnt.sc/LirZa1tPNLFyIf I leave the fields blank, then it shows this error:https://prnt.sc/zqXfAQbLv_2dThanks!

897
SamB
Community Manager
S
shantiyogaBeginner
asked in Troubleshooting
Square payment link orders are not triggering my Zap

Square payment links are not triggering my Zap. Orders I do with my mobile device or through the web app trigger the Zap fine.Help!

768
Troy Tessalone
Anubis
AnubisBeginner
asked in Troubleshooting
Zap does not trigger for new Clickup task - but works when manually going through every step

Hi everyone, maybe someone can help with this. I set up a very simple Zap:  The zap should trigger when a new task is created in ClickUp. Because the task always gets created with 5 subtasks, I filtered them out with “Task parent: does not exist”.But when the ClickUp task gets created, the zap runs only show the filtered out subtasks: And now for the part I don’t understand: when I run through the steps manually within the zap, it works with the “main task”, and it doesn’t get filtered out:   So my question is: why does it work manually in the zap, but doesn’t trigger automatically?Is there a better way than using the “Task parent” to filter out the subtasks?  

553
Troy Tessalone
J
Jdm_03New
asked in Troubleshooting
Issue with creating zap - #100 invalid parameter error

I am trying to input a URL but I see an error stating “#100 invalid parameter”which URL format works if not the one I have inserted? 

783
Troy Tessalone
T
TMillszapNew
asked in Troubleshooting
400 Error from Squarespace to Convertkit

Hi, I’ve got a recurring 400 error suddenly when making zaps the way I usually do. On my Squarespace website, there are lots of forms that trigger confirmation emails via convertkit. I do this by adding subscribers to a tag. All are running fine today except this new one, which throws up a 400 error. I’ve tried: Reconnecting to Convertkit Turning zap on and off Deleting and creating zap again Deleting and creating tag again in ConvertkitI’m aware a 400 error has something to do with data formatting? Below is how I have my test data fields filled in, precisely the same as all the others working today! Any help would be so appreciated, Thank you! 

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Troy Tessalone
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