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Question

Digistore24 Orderbump not tagging in ConvertKit

  • October 7, 2024
  • 2 replies
  • 17 views

Sascha_Feldmann

Hey. I have an orderbump in Digistore24. My zap is supposed to assign a tag in convertkit after the orderbump has also been purchased. In the testorder with digistore24, the tag for the orderbump is not assigned. I assume that digistore24 transmits the main product and the orderbump to zap as one coherent product?

or am I missing something?
the tags are correctly assigned to the upsell and main product

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 7, 2024

Hi @Sascha_Feldmann 

For us to have more info, post these screenshots:

  • how your Zap steps are outlined and configured in EDIT mode
  • data returned from Digistore24 for the selected Zap trigger example

SamB
Community Manager
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  • Community Manager
  • October 11, 2024

Hi there @Sascha_Feldmann! 👋

Did you manage to get this sorted? If you did, we’d really appreciate it if you could share some details on what the solution was to help others in the Community. 🙏

And if not, can you share some screenshots as Troy mentioned, showing the the current set up of the Zap as well as any errors you might be seeing? Asking for screenshots here as us folks in the Community don’t have access to see the setup of your Zaps. Please make sure to blur or remove all personal information (names, emails, addresses etc.) from screenshots before sharing - you can use a tool like Zappy for that.

Looking forward to hearing from you!