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Best answer

Instagram Post Image Missing in Zap to LinkedIn Company Page

  • Nov 28, 2023 3:41 PM UTC
  • 14 replies
  • 354 views

Help! 
I have a zap set up for an Instagram post to trigger a LinkedIn Company page post. However, only the caption is posting to LinkedIn, not the image that was originally posted in Instagram. I would like both the image and the caption to post *from* Instagram *to* my LinkedIn Company Page. I tried deleting the original Zap and creating a new one, but it will only let me connect to my LinkedIn personal page, not my company page. There doesn’t seem to be any support or contact, it’s all AI so I’m not able to get any help with this. Thanks!

Best answer by ken.a

Thanks for letting me know @NiFTsp.

The “Media URL” data should be located in the sample data of the Instagram trigger. What you want to do here is to map the “Media URL” data to the “Preview - Thumbnail Image” field.

You can read more about mapping data here: https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

Hopefully, this helps!

View original
    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    14 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • Nov 28, 2023 4:05 PM UTC

    Hi @PortlandDesignCo 

    Good question.

    Help articles for using the LinkedIn Zap app: https://zapier.com/apps/linkedin/help

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • Dec 8, 2023 5:20 AM UTC

    Hi there @PortlandDesignCo,

    Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, could you please share a screenshot of the “Action” section of your action step that shows all of its field? Here’s an example screenshot:

    46dd6c0979e3d815d621b8da43084ef1.png
    (view larger)

    Please don't include personal information in the screenshot, or be sure blur out any personal information.

    Thanks!

    • NiFTsp
    • New
    • Jan 24, 2024 8:15 PM UTC

    I’m having the same issue! @ken.a the image does not appear, only the captions. What am I missing?

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • Jan 25, 2024 7:13 AM UTC

    Hi @NiFTsp,

    Before we dive deeper, have you tried mapping the “Media URL” from the Instagram trigger to the “Preview - Thumbnail Image” field? Here’s what the “Media URL” data should look like: c15e968dab058021f688cc54a15b44d2.png

    Please let me know if that works.

    • NiFTsp
    • New
    • Jan 25, 2024 4:36 PM UTC

    @ken.a -- this is what my trigger setup looks like. I only have the option to select a new media post and it qualifies both image or video.

     

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • Answer
    • Jan 26, 2024 9:06 AM UTC

    Thanks for letting me know @NiFTsp.

    The “Media URL” data should be located in the sample data of the Instagram trigger. What you want to do here is to map the “Media URL” data to the “Preview - Thumbnail Image” field.

    You can read more about mapping data here: https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

    Hopefully, this helps!

      • NiFTsp
      • New
      • Jan 26, 2024 6:55 PM UTC

      @ken.a -- ohmigosh, it worked! Thank you so much!

        ken.a
        Forum|alt.badge.img+6
        • ken.aZapier Staff
        • Zapier Staff
        • Jan 29, 2024 10:40 AM UTC

        You are most welcome @NiFTsp! I’m glad I was able to help!

        Happy Zapping!⚡️

          • huma1985
          • New
          • Jan 30, 2024 7:34 AM UTC

          its helpful.

           

          You can read more about mapping data here: https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

          Hi @ken.a, 

           

          I’m having the same image.  However, the Preview - Image Thumbnail Image doesn’t seem to exist in my feed.  

           

          This is my set up: (I have tried various setups)

           

           

          Can you help? 

           

          Thanks.

          ken.a
          Forum|alt.badge.img+6
          • ken.aZapier Staff
          • Zapier Staff
          • Oct 9, 2024 7:49 AM UTC

          Hi @DominicLoneraganPhotography,

          It looks like the “Preview - Image Thumbnail Image” does not exist anymore. Are you having issues with missing image in LinkedIn?

          I'll be keeping an eye out for your response!

          Yep! Sure am. 

          @ken.a  Yep! Sure am.

           

          Also the link back to instagram from the Linked in post wasn’t working. 

           

          Can you help? 

          ken.a
          Forum|alt.badge.img+6
          • ken.aZapier Staff
          • Zapier Staff
          • Oct 11, 2024 10:28 AM UTC

          Hi @DominicLoneraganPhotography,

          I’m so sorry for the delayed response here.

          Before we dig deeper into this, could you please try these for me?

          1. Go to the trigger step and load a new sample data by clicking on the “Find new records” button.
          2. Remap the existing data on the fields of the LinkedIn step.
          3. Click on the “Skip test” button of the LinkedIn step.
          4. Publish the Zap.
          5. Trigger the Zap by uploading a new media on your Instagram account.
          6. Check if the image and the link is working on the LinkedIn app.

          Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

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