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Troubleshooting

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

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Troubleshooting your Zaps (session from ZapConnect 2021)

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iLLNew

asked in Troubleshooting

Twitch to Reddit Zap: Not recognizing followed streamer's name.

twitch -> reddit. Zapier is not showing me name of a streamer i have followed for over a year. I search for ‘Moa’ and nothing is found. I have let it sit there several minutes. Should see MoatSimulator unable to add custom name. no entry box or place to type. I have tried just typing, doesn’t work not much else needed, something is broken and I need help fixing it. Terrible that Zapier provides zero support. How do you expect us to pay for a paid plan, if your zaps don’t work?

asked in Troubleshooting

My Zap is still running even though it's turned off.

I created a Zap couple of weeks ago. Basically it’s forwarding email (Gmail) from certain sender and with certain subject to certain address. Today I found out that this Zap was working although it was turned off… 🤔

asked in Troubleshooting

ChatGPT error: You exceeded your current quota. Please check your plan and billing details.

asked in Troubleshooting

Zap issue: Incomplete task & notification delay in 70-Step workflow

I have a zap that’s 70 tasks long. It on average takes 5 minutes to complete, which is great compared to how long it took the person to complete it before. There is one task within it that occasionally doesn’t complete the first time it runs, and adding a delay doesn’t resolve it. It generally has been resolving just by running again. Not sure the issue, and it really doesn’t matter, because it completes. The issue is related to the potential delay and receiving notification when the zap completes. How can I get notified at the completion of a zap.

asked in Troubleshooting

Unable to find a new file in a folder on Google Drive.

vishal.deshwarNew

asked in Troubleshooting

Unable to see "Employee name" in data we get from BrightHR when creating a Salesforce record.

Hi, I was trying to access Zapier for BrightHR (Leave) ↔ Salesforce Integration possibilities. I created a connection from BrightHR and used a leave record to create a salesforce record. All okay till here but the problem I am facing is I do not see Employee name in Data I get from BrightHR. I get following from BrightHR Absense request. id 4f05d9fc-62f1-43d2-8898-d49c95aee3a8type Mandatory LeavestartLocalDate 2023-09-28startPartofDay Full DayendLocalDate 2023-09-28endPartOfDay Full DayrequestedDate 2023-01-05description Birthday of Prophet Mohammad

cfalcone01Beginner

asked in Troubleshooting

Failed to create an item in monday.com: Invalid value for undefined on undefined. Item not found

Here is my overall goal: to feed information from a Salesforce Account and its corresponding Opportunity and Opportunity Products into a Monday board. Then, update specific corresponding cells in Monday when either the Stage or other specific fields change. Right now, I have two Zaps set up:The first Zap: takes care of creating the row in Monday with the information from the Account, Opportunity, & Opportunity Products. I think i have set this up successfully - it seems to work when I did the test. Here is the flow I am using: Trigger: Updated field on Record in Salesforce Action 1: Find Record in Salesforce (pulling in Account information) Action 2: Find Record in Salesforce (pulling in the Opportunity information) Action 3: Find Record in Salesforce (pulling in the Opportunity Product information) Action 4: Create item in Monday.com **I want to note that I am sending over into a field within Monday the corresponding opportunity ID so I can use that to find what row I need t

adam.kinzelBeginner

asked in Troubleshooting

GetForm submissions won't load onto Google Sheet

Hi everyone, I am new to Zapier and have been trying to automate form submissions and their entry into a Google Sheet. I seem to have connected everything correctly, however, when I submit another entry into my form, there are no changes in my Sheet. Could you help me out? It’s much appreciated. I am also sending a link to my Zap.https://zapier.com/shared/7a8a5010f3e05c6e1eae7b5ec503500f0edc0d9d Thanks

studiotom-nickNew

asked in Troubleshooting

Will a delay filter look back at the original trigger for updated information

I have set up a zap that pushes Hubspot deal information into Google ads to help with conversion tracking.The trigger is for when a hubspot deal is created. I have added a delay to allow the hubspot admins to fill out deal amount values I have a filter to make sure an email is present Then it sends off to Google AdsMy question is if Zapier will look at the Hubspot deal information again after the delay so all the most recent data is in there, or is just the original deal information at the point of the trigger being pushed?If it is only the original information, can someone tell me how I would be able to update deal information again before sending. Thank you in advance!

asked in Troubleshooting

Unable to Send Email Through Office365

I have set up my Outlook/Office365 Account in Zapier, but when I try to test the Zap I get this error message: Failed to create an email in Microsoft OutlookUnable to send an email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.

GopalBeginner

asked in Troubleshooting

Unable to send all fields, email, and dropdown values from HubSpot.

Hi,Some fields are not sending to hubspot. I contacted hubspot support but they are saying that its something wrong from Zapier side. I tried and check all troubleshooting at my end but still issue is not identifying so can you please help me to fix the issue.We also have email issue. Our email is not setting here. Please see screenshot. https://prnt.sc/moxw2JNWAnz_And also issue on the dropdrown values which value we have set here it send the same value on the form submission if we settled different value https://prnt.sc/ai74qymCDYEPWe are testing with free version so if all goes will then will go to paid Professional plan.Thank you!

IDANGBeginner

asked in Troubleshooting

New lines are showing up on my Google Sheet, but not all leads are being added.

I am geTting new lines on my google sheet , but not all LEADS ARE SHOWING UP ON THE GOOGLE SPREDSHEET

MDECBeginner

asked in Troubleshooting

Trouble with Wisp Form+ Google Sheets Automation - NO DATA OUT

The integration used to work perfectly but after a few days, the Zap successfully runs but the DATA OUT says no data so I’m not able to get data from the forms into the sheet at all.

PalProBeginner

asked in Troubleshooting

No trigger available from GorillaDesk to Lead Connector

Hi there, trying to create a trigger starting with GorillaDesk to Lead Connector but when I search GorillaDesk as the starting trigger it brings back “No trigger available”. Does this mean that GorillaDesk doesn’t allow triggers to go out from and only allow triggers going in? Hope this makes sense. Thanks in advance.

asked in Troubleshooting

Leadpages to Mailerlite isn't adding subscriber to list/group

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I saw the last post related to this, but they seemed to be entering in “form” instead of “email”- so that’s no the case for me. i have email in there, but nothing is coming up on Mailerlite. I have the double optin turned off. Zap is turned on. My leadpages support person has been troubleshooting this for a week with me. Any help would be appreciated.

Brown FitnessBeginner

asked in Troubleshooting

Why is my zap not send me an email, even though it passes the test when creating the zap?

I am getting an error message for emails that have a zap sending to me. When I test the zap, it works just fine. Same thing with a google sheet I have for it as well. How would I fix this?

asked in Troubleshooting

Passing UTM parameters from Calendly to Mixpanel via Zapier

Hi guys – we have a LinkedIn ad campaign running that pushes to our website (with the intention of our target audience booking a demo via an embedded Calendly). I have a Zap set up that passes conversion data if a demo is book into Mixpanel, and it passes all data mapped except for UTM Source (which is configured). This is important so we can attribute demos booked to our LinkedIn ad campaign. Any thoughts on how to ensure this passes through / is set up correctly? Thanks!

asked in Troubleshooting

Unable to pull the the "last appointment" data from Timely.

I’m trying to create a zap that pulls out data from an appointment software (Timely) for email marketing purposes. So I created a trigger from “Timely” and the samples that are pulled from it are missing data. So it’s pulling their name, email, etc… and also when their future appointment is, but not when was their last appointment. Even though it’s information displayed for this client in Timely.How can I make Zapier pull in all this missing info? Attached photo from “Timely”, for a certain random client. Zapier will show the data of the next appointment, but not the last appointment.

asked in Troubleshooting

One of my Airtable column is not showing up in the Zap.

I’m trying to zap form information from my Airtable form to a google sheet but one of my columns is not showing up in zapier. It’s showing in the view I chose in airtable for my zap but no matter what I do it isn’t showing to link in zapier with my google sheet.

cpzapBeginner

asked in Troubleshooting

Slack error from halted execution: Nothing could be found for the search.

I am trying to find a message in Slack based on the permalink to the message but I keep getting this error:Failed to find a message in SlackError from halted execution: Nothing could be found for the search.From this Zapier Community thread it seems I should be able to do this and I had the Zap set up like this previously with no issue… has something changed?

C needs helpBeginner

asked in Troubleshooting

Zapier custom date format: Can't remove year from MMM DD format

How do you create custom date formats? I want to change the format of the date AND remove the year. I manage to change the format:But, I would also like to remove the year. (MMM DD only).I tried to press “custom” - but I can’t write anything there, because the only options I get are these: Why is that and how do I gix it?

asked in Troubleshooting

Google Sheet Dynamic Formula Value Cannot be Transferred

Zap: Google Sheet to ServiceM8 Problem: Dynamic value generated by formula in Google Sheet turns into “???” when transferred into ServiceM8 Context: Used to work fine a couple weeks ago, still works when doing testing before publishing, only “???” shows up in live version Request: is there a setting I need to tweak, redo the Zap, or is there a workaround, like an extra step to turn the formula into a hard-coded value? Thanks for your guidance

Zohar 101Beginner

asked in Troubleshooting

My "Push to Zapier" workflow to send Slack messages to HubSpot is not working.

I want to push to Slack messages to Hubspot using “Push to Zapier”.I built a workflow for that and its not working - I can’t figure out why. Can someone take a look and help me out?

asked in Troubleshooting

WordPress error: Authentication failed: 403 Forbidden: Access Denied.

All security is closed and xmlrpc is enabled. Please help me out

asked in Troubleshooting

Facebook to ChatGPT “You can only send an automated message to the user … within 24 hours of them having sent a message to your page.” error

Hello everyone,I'm facing a challenge while attempting to connect my Facebook page with ChatGPT to automate replies. I've come across an error message that I'm struggling to resolve. The error states:"Failed to create a send message from page in Facebook Messenger. You can only send an automated message to the user with a PSID of '805049869xxxx' within 24 hours of them having sent a message to your page."As per the error message, I understand that I can only send automated messages to users who have messaged my page within the last 24 hours. However, when I try to send a message to the page, it fails to load or acknowledge this requirement. Consequently, I am unable to proceed with setting up the desired automated messaging functionality.If anyone has encountered a similar issue or has experience with automating replies on Facebook Messenger, I would greatly appreciate your guidance or insights. If you have successfully resolved this loading issue or know of any potential workarounds,

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