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Question

Troubleshooting Click Tracking Issue in Trackdesk and Zapier Integration

  • 20 February 2024
  • 1 reply
  • 13 views
N

I’m having problems getting clicks to register on Trackdesk, either IN Trackdesk or in a Zap. I have set up webhooks for clicks and conversions but I simply don’t understand what information or where I can get it goes into the form on the right. Can anyone help please? 

 

 

1 reply

ken.a
Userlevel 7
Badge +6

Hi there @NorahD,

Welcome to the Community! 🎉

I’m not really familiar with trackdesk, but does the “New Affiliate” trigger returns the same information that the “Create Click” step needs? If so, have you tried matching and mapping the data from the trigger step to the “Create Click” step?

You can learn more about mapping fields here: https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

Hopefully, this helps!

 

Reply


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