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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 9,599 Topics
  • 44,328 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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9602 Topics
D
Dave123New
asked in Troubleshooting
Revolut Business connection (paid plan) expires immediately

I am trying to connect my Revolut Business account, but the connection expires immediately (it is a paid plan, not a free one fyi).Any idea how to solve this?

172
ken.a
W
wambo0New
asked in Troubleshooting
RSS Authentication Protocol

Hi there.While configuring a zap to ingest a RSS feed it asks for username/password. What protocol is the username/password trying to do use against the rss feed? Is it standard http basic auth?

457
ken.a
M
MillyVBeginner
asked in Troubleshooting
Zapier fails to register inbound emails for triggering Zap

Hello, I’m trying to set up a simple Zap that gets triggered by an inbound email, however Zapier doesn’t register any new emails I send to my inbox and continuously fails the test, which means I can’t set up the Zap. I’ve done a few tests and they all failed. Can anyone help?

1047
JammerS
S
SebasxlolBeginner
asked in Troubleshooting
Zapier error: ‘Name’ field empty when syncing Google Sheets with Trello

Hi folks, I hope you are having a great day and thank you in advance for your help. I am trying to synchronize Google Sheets with trello, so that when I create a new line in Sheets, a new card appears in Trello on the chosen board. The problem is that when I go to run the Test to check that everything is correctly configured, Zapier tells me that the “Name” space is empty, and that supposedly the “Name” column has no data, as you can see below:    This is not correct, because as you can see, I have the “Order number” column full of information.   I really don't know what I'm doing wrong, it's the first time I do this, I thank you very much if you can help me, thank you very much have a nice day. ​

132
JammerS
Z
ZakiyyahNew
asked in Troubleshooting
WhatsApp notification not being received

I created a trigger that sends a WhatsApp notification when a tally form is submitted. It was working perfectly for a few weeks, then it stopped working. Nothing else has changed. I am not receiving the whatsapp notifications.According to the Tally log, the notification has been sent.According to the zap log, the notification has been sent.But I am not receiving the whatsapp notifications. I deleted the zap, then created it again. I received the WhatsApp OTP, but I am not receiving the notifications.

1139
JammerS
M
matchrecallBeginner
asked in Troubleshooting
Custom ACF field in Wordpress sending wrong data

I am using the ACF custom field name “accessibility_expiry” in map to a MailerLite field. It is a date field, but when the Zap takes place it does not have the correct date that is in the User field in Wordpress, but shows the date the Zap was sent over. Is there something I am missing that I should be putting in the Map Field to bring the exact date as shown in Wordpress?

404
JammerS
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LloydTravisSmithNew
asked in Troubleshooting
Adding/Updating Google Calendar events from with data from Google Sheets - "invalid start time" error

I am having trouble following a vague outline of how to add/update events in a Google Calendar with data added/edited in Google Sheets from this post: I started a simple two-step Zap to update a shared calendar when employees submitted a leave request via Google Forms. My Zap just added a calendar event from the original leave request entry, which was one row in a spreadsheet. I quickly realized that supervisor approval, changes to leave dates, and other modifications would need to be updated, too. So, I move to a paid subscription and started exploring the above three-step solution, the essence of which is 1) Google Sheets - New or Updated Spreadsheet Row, 2) Google Calendar - Find event, 3) Google Calendar - Update event.  I am now stuck on a problem I cannot seem to solve. I get this error message at Test in the third step:Failed to create an event in Google Calendar The app returned "Invalid start time.".Click on the Troubleshoot tab below or learn more in our help center.This is w

824
Troy Tessalone
Zapier Orchestrator & Expert
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LAndersen2210Tinkerer
asked in Troubleshooting
How can I add new Microsoft Outlook email attachment to Smartsheet row?

 I want to add a new outlook attachment to a row in smartsheet. Im using part of the subject line as a query to search for the address in Smartsheet   

201
Troy Tessalone
Zapier Orchestrator & Expert
A
Act-BoldBeginner
asked in Troubleshooting
When someone buys offer on ThriveCart the offer isn’t granted to them in Kajabi

Hi there, so I set up a zap using Thrivecart and Kajabi. Its super simple → when someone buys offer on thrivecart→ Zap to kajabi and grant offer - DONE. The first part was easy to set up but once it got to the second part where I have to configure the offer, member name, email etc. I only get the option of putting it the name/email/info of a previous Customer. Thinking it’s just being used as an example ( since there was no option of just putting in gerneric Customer email ) I continued only to realize once I’ve completed that I actually granted her the offer?! Does Zapier not propagte the infomation once someone buys the offer? How am I supposed to know the name and email of some unknown customer to be? I am confused and angry that something so simple is made so complicated…It’s my first Zap that I created so I’m sure I’ve missed something but still, very annoying. 

6411
Troy Tessalone
Zapier Orchestrator & Expert
A
AvinashBeginner
asked in Troubleshooting
Extract data from Webhook response

I'm using a Custom Webhook to create a Company. Upon successful creation, the webhook returns the CompanyID as a response. My goal is to capture this CompanyID and use it in the subsequent step of creating a Job. While the CompanyID is visible in the input field, the output field remains empty.  

745
Troy Tessalone
Zapier Orchestrator & Expert
F
FranciscoIEBSANew
asked in Troubleshooting
Error when Updating Google Sheets from Zapier Central

Hello! I'm just starting to use Zapier Central, and I'm really excited about it—it’s such a great tool!However, I'm encountering some issues when I ask Central to update values in Google Sheets.Attached is an example: I asked Central to update the stock quantity of the Printer (ID 12). The current stock is 400, and I told Central that 200 had been sold, so it should update the quantity on the sheet. But in cell E13, instead of updating to "200", it wrote "Stock - 200". Additionally, I also requested it to update the date and time of the last update, and it did write something similar as my prompt in cell B13. My prompts were in Spanish.Could anyone help me figure this out? Could it be an issue with the language (Spanish), the sync timing, incorrect prompting, a configuration issue, or is it simply because Central is still in beta and under development?I really appreciate your time and support.

364
SamB
Community Manager
A
admin32New
asked in Troubleshooting
Jotform submissions not sending to Perfex as a lead

This post was split from topic:  I’m also having a similar issue with Jotform submissions not sending to Perfex as a lead. Perfex shows, clearly the POST from the API as a new lead. but perfex doesn’t show a lead. It seems the communications work well, but no lead actually shows up.

142
SamB
Community Manager
A
AssafEONew
asked in Troubleshooting
Zaps don't generate messages to the Google Chat standalone Windows app

I have a simple Zap that reads a Google Calendar and sends a reminder message before meetings.The Zap sends messages correctly to the version of Google Chat that’s built into Gmail but no messages are recieved on the standalone Google Chat app (Windows 11). Normally, chats are received simultanously on both.I’m looking for a solution to either:Send to both standalone and built-in version at the same time Send just to the standalone version Thanks for any pointers. 

82
SamB
Community Manager
C
Claudia.cNew
asked in Troubleshooting
Issue with Company Name Mapping between Dynamics and Brevo

Hi,I have created a Zap that, when a new contact is added in my Microsoft Dynamics CRM, adds this contact to a mailing list in my email marketing tool, Brevo. Everything works well in the mapping, except for the account name, meaning the company name. I can't seem to find it in the mapping, despite several attempts, and so this information isn't being captured.I tried to create a Zap that, when the "company" field is empty in my Brevo list, fetches the associated account from my CRM. However, during the test, it tells me that this email address is not linked to an account.I did some research and thought it might be an API authorization issue, but that doesn't seem to be the case. I also tried to create a Zap that updates the data when the account is updated, and I did find the account during the test phase. However, it seems that when you add a contact to an account from Dynamics, even if the contacts appear on the account's record, they are not actually linked, and therefore the accou

444
SamB
Community Manager
K
kwt.productionNew
asked in Troubleshooting
Keap "Find Contact" is not returning any info needed by next steps despited tested correctly

The Keap "Find Contact" step tested correctly, but in production, "Find Contact" did not return any information (when the contact was found). Consequently, the next steps do not get the data they need and many of my Zap processes are failing because of this. Anybody experiencing the same issue? I am using Keap, not Keap Max Classic. Zapier has stopped supporting Keap Max Classic a few months ago. 

186
ken.a
C
CCS-CoworkingBeginner
asked in Troubleshooting
Dropbox Sign Integration fails - Cannot Authenticate via Google SSO?

I have a Zap that connects to my Dropbox Sign account to send signature requests.  As of today, it says that the account is not connected and needs to have its authorization reconnected.  I use Google SSO with Dropbox Sign.  When I tried to reconnect through my Zap, it asks me for my username and password.  I have a Google gmail account to use there, and have the password to it as well.  But when I tried to connect, it continues to tell me We hit an error adding your new accountauthentication failed: The app returned “Unauthorized user.”.Make sure you click “Allow” or “Accept” on the permission popup Double Check your Account has the correct permissions Check out our help docs for more information How can I resolve this?  I’ve verified that the password to the account works.  I went to Dropbox Sign and tried to log in with those credentials, but it says that I have to go through the SSO setup (as that is what I’ve been using this whole time).Please advise, this is hurting my business.

1445
ken.a
L
laurenbakerxBeginner
asked in Troubleshooting
Klaviyo error: The app returned "Invalid input.".

Hi - my client uses Rezdy as booking software for his charter boat company. We’ve just implemented Klaviyo for email marketing and I am looking to add customers to a list when they complete a booking.When I get to the action stage where you add a profile ID, a bunch of random numbers/letters show up, which if I choose one, doesn’t actually work in sending the customer and the right data to Klaviyo. But, if I use the custom option and add all the relevant fields, it says...Failed to create an add profile to list in KlaviyoThe app returned "Invalid input.".Does anyone use Rezdy and Klaviyo and can shed some light? Below are some screenshots.Thank you. 

1365
SamB
Community Manager
S
Samuel1603New
asked in Troubleshooting
Zapier cannot be published - No error detected

Hello Dear Community,  I created a Zap that creates ToDos in my Miscrosoft TODo Account based on my Monday.com board.  It worked perfectly. Now I wanted to upgrade it that based on a collumn which represents the type of todo, it puts it in a certain folder in my todo app: Example. ToDo: Call XYZ, Category : Calls → add: Call XYZ to Folder: Calls.  Now I finished the setup and try to publish it, however when finished loading, it is not published but also no error is shown to me, that I should do something differently. I tested all steps and they worked. So now as I really tried everything I reach out to the community for the first time. I really aprecciate the help in advance and if someone could help me or join me for a quick online video meet I would be really thankful.  Best,  Sam

215
ken.a
M
Martha FBeginner
asked in Troubleshooting
Can't reconnect to WooCommerce. No reason given for authentication error

I cannot reconnect Zapier to WooCommerce. I have made sure to allow pop ups and disable all security plugins on my browser. I’ve tried to connect from Firefox and Chrome. I’ve logged into the Wordpress website and every single attempt I’ve made to connect has successfully created an API key. The status on WooCommerce’s end is that it IS connected. I know the username and password are correct, because when I had them wrong I received the error telling me so. We do not use any plugins with known conflicts as far as I can tell. We do not have a firewall enabled. We DO use the Cerber security plugin, but that isn’t anything new and we’ve had this connection working for over 6 months. I’m very hesitant to deactivate it when I have no clue what the actual authentication error is and it would expose our website to security vulnerabilities. Is there anything big I’m missing? 

1757
SamB
Community Manager
D
Divcom DigitalNew
asked in Troubleshooting
Getting error when connect Zapier with Gravity Forms - "This account connection is expired. You'll need to reconnect the account before continuing."

This is the error we’re receiving:We hit an error adding your new accountauthentication failed: We ran into an error and were unable to complete the request. This kind of error is usually cause by a malformed Base URL, but could have other causes. Please provide this error message to Support if you wish to escalate: AppError: {"message":"Invalid Base URL or REST API not configured properly on WordPress website. Please verify your URL is from Settings > General > Site URL and verify that REST API is working properly on your website by checking the Tools > Site Health for Errors."}Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information  We had previously opened up a ticket back on the 30th of July 2024, speaking to Abdullah U. in regards to this issue and were suggested some fixes, however none have worked. Part of the ticket response:However, from the video, I can confirm

1726
SamB
Community Manager
B
bbehr1New
asked in Troubleshooting
OneDrive API Issue: "The request is missing a valid API key"

I’ve been trying to create a zap where a file uploaded to a Google Drive will be copied to a shared file in OneDrive, but I keep encountering the same API error message no matter how I configure it.  I have re-authenticated OneDrive and r-checked the step configuration. I still get the same error message, after following the trouble-shooting steps. Here is the OneDrive configuration:   And here is the Google Drive step, in case that’s relevant:  Please help, I’ve been struggling to troubleshoot this problem for weeks. 

675
SamB
Community Manager
T
tom_assmannBeginner
asked in Troubleshooting
GitLab to Mural Zap is not triggering despite successful test

Hello,I am automating the workflow between Gitlab and Mural. It works very well to create a sticky in Mural and get an issue in Gitlab.From gitlab to Mural, it works fine during editing and testing. However, the zap does not create a sticky in Mural after a new issue is created (or updated). From my impression Zapier is not triggered.Any ideas how to solve that?

288
JammerS
M
MathildeJuNew
asked in Troubleshooting
ManyChat to Kajabi Zap keeps using the same record during testing

Hi!I am trying to create a zap with manychat and Kajabi. I’ve done it for a client, but now when I’m trying to do it for myself, it seems the system has an hangup…I get to the step where I’m testing on manychat, and are supposed to get the records, but Zapier keep pulling the same record over and over, even though I’ve added new records in manychat, through Instagram.And when it has found one record, it sticks to this. It didn’t the first few times, but now it does. I’ve tried to log in and out of both of mye accounts, but nothing seems to help.Does anyone know why this is?Kind regards Mathilde

578
JammerS
N
Niels_FBeginner
asked in Troubleshooting
Connecting Central Zapier with Google Sheets

HiI’m trying to create a Zap using Central Zapier. The trigger is a New Form Response on Google Forms, and that connects to my Forms account fine:  But for the action -- Update Spreadsheet Row in Google Sheets -- when I try to set a specific value for the field (ie, select the Google Sheet I want to use for this) it says there are no options available, as below.  I’ve tried logging out and logging back in and checked that my Google accounts are connected to my Zapier. Any ideas, please?   

457
JammerS
J
JonolNew
asked in Troubleshooting
BOX cloud storage not outputting folder/file name anymore

Hey. I’ve been using the BOX.com cloud storage service integration with a lot of apps for the past year and it was working very smoothly. Seems like there was a new update and now when I run the “Find a Folder” action the output no longer displays the file name which is crucial - only the folder ID and Zap Search Was Found Status. Is there a way to revert back to the old way, or add further data to the output data which is definitely somewhere. 

192
Troy Tessalone
Zapier Orchestrator & Expert
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