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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 4,550 Topics
  • 20,972 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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4550 Topics

stellabrickroad
stellabrickroadNew
asked in Troubleshooting

zap won't stay on with a google calendar trigger to twitter action

Hello, I have 3 zaps set up currently and the one connected to Discord seems to be happy.  I have one set up that pulls written copy from the description in an google calendar event and posts to Twitter that seems to work just fine and is staying on -- but the 2nd one I have set up to do the same thing to a different account won’t stay on no matter what I do.  It turns off with no message as to why even though it’s almost identical to another zap I have running that has no problems.  The only difference between the two is which Twitter account it’s posting to.  Anyone know why it won’t allow this second zap to run?

4
christina.d
8 months ago
Team_Telco
Team_TelcoBeginner
asked in Troubleshooting

Question about New Post or Comment Matching Search in Reddit - Do you still only support a single search term?

Based on this 2 year old thread - Do you still only support 1 search keyword per Zap? If I put any more search keywords or add quotes then the test will fail. 

5
christina.d
8 months ago
JB de Chartres
JB de ChartresBeginner
asked in Troubleshooting

Finding the Zap ID in my Bubble.io app.

Hello everybodyI am blocked in organizing my first zap with my bubble.io applicationZapier find my app, but I cannot see how to get the ‘Zap Id’The doc says to go on bubble in my plugin, but there is no options in my plugin, so… I don’t understandheeeeeeeeeelp ??? thanks a lot   

1
chanelle
8 months ago
Solar Mike
Solar MikeNew
asked in Troubleshooting

Google Ads Lead Gen Form: Failed to fetch a lead form entry from Google Ads Error while retrieving: Cannot read property 'forEach' of undefined

Something happened over night that stopped our Google Ads lead gen forms from working. I was able to fix two out of three, but we have one that I can’t fix. It doesn’t seem to be connecting to Google...as in we can load new entries, even though there’s hundreds on the Google Ads dashboard side we’re not seeing any connection to Zapier set up.

1
Troy Tessalone
8 months ago
Tracy Prescott
Tracy PrescottNew
asked in Troubleshooting

Changed column title in Smartsheet but it's missing in the Zap

I had to update a colum in smart sheets now it will not pull into zapier to shipsation. When I refresh fields it keeps old title?

1
SamB
Community Manager
8 months ago
Onfido
OnfidoNew
asked in Troubleshooting

URL from Slack Form is duplicated in Zapier

Hello guys,I created a Zap to capture some requests in a structured format. Someone triggers a workflow and gets asked to fill a form. All the form responses are being sent to a private slack channel. Whenever there is an entry in that channel, Zapier captures it and paste it to a different tool. One of the fields in the form is a url field. To test it I just entered www.zapier.com into the URL field of slack workflow. In Slack the URL looks normal. However, in Zapier, it becomes www.zapier.comwww.zapier.com> as you can see in the attached screenshot. Anybody know why this is happening?Thanks! 

1
SamB
Community Manager
8 months ago
sn2023
sn2023New
asked in Troubleshooting

Struggling with creating a new Google Sheets row

Hey, I’m having trouble with sending data from Bubble > Google Sheets via Zapier. Rather than filling in the next blank row, Zapier is inserting a new row into my spreadsheet, which is messing up my subsequent formulas and pushing the cell i’m pulling from one row down. I’ve made an explainer video here to show what i’m struggling with. Would love any help Thanks in advance, Sharan

1
SamB
Community Manager
8 months ago
kayyydennn
kayyydennnBeginner
asked in Troubleshooting

All of my Jotform integrations are failing. Over 200 emails today.

I’m receiving this error on all of my JotForm integrations. Please help - we’ve received over 200 errors today.

1
SamB
Community Manager
8 months ago
karen vr
karen vrNew
asked in Troubleshooting

Failed to create a contact in Constant Contact: Address format

i’ve created the trigger for constant contact to receive info from quickbooks when a new contact is entered.  the field names seem to be so different - maybe that’s why it won’t work

3
Brem
8 months ago
cksolutions
cksolutionsBeginner
asked in Troubleshooting

Failed to create a convertandtranscribe in SpeechTrans: The app returned "An error occurred while processing your request."

When trying to process using SpeechTrans I am getting following error message    here is settings I am using, have tired .mp3, mp3, * not sure what else to do  

1
ken.a
8 months ago
rossh
rosshNew
asked in Troubleshooting

Slack error: channel_not_found after using normalized field

Hello, I saw previous threads on this but it looks like you’ve fixed the issue. I’m currently not able to detect the channel that was created by a Zap even though there is now a “Channel Name Normalized” Option. I’m trying to invite a user to the channel. The companies did have capital letters (i.e. ABC or Alphabet Corp.), is this still an issue within Zapier or is there something else I’m missing? Thank you!

1
Brem
8 months ago
Castle International
Castle InternationalNew
asked in Troubleshooting

Zapier x TikTok Issue

Hey! I am just trying to create a zap for some of our TikTok campaigns but I am seeing this error message: ‘We're having trouble loading 'Ad Account' data. Cannot read properties of undefined (reading 'list')’ Is there a current issue with the Zapier connection to TikTok? Appreciate any help! :)

3
nicksimard
8 months ago
W
Wbricker3Beginner
asked in Troubleshooting

Missing Records when I try to Snapshot an Airtable view to Google sheets using Transfers

I am having trouble with Transfers. I am trying to get a transfer to take a snapshot of a view in airtable once a week and add the data to a google sheet. There are approx 400 rows. However, every time I try to run it (whether it be "create spreadsheet row" or "Create multiple spreadsheet rows”) it only adds one or two of the rows.  What gives?

7
W
8 months ago
JMoreno
JMorenoNew
asked in Troubleshooting

Smartsheet error when choosing a sheet: Unable to load choices 504 gateway time-out.

I get the error unable to load Choices.. 

1
Troy Tessalone
8 months ago
LFC_Communications
LFC_CommunicationsBeginner
asked in Troubleshooting

Google Ads Lead Form - "Error while retrieving: Cannot read property 'forEach' of undefined Troubleshoot error"

Hello! I am have a Google Lead form and I am trying to trigger a zap when a new lead comes in.There is an integration built into Zapier for this, but when I go to test the trigger I get the following error, “Error while retrieving: Cannot read property 'forEach' of undefined”   I’ve tried skipping the test, but then I don’t have the proper data fields to link to send through to the next app in the chain:  

10
Troy Tessalone
8 months ago
N
NashuaBeginner
asked in Troubleshooting

Gravity Forms' Form Submission trigger Missing fields in Live Zap runs.

We tried to connect our Gravityforms to Excel 365.When we test every field is connected and it seems to work.But if we try it with life data, not all the fields are imported in Excel 365.What could be the problem here? Could it be a field setting in Gravityforms? Or is it some setting in zapier?Thank you for your helpJeroen

4
Troy Tessalone
8 months ago
denispaghetti
denispaghettiBeginner
asked in Troubleshooting

JOTFORM THROTTLING?!

Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/222324904891053/submissions?orderby=created_at%2CDESC&limit=100', 60) Why am i getting this error on every zap i have

2
SamB
Community Manager
8 months ago
delaFu
delaFuNew
asked in Troubleshooting

Jotform account integration: 'This account is expired. Please reconnect it here.'

Hello,I am trying to create a Zap connecting a Jorform account to a Lead Prosper account and It always fails and say ‘This account is expired. Please reconnect it here.’. Is there any issue going on on new integrations with Jotform? Thanks in advance! 

1
SamB
Community Manager
8 months ago
cb_etch
cb_etchBeginner
asked in Troubleshooting

How to push Slack workflow form data to new row in Smartsheet - getting "Something unexpected went wrong testing this step" error

I’ve set up a new workflow in Slack which contains a form. I want the data from the form responses to be added as a new row in a named Smartsheet. Each question response from the form should be contained within a separate column. When setting this up via Slack, I get the error when testing:  “Something unexpected went wrong testing the step”. See video demo here. What am I doing wrong here? (I can’t seem to mirror the same Zap set-up in the Zap app itself as it will only pull through the data as one long string into a single cell in the Smartsheet and not separate it).

2
cb_etch
8 months ago
fcp4
fcp4New
asked in Troubleshooting

New Form Submission in Kajabi not triggering.

I tried to create a new Zap where an intake form from my Kajabi site routes to my business gmail account. I believe I set it up right but none of the tests hit my inbox?  Any idea what I’m doing wrong?

8
Troy Tessalone
8 months ago
MarcusH
MarcusHBeginner
asked in Troubleshooting

Microsoft Excel: The App returned “Could not obtain a WAC access token."

I have a Zap that has been set and forget for years.  Its essentially a trigger that then adds a new line to EXCEL and populates data.  Pretty simple. Over the last few days I have been getting this error emailed to me: The App returned “Could not obtain a WAC access token."I cannot see what the issue is, any suggestions?

23
jammer.solijon
8 months ago
premier wireless
premier wirelessBeginner
asked in Troubleshooting

Wpforms Status Code 400 Bad Request

So I'm trying to create a several new zaps but i can only get three of the forms to pass the trigger test. Like any other business I’m using different forms to do different things. Using wpforms i was able to create a 6 booking form for my business.Three of this forms are regular forms that include a date time and place for the appointment the other three are duplicates of the fist three but I added a payment method. Everything is identical! The (non payed appointments) pass the trigger test no errors...none.  The forms where the clients needs to pay aren’t able to pass the test.  I duplicated one of the ( regular free booking ) forms to see if me adding the payment section was the problem, but event tho the form is an exact copy of the one that passed the trigger test it was not able to pass the trigger test.So I created a a very similar form from scratch to the ones that passed the trigger test and again i was met with the “Status Code 400 Bad Request”  Do i have a limit of zap i can

7
ken.a
8 months ago
Airtable Help
Airtable HelpNew
asked in Troubleshooting

Zap error: not updating Mailchimp subscriber

Hello-  My Zap connects Airtable and Mailchimp. I’ve used the template: Add/update subscriber in Mailchimp when new or updated record in Airtable The Zap will send the airtable record to create a new subscriber in mailchimp. It will also update an existing contact if the first or last name is changed. ** If the email address is changed in airtable, a new contact is added to mailchimp instead of updating the email address (even when the first and last names are exactly the same). I’ve selected true (yes) to Update Existing? prompt in the Zap under mailchimp.  Any suggestions? Thanks! 

3
Airtable Help
8 months ago
BethS514
BethS514New
asked in Troubleshooting

Trello due date triggering a Google Task

Hello! I am new to Zapier and am having trouble with a zap I set up between Trello and Google Tasks. My end goal is that I want a Google task added whenever I assign a due date on a Trello card. I am a solopreneur so who is assigned on the card is unimportant to me. The zap appears to be working sometimes, but not other times. I have 6 cards with assigned due dates and only 2 have been added to my Google tasks. I set the “time before” at 3 weeks to ensure they all show up on my Google tasks even if they won’t be due for a few weeks. I am wondering if perhaps it has to do without the due date being too close??? For example, if I set the due date as tomorrow it won’t trigger, but if I set it for a week from now it will. I would love some assistance with this and appreciate your time and help!

6
BethS514
8 months ago
mrini76
mrini76New
asked in Troubleshooting

Zapier populating w/Meta Leads but not sending emails

Hi - We are having a problem within Zapier where all of the info from our Lead Gen campaigns is populating (in the Zapier platform), but never gets sent out to the emails on file. We’ve checked spam, etc. and no luck. We also setup Test Zaps to see if it would fire, and it did, so we’re struggling to find out the disconnect.  Any help is appreciated.Thanks!

2
shalgrim
8 months ago

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