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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,718 Topics
  • 12,273 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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2718 Topics

M
mikikoNew
asked in Troubleshooting

Upload attachments from Gmail to Dropbox

i tried to upload attachments such as xlxs,pdf from gmail to dropbox. but, only txt file was uploaded. Does anyone have a suggestion for that?

3
Liz_Roberts
Community Manager
2 years ago
A
admin_speakeasyBeginner
asked in Troubleshooting

Zapier Webhooks Returning Validation Failure

I have been trying to get the form submission to Webflow multi collection field via Webhooks using PUT request. I have been scratching my head for last 5 days getting past this, still stuck here. The reason why i’m using PUTis because i want the old data to be replaced when the form submission is triggered. Any help or insights with regards to this will be highly appreciated :/

2
A
2 years ago
H
Hendrik VDMBNew
asked in Troubleshooting

Dropbox - Teamleader zap folder issue

Hi,   I’ve made a zap with Teamleader ( CRM - Projectmanagement Software ) and Dropbox.    We start new projects in Teamleader ( named Deals ) and the zap is to automatically make a folder in Dropbox - with the same name as the Deal Name.    It works .. .but … the folders are made on my personnal space on Dropbox .. .not the shared folders for everyone.    What am I doing wrong ?    Thanks for the help !    Hendrik 

1
P
2 years ago
B
BartezzNew
asked in Troubleshooting

Trigger an action when a due date is reached

I am using Investment Dominator (a real estate CRM tool) and Slybroadcast (tool to send out voice messages).  The idea is to send our clients an automated message, after the due date is reached (they have received an offer). In my CRM tool the trigger event is that I update the record to offer sent status, but the action (send message via Slybroadcast) should not happen immediately. It should only happen, once the due date is reached. The Zap works well without this condition but I was not able to setup the ZAP in the way, that the action should only be triggered once the due date is reached.  My thinking was to add a filter function: Only Continue If… and then insert the due date into the first cell and use also the “date/time” feature but that doesn’t work. In that case it seems I need to add manually a target date in the last field. Then it works, but actually I want that this should happen automatically. The ZAP should automatically recognize once the date is reached and execute

1
steph.n
2 years ago
J
JothebulbNew
asked in Troubleshooting

Instagram to Twitter tutorial

I am trying to follow the tutorial on setting up a Zap to Tweet all new Instagram posts, but the Twitter customisation screens I am seeing are completely different to the ones shown in the tutorial: https://zapier.com/apps/instagram/tutorials/link-instagram-twitter-tweet-photos   For example, the ‘Tweet Customized’ panel now appears as ‘Customize Tweet’ on my screen I do not have the option to select ‘1. Caption Text’, but have to select ‘1.Caption <my instagram text appears here’. And likewise for the image step, I do not have the option for ‘Step 1: Images standard resolution IRL’. If I select what appears to be the closest (Step 1: Media Type: IMAGE’, the Zap returns a ‘media type unsupported’ error on test.   Does the tutorial need updating? It appears to be only 8 months old.

4
Danvers
Community Manager
2 years ago
N
NevigateNew
asked in Troubleshooting

Creating Wrike Task from Output retrieved from Email Parser by Zapier

Hi, I am creating a Zap between Email Parser by Zapier and Wrike.   Email Parser will extract a unique string from my request email (ie Request Number X) and a Wrike request will be created with tile “Request Number X” The zap is not working as the “Request number X” changes for each email. Any help would be appreciated.    

2
Liz_Roberts
Community Manager
2 years ago
S
sjones0812New
asked in Troubleshooting

Twitter image to Discord

I am trying to get Twitter images posted to Discord.  I can get the text of the Tweet fine….but not the images

2
jesse
Community Manager
2 years ago
K
kevinhtreBeginner
asked in Troubleshooting

Dropbox not pulling folders list

This has been happening for 2 days now, I’ve reconnected, reauthorized, deleted and started over my two dropbox accounts. None of that works and both have the same issue. The error occurs with several dropbox actions, but for simplicity’s sake lets say ‘Create folder’. I pick the dropbox account, choose create folder, and on the screen where normally you could pull a drop down list of the folders from your dropbox account I get nothing, and zapier throws this error: Required field "Folder" (directory) is missing.   It is of course missing, but it can’t be filled in. You can’t type into it, and it doesn’t populate and let me select my folder like it should.

16
Danvers
Community Manager
3 years ago
BlakeBailey
BlakeBaileyConnector
asked in Troubleshooting

Filter by Zapier by Comparing Two Variables

So I am setting up a Zap that needs to compare the Invitee Name and Cancelation Name when someone cancels an event in Calendly. The use case is to ensure that the Zap only runs when the original invitee cancels the event and not an optional attendee. The way I first went about handling this, was going to be to simply compare the two variables in a filter step. Ideally, this would have gone:Continue if:<Invitee Name> <- Exactly Matches -> <Cancelation Name>However, you can only use a variable in the first field, and then have the second field hard coded. I'm working out a workaround for this, essentially where the logic is done in a different step (will update with solution if found), and then the output of that step is used in the filter. In any case I'd like to also submit this as a feature request to Zapier :D

11
W
3 years ago
D
dimadueNew
asked in Troubleshooting

URL from TradingView not pulling image ?

Objective; trying to post a twitter post with a set message including a picture (obtained from the URL bellow) from a webhook (also from tradingview) Error: The app returned "media type unrecognized.". URL Image Link; https://uk.tradingview.com/chart/xwfHzgQk/   Does anyone have a solution or know what could be causing this? 

2
nicksimard
Community Manager
3 years ago
D
dee.phBeginner
asked in Troubleshooting

How do I get photos/contracts saved in Dropbox to show up in Airtable as attachments or thumbnails?

hi, i’m into real estate brokerage and have setup a record for my listings in airtable. my photos and contracts are in dropbox.  I have already setup a zap where: for any new property ID created, a corresponding dropbox folder will be created using the property ID. next is i want to have photos/ contracts saved in this dropbox box folder to show up in airtable as attachments or thumbnails.  i’m having a problem to execute the 2nd automatically. can the experts here help? thanks!!!

4
AndrewJDavison_Luhhu
3 years ago
C
ChuckNew
asked in Troubleshooting

Dropbox Vimeo Zap File Size Limited to 100MB

I need to upload videos from a Dropbox folder to Vimeo. The Zap works just fine with videos file sizes of 100MB or less. I’m on the free plan but the plan comparisons don’t mention file size limit increases with paid plans. I don’t want to click to pay more and still not resolve my issue. The problem is not Dropbox or Vimeo as both far exceed my file size needs. Thanks in advance for your expertise. Just need to Zap video files over 100MB from Dropbox to Vimeo. 

3
ForYourIT
3 years ago
B
baldjake13Beginner
asked in Troubleshooting

Attach image from parser to a message without image url

I’m using the Zapier email parser to zap a scheduled message into a Discord channel daily. The zap works fine except that when it displays the image attachment, it ALSO displays a long zapier url for the image. So it looks horrible. Any idea how to JUST get the image in discord but not the image url?    

5
ForYourIT
3 years ago
R
RClay
asked in Troubleshooting

Re: Creating a Gmail Mail Zap

Hello, I'm trying to create a gmail label zap, but when I test the label it doesn't work. Also, is there anyone at Zapier that helps you?

10
jesse
Community Manager
3 years ago
D
djungBeginner
asked in Troubleshooting

Parser - thrown off by new email domains

Has anyone experienced using Parser where information comes in from a tabulated form (e.g. Smartsheet) and so the structure is pretty clear but then the parsing is thrown off by having 'new' email domains like alumni.school.edu or verizon.net vs the usual .com?

4
Danvers
Community Manager
3 years ago
Q
QuentNew
posted in Troubleshooting

I can't connect Zapier to my Pinterest account

I see this message…   {"status": "failure", "code": 12, "data": "path: /oauth/\nparams:<dict_itemiterator object at 0x7f174dc64e90>\nAuthError(code=500, message='dial tcp 127.0.0.1:22000: connect: connection refused')", "message": "Un probl\u00e8me s'est produit de notre c\u00f4t\u00e9. Veuillez nous en excuser\u00a0!", "endpoint_name": "oauth_connect"}   What to do ??

1
steph.n
3 years ago
J
jobbque
asked in Troubleshooting

SSL error when connecting to DeskPro, any ideas?

We hit an error adding your new accountauthentication failed: request to https://<our domain>/api/v2/apps/zapier/ping failed, reason: write EPROTO 139841711089536:error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/s23_clnt.c:802:Make sure you click "Allow" or "Accept" on the permission popupDouble check your Account has the correct permissionsCheck out our help docs for more information

1
Danvers
Community Manager
3 years ago
C
coinbakedBeginner
asked in Troubleshooting

Discord -> Twitter (Images don't send, only text)

Any idea how to send an image from one's discord channel to their twitter feed? I added the Zapier bot to my channel in my Discord server. If I write a message to my discord channel and include a link to an image ONLY the text sends to twitter, not the image.Similarly if I post an image from file to my discord channel it never sends it to Twitter.

7
Danvers
Community Manager
3 years ago
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