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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 6,050 Topics
  • 27,801 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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6050 Topics

A
Anonymous
asked in Troubleshooting

Facebook images posted on Twitter are blurry - how to use high res version?

Hi I’ve created a zap from facebook to twitter and the images are blurry.I saw a similar post where the only answer is “Check that you used the highest resolution of the image provided from Facebook.”, but I don’t know how or where.

1
SamB
Community Manager
2 years ago
T
TeatreroBeginner
asked in Troubleshooting

Integration sendowl and airtable runs perfectly the test but it is not working properly

Hi There! Just created an integration between Sendowl and Airtable.Once a payment is pursued in sendowl, the workflow creates a new record is created in airtable.In Sendolw i asked for two custom fields, and i nees them to be included in a cell of the new record. That is how i programmed the interration.The test runs perfectly and the created record includes this custom fields.Hw, when the zapier is on and a new order is made in sendowl, zapier doesnt write the custom checkout field value in the new record.I think it is kinda bug related to the actual timing of the workflow.Any help? David 

7
Troy Tessalone
2 years ago
K
KameliaBeginner
asked in Troubleshooting

“Deleted File” trigger

Hello!I am a Zapier beginner and am still figuring it out. Thankfully, there is a community such as that I can get help and opinion on the topics that I’m interested in! So.. here’s what happened recently:I’ve connected my Dropbox account to a database on Notion and got my first zap working! Then I’ve realised that once I go back to my Dropbox and delete a file or a folder from there, or rename one of them, the database does not update. The database stays the same, with the only difference that once I press the URL it shows as a not existing one. How do I fix that?Looking forward to hearing some opinions! Many thanks,Kamelia

5
K
2 years ago
H
helpmepleaseBeginner
asked in Troubleshooting

Stripe order not triggering Zap to send email in Flodesk

Hi there, my Stripe zap is not working and executing with Flodesk despite running a test zap and it working. Nothing is logged in the zap history either. I am not sure why the test works but live result doesn’t. I’ve been struggling for hours Can someone please advise? Thank you so much! Also of note that I use SquareSpace for collecting orders. So once a user submits an order the order gets sent to Stripe and from there I want them to get a Flodesk email that puts them into my workflow.

8
Troy Tessalone
2 years ago
A
AdemNew
asked in Troubleshooting

Zap was paused due to system error

Dear All,I can not unpause my zaps due to this error “Zap was paused due to system error”.Is this a system failure?Kind regardsAdem

6
SamB
Community Manager
2 years ago
A
Alex_ekhlassBeginner
asked in Troubleshooting

How to import .xls file from Dropbox to Google Sheets?

The idea is to import the export order (.xls) from dropbox to google sheet daily.I want to import this daily. Meaning, there will be new tabs created everyday for daily exported sheets.It goes like this:​​​​​​​1. At 12:05 am, zapier will export the order sheets (from woocommerce) into dropbox in .xls format and will be kept in a folder for every month.​​​​​2.Then, zapier would import the order sheets from the file in dropbox to a google sheets spreadsheet3.This process will repeated everyday for every order sheets in different worksheets (Exp:Today’s export orders will be imported in a worksheet(tab) and tomorrow’s export orders will be imported to different worksheet(tab) but in the same google sheet. Therefore, by the end of the month, i will have 1 tab for each day (1 tab for 1 order sheet daily)So the problem here is, we cannot seem to find a way to import .xls file from dropbox to a specific google sheet file.Do you know a way around this? 

4
A
2 years ago
M
mgarrett2767New
asked in Troubleshooting

Slack Private Channel: Only send message if user is in channel

I have a very simple Zap that is triggered when my team’s CRM detects an issue with a customer (e.g. an automated email campaign bounced). Using the CRM data, the Zap finds the customer’s assigned consultant in Slack, then sends a private channel message to our bouncelog, @ mentioning the consultant and giving a link to the customer’s info. Unfortunately, we recently started having issues where the Zap is being triggered for customers with consultants that aren’t part of our team, and therefore aren’t members of this channel. The Zap still tries to @ mention them, which causes problems on the Slack channel.Is there a way to look up the members of a Slack channel to use in a filter/code step? Or some other way to make sure this Zap doesn’t try to @ mention users who aren’t in the channel?

1
Troy Tessalone
2 years ago
J
JonasArvidssonBeginner
asked in Troubleshooting

Having trouble triggering Sub-Zaps from Zaps

Anyone else having trouble to trigger Sub-Zaps from Zaps? - I looks like it works but it doesn’t run the Sub-Zap at all, it doesn’t even show a Zap-history. The funny thing is that the Sub-Zaps works like a charm when I’m stepping in through manually…   Calling a Sub-ZapInside the Sub-ZapSuccessful when I’m stepping through the Sub-Zap… This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.

6
J
2 years ago
T
tclpropNew
asked in Troubleshooting

Invite link for custom KV Core integration not working

I messaged Zapier customer service about this issue but they never respond to me so I’m hoping the community can help. I’m looking at sending information from Podio to KV Core which is what realtors use as their CRM. Is this possible?I’ve seen a custom made integration to KV Core but when I click the invite link it just takes me back to the homepage where my zaps are. Any help on this would be much appreciated.This was the link I found that don’t work -  

2
T
2 years ago
N
nico21New
asked in Troubleshooting

Pipedrive “The app did not respond in-time” error

Hi,All of my automations with pipedrive has been stopped last week. I don’t understand what is the problem. The error message is "Trigger partner failure: The app did not respond in-time. It may or may not have completed successfully.". What does it mean ? What sould I change ?Thanks in advance for your help.

1
Troy Tessalone
2 years ago
michael291
michael291Builder
asked in Troubleshooting

Error "Trigger partner failure: Unexpected token < in JSON at position 0"

Hello,  I do have a few zaps and for any reason I got the following error message starting a few days ago and I do not know what is causing the issues: Trigger partner failure: Unexpected token &lt; in JSON at position 0 I already checked all connections to all apps I use within the Zaps and I checked the Zaps but I really do not see why I do this error now. Everything worked without any problems. Is this an authentication problem or something like that? I am really stuck here.  Thanks for help, Michael

2
michael291
2 years ago
K
kio6New
asked in Troubleshooting

Zap ran into a problem Required field "Item" (page) is missing

when i browser why my deleting zapier is not working. i  go inside zap run.i find out the 3. This Notion step hit an error.missing the page is missing  Required field "Item" (page) is missing.adn i don’t know what can i do to solve the problem . the follwoing link is the thing i ran into the problem https://cdn.zappy.app/44f6236c7a275202b379c0e8cc7ceaa4.png This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.    

2
K
2 years ago
C
CEUEspressoBeginner
asked in Troubleshooting

Email parser by Zapier "no action available"

I am trying to create a zap using the email parser as a step in the flow. However, when I try to select “Email Parser by Zapier” in the app selection tool it says “No action available”.I’ve set up my parser template, configured the first step with the mailbox to receive email, and tested the trigger. But when I try to add the Email Parser as the second step I get the “No action available” message.Am I missing something? I appreciate y’all’s help!

5
C
2 years ago
B
Barış YıldırımBeginner
asked in Troubleshooting

Everything is fine but we receive "Zap Could Not Be Switched On"

Our hook triggers are no longer working, Although every test works fine, when we try to turn on the zap, it disables in approximately 1 second and when we refresh the page it automatically deactivates. And I receive email as:“Unfortunately your Zap could not be switched on. Please try enabling it again, and if you still experience issues, get help. Thanks,The Zapier Team”The problem is we do not change anything with our zaps but the same zaps not working for 15 days (Possible problem is we do not receive bundle.targetUrl)How can I solve this issue

2
B
2 years ago
J
Jhay08Beginner
asked in Troubleshooting

Email Parser to DotDigital

We set up email parser but the data is not going to DotDigital. Not sure why. We have set up 10 email parser all of them are working except for one. I don't know what is wrong with it.

3
Troy Tessalone
2 years ago
E
ericgTinkerer
asked in Troubleshooting

Trouble Using INDIRECT ROW Method to Insert Dynamic Formula with VLOOKUP

I’m hoping to use INDIRECT and ROW in a formula to get around the fact that new rows do not copy down formulas. I was able to get this method to work for one formula but I have another formula that it’s not working on. No error is given, just a blank value.=IFNA(VLOOKUP(INDIRECT("D" &amp; ROW(),'Shipped Orders'!B:X,23,FALSE),""))I’ve tried it every which way with no dice. Any formula pros know what’s going on?

6
E
2 years ago
K
Kasim21Beginner
asked in Troubleshooting

'Search Mention in Twitter' trigger giving different results than on Twitter

Hi all,  I am trying to set up a Zap using Search mention in Twitter trigger. I want the Zap to return search mentions from my followers that contain the terms ‘Paper’, ‘Article’ or ‘Study’ and that contain an URL.My problem is that the search term I have made using Twitters advanced search function (see below) returns the correct tweets in Twitter, but it doesn’t return the same Tweets (or tweets meeting that search query) in Zapier. I have tried putting these queries as plain text and as URL encoded queries (see below). In Zapier, the trigger either fails to find any mentions or it provides a mention from an account I don’t follow with none of the keywords I entered.Are there any suggestions for why this might be happening and how to fix?Search Query: paper OR article OR study filter:follows filter:linksURL encoded search query: paper%20OR%20article%20OR%20study%20filter%3Afollows%20filter%3AlinksThanks in advance, Kas

2
Z
2 years ago
N
nekitonnNew
asked in Troubleshooting

'@' symbol bug with Inserted data

Hi everybody! Today I faced the problem with Inserting Data in my message. My zap needs to send a message to slack with some inserted data(username). So in a message, I need to write @+(username) to push this user. But seems like when I write @ symbol and Insert data in the same field — it just deletes Inserted data! That’s funny, because it worked just fine yesterday, but not today. Is it me or something happening with Zapier today?

1
N
2 years ago
R
rpuserNew
asked in Troubleshooting

Azure SQL timeout errors

Ever since the email about the outage on 9th July (Maybe coincidence ), I’ve been receiving a high volume of following issue. there is no pattern to error or Zap. MSSQL: Trigger partner failure: Timeout reached while attempting to read from the target database. Please see The database is connected to Zapier, no setting have been changed on database side and the data within the database is small 1% of 2GB DB.  Any assistance would be greatly appreciated  

2
R
2 years ago
V
vipan sharmaBeginner
asked in Troubleshooting

Facebook Lead Ads account connection not working

Hi,It’s been 10 days that i am trying to resolve a problem about connecting My facebook leads to gmail and i have shared the problem with zapier team so many times. The response is so poor that i cann one response after following 3-4 days and that also incomplete.I am trying to connect my 2nd facebook business account. The zap is showing all fine but every time it ask me to connect my facebook account again. Have tried everything as guided so far but nothing is working.Can anyone help me with this please?RegardsVipan Sharma

2
V
2 years ago
E
ElineTCNew
asked in Troubleshooting

Zap not working - Texting through RingCentral to create a new Trello Card (tasks)

Hello - I created a Zap to connect RingCentral to TrelloI want to be able to text various Tasks through RingCentral and that would Trigger creating a New Card in a specific List and Board in Trello every time. Like a to-do list but instead Tasks from our Agents for the Admin team to work on. Please help.

6
E
2 years ago
CMWilbur
CMWilburNew
asked in Troubleshooting

Error with QB Connection - Trigger partner failure

I am receiving this error and I have no clue what it means.  Things were working fine and then suddenly I get these errors.  Can someone shed some light? Your Zap titled "SFTP Upload from Quickbase - (CAT&gt;AIMS IgG-R)" (https://zapier.com/app/editor/123570145) has been turned off because we're getting repeated errors nearly every time we try to run it.The last error message was "Trigger partner failure: Cannot read property 'hasOwnProperty' of undefined Console logs: ".Please check to make sure that this Zap is setup properly.

2
SamB
Community Manager
2 years ago
F
FotezjaBeginner
asked in Troubleshooting

WordPress “Forbidden” error and Instagram “User is not an Instagram Business” error

I tried to connect pretty popular platform with little luck. Created two zaps, none works properly. Wordpress to Twitter. Selfhosted Wordpress, I installed official zapier plugin, activated, all ok. I created zap - on new published post, twitt it. Connected to Wordpress, connected to my Twitter account. Tested, check - all ok. It even worked. Then it stopped. After few hours I got mail “Uh-oh! There’s a problem with one of your Zaps” and then this zap is turned off. Info: “"Trigger partner failure: The app returned "Forbidden”. I return to my panel, check this Zap again - all ok, test passed, it works. In few hours - “Uh-oh!...”. Checked again, all ok, turned on, works. In next few hours - “Uh-oh!...” and zap goes off. Wordpress to instagram. My account is instagram for bussines, so I tried one of ready zaps. Autentication to wordpress ok, to Instagram -”The user is not an Instagram Business”. But it is. Connected through FB - ok. On FB panel app Zapier is active and has all possible p

4
SamB
Community Manager
2 years ago
S
SanjayNew
asked in Troubleshooting

Unable to connect to Amazon Seller Central

developer id and token is not working with zaper for integration amazon to zapier

3
SamB
Community Manager
2 years ago
R
RanwiesielNew
asked in Troubleshooting

Testing User Tweet Twitter trigger error when testing: "A tweet could not be found"

I want to create a user twitter trigger using webhooks, and when I test the trigger it doesn't work. I tried to post a new tweet but it didn't work when I tried to test again 

4
R
2 years ago
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