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Question

Square refusing to include Customer Notes in Order

  • 2 March 2024
  • 1 reply
  • 3 views
H

During the checkout process of my website there is a text box that allows customers to include a request. I am currently using “Order Recieved” from Square as a trigger for a zap, and the Order information includes a section for Customer Notes, but it is always blank. Is there anything I can do about this? None of the information is included in any of the data lines I see.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Haydenific 

Try turning the Zap ON and testing live to see if the data comes thru on the Zap Run, which you can check here: https://zapier.com/app/history/

 

Or try adding a Square Find Order step to the Zap to see if that returns the desired data point.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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