Question

Form field results showing up twice in Gmail message sent via Zap

  • 1 March 2024
  • 1 reply
  • 5 views

Hi! So, I am trying to set up a Zap when a Typeform is submitted that sends the results via Gmail to a specific person.

i have the email set up so like this:
 

[short intro paragraph]

--

[Typeform field 1]

 

[Typeform field 2]

 

[Typeform field 3]

 

What is showing up in my inbox while testing the send is:
 

[short intro paragraph]

--

###[Typeform field 1 question]

[Typeform field 1 answer]

 

###[Typeform field 2 question]

[Typeform field 2 answer]

 

###[Typeform field 3 question]

[Typeform field 3 answer]

 

[Typeform field 1 answer]

[Typeform field 2 answer]

[Typeform field 3 answer]

 

I cannot for the life of me figure out where the answers stacked at the bottom of the email are coming from. Anyone know of a way to either display ONLY the answers, and only once? Or even the question/answer combo without the random stacked answers at the bottom of the email? 

I’m not sure why it’s showing up the way it is and there’s very little wiggle room in adding the Typeform fields, so any insight would be appreciated. Thank you!


1 reply

Userlevel 7
Badge +14

Hi @entity_academy 

In order for us to have context, we will need to see screenshots with how the steps are outlined and configured, thanks.

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