About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

I can't change credit card on file

  • 29 February 2024
  • 1 reply
  • 3 views
G

when asked to put in name of country, i put in United States.  Then when I click to add the new card info, the country name is wiped out...so I can’t get a new card put on file.  I want to avoid service interruption.  The link below which I saw in another post is useless as it takes you to the series of articles...none of which allows you to get to a live support person or even an email form to communicate with someone who can help...

 

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

1 reply

SamB
Rank
Userlevel 7
Badge +11

Hi @great american, welcome to the Community! 👋

I’m so sorry to hear of the troubles updating your card. We’re not able to assist with billing or account related issues here in the Community so reaching out to the Billing and Accounts team will be your best bet. 

If you scroll down to the bottom of the page you referenced (https://zapier.com/app/get-help) there’s a form you can use to reach out to them - be sure to select the Accounts, pricing and billing option to have your message routed directly to the Billing and Accounts team: 
8b19aaa14a4360709755c3f2df4e9746.png

In the meantime it might be worth trying to update the card using a different web browser. Just thinking that if it’s a browser related glitch that’s clearing the country name from the field switching browsers might solve it.

Hope that helps to get you pointed in the right direction. If there’s anything else we can as assist with in the meantime do let us know!

Reply


Terms & Conditions