I can't change credit card on file

  • 29 February 2024
  • 1 reply

when asked to put in name of country, i put in United States.  Then when I click to add the new card info, the country name is wiped I can’t get a new card put on file.  I want to avoid service interruption.  The link below which I saw in another post is useless as it takes you to the series of articles...none of which allows you to get to a live support person or even an email form to communicate with someone who can help...


Billing issues must be handled by Zapier Support:

1 reply

Userlevel 7
Badge +11

Hi @great american, welcome to the Community! 👋

I’m so sorry to hear of the troubles updating your card. We’re not able to assist with billing or account related issues here in the Community so reaching out to the Billing and Accounts team will be your best bet. 

If you scroll down to the bottom of the page you referenced ( there’s a form you can use to reach out to them - be sure to select the Accounts, pricing and billing option to have your message routed directly to the Billing and Accounts team: 

In the meantime it might be worth trying to update the card using a different web browser. Just thinking that if it’s a browser related glitch that’s clearing the country name from the field switching browsers might solve it.

Hope that helps to get you pointed in the right direction. If there’s anything else we can as assist with in the meantime do let us know!