Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

when asked to put in name of country, i put in United States.  Then when I click to add the new card info, the country name is wiped out...so I can’t get a new card put on file.  I want to avoid service interruption.  The link below which I saw in another post is useless as it takes you to the series of articles...none of which allows you to get to a live support person or even an email form to communicate with someone who can help...

 

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

Hi @great american, welcome to the Community! 👋

I’m so sorry to hear of the troubles updating your card. We’re not able to assist with billing or account related issues here in the Community so reaching out to the Billing and Accounts team will be your best bet. 

If you scroll down to the bottom of the page you referenced (https://zapier.com/app/get-help) there’s a form you can use to reach out to them - be sure to select the Accounts, pricing and billing option to have your message routed directly to the Billing and Accounts team: 
8b19aaa14a4360709755c3f2df4e9746.png

In the meantime it might be worth trying to update the card using a different web browser. Just thinking that if it’s a browser related glitch that’s clearing the country name from the field switching browsers might solve it.

Hope that helps to get you pointed in the right direction. If there’s anything else we can as assist with in the meantime do let us know!

Reply


Terms & Conditions