About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces Zapier Canvas Zapier Chatbots

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 6,839 Topics
  • 31,339 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

  • 0
  • 2

6839 Topics

pbower
pbowerBeginner
asked in Troubleshooting

WordPress Unable to pull users

Trigger : New user in wordpress → Create Candidate in Bullhron CRMError from wordpress trigger and not allowing the Zap to be turned on.Wordpress is linked with zapier own account of Admin instead of SuperAdminA user will create and account using User Registration Plugin Unable to pull users Step 1 - New User in WordPress Error code: Error while retrieving: Error parsing response. We got: "<!DOCTYPE html> <html lang="en-US"> <head> <meta charset="UTF-8"> <meta name="viewport" co"  

7
ken.a
11 months ago
cschnell
cschnellNew
asked in Troubleshooting

Issue syncing Keap orders with Quickbooks Online not matching deposits.

We use Keap and Quickbooks Online. I need to get it set up that when an order/donation gets made in keap, that it goes over to QB. Our Current Problem: When orders are placed in Keap, they are ran through our Processor which is Authorize.net. When they deposit into QBO, it is lumped and we have to manually go through and split the deposit based on what was sold. Ideal solution, is that they match u p and we are verifying each month pls who can help me 

1
ken.a
11 months ago
LifeOfPi78
LifeOfPi78Beginner
asked in Troubleshooting

Asana error: The app returned `{"message": "task: Not a Long"} Executing creates.task_section.operation.perform with bundle

I’m trying to create a Zap that allows me to populate a task in Asana when I create one in ToDoist. I’m getting this error:The app returned `{"message":"task: Not a Long: 23167679441296859576599052288"} What happened: Executing creates.task_section.operation.perform with bundle {"message":"task: Not a Long: 23167679441296859576599052288"} Console logs: ` as error, which we cannot read.In reading through other queries around this the solution has been to add the task ID; in this case, it’s not working.   

2
LifeOfPi78
11 months ago
marybethcapturect
marybethcapturectNew
asked in Troubleshooting

Zap triggered 43 times, when it shouldn't have triggered at all

Hello! I have two zaps set up from Dubsado to SimpleTexting. It’s set so that when a project is changed to a specific status in Dubsado, to send a text message via Simple Texting. The problem is, when I turned it on, it literally ran 43 times and sent a single client multiple text messages, even though she didn’t meet the criteria for the zap based on how I set it up. In Dubsado, I only have 1 client that meets this exact criteria right now, and it’s a test client. If it helps, none of the test criteria matched the exact status when I tested (even though I had *just* changed a project’s status in Dubsado), so I had to edit the record to match the status that I wanted it to send on. Even when I clicked “load more” it just kept loading the same three projects even though I was manually changing the status of other projects. Do I need to add another filter with additional criteria somewhere? TIA!! Here’s a screenshot of the Zap setup: 

1
Troy Tessalone
11 months ago
pbrightfarms
pbrightfarmsNew
asked in Troubleshooting

PostgreSQL error: psycopg2.errors.InvalidTextRepresenstation malformed array literal: "testname@email.com" LINE 3

Hello,I am new to Zapier, and I was trying to connect my JotForm submissions to my Postgres DB to directly get the submissions into Postgres DB as new row entries. But I’m not able to connect them properly.I would appreciate any help on this matter.I’m not able to find what to input in rows and ID column,I even tried inputting an extra step which I’ve also added below in the screenshot  

1
Troy Tessalone
11 months ago
elisel
eliselNew
asked in Troubleshooting

Single-step Zap to delete cancelled events on linked Google Calendars

Situation: I have 2 Google Calendars (personal and professional) and successfully set up a Zap that runs when a New Event is created on GCal A and creates a New Detailed Event on GCal B (identical to the one of GCal A). I would like to create a Zap so that when the event is cancelled on GCal A, it gets cancelled on GCal B.I am currently using a free Zapier account, so I’m limited to single-step Zaps (i.e. can’t use a trigger-search-action configuration). I have been trying to set up a Zap where the trigger is Event Cancelled on GCal A and the action is Delete Event. Like others have shared, I’m running into an issue with getting the right event ID.When I test my action (using an event that I created on GCal A, Zap copied to GCal B, then deleted from GCal A), I get a 404 error because the event on GCal B has a different ID than the event on GCal A. I looked at a few different help threads and it seems like I need to do something to update the event ID on the original GCal A event to mat

1
Troy Tessalone
11 months ago
BocaTaq
BocaTaqBeginner
asked in Troubleshooting

New File in Folder - Google Drive - Not Triggering when existing file is edited and moved to the folder assigned to the zap

Hi! I have a zap set up: email the pdf of new file in a shared google drive folder. The zap normally works but on occasion, when moving an existing file from an outside folder that is within the same shared drive (into the folder assigned to the zap), it does not trigger and zapier does not reflect an error. I am aware that edits need to be made to an existing file within four days of the move. I have tested making edits before moving, closing the file and waiting on a zap and the zap still isn’t running. Additional background:We have private domain google email accounts (bocataq.com) as well as a gmail.com account that access these files. The shared drive is on the private domain (bocataq.com) but files are normally generated by the google.com user. The zap normally triggers when either the bocataq.com or google.com accounts create and move the files into the folder. The file that triggers the zap is a google sheet.

4
BocaTaq
11 months ago
bitwrkr
bitwrkrNew
asked in Troubleshooting

WordPress error: Request to https://kontentai.42web.io//wp-json/zapier/v1/token failed, unable to verify the first certificate

Any idea why I am receiving this error message when configuring a connection to WordPress?authentication failed: request to https://kontentai.42web.io//wp-json/zapier/v1/token failed, reason: unable to verify the first certificate  

1
ken.a
11 months ago
Joe_Evans
Joe_EvansBeginner
asked in Troubleshooting

Not all custom questions from Eventbrite are appearing in Zapier

I have put together a Zap to send event registrations to Salesforce from Eventbrite. Everything works fine, except that not all of the custom questions that people have to answer when registering are visible on Zapier. Most of them are, but one or two are not, and I can’t see any reason why this might be… Here are the questions on Eventbrite: I can’t get a screenshot from Zapier but basically I can see the second and third questions but not the first one, ‘We’d love...’Any ideas? 

7
Joe_Evans
11 months ago
ivy_t
ivy_tBeginner
asked in Troubleshooting

Unable to create a Trello card for new orders with the same item Googe Sheets.

Hi everyone,I am currently using zapier to create a trello card if a new row(s) is added/updated on a shared google spreadsheet.  It will work as our order intake platform.Our spreadsheet will be automatically cleared when new orders come in. However, I just realised that if the new order has the same item as the previous one, Zapier does not generate any Trello cards for that specific order. Can I have advice on this issue please?Many thanks, 

1
Troy Tessalone
11 months ago
Camw
CamwNew
asked in Troubleshooting

Zap is not creating contacts in Quotient despite successful runs in Zap history.

I have set up a Zap with the action when form submitted on squarespace website create new contact in quotient.It’s not working, according to history in zapier it is working successfully. But contact is not being created in quotient, when looking at zapier settings in quotient zap log says no recent zaps triggered yet.Thanks

6
Troy Tessalone
11 months ago
meganvrw
meganvrwBeginner
asked in Troubleshooting

Zapier formatter issue: Can't pull in own data to test private note comment split

Hi there!I’m making a Zap that adds a row to gsheets when a private note is added to a Freshdesk ticket. It works great when I put it live but the problem is that I can’t pull in my own data to test with, the only option is the Zapier dummy data. I want to use the Zapier formatter to split the comment field but I can’t test this with the dummy data. I’ve tried making it a public note but that doesn’t change anything. Can anyone help? :)   

9
shalgrim
11 months ago
Mathis Timo.
Mathis Timo.New
asked in Troubleshooting

Why does Zapier create fake data when given empty field

Hello,One of the action in my zap is a Create/Update user in a third party app. In this action if an ID is provided the app will update the user according to the ID. If no ID is given it will create a new user.My issue is that when the ID field is empty (it should create a new user) but Zapier is sending a string that looks like this : {{202001719__Id}}Even tho I give it no data  : So when the third party app receive this it tries to update the user “{{202001719__Id}}” witch of course does not exist so it sends back an error.I even tried to create a code action that set the ID to null if no ID is given, it does output me an empty field that looks like this :And again when given and testing this output send this {{1722784624__output}} to the app… How can I leave the Id field empty if there is no id ?Thanks in advance. 

1
Troy Tessalone
11 months ago
A
arianeBeginner
asked in Troubleshooting

Zaps continuously firing when not supposed to

Hi I have an issue with this zap, it is in an infinite loop. I received one email that match the trigger, and the zaps runned indefinitely, sending hundreds of emails. What can I do to make the trigger happen just once?Thank you

1
Troy Tessalone
11 months ago
dan110
dan110Beginner
asked in Troubleshooting

Failed to create a record in Adalo: The app returned "Forbidden"

When I test adalo x zapier connection, it says connection successful, when i try to set up a zap to trigger an update in my adalo records for “calendar events” after a new calendar event is created on google calendar, when i hit test, it gives me the error: “Forbidden”. the adalo x zapier connection says it works, and I am using the right owner/admin account, it just wont work properly without throwing an error.

9
rachael.silvano
11 months ago
Andyshn
AndyshnBeginner
asked in Troubleshooting

Only continue if is getting stuck on test step

Tried to build several times, different zaps, different browsers.  

3
rachael.silvano
11 months ago
Ouwia
OuwiaNew
asked in Troubleshooting

Survay monkey field not entering data

Hello, I created a survey on Survey Monkey and trying to link it to my Dovetail. But when I tried the test, I entered all the information but it’s not showing on the reponses collected on Zapier, so the “People” created on Dovetail is also blank. Is there a reason why for this problem? Thank you for you reply. 

1
ken.a
11 months ago
FGT
FGTNew
asked in Troubleshooting

Zapier won't recognize PhoneBurner app login credentials

I’m trying to connect PhoneBurner (a power dialing app) to MaximizerCRM.  Both of these apps are part of the Zapier ecosystem.Zapier won’t acknowledge my PhoneBurner login credentials and fails to connect.  I’ve tested them 10 plus times by logging into PhoneBurner directly and they work every single time.  Why won’t Zapier acknowledge?   

5
ken.a
11 months ago
BettyTester
BettyTesterBeginner
asked in Troubleshooting

Zap not updating Excel, history showing zap working correctly

New to Zapier so please bare with me. I have set a up a Zap from our CRM, when a stage in the process is updated, a new row with data from the CRM is added to Excel.This worked in the test however is now not working when the stages are reached within the CRM.Excel is only showing two lines of data, which are from when the tests were run. From the below example, the action should have been completed seven times therefore seven new lines added to excel. I have check the connection to the CRM and excel is correct.  Note due to company policy, I cannot state the CRM system we use.     

9
Troy Tessalone
11 months ago
jakeschlegel86
jakeschlegel86New
asked in Troubleshooting

Failed to create an item in Webflow The app returned "ValidationError: Provided ID is invalid".

I’m trying to update live items from Outlook Calendar to Webflow CMS. My create new event is working just fine but my update live items returns this error  Failed to create an item in WebflowThe app returned "ValidationError: Provided ID is invalid". I’m guessing I’m not putting the right information into the required item field but I have no idea what that is supposed to be. Creating new live event Zap did not require the “item” field.  

8
shalgrim
1 year ago
RebeccaM
RebeccaMNew
asked in Troubleshooting

Eventbrite to Google Calendar Zap - Importing Incorrect Time

I have setup a Zap that sends Eventbrite events to our Google Calendar. Each time I run the zap, the calendar event shows up one hour later than scheduled. I have checked both Zapier and Google to make sure we are on EST (America/New York) but nothing seems to fix it. For some reason, the code below has a line that says “dateTime_pretty Aug 12, 2023 05:00PM” but that is not the correct start time on the event. I’m not sure why it’s referencing that info instead of thedateTime2023-08-12T17:00:00-04:00 Any suggestions? This is the Zap code Search item data…kindcalendar#eventetag"3380612134068000"iduaomjrpldqlp6dft4n1tnbk99ostatusconfirmedhtmlLinkhttps://www.google.com/calendar/event?eid=dWFvbWpycGxkcWxwNmRmdDRuMXRuYms5OW8gbWlja2xlcmNvQG0created2023-07-25T17:27:47.000Zupdated2023-07-25T17:27:47.034ZsummaryPicking Paint Colors - Interior Design Workshopcreatoremailmicklerco@gmail.comselftrueorganizeremailmicklerco@gmail.comselftruestartdateTime2023-08-12T17:00:00-04:00timeZoneAmerica/New_Y

2
shalgrim
1 year ago
Fresh
FreshNew
asked in Troubleshooting

ClickSend SMS error: The app returned '{"message":"Something went wrong with sending this SMS"}

Hi there. I was wondering if anyone knows why I could be seeing this error when I run a test to send an SMS via ClickSend.   The text I am using is simply “test”  And in the mobile number field, I am in New Zealand and have put in: +64 and then my mobile. I know this is correct. I have also test it a few other ways, but I still get the error.  I am trying to send an SMS when a quote is accepted in Quotient. Everything looks to be setup correctly there.    

2
shalgrim
1 year ago
mdhillison
mdhillisonBeginner
asked in Troubleshooting

Slack error: The "Schedule At" field can't be in the past. Enter a value "Schedule At" that is in the future.

I keep getting an error that the Schedule At cannot be in the past. I’m using the field from the data on Signup Genius - which the first date is September 2, 2023 8pm EST.I’ve tried with both fields startdate and startdatestring.I have set my time zone on my account.Could there be a problem with how Signup Genius formats the time and date? Maybe it thinks it is 02/09/23 as opposed to 09/02/23?HELP and thanks in advance! 

4
mdhillison
1 year ago
SkylerW
SkylerWNew
asked in Troubleshooting

Failed to create a conversation in ChatGPT: You exceeded your current quota.

I am new to Zapier and ran into a problem. NOTE: I am just using the free version right now.  I am trying to create a Zap that takes a Google Forms response and pushes it to ChatGPT.  I have successfully linked my Google forms and my ChatGPT account, to which I have a paid subscription.  I keep getting this error message.  Although I have the free Zapier account, I have free space and only using 1/5 Zaps.  Is this because I need a paid subscription to Zapier to get Chat GPT to work right?  Also, I am only using one action (which is all the free version allows). I hope someone can help.  

1
Troy Tessalone
1 year ago
EricaZ
EricaZNew
asked in Troubleshooting

GivingFire Zap to Keap isn't triggering, even though tests are passing

Zapier tests are running fine, zap is enabled, no error messages. Everything looks great from the Zapier side, but zap never triggers and test run does not show under Zap Runs. Anyone ever make a successful connection from GivingFire > Create Contact/Tag in Keap?

8
EricaZ
1 year ago
Terms & Conditions