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This post was split from the topic: 

Hi, I am having the same issue where I set up a Zap from the email parser to pull from Gmail and then data should be sent to Aweber. The test worked fine, but I had a real event today, and the data was not sent. Please help. thanks

Hi @Lex8383, welcome to the Community! 👋

Hope you don’t mind but we’ve moved your reply out into a brand new topic so it can be addressed separately. Really sorry to hear that Email Parser isn’t triggering as expected. 

I ran a live test just now and was able to trigger a Zap from a parsed email. Can you double-check and confirm that the email address the emails are being forwarded to match the mailbox that’s been selected in the Zap? If you’ve got multiple mailboxes it could just be that a different mailbox was selected in the Zap. 

And can you confirm whether the event emails that are being missed match one of the templates that have been set up?

Looking forward to hearing from you on this!

I Can confrirm that i see the emails going to the robot zaper email. But then from there they do not get forwarded onto Aweber.

I can also  confirm that the event emails that are being missed match one of the templates that have been set up, as I only have one template set up and its to send these parsed emails to Aweber. thanks

Here is a screen shot of the zap i have set up, does something need to be changed?

 

 

Hi there @Lex8383,

I’m jumping in to see if I can help!

Before we dive deeper into this, could you please try these troubleshooting steps for me?

  1. Turn off the Zap.
  2. Reconnect your Email Parser by Zapier account here: https://zapier.com/app/connections
  3. Turn on the Zap.
  4. Trigger the Zap while it’s live by sending a test email to the Email Parser by Zapier inbox.
  5. Check the Zap History to see if the Zap triggered.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

That worked. thank you!

Hi @Lex8383,

 

Wow! Thank you for confirming that Ken’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

Reply


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