We are having the same issue - occurring across hundreds of Zaps all of a sudden. Started around 1.5 hours ago.

We are also facing the same issue since 1.5 hours from 12th September 2024.

Team Zapier, you need to look into this on urgent basis.

Same here - all leads suddenly show this error. 

Hi everyone,

If this issue still persist, please try to contact our support team here: https://zapier.com/app/get-help to investigate on this issue further. Thanks.

I’m  also having this issue, across all my lead forms. 

Same issue here. Our steps are getting the Facebook Lead ad and then to mail it. It fails with “Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request...” and then I replay it which then successfully retrieves the lead, but then fails on the email step with the exact same message.

I have the same problem. Please take care of it quickly
I have also contacted the help center.

Same on our side. Need a fix on this ASAP!

Same.  This is affecting all of our clients.  :(

A widespread issue has been reported within the community today, where multiple Zaps are experiencing an error. While occasional timeouts are expected, the frequency of this particular error has become concerning.

After investigating, I discovered that this error is a common occurrence today. It appears to be related to a recent update in Facebook's Graph API that is requesting additional permissions. As a partner, Zapier should proactively address this issue by updating their system to accommodate the new requirements.

Good day Everyone. Same Issue occuring on our end. Multiple ZAPS are giving this error. We need to know how to fix this asap. Does anyone know if the Zapier support team is looking at this as we have n’t received an error status email.

we have the same problem...!! with all the leads blocked... who explains this to customers? Are these Facebook permissions? Does assistance exist in this damn program? every month there is a problem!

We are facing the same issue. Unfortunately, I don’t see it flagged in the incident list yet. 

https://status.zapier.com/#incidents-list

Kindly prioritize please.

is it a general problem? I see this happening to everyone! can you communicate something?

I have the same problem.

I have also contacted the help center. 

I have the same problem.
I have also contacted the help center.

I have the same problem, I’ve just opened a ticket.

I have had the same problem for two lead forms and have contacted Zapier for both. Hoping a resolution is reached soon

Same issue here, I have around 20 zaps running at the moment and they are all stopping with this error! Clients are not happy. Have messages support. Please fix this asap

Same issue here - looks like a bug @Zapier

Same issue here: found a temporary solution for getting leads in our CRM.

TEMPORARY SOLUTION (Facebook Leads + email provider)

Go to Zap History, look for errored Zaps, open them in the editor.
Then fetch records in the step 1 of your zap, select the most recent one and hit continue.
Go to step 2 and test the step: it should send the most recent data to your CRM.

Hope it helps,
Alessandro

Come on ！

Same Issue. Spent an hour remaking the connector and questioning all the settings in facebook. came here and discover its a widespread issue. 

@zappier team, please resolve asap!

We’re having the same problem. Most of our zaps suddenly stopped working 7 hours ago. We need urgent solution to this issue...

Same issue here! Have sent a message to support as well. Please help ASAP!