Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,696 Topics
  • 35,772 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

  • 0
  • 2
7696 Topics
G
GHottNew
asked in Troubleshooting
Error testing connection - KingSumo

When I try to connect to KingSumo, Zapier continuously gives me a ‘Error testing connection.’ error. I’ve completely deleted the connection from both sides and confirmed that I’m able to create the connection on my free account. What’s missing. Just trying to add my giveaway subscribers to my Zagomail account.   

563
Troy Tessalone
10 months ago
A
Amelio Early EducationNew
asked in Troubleshooting
Unable to edit payment information to update new payment information and getting an error.

We are facing issue in editing our Payment information. Have tried many different credit cards to update the new payment information but it always shows an error. Please help us out asap. 

21
Troy Tessalone
10 months ago
D
DavidSWBeginner
asked in Troubleshooting
I'm getting the: "Failed to find or create a contact in HubSpot" error.

Estoy intentando transferir contactos de otro CRM a Hubspot sin embargo, sigo obteniendo el siguiente errror y necesito saber por qué pasa esto para arrelglarlo.  ¿Pueden ayudarme?

121
Troy Tessalone
10 months ago
D
DarkSyedNew
asked in Troubleshooting
Failed to create a request in Scrape-It.Cloud Response payload size exceeded maximum allowed payload size (6291556 bytes).

Hey,So I was using the pro free trial version of Zapier through Nov 27-Dec 27 and I had no errors as shown in the title, I activated my ‘starter’ membership today at 750 zaps. As soon as I started playing my Zaps the exact one as I did a month earlier I started receiving this error.  “Failed to create a request in Scrape-It.Cloud Response payload size exceeded maximum allowed payload size (6291556 bytes).”  I am not an expert when it comes to computers and wanted to ask if this is because my membership is the starter and during the trial period I had the pro membership or is it from Scrape it Cloud side.  Finally does anyone have a solution?Thank you. 

1743
GetUWired
10 months ago
N
nohbungNew
asked in Troubleshooting
Error occurred "list' object has no attribute 'endswith"

The following error occurred when connecting with ChatGP.Call the actions.zapier.com API with the run_action operationGPT[debug] Calling HTTP endpoint[debug] Calling HTTP endpoint[debug] Response receivedError talking toI'm currently having trouble finding events in Google Calendar using the Zapier AI Actions tool. The error message appears as "'list' object has no attribute 'endswith'". Additional assistance may be required to resolve this issue. We encourage you to contact the Zapier Community or Technical Support team for assistance.

331
SamB
Community Manager
10 months ago
B
Benjamin-ChiroNew
asked in Troubleshooting
Stuck in Loop when connecting interact, ChatGPT, & GoHighLevel in Zapier.

Hi everyone!We are having a problem... Please guide me through this,- I want to connect interact quiz platform with chatgpt and leadconnector and my ai assistant which i made with chatgpt in zapier will respond according to the quiz answers the lead has selected. I already have 2 working ai assistant system. So now the problem is:1. To continue the conversation with ai assistant the answer has to come from gohighlevel to zapier and the ai will generate response and send again, this is a loop process. But Interact app will only work when it is a trigger app.2. Zapier will also won't be recieving anything from gohighlevel/leadconnector because we can't use webhook in that case, because webhook also works only when it's a trigger app.Can anyone please give me a solution for this?

561
SamB
Community Manager
10 months ago
Richard King
Richard KingBeginner
asked in Troubleshooting
Slack bot profile photo not working

I have created automatic link sharing for a new post on our website to be shared in a slack channel. I have set up 14 of these and they have all worked perfectly apart from one set up which refuses to have the Bot icon changed to our logo. I have gone through the slack permissions, changed the hosting of the logo, deleted and remade the Zap and nothing seems to be working. I haven’t got any files sharing so that shouldn’t be having an effect. I have attached the settings I have for the Zap action in case there is something glaringly wrong there but it is set up the same way all my other working Zaps have been.

10018
ken.a
10 months ago
B
BC-ontarioBeginner
asked in Troubleshooting
Failed to create a lead in Salesforce error.

This post was split from topic:  Hi All,I’m facing a similar issue and not able to resolve it with ; .Can you please assist me.Failed to create a lead in SalesforceCould not create record of the "Lead" object: Co-Founder 1 Specialization: bad value for restricted picklist field: Product - Design, UX/UI, Research, Operations - Project Management, Marketing - Content, Growth, B2B, B2C

383
ken.a
10 months ago
A
abulbatoolBeginner
asked in Troubleshooting
Embedded images not copying from Evernote to OneNote

I am setting up a Zap to copy a note from Evernote into OneNote when I add a new tag to the Evernote note. However, the pictures embedded in my Evernote notes are not copying over into the corresponding new notes in OneNote. I have made sure I’ve selected the Content_HTML and Attachment fields in the mapping. I can’t tell though if those are adequate or if further fields need to be mapped map from Evernote to OneNote to copy over the embedded images.

495
ken.a
10 months ago
A
AnnHBeginner
posted in Troubleshooting
Zapier Timezone adding 5 hours to whatever timezone we select

The profile settings in zapier are EST.The event settings in Givebutter, the donation platform we are using, are set to EST. The Salesforce company timezone is EST. When we create an event zapier is adding 5 hours onto whatever timezone we select. Please advise. 

01
ken.a
10 months ago
K
kareem.khalilNew
asked in Troubleshooting
Unable to set the project in Jira to Odoo in my Zap, and tasks stay private.

i configured a ZAP to get issue from Jira and add it to ODOO ERP Tasks but i couldn’t change the project it is always empty so when i get task in Odoo it is private and no one can see it unless change the project to the desired on. any help regarding this.?

161
ken.a
10 months ago
K
klingekatBeginner
asked in Troubleshooting
trigger event: unable to load choices

hi community,cant select trigger event as indicates “unable to load choices”. cant select my course creating the trigger. did the workarounds zapier proposes and it doesnt work (reconnection digistore, test, new zap)!i checked with the funnel, tested connection to digistore and everything fine. i already have another zap and did not experience that problem. who can help, please?

1875
SamB
Community Manager
10 months ago
P
Pinnacle ForumBeginner
asked in Troubleshooting
There was an error with Google Docs: Object of type LazyFile is not JSON serializable

What I’m trying to do is upload a png of a QR code into my google drive. Once that image is uploaded, I would like Zapier to use a template in my Google Drive to create a Google Doc and add the QR code into that new google doc. When I go to test it, it will create a document from the template, but it will not replace any of my dynamic fields. I get an error message that says: Failed to create a create document from template in Google Docs. Object of type LazyFile is not JSON serializable.  I know that someone had previously had a similar error with Google Sheets, but I don’t understand why what I’m trying to do with Google Docs doesn’t work as Google Docs does allow you to insert images into a document. 

543
ken.a
10 months ago
B
BaineBeginner
asked in Troubleshooting
WP Form Checkbox Output - Bad Format

Hi,I am using WP Forms with a list of checkbox items (multiple can be selected).I want each item to be separated when it comes through to zapier but for some reason it comes out in a funny format (image below). I have tried using the zapier formatter to seperate these into their own seperate items but it doesn’t seem to work. Hoping this is a simple fix :)Form:  Output in Zapier (WP forms module):   How the Zapier formatter tries to seperate it:

233
ken.a
10 months ago
E
ebfisNew
asked in Troubleshooting
Zapier Sees Folder on MS Teams, but not the file inside the folder.

My requirement is to connect a wpform entry from a Wordpress website to an Excel spreadsheet in a Microsoft Teams (new version) channel. I want the new entry data to add to a row in the spreadsheet.Teams (new) now has a One Drive feature for file management. When setting up the zap, there is no issue contacting the wpform. I can successfully connect to the Teams account and the Zap will also successfully identifies the folder in which the spreadsheet is located. However, it apparently does not see inside folder to the Excel sheet, as show below. Any help on this is appreciated.  

181
ken.a
10 months ago
L
LeisaNew
asked in Troubleshooting
Zap not adding subscriber to mailerlite group from Airtable

I have created a zap to send an Airtable new record (name and email) to a group in Mailerlife. The zap says it is successful and subscribers have been added but they have not been added in Mailerlite. Please help!

151
ken.a
10 months ago
D
DanyelNew
asked in Troubleshooting
Integrating Stripe with Firestore to Update Subscriptions Results in Error 404 via Zapier

I am working on an integration between Stripe and Firestore via Zapier with the goal of updating subscription records within my Firestore collection. However, when the Zap is triggered to update a subscription document after a change in Stripe, I am consistently facing a "Failed to create a record in Firebase / Firestore Error code 404: 404 Not Found".cancelledHere's a rundown of the process and the stumbling blocks I've encountered:I have a Zap set up that listens for updates from Stripe subscriptions and is intended to reflect these changes in the Firestore collection.cancelled The Firestore path seems to be correctly defined (e.g., ), utilizing the dynamic document ID that comes from the Stripe trigger.cancelled/{documentId} I've confirmed that Firestore security rules allow for write permissions on the collection for authenticated services, and the authentication for Zapier is in place.cancelled No additional API key is being used since authentication with existing credentials has

471
ken.a
10 months ago
P
ProudNew
asked in Troubleshooting
Intermittent issue with Squarespace form completion Zap that stops working after first run.

I’ve created a simple subscribe and add tag Zap when someone completes a form in squarespace.It worked once added the subscriber and the tag (which then sends an automated email)  And then stops working for future form completions/sign ups.This has happened on two attempts to get it working consistently!Any advice much appreciated!

373
ken.a
10 months ago
I
Inventive GuildBeginner
asked in Troubleshooting
Trouble connecting Searchie app on Zapier: Keeping getting an "Auth expired" error message.

I have been trying to connect our Searchie app and it keeps giving me an error message stating that the auth has expired. So I’ve tried reconnecting it and then deleting it from the apps section, but it keeps giving me an error message. I’ve also double checked the login credentials for Searchie and they are correct. So not sure what to try next. Here is a short video I did of the issue I’m having. https://app.screencast.com/WkJNRA3rrjvUS

645
ken.a
10 months ago
M
MalmontNew
asked in Troubleshooting
WPForms to S3 bucket is creating a lot of extra folders before getting to the uploaded file

Hi I’ve been able to configure my zap so files go from a wordpress wpform to my S3 bucket and into the folder I want them in.  But each time it’s adding a lot of different folders before I can get to the file.  I just want the file in the first folder, but this is what I’m getting (I’ve removed identifying data):mybucket/myfolder/https:/www.mywebsite.com/wp-content/uploads/wpforms/88334-c34fc24529c79971c553873f54448465/uploadedfile-13bea18480a4ed168ca26f757367381a.jpg  What gives?  I just want it to look like:mybucket/myfolder/uploadedfile-13bea18480a4ed168ca26f757367381a.jpg Thanks!

141
ken.a
10 months ago
J
jsbmrileyNew
asked in Troubleshooting
I'm connecting Elfsight forms to Livestorm webinars to collect registrations.

I’m setting up a zap to integrate a new form submission in elf sight, then find a session in live storm, then create a registrant in livestorm.  Because this is my first zap, but the trigger for the elfsight form is good to go but I’m stumped on the “find the session in livestorm”portion when it asks “Start After” (date/time field) and “start before” (date/time field) —— what is it really asking here? 

81
ken.a
10 months ago
M
mattgstanleyNew
asked in Troubleshooting
Google Contacts error: Cannot read properties of undefined (reading 'contactGroupResourceName')

Followed this to a T(at least I think I did).  Still getting the following error..  Failed to create a group contact in Google ContactsCannot read properties of undefined (reading 'contactGroupResourceName') Im not creating a group. I want to add to a group..

581
ken.a
10 months ago
T
TheSimplifiedMumNew
asked in Troubleshooting
Stan connection error: "Doesn't have the right permissions"

Hello, I’m new to Zap. I’m having trouble connecting Zap to my Stan. The message says it doesn’t have the right permission. I have done everything it has said to do and it wont connect. How do i fix it? 

61
ken.a
10 months ago
H
harukaviolinNew
asked in Troubleshooting
New zap was created but the test does not work

I just created the new zap and spread sheet linked.I think I did try to set up according to the guide, but when I do the test, not the exsample product information does not come out, but the title for each cell come out instead of datas.When it is solved, I realy would use this and hopefully short cut my business time.

41
ken.a
10 months ago
C
crminspirenNew
asked in Troubleshooting
Freshsales Json 0 error

I wan intergrate my fb to Freshsales Classic and i facing 2 problem in below. Please advice!1) Failed to create a lead in Freshsales ClassicUnexpected token < in JSON at position 02) Creating 2 more field (state, ads source) 

21
ken.a
10 months ago
Terms & Conditions