Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Issue with "Successful Sale in PayPal" Trigger on Zapier

  • December 30, 2024
  • 1 reply
  • 16 views
P

Subject: Issue with "Successful Sale in PayPal" Trigger on Zapier

Email Body:

Hello Zapier Team,

I am facing an issue with my Zap configured to capture successful sales on PayPal. The "Successful Sale in PayPal" trigger is not working as expected.

Here are the details of the problem:

  1. I am certain that I copied and pasted the webhook URL generated in rectangle 1 (trigger of my Zap) into the URL box on the IPN page of my PayPal.

  2. I also pasted the same webhook URL generated in rectangle 1 (trigger "Successful Sale in PayPal") when creating a webhook.

  3. To test my Zap, I created a sandbox seller account, generated a link/QR code, and pasted it on my website.

  4. I logged out of the seller account, logged into the buyer account, went to the site, and made a purchase. The purchase was correctly recorded in both the buyer and seller sandbox accounts, but the Zap did not detect the purchase.

  5. When I test in rectangle 1 of the Zap, I receive the message "No successful sale found. Create a successful sale in your account and test again."

  6. Additionally, in the "To" field of Email by Zapier, when I press "+", I cannot select option 1. "Successful Sale in PayPal".

I am very frustrated with this situation. I want to finish configuring this to upgrade my plan and start my automated sales. I need help with this and am awaiting a solution.

Thank you in advance for your attention and support.

Best regards, POSTVTECH

Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Sebastian M
Forum|alt.badge.img
  • Sebastian MZapier Staff
  • Zapier Staff
  • 29 replies
  • January 1, 2025

Hi ​@POSTVTECH, welcome to the Zapier community 👋

 

I appreciate the detailed breakdown of the issue.

 

If you are using a PayPal button or a PayPal shopping cart script then you might have trouble. These things override the default IPN URL you set on paypal.com.

The way to fix this is by following our "Multiple IPN" documentation here.

 

Here’s a great resource that should provide some further insights:

 

https://help.zapier.com/hc/en-us/articles/8495968056973-Common-Problems-with-PayPal

 

Regarding the Email by Zapier issue, it seems like the expected data isn’t being passed from the trigger. Once the successful sale is detected by the Zap, you should see options to map details like the buyer’s email address.

 

If the above information doesn’t help move you forward, I would encourage you to open a ticket with our support so we can take a look at what's going on in detail:

https://zapier.com/l/support

 

Hope this helps 😊

Terms & Conditions