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Question

What's causing this error?


nayana

We keep getting this error and I can’t for the life of me see why! It’s a new contact, I cant see anywhere else it’s been added, I need help ! Screenshots attached. It’s probably a simple thing to those who know.

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6 replies

Troy Tessalone
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Hi ​@nayana 

Flodesk error indicates: The subscriber you are trying to add is already in this workflow.

To prevent the error you would first need to find the Flodesk subscriber, then add a Filter step to determine if the subscriber is not already part of the workflow, before continuing to the next step to add the subscriber to the workflow.

 


nayana
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  • Beginner
  • 7 replies
  • January 2, 2025

Thanks Troy, we know the people are not in the workflow. They are all new to us. Do we still need to add a filter step? And where does that come in the zap?


Troy Tessalone
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@nayana 

Help us have more info by posting screenshots that show how your Zap actions steps are configured in EDIT mode with the field mappings visible.

 

 

 


nayana
  • Author
  • Beginner
  • 7 replies
  • January 2, 2025

I did attach  on my original post, you need something else?


Troy Tessalone
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@nayana 

Screenshot shows how the Zap steps are outlined, but not how the Zap steps are configured in EDIT mode with the field mappings visible.


nayana
  • Author
  • Beginner
  • 7 replies
  • January 2, 2025

Ok, will get on it tomorrow. But now I have to go into a 2 hour zoom.