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17305 Topics

A
ajybNew
asked in Troubleshooting

Hubspot Trigger Test Showing Random Contacts

Good morning,I’ve been using Zapier for a minute and have run into an issue suddenly I have never experienced before. I will outline the process below, which I’ve followed hundreds of times. Trigger: Hubspot - New Contact in ListAfter selecting the correct list in Hubspot and verifying that I am using a static list (not an active/dynamic list), I go to test the trigger. The Hubspot list currently has one contact in it. When I run the trigger test, it pulls up a random contact that is not in the list. It continues to pull up random contacts that are not in the list. I gave it some time thinking that maybe Hubspot had not caught up, but after 48 hours - I’m still having the same issue. Why would Zapier be retrieving data from a contact that is not in the list and what can I do to proceed?The End GoalWhen a new contact is in the list, I use Zapier to send a Google Calendar invitation to that contact. Again, never had an issue before. I’m worried that if I simply ignore the fact that Zapie

4
R
5 months ago
C
curiousfoxNew
asked in Troubleshooting

Zap data in fields showing contact fields id instead of data (Active Campaign to Salesforce )

Hi community!I am having some trouble with the data in my Zaps.I am using Zapier to pull contact data from Active Campaign into Salesforce.I am collecting data in Active campaign forms, and then using Active Campaign automations to add extra contact information (such as tags, custom fields etc.)Then I have a zap adding contacts to salesforce based on lists.IF, the information is coming directly from the form, the data in is perfect. i.e.  However if the data has been added manually in Active Campaign, say via an automation, the data in shows up like this - and the data out has no value:{{144056378__contact__fields__101}}  Anybody have any ideas? Thank you so much!

4
christina.d
Community Manager
6 months ago
A
AC25678Beginner
asked in Troubleshooting

Phantombuster - Data not found from LinkedIn profile scraper

Hi, I have an issue when I’m setting up my zap.I want to enrich a google sheet file with data from “LinkedIn Profile Scraper” from Phantombuster.Zapier found data but there are not complete. There are no “location”, “email”, “job title” and so on data. Only “status”, “created at” …. data (see attachment below).I launched manually my phantombuster to get new input but the problem is still here.This problem only occurs when I’m triggering new input from “LinkedIn profile scraper”. I have no problem to enrich a google sheet file from the “Linkedin Company scraper” or “Linkedin Company follower”.Did someone have the same issue with this particular Phantom ?Thanks,

4
Q
4 months ago
C
Clementine MittNew
asked in How Do I

Schedules zap with salesforce

Hi, I would like to do a zap that would run at a scheduled time and that would: - look into our salesforce all the opportunities with type = new and a specific field = true. - send a notification into our slack with the list of the opportunities matching the previous criteriasI am not sure how to work on the first part. There is no specific trigger as these opportunities are not updated (just showing some opportunities matching the criterias).  Can someone help ? Thanks in advance,

4
Rachael S
Community Manager
6 months ago
J
Jerry PMBeginner
asked in How Do I

First Zap: HubSpot to Teamwork | When any Deal Stage changes to Closed

I am trying to trigger when any (of dozens) deal changes its Deal Stage to Closed.The error message from Zapier is “We couldn’t find a deal”. (Although, there are dozens of deals in HubSpot.)Thanks for any guidance!

4
Liz_Roberts
Community Manager
6 months ago
A
ArnoldasBeginner
asked in Code & Webhooks

What format does JSON gets converted to in the input bar for custom code.

Hello, I am bringing in a json to a custom code step and it just isn’t converting to json to me. Not sure what to do anymore. I’ve defined this simple example to demonstrate:You can see that I have “input” and “code” to be defined exactly the same. Yet the output for them are different format. I would love input to put output the same as “in_code” I couldn’t find anything specific to Zapier that would help here.Thanks!

4
A
6 months ago
J
JwilsonBeginner
asked in How Do I

Updating Multiple Zaps at Once

I looked through the community and could not find this topic, and I thought it would be a question that people are asking, especially users with multiple clients.  The SenarioLet's say I have 100 clients and I set up a zap for each of them (100 Zaps) that triggers an email when a form is filled.  Now here is where it gets interesting. After I have the 100 individuals Zaps set up, I decide to delay the email by a day after the form is filled. It's easy enough to go in and add a delay action to one zap, but adding a delay to 100 zaps would take a while.  The QuestionIs there a way to update multiple Zaps all at once?    

4
christina.d
Community Manager
6 months ago
F
FabioopenbizNew
asked in Troubleshooting

ClickUp error: We're having trouble loading 'Space' data. The app returned "Cannot read property 'map' of undefined".

Hi community 👋.I'm struggling with a ClickUp error. Already send ClickUp ticket but no response.After connect ClickUp account (for trigger or action), it's not possible to select "Space", Zapier "Space" filed shows the error:  We're having trouble loading 'Space' data. The app returned "Cannot read property 'map' of undefined".Anyone with the same error? Thanks in advance for all.

4
Danvers
Community Manager
6 months ago
S
SauravNew
asked in Troubleshooting

Automatically manage leads with facebook leads ads and zoho crm

I want to transfer my faceboook leads to my zoho crm and i have created a zap for it. but everytime i have to do manual transfer of lead, lead is not being transferred automatically to zoho crm. Need help. 

4
R
6 months ago
W
Weim1Beginner
asked in How Do I

Qualtrics to Rybbon Anonymous links

Hello I contacted Zapier Support but it has been 4 days and no reply, so I am hoping that someone can help.  I need to create a Zap that pulls a Rybbon gift link and displays it at the end of the survey.  I understand that the recipient would need to write it down but we need to be able to send the link at the end of the survey without collecting any email information.   I am told that this could be done, but I need guidance.  The direct connections with both Rybbon and the Zapier template require an email.   Thank you in advance for any help you can offer.

4
W
6 months ago
K
khaimookBeginner
asked in Troubleshooting

image attachment from google form to slack

Dear community,I need your help . the image attached in google form did not appear in slack . what should I do ?.

4
Rachael S
Community Manager
6 months ago
L
LeonaNew
asked in How Do I

Squarespace Form MULTI-picklist to Salesforce MULTI-Picklist

I’m working on a Zap that will create a new record in Salesforce based on a submitted Squarespace form. The Squarespace form has several picklists in it, including one multi-picklist. Using Lookup Tables in the Formatter by Zapier app, I’ve been able to successfully map picklist options from Squarespace into the correct picklist value in Salesforce for four different fields. However, I’m running into an issue with the one field that has a multi-picklist in Squarespace (think “Select all that apply”). The Salesforce field I want it to map to is also a multi-picklist (meaning you can select multiple options). Using the same method as I did for the regular picklists does not work. It does not work even if I only select one option on the form. The example below was a dummy form I submitted where I selected two options. In the Salesforce contact that was created, this field was left blank. What can I do??  

4
L
6 months ago
L
LC LabsBeginner
asked in How Do I

How to remove tags in GHL using LeadConnector

How do I remove tags in GHL using LeadConnector.The editor only shows the option to add new tags, but there is no option to remove one or ALL 

4
christina.d
Community Manager
6 months ago
P
PerihelionBeginner
asked in How Do I

Converting image url from HubSpot form submission to .jpeg file

In need of some help on this one. I have a simple zap that creates a Google doc from a template when a form is submitted in HubSpot. (below)The problem is that the images submitted in the form (the property is a file upload) are URLs/.heic files. The screenshot below is from step 3, where the form inputs are matched to fields in the Google doc.  When the document is created, this is the result (below):  What do I need to do in order to have these show up in the Google doc as actual images (preferable jpeg or png)? I have a feeling the solution is simple and I’m just overlooking it. Any help would be greatly appreciated. 

4
P
6 months ago
A
alunBeginner
asked in How Do I

Event reminder email alerts

I’d like to create a Zap that looked through, say, Google Sheets at a spreadsheet of my forthcoming events (or some kind of calendar app instead) and then sent a mailjet email to my contacts at 5 days, 3 days, 1 day and 2 hours before that event.How might I do that. The action of sending the email seems easy enough. But how do I get it to trigger 5,3 and 1 day before?ThanksAl

4
Rachael S
Community Manager
6 months ago
A
Ahmed AbdelmohsenNew
asked in How Do I

Check contact mail exist or not?

How I should add additional Zapier action to actually check if the contact exists, if yes, you can use the returned contact ID to associate the deal to the contact, to Find Contact trigger with the job.

4
Rachael S
Community Manager
6 months ago
A
ababab608Beginner
asked in How Do I

Dynamic date change in the subject line of my email

Hello Zap Community! I am looking for some assistance in setting up a Gmail (trigger) and Gmail (action) Zap. What I am trying to doSend an email (action) when I receive a new attachment (trigger). When I send the email, I have a subject line that looks something like this: CompanyName_ClientName_2022 and for the rest of this year I want the 2022 to remain in the subject, but when we hit 1/1/2023, I want the year to dynamically change to 2023. My current set upI am currently using a Gmail to Gmail zap with a Date/Time formatter step. Screenshots below.  Will this set up accomplish what I am looking to do or should I have it set up differently? ZAP STRUCTUREFILTER/ACTION ​​​​  ACTION STEP  

4
Troy Tessalone
6 months ago
M
Marc NZNew
asked in Troubleshooting

123FormBuilder Trigger partner failure: The app returned "Server Error".

This has been going since yesterday afternoon and causing disruption to my business. Excuse my ignorance but is the problem at the 123From builder end and how to resolve?  From ZapierThat error means that we are unable to poll 123FormBuilder for new submissions due to a server error. Server issues are usually temporary and may resolve on their own when the overload on the server reduces. There should be no data loss as subsequent successful polls should find the submissions that were missed by the errored polls. If the issue still persists after a while, do let me know as I may have to report this to the integration developers.

4
jesse
Community Manager
6 months ago
U
UAV CoachBeginner
asked in Troubleshooting

Can Zapier move data from a Google Sheet into a Typeform?

I’m looking to complete data in an already-published Typeform, triggered by updating a row in Google Sheets.  Based on what I’ve read about Zapier/Typeform integrations, I’m only able to trigger from Typeform and not to Typeform.  At least not to an existing Typeform.  Any tips?  My application is that once an instructor confirms with me that he taught a class, I manually copy/paste student data into a Typeform which enrolls the student into a HubSpot workflow (we already have a Zap from Typeform to HubSpot).  I was hoping to automate the step between Google Sheets and Typeform.  

4
chanelle
Community Manager
6 months ago
P
pedbergNew
asked in How Do I

I've changed my list name but zapier changed it back

I changed the name of my list in my marketing software, but Zapier keeps changing the name to the original name in the Zap. Is it still going to connect to the right list and still work?Thanks!

4
jesse
Community Manager
6 months ago
S
Seba BNNew
asked in Code & Webhooks

RSS to Mastodon

Hi Zapier community, I have seen people claiming that you can use Zapier Webhook to automatically post new items of a RSS feed to a Mastodon account.Would anyone know the exact steps? I already have an access token etc. but not sure how to populate the fields in Zapier Webhook. I can retrieve title, teaser, image url, article url and keywords. The latter I will “translate” into hashtags, and I already know how to achieve this part.Many thanks in advanceSebaBN

4
M
6 months ago
S
sillywonkaBeginner
asked in Code & Webhooks

How do I return video metadata from Dropbox file using a webhook?

Hey there, I’m looking to run a webhook call to the Dropbox API to return some video metadata, which is possible through the “get_metadata” call found here:https://www.dropbox.com/developers/documentation/http/documentation#files-get_metadata I understand getting the basic info, which I’ve got working, but I’m very green about API calls through webhooks. I’m just looking to pull metadata for a video, but I’m not exactly sure how the “data” fields in the webhook would need to be set up since when you set “include_media_info” to “true” it seems the call is looking for another parameter or a different data input which I can’t figure out from the docs. I get an error that says “true is not a valid boolean.” I tried creating a new key/value pair with “FileMetadata.media_info” set to “video” like the docs maybe suggested(?) but I get a different error “FileMetadata.media_info not a valid field.” Would anyone be willing to help? What am I missing? Thanks! 

4
S
6 months ago
N
Nestor SotoNew
asked in Troubleshooting

How to create Leads in Intercom from Salesforce?

I’m trying to create Leads in Intercom fom salesforce based on an atribute that the lead contains in Salesforce.When I test the Salesforce part, It seems to work fine, but when I test the “Create/update Lead” acton in Intercom, I’m getting the following error:  

4
N
6 months ago
C
corieBeginner
asked in How Do I

How can I update my Redtail CRM calendar when the appointment is rescheduled or canceled in OnceHub?

I have zaps set up that will create a new calendar event in Redtail when an appointment is booked on OnceHub. I can’t figure out how to set up a zap to update my Redtail calendar when the appointment is rescheduled or cancelled in OnceHub.

4
Danvers
Community Manager
6 months ago
S
StudocuBeginner
asked in Troubleshooting

Formatter error: 'utf-8' codec can't decode byte 0x89 in position 0: invalid start byte, Could not determine delimiter

Hello!I am looking to import a csv file that arrives as an attachment in a mail in my Gmail inbox, into a Google Sheets file. I am using the following:New Attachment in Email: I have a clearly defined label and have a from:x@y.com String setup to specifically identify the email with the attachment. It says “We found an attachment!” when I test it. Utilities in Formater by Zapier: this is where it gets tricky. I use: Formatter by Zapier Utilities Transform - Import CSV File Attachment (Exists but it is now shown) Force first row as Header Row: Yes Type of CSV File: Detect automatically Encoding of CSV File: UTF-8 When I test the action, I get the following errors: Formatting data failed: The app returned "The CSV file couldn't be read, usually due to an encoding issue. Error message: 'utf-8' codec can't decode byte 0x89 in position 0: invalid start byte". I tried all the format available, the only one that doesn’t come up with an error is Latin-1. Formatting data failed: The

4
R
6 months ago
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