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Question

"Kartra: Required field "Email" (email) is missing "

  • 18 February 2022
  • 5 replies
  • 188 views
C
Userlevel 1

Hello

 

I get this error message "Kartra: Required field "Email" (email) is missing " although I have added the “email field” as usual… I also run the test before and it worked well.

 

Many thanks in advance for your help.

 

Alexandra

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

GetUWired
Userlevel 7
Badge +12

Hi @citronoulimonade 

Try to head over to your Zap history to do some troubleshooting. On the errored runs, you can see all of the data that was returned from the trigger step
 

C
Userlevel 1

Hello

Many thanks 

It still seems like there’s something wrong with the email field although it is there and I’ve always run it this way…

Alexandra

1 Attachment
GetUWired
Userlevel 7
Badge +12

@citronoulimonade 

Please look at the data out from the trigger step. If all of your forms on FB are not the same the email field may not always be in the “e-mail” field but might be in a field “email”, etc… 

I find it can be helpful to use pill mapping or a formatter step to extract an email address from multiple possible email fields. 

Troy Tessalone
Userlevel 7
Badge +14

Hi @citronoulimonade 

Help article for using the FB Lead Ads testing tool: https://zapier.com/help/doc/use-the-facebook-lead-ads-testing-tool-to-create-sample-leads

Help article for changing the trigger step test data to help you configure the Zap: https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

Hello

 

Many thanks !

 

I am not sure how I managed but it finally worked !

 

Alexandra

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