Hello
I get this error message "Kartra: Required field "Email" (email) is missing " although I have added the “email field” as usual… I also run the test before and it worked well.
Many thanks in advance for your help.
Alexandra
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+12- Zapier Solution Partner
- 1030 replies
Hi
Try to head over to your Zap history to do some troubleshooting. On the errored runs, you can see all of the data that was returned from the trigger step
- Beginner
- 2 replies
Hello
Many thanks
It still seems like there’s something wrong with the email field although it is there and I’ve always run it this way…
Alexandra
+12- Zapier Solution Partner
- 1030 replies
Please look at the data out from the trigger step. If all of your forms on FB are not the same the email field may not always be in the “e-mail” field but might be in a field “email”, etc…
I find it can be helpful to use pill mapping or a formatter step to extract an email address from multiple possible email fields.
+14- Zapier Orchestrator & Solution Partner
- 34060 replies
Hi
Help article for using the FB Lead Ads testing tool: https://zapier.com/help/doc/use-the-facebook-lead-ads-testing-tool-to-create-sample-leads
Help article for changing the trigger step test data to help you configure the Zap: https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger
- Beginner
- 2 replies
Hello
Many thanks !
I am not sure how I managed but it finally worked !
Alexandra
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