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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 8,080 Topics
  • 37,613 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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8080 Topics
MischaDR99
MischaDR99Beginner
asked in Troubleshooting
Incorrect Custom Field IDs Synced from ClickUp to Google Sheets via Zapier

Hi there,I previously set up some automations between ClickUp and Google Sheets. For my graphic design agency I have different type of projects. I categorize these by using a custom field in ClickUp. These custom fields has different options, all of which have a specific ID. This ID was previously synced to my google sheet. I then used the v-lookup function in Google Sheets to categorize all of my projects with the right tags. This all worked just fine the previous monthsFor example, this subtask called '’Intake of information'’ has this specific ID Somehow my zap doesn't synchronize the right ID anymore. All IDs are the same now and it's not even categorized as a custom field so I'm not sure where the issue is coming from.​​​​​​I tried looking at my zap history but apparently I have to update my subscription whilst I'm already on a subscription of 60 USD per month?Furthermore, I do know the data is still available, as I actually looked for the tag ID in my zap history and it's still t

151
SamB
Community Manager
7 months ago
M
millermillerBeginner
asked in Troubleshooting
Move multiple Google Drive files into a subfolder.

I have a scenario whereby I want to move all of the files in a google drive folder into a newly created google drive subfolder.  I get as far as successfully creating the subfolder, however I am not sure how to move all of the files from the found folder in Step 2 into the new folder which I have named “_collapsed”. I also don’t want zapier to try to move my new “_collapsed folder” while trying to move everything else within the parent folder. Maybe Get Multiple Files isn’t the right action for my scenario. I just want to move all existing files and folders into the new subfolder called _collapsed (without moving _collapsed).Thanks for your help!Kathryn. 

782
SamB
Community Manager
7 months ago
K
Kristina MifsudNew
asked in Troubleshooting
Xero error: Raw request failed, problem executing your request. Project returned 500

I need to create a zap whereby every week the weekly time allocated to a project in Xero is retrieved and inputted into a google sheet.Since there is no out of the box event in zapier for getting projects data I needed to create a custom action.I created a custom action: Get Project Time Entries with the below Input field:I added the below URL: I also added the below additional headers:When I test this action I get the below error:Can anyone help on this issue? 

504
DavidLGS
7 months ago
Jolemark
JolemarkBeginner
asked in Troubleshooting
My Zap delays aren't working

As a Zapier Beginner. How come I when I run the test. I automatically receives the email instead of 15mins delay using Zap delay? :  

123
Troy Tessalone
7 months ago
anglonz
anglonzBeginner
asked in Troubleshooting
Pipedrive to Mailchimp - single-option fields not showing values, only IDs

I have a similar problem to the person in the post below. I have single-option custom fields in Pipedrive, and when I use Zapier to update Mailchimp with data from those custom fields, I only get their IDs and not their values (e.g. instead of Option1 as the value, I only see the ID number, e.g. 20). The post below (10 months old) suggests that the problem has been fixed, but not for me. Does anyone else know how this can be resolved? 

1104
G
7 months ago
S
SI CaldyaNew
asked in Troubleshooting
Pennylane to Zapier: Invoice Modification Trigger Not Supported

Hi everyone, Here’s the context :My company centralises its workspace on a no-code ERP called TimeTonic.The company creates its invoices on TimeTonicI created an automation, directly with TimeTonic, to duplicate this invoice on the Pennylane invoicing tool.My aim is to get feedback from Pennylane to TimeTonic to find out whether the invoice has been paid.The problem is that on the Pennylane side via Zapier, the trigger is only done on the creation of an invoice, you can't trigger on an invoice modification.Anyone has a solution ?

232
ken.a
7 months ago
B
BobEvansNew
asked in Troubleshooting
TeamUp Error code: Error while retrieving: The app did not respond in-time.

Trying to pull data from Teamup (when a customer is marked as No Showed) but keep getting the following error when I test my trigger.Error code: Error while retrieving: The app did not respond in-time. It may or may not have completed successfully.It seems to happen to any of the Team Up zaps I try to create - am I missing some obvious? (all apps are updated and current versions) 

357
ken.a
7 months ago
Nitesh Wagh
Nitesh WaghBeginner
posted in Troubleshooting
Upload the file to YouTube: This YouTube step was throttled by Zapier.

Need help regarding attached error. Can someone help me regarding same. I tried my google drive as well as Dropbox account but in both i am getting same error.

1993
ken.a
7 months ago
R
RouvenBeginner
asked in Troubleshooting
MS Teams Trigger "New Channel Message" fails with error "Missing role permissions on the request"

Hallo CommunityI want to delegate a MS Teams channel message to Slack.The Zap construction works well, but when I test the MS Teams Trigger “New Channel Message” I get the following error:Unable to pull messagesPlease reload the page. If the issue persists, troubleshoot error or contact Support.Error code: Error while retrieving: The app returned "Missing role permissions on the request. API requires one of 'ChannelMessage.Read.All, Group.Read.All, Group.ReadWrite.All, ChannelMessage.Read.Group'. Roles on the request ''. Resource specific conse...". Missing role permissions on the request. API requires one of 'ChannelMessage.Read.All, Group.Read.All, Group.ReadWrite.All, ChannelMessage.Read.Group'. Roles on the request ''. Resource specific consent grants on the request ''. It seems, that the Zapier App does not acquire sufficient rights of the MS Graph API to read the channel messages.The Zapier Teams App is installed as well.Please see the attached screenshots for configuration detai

41310
ken.a
7 months ago
A
Alessandro NemoBeginner
asked in Troubleshooting
Pipedrive error: Deal not found Visit developers.pipedrive.com to learn more about Pipedrive APIs.

Hi, I’ll attach the entire funnel. It start when I receive the resume of a call from Fathom. It update the note of the customer on Pipedrive and Asana too. Then create a completed Activity on Asana for the Deal. At the end, when i ask ti Update the stage of the deal from “1st contact” →  “Videocall done” it gives me this error Thank you in advance

284
ken.a
7 months ago
J
JDNelsonBeginner
asked in Troubleshooting
Asana empty data point for Task Parent

When using Asana task updated trigger all custom fields are contained within the Custom Fields Enum. However I see that there’s a dedicated field for Task Parent but it never has a value. It looks like what I need (to identify the parent of my subtask—by name or id) but it’s just blank. Asana has no insight into the field in Zapier, so wondering if Zapier does… ?  

405
SamB
Community Manager
7 months ago
J
jasonpotterBeginner
asked in Troubleshooting
Cloud Convert Error Message: Zap was turned off during its execution

Hey,My zapier automation keeps turning off and I’m getting the following error message: Task was stopped because its Zap was turned off during its execution.I believe it’s related to the cloud convert action I have in the automation. We pay for Cloud convert and have barely used our subscription. Zaps are being triggered at the same time, could it be an issue with overloading clouconvert with too many tasks at the same time? How can I delay tasks so they only run once the previous zap was complete?Thanks

435
ken.a
7 months ago
M
makingwebNew
asked in Troubleshooting
Frequent BigQuery Authentication

I created a zap which reads data from Google BigQuery. The BigQuery connector is requiring me to re-authenticate every day (it seems to last 12hrs) otherwise the zap fails. It’s not sustainable for me to authenticate every day. Is there a way to change the authentication expiration?

801
SamB
Community Manager
7 months ago
M
mallorydNew
asked in Troubleshooting
Zapier Table error: Error code 400: Cannot create ULID from string og length 8 (general:validation_error)

I am trying to set up a zap where if an update is made to an opportunity in Copper, it will update an existing value in a Zapier table. However, I am getting an error message. Can anyone see what I’m doing wrong? I am new to Zapier! Thank you in advance!

341
Troy Tessalone
7 months ago
S
sara dalyNew
asked in Troubleshooting
Stan error: Authentication failed, the app returned "Information you've provided is not valid.

Stan store will not connect, receive below error-  

646
Troy Tessalone
7 months ago
P
Peared CreationNew
asked in Troubleshooting
Issue with Zap ignoring Klaviyo list and mismatching tags in Airtable

Hello!I currently am creating a zap that will see new orders appear in my airtable, search that email for a matching email in klaviyo, and if they belong on a certain list mark them in airtable with a specific tag.however, it seems to be completely ignoring the list and marking seemingly randomly anybody with a profile in klaviyo. Has anyone else experienced this issue?

378
Troy Tessalone
7 months ago
J
Juliette CNew
asked in Troubleshooting
Unable to transfer Zip Code information to our CRM tool.

Hello, On a form built on Zapier and published on my webstore, I need to be able to send the zipcode information collected to our CRM tool. A connexion between the 2 platforms is already done but for some reason this specific data isn’t sent. Can you please help me ? Thanks !Juliette

81
Troy Tessalone
7 months ago
T
Tcox090Beginner
asked in Troubleshooting
Zapier Tables Error code 400: Error found at request.body.payload.record_id: Cannot create ULID from string of length 8 (general:validation_error)

 I can’t seem to figure out why I continue to get this error. I simply want to update a record in a table based on contact info from my CRM. Ignore the additional paths, I will clean those up later. I will start with the error I am receiving at Step 13, then back it up to where the data is starting to be pulled from.  Step 10 finds data in my CRM by using the Client ID linked to the Task (that was created in the CRM) that starts the whole Zap.The static data I am looking for in my CRM comes over as a custom field. I need the custom field value of ‘3 Months’ to create a new task to end this zap At this point, I found that Zapier does not like my custom data fields so I have to format the data in steps 11 and 12, otherwise Step 13 is trying to update a record with a string that looks like what I have highlighted in yellow in the screenshot below. I have multiple custom field values in my CRM. The meeting cadence just happens to be the first that zapier sees. Everything else is separated

1835
SamB
Community Manager
7 months ago
C
CharisseMNew
asked in Troubleshooting
My Zapier Automation is Turning Off automatically, How Do I Address it?

Hi Zapier Team,I've noticed that my Zapier automation is automatically turning off. Could you please help me understand why? This has been happening consistently over the past few days. While it's currently running now, it tends to turn off after a couple of days. Your assistance with this would be greatly appreciated. Thank you.

82
SamB
Community Manager
7 months ago
D
dustingrenierNew
asked in Troubleshooting
MyHomeIQ Seller Leads Not Populating kvCORE

MyHomeIQ Seller Leads to kvCORE I have run several successful tests, but new seller leads are not triggering the zap to run. I have turned the zap on/off, disconnected and reconnected MyHomeIQ, and the test leads do work. Here are screenshots 'https://cdn.zapier.com/storage/photos/a012c5ee832cee0eef9a7044d3a0d158.png'  

151
ken.a
7 months ago
T
TetsuBeginner
asked in Troubleshooting
iLovePDF error: Request can't be processed successfully

I'm trying to save files that came from an email to Google Drive and then split them into individual pages using iLovePDF.However, I'm encountering an error message saying "Request can't be processed successfully," and I can't proceed.What could be wrong? 

1226
ken.a
7 months ago
H
HugoHNew
asked in Troubleshooting
Unable to Update Existing Shopify Contact in Zapier: ID Not Found in "Find and Create Shopify Contact" Step

Hi, On my zap, I encounter a problem.In the "Find customers" step on Shopify: this allows you to see if there already exists a Shopify contact with this email address. -if no, then it creates a contact and continues the zap (in this case no problem) -If yes, then it does not create a Shopify account and it continues the zap: PROBLEM I wish it would UPDATE the contact!! I tried to place an 'update shopify contact' step after the 'find and create shopify contact' step. But it doesn't work because it doesn't find the ID. Maybe I didn't find the right ID. I then tried to set a delay of one minute thinking that as the contact had not yet been created then the ID would not come up. But that didn't work either I do not know how to do 

10217
SamB
Community Manager
7 months ago
M
mc_ventoBeginner
asked in Troubleshooting
Affinity error: The app returned "Field organization_id: expected 296568492 to be a valid id for model Affinity::Models::Company: 0

Hello,I have a pretty simple zap that SOMETIMES gives this error and i can’t figure out why.Basically the interested part of the zap does two things:Creates the organization in Affinity Add it to a listIt works 90% of the time but in rare cases it fails to add the org to the list giving this error:Here’s the zap:It’s just the 4 steps that gives this error and then skips to the point 6 (then it does everything else correctly).I can’t figure out what’s going on especially because it works almost always and then it doesn’t for some submissions.

233
ken.a
7 months ago
K
Kennedy AlvarezBeginner
asked in Troubleshooting
Microsoft Dynamics 365 CRM error: The app returned "')' or ',' expected at position 9 in '(Testing Company)`."

I am needing some assistance troubleshooting the error code below. The purpose of the Zap I am testing is to deliver Unbounce form submissions to Microsoft Dynamics 365. Once the Account is created, I am creating a Contact from the form submission information. Following Contact creation, I have added a step to Update the Account in Dynamics to attach the Contact and Account to one another. I’ve attached a screenshot below of the Zap setup.When I get the final Action to Update the Account, it is returning the error message below. Any advice or direction would be much appreciated!  Thank you!    

21215
ken.a
7 months ago
W
Wojciech KazimierowiczBeginner
asked in Troubleshooting
Gmail check for previous emails and not stoping the ZAP.

Hello i have a zap that:step 1 -check every new email step 2- filter only email that contain triggers (10 specific words)step 3-if it contain trigger words it search for email in our base in google sheet (less than 200 records)step 4- if if contains trigger words it search for email adress in Gmail step 5- Wait for 5 min step 6-  Send specific email to a person (if there was no email in our base or gmail before). I would like to use it for new customers who haven't written to us before to send automatic email with pricing form in Tally.so, right now it wont stop email(no matter if i chose “true” or “false” in lookup and find in google steps)

717
SamB
Community Manager
7 months ago
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