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Best answer

Slack bot icon not displaying correctly in Zapier

  • April 16, 2025
  • 4 replies
  • 284 views
C

I created a new zap called “Culture Bot”, the bot icon was working fine but is now showing the Zapier icon. And is not using the bot name “DT Culture Connect” Any ideas? 

 

Best answer by JammerS

Hi friends,

 

Welcome to the Zapier Community! 

 

If your "Culture Bot" Zap is showing the wrong icon or bot name—like defaulting to the Zapier icon—there are a few steps you can try. First, double-check and re-save the bot settings to ensure the correct name and icon are set. Clear your browser's cache and reload the page, or try a different browser or device to rule out display issues. And upon checking that there is an open ticket for Bot Name shows "Zapier" on iOS instead of what the user entered. I will add everyone to this list so we can update you if the issue is resolve.

 

I hope this helps. Please let me know if you have any further questions.
 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

C
  • Carly PBeginner
  • Author
  • Beginner
  • 7 replies
  • April 16, 2025

It’s working fine on my slack app on my apple iphone, but not on slack desktop app or slack web browser (I use a mac laptop). 

P
  • pjb
  • New
  • 1 reply
  • April 16, 2025

This issue is happening across all Zaps with Slackbots for me since this morning, all were working fine for months before

M
  • MichalS
  • New
  • 1 reply
  • April 16, 2025

the same issue here. I was just deleting some held tasks and thought I somehow broke that :-O 

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • Answer
  • April 17, 2025

Hi friends,

 

Welcome to the Zapier Community! 

 

If your "Culture Bot" Zap is showing the wrong icon or bot name—like defaulting to the Zapier icon—there are a few steps you can try. First, double-check and re-save the bot settings to ensure the correct name and icon are set. Clear your browser's cache and reload the page, or try a different browser or device to rule out display issues. And upon checking that there is an open ticket for Bot Name shows "Zapier" on iOS instead of what the user entered. I will add everyone to this list so we can update you if the issue is resolve.

 

I hope this helps. Please let me know if you have any further questions.
 

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